When we decided to sell our current vehicle and buy a new one, we didn't want to hassle with a private party sale. We researched the big online car buyers/sellers and elected to go with Driveway. Th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love working with Driveway.com for out of state purchase/trades as they offer simple end-to-end service including vehicle pick up & delivery. Special shout out to Thad from Driveway.com who is amaz... See more
Company replied
I am in the process of purchasing through Driveway, thanks to Jaz! Buying a vehicle online can come with a lot of uncertainty, but she has made the process thus far, feel easy and stress-free. I have... See more
Company replied
Company details
Written by the company
Driveway is the only online car retailer that puts you in complete control of every aspect of car ownership. You get to shop directly from a nationwide inventory because we’re part of the Lithia network—one of the largest automotive retailers in North America and #145 on the Fortune 500™. It's never been easier to buy, sell, finance, or set up service for your car from the comfort of your own home.
Contact info
150 N Bartlett St, 97501, Medford, United States
- (888) 378-3929
- support@driveway.com
- driveway.com
4.3
Excellent
4K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
i can't drive my purchased vehicle
I purchased a vehicle through them. The dmv registration still isn't completed and the temporary registration expired. They can't provide me another temporary registration. So now I'm in a situation where I can't drive my new car and am dependent on friends and family take me around. Shop somewhere else.
23 May 2026
Unprompted review
Reply from Driveway
Anahita, thank you for taking the time to share this feedback. We apologize for any inconvenience you experienced with the temporary tags and registration. In order for us to address your concerns thoroughly, we will need additional information. Please reach out to our Customer Satisfaction team at 888-DRV-EWAY. Your feedback helps us improve, and we are committed to resolving your concerns. Thank you.
Shannon has the patience of a saint
Shannon has the patience of a saint. She was extremely helpful while I was struggling taking my pictures. I would have given up. Thank you Shannon.
22 May 2026
Unprompted review
Reply from Driveway
Hi Pamela, it's great to hear that Shannon was helpful throughout your experience with Driveway. We appreciate your feedback and hope to work with you again in the future!
After my payment went through it took 3…
After my payment went through it took 3 weeks till I got the car delivered. When it got here there were no tags or registration. So I still can't legally drive it. I paid cash, no trade. I sure expected better service. I would NOT recommend this company to anyone!
22 May 2026
Unprompted review
Reply from Driveway
Mark, thank you for taking the time to share this feedback. We apologize for any inconvenience you experienced with the tags and registration. In order for us to address your concerns thoroughly, we will need additional information. Please reach out to our Customer Satisfaction team at 888-DRV-EWAY. Your feedback helps us improve, and we are committed to resolving your concerns. Thank you.
David is great
David is great. Makes everything smooth and is very patient Thank you for making the process easy to sell my car!
21 May 2026
Unprompted review
Reply from Driveway
Thank you, Jeffrey, for choosing to sell your vehicle with Driveway. It will mean a lot to David hearing his assistance led to a smooth, easy experience for you. We wish you the best moving forward and hope to again work with you one day.
What can I say about the shinning Shannon
What can I say about the shinning Shannon; she has made the process so easy for me to sell my leased vehicle. She has answered all my questions before I even asked them and quick to respond to my messages.
Thank you Shannon I really appreciate the help.
21 May 2026
Unprompted review
Reply from Driveway
Thank you, Marwan, for sharing your experience and for choosing Driveway. We’re glad to hear Shannon made the process so easy and seamless for you. Anticipating questions and staying responsive are exactly the kind of support we aim to provide.
Our best moving forward, and we hope to one day work with you again.
Easy smooth going and gave me a…
Easy smooth going and gave me a reasonable offer I couldn’t say no to. Shannon was very helpful and thorough. Thank you! 10/10
20 May 2026
Unprompted review
Reply from Driveway
Thank you, Anthony, for your time, business and feedback. Nothing makes us happier than hearing a Driveway client enjoyed a smooth experience while working with our team to sell their vehicle. Shannon will be proud to learn of your praise, and we all wish you the best moving forward. Be sure to let us know if we can help with anything else down the road.
Dealing with Shannon added tremendously…
Dealing with Shannon added tremendously to my experience because of the personal touch.
The only thing I would recommend is preparing people for how long it takes to get paid.
Because of hard copy documents transferred overnight. It takes extra days.
19 May 2026
Unprompted review
Reply from Driveway
Thank you for sharing your experience, Jeffrey. It’s great to hear that Shannon’s personal touch made such a positive impact during your Driveway experience.
We also appreciate your feedback around timing and communication. Setting clear expectations, especially when it comes to steps like document transfers, can make a big difference, and your insight is incredibly valuable.
Our team wishes you the best moving forward, and we hope you'll consider working with us again in the future.
Super friendly
Super friendly, easy to work with and very fast replies! Shannon was who we worked with!
19 May 2026
Unprompted review
Reply from Driveway
We love hearing this, Tylar, so thank you for sharing! It’s great to know Shannon made your experience so easy and kept things moving with quick, responsive communication. That’s exactly the kind of support we aim to provide every step of the way here at Driveway.
Whether you're looking to sell us another vehicle or seeking one for yourself in the future, we hope you'll consider working with us again!
Driveway does not honor their contracts
I have a contract with driveway that they refuse to honor. they do not honor any deals even in writing. at this point I'm reaching out to lawyers. drive way isn't worth the hassle. I signed my agreement with tire coverage. when I reached out to the warranty company they had no record of my car. this was 7 months into my agreement. I reached out to drive time the employee that handled my signing admited to not submitting the coverage yet I'm paying 40$ extra a month for this warranty. I asked for them to remove the warranty since im paying and dont have it. they said it takes 6-9 weeks and I would be credited this towards my payment. its now been 12 weeks and I can't get anyone on the phone. nothing has changed. when someone does answer its "I'll call you back" I have written agreements of cancelation of the warranty and written proof of them charging me even after admitting to not submitting the warranty. (conversation recorded) I have already had my first meeting with a lawyer. drive way is not worth this
7 January 2026
Unprompted review
Reply from Driveway
Hello CerVon,
Thank you for bringing this to our attention. The details you’ve shared are not reflective of the level of transparency and reliability we aim to provide customers.
We understand how important it is for agreements to be handled accurately and for changes to be processed in a timely manner. Delays, lack of updates, and difficulty reaching support can understandably lead to a loss of trust.
A member of our Customer Care team will be reaching out to you directly to review your account and work with you toward a clear resolution. Your concerns are being taken seriously, and we want to ensure they are addressed thoroughly.
Tavion called and was very helpful and…
Tavion called and was very helpful and patient. Answered all of my questions and made this process efficient, smooth and very pleasant. Deiveway.com has great vehicles with good prices and online along with a representative helps immensely. Great experience online and with Tavion!!
18 May 2026
Unprompted review
Reply from Driveway
Christina, we're thankful for your support and truly appreciate you choosing to work with Driveway. It's great to hear Tavion's informative and patient guidance kept things smooth and pleasant. He'll be proud to learn of your commendations.
enjoy the road in your RAV4 and travel safely!
Ebony has been awesome from start to…
Ebony has been awesome from start to finish. The process so far has been very seamless!
18 May 2026
Unprompted review
Reply from Driveway
Thank you, TJ, for choosing Driveway for your newest vehicle purchase. We're excited to hear that Ebony's guidance has been thoroughly excellent so far, and she'll be proud to have earned your praise.
Our team wishes you many exciting and safe travels ahead in your Bronco, and we hope you'll consider us again when it's time for your next new ride.
The process has been super easy
The process has been super easy. I spoke to Jaz and she was so patient and helpful when my payment wouldn't go through for whatever reason. She was kind and stayed with me, and pushed through the process. Very helpful.
17 May 2026
Unprompted review
Reply from Driveway
We’re glad to hear the process was super easy, Cassondra, and that Jaz was able to step in and make a difference when things got a little tricky. Her patience, kindness, and dedication to seeing everything through are exactly what we strive for at Driveway, and we’re thrilled she could support you every step of the way.
Thank you for your time, business and kind words. Here's to many safe and exciting adventures in your new Pathfinder.
Nothing but positive experiences
I wanted to share my positive experience because I almost went with a lower offer and didn’t use Driveway due to the number of 1 star reviews on this site. However Carmax doesn’t pick up where I live and Carvana was offering $3200 lower than Driveway so I just decided to try it and I’m so glad I did! The whole process was quick and flawless. Customer service was so attentive and helpful, and frequently checked in via texts to keep me updated. I received the paperwork within two days of submitting the virtual inspection photos and had two days to mail it back. I sent it back on a Friday, so it did take a few days for the third party transport company to get ahold of me, but they called by the following Wednesday and picked the car up at my house on Thursday. I had the money in my bank account within 24 hours of pickup. Absolutely no complaints and have already recommended Driveway to my friends and coworkers!
17 May 2026
Unprompted review
Reply from Driveway
Thank you so much for taking the time to share such a thoughtful and detailed experience, Jocelyn!
We understand the hesitation when you see mixed reviews, which makes it even more meaningful that you gave Driveway a chance! And we’re glad we could deliver a smooth, seamless experience from start to finish. From the quick paperwork turnaround to the at-home pickup and fast payment, it’s great to hear everything worked just as it should.
Our team works hard to stay attentive, communicative, and supportive throughout the entire process, so it’s wonderful to know that stood out to you. And thank you especially for recommending us to your friends and coworkers!
We appreciate your trust and are very happy we could make this an easy, positive experience for you. If you ever need us again, we’re always here to help!
The team was so kind and help
The team was so kind and help. I enjoyed the experience . I recommend to get a car with Drive way
14 May 2026
Unprompted review
Reply from Driveway
Harmony, we appreciate you choosing Driveway and thank you for the lovely feedback. It was our pleasure to deliver you an enjoyable experience, and we're proud to have earned your recommendation. Travel safely and think of us again when it's time for your next new ride.
A super smooth process from start to…
A super smooth process from start to finish. All reps that helped me were very kind.
4 May 2026
Unprompted review
Reply from Driveway
It's always great to hear teamwork led to a successful customer experience. Thank you, Cy, for leaving us this feedback. We appreciate you choosing Driveway and we hope you'll consider working with us again down the road.
Nicholas Armstead is great!
Nicholas Armstead was easy to talk to, answered all my questions and was patient even when my connection was struggling. Good communication and followed up well!
Thanks Nick!
16 May 2026
Unprompted review
Reply from Driveway
Thank you, Dane, for taking the time to share this feedback. We sincerely appreciate your choosing Driveway, and Nicholas will be proud to know his informative communication, patience and follow up earned your praise.
Enjoy the road in your awesome new Ranger.
Shannon was supportive and so helpful…
Shannon was supportive and so helpful with all of my questions. She made the process run smoothly for me and made it feel seamless and simple.
15 May 2026
Unprompted review
Reply from Driveway
Ali, we truly appreciate you working with Driveway to sell your vehicle and thank you for the kind review. Hearing her efforts helped you remain confident and kept the process seamlessly moving forward will mean a lot to Shannon. Thank you again for your time and business. We hope to work with you again one day.
Travion and Malcolm exceeded my…
Travion and Malcolm exceeded my expectations.
14 May 2026
Unprompted review
Reply from Driveway
Thank you very much, Damion, for working with us here at Driveway. It's great to hear Travion and Malcom's teamwork exceeded your expectations and helped you enjoy a five-star experience. We wish you many fun and safe adventures in your new ride, and we hope you'll consider working with us again in the future.
Tavion was great
Tavion was great! Got me into my dream car as a first time buyer. He's a really nice guy and he'll take his time to find you the best option/deal available. Made my first car buying experience easy and set the standard! I'll definitely be back one day.
15 May 2026
Unprompted review
Reply from Driveway
Thank you so much for sharing this incredible experience, Ameerah!
We love being part of such meaningful milestones, and helping you find your dream car as a first-time buyer makes it even more special. A huge shoutout to Tavion for going above and beyond and taking the time to guide you, find the best options, and make the entire experience smooth and enjoyable. That’s exactly the level of care we strive for every day!
We’re thrilled we could help set the standard for your car-buying journey, and we’ll be here whenever you’re ready for the next one. Enjoy every mile in your new Civic, and thank you again for choosing Driveway!
Great experience working with Mireya
Great experience working with Mireya! Whole process went smooth and easier than I expected, would definitely come back in the future!
13 May 2026
Unprompted review
Reply from Driveway
Thank you for sharing your experience, Andre. We are glad to hear that working with Mireya and our Driveway team made the process smooth and even easier than expected.
Providing a simple and seamless experience is exactly what we strive for, and it is great to know we delivered on that for you. Enjoy the road in your new Audi, and please consider us again in the future.
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