DriveSafe Driving Schools - DriveSafe Westminster Reviews 21

TrustScore 3 out of 5

3.1

12365 Huron Street, Suite 100 Westminster CO, 80234 Westminster, Colorado, US


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Rated 3 out of 5 stars

I want to start this review by saying my driving instructor was extremely helpful and did a fantastic job. However the beforehand was frankly ridiculous. The inability to schedule outside of three mon... See more

Company replied

Rated 1 out of 5 stars

I went to the DriveSafe Driving Schools website last night to schedule my teens drive test. There was an option to pay, and because this is different than how I obtained my license years ago, I submit... See more

Rated 5 out of 5 stars

Sophie always felt comfortable with her instructor and said everyone was great. She passed her test and is out there driving…I’m surprised at how safe I feel as a passenger—-can’t wait to put my young... See more

Company replied

Rated 1 out of 5 stars

It was impossible to get drive times that my child could attend without missing school for drive times. I even called months ahead of time and still could not find drive times! My son used this same p... See more

Company replied


Company details

  1. Driving School
  2. Drivers License Training School

Information provided by various external sources

Colorado's Premier Driving School. Please visit our website www.drivesafecolorado.com or call us at 303.721.8881


Contact info

  • 12365 Huron Street, Suite 100 Westminster CO, 80234, Westminster, Colorado, United States

  • 303-721-8881

3.1

Average

TrustScore 3 out of 5

21 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

There are more honest drive schools

I went to the DriveSafe Driving Schools website last night to schedule my teens drive test. There was an option to pay, and because this is different than how I obtained my license years ago, I submitted payment for his drive test. I was expecting to be able to schedule his test myself online since I had just submitted payment, however, after my payment was submitted a screen came up instructing me to call their number to schedule the drive test at my convenience. Keep in mind, that nowhere on this company’s website is there any information or mention of No Refunds if you cancel. Seeing that they have a location close to where I live, I tried to schedule at that location this morning only to be told that the earliest date to test there was November 22nd, and that the Arvada location and Wheat Ridge location were experiencing staffing issues. I was encouraged instead to schedule up in Westminster at 120th and Huron and was told they have a lot more availability. I went ahead and scheduled my teen for a drive test for afterschool on Halloween. My teen found another testing location through another company that is closer to us and asked me to contact them to see if they had anything open prior to Halloween. Well, they did. I called DriveSafe Driving Schools and informed the gentleman that I spoke with that I wanted to cancel the drive test for Halloween, and I then inquired about obtaining a refund. He informed me that the person I spoke to when scheduling the test should have informed me that they do not give refunds, but that the credit is good for up to 2 years in the event my teen fails and needs to re-test. That’s an ironic statement to make. However, after reading the reviews on this location it is no longer that ironic. My advice to any parent or guardian looking to schedule their teen for a drive test, call first, and ask about their refund policy. Life happens, things come up and a company that is so rigid and lacks flexibility and understanding isn’t a company you want to give your business or hard-earned money to. I would advise that you call around other schools and unless you are desperate, stay far away form DriveSafe Driving Schools – Westminster location. There are a lot of other schools in the metro area. Again, only go here if you are desperate. Since my teens drive test was scheduled for this location and your people didn’t inform me of your “No Refund” policy that is conveniently NOT listed on your website, therefore your dishonest business practices have earned your organization this review. To every parent or guardian who reads it, you’re welcome!

22 October 2024
Unprompted review
Rated 5 out of 5 stars

The teachers were so awesome

The teachers were so awesome! They made it fun for the teens! My daughter and her friends were super nervous for driving school but they ended up actually loving it!

4 March 2023
Unprompted review
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Reply from DriveSafe Driving Schools - DriveSafe Westminster

Hi Sarah, thanks for taking the time again to leave us your positive feedback, and we're happy your daughter had a good experience. We wish your family a life time of safe driving!

Rated 1 out of 5 stars

It was impossible to get drive times…

It was impossible to get drive times that my child could attend without missing school for drive times. I even called months ahead of time and still could not find drive times! My son used this same program 2 years before and this was not the case. It was very convenient and service oriented. I get that there was a shortage of staffing this last year, but it was absolutely ridiculous how hard it was to schedule drives. We ended up doing all the drives in one week over spring break, and still had to drive all over Colorado to get the 3 drives. Even though I had called months a head of time to book them

2 May 2022
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Reply from DriveSafe Driving Schools - DriveSafe Westminster

Hi Erin, thank you for your honest feedback and we apologize for the challenges. We are working hard to address the increasing demand for driver’s education. We have hiring and recruitment efforts in place on an ongoing basis to fill more positions for driving instructors. We wish this process could be expedited, but in an effort to qualify and state certify our instructors it takes time. As you can imagine, we are equally frustrated when we cannot service our community as quickly as we would like. We are glad we were finally able to schedule your child’s drives and thank you for your willingness to commute. Thank you for your patience, and we wish you the best!

Rated 3 out of 5 stars
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Reply from DriveSafe Driving Schools - DriveSafe Westminster

Hi, in an effort to understand what we could have done better, would you be willing to reach out to our CustomerCare@DriveSafeColorado.com email with the subject line: [Trust Pilot Review + Your Name] and describe? Thanks

Rated 3 out of 5 stars

I want to start this review by saying…

I want to start this review by saying my driving instructor was extremely helpful and did a fantastic job. However the beforehand was frankly ridiculous. The inability to schedule outside of three months puts such a hindrance on getting your drivers license that attempting it is frustrating. Please hire more people so this becomes less of an issue.

30 September 2022
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Reply from DriveSafe Driving Schools - DriveSafe Westminster

Hi Emma, thank you for your honest feedback and we apologize for the delays and challenges. We are working hard to address the constant demand for driver’s education. We have hiring and recruitment efforts in place on an ongoing basis to try and fill the positions for driving instructors. We wish this process could be expedited, but in an effort to qualify and state certify our instructors, it takes time. As you can imagine, we are equally frustrated when we cannot service our community as quickly as we would like. Thank you for your patience and flexibility, and for the kind words about our driving instructor. We wish you the best

Rated 5 out of 5 stars

Great experience. I’m a believer!!!

Sophie always felt comfortable with her instructor and said everyone was great. She passed her test and is out there driving…I’m surprised at how safe I feel as a passenger—-can’t wait to put my younger child through the same program

16 August 2022
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Reply from DriveSafe Driving Schools - DriveSafe Westminster

Thanks for the nice review and we're glad to hear your daughter had a great experience. Thanks for choosing DriveSafe, and we'd be thrilled to have your next kid through the program!

Rated 5 out of 5 stars
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Reply from DriveSafe Driving Schools - DriveSafe Westminster

Hi Jon, thank you for taking the time to review DriveSafe. We’re glad you had a great experience with our services, and we appreciate you sharing that with our community. We wish you the best!

Rated 5 out of 5 stars

Fantastic Service that really helps young drivers

We have used Drive Safe with all 3 of our kids as they earned the privilege to drive. Drive Safe has been an excellent service that provided non-Mom and Dad input during the lessons that has really stuck with the kids. We also like that the drivers test can be taken through the Drive Safe offices and staff. I would HIGHLY recommend Drive Safe for any up and coming young drivers.

12 November 2022
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Reply from DriveSafe Driving Schools - DriveSafe Westminster

Hi Eric, thanks for the kind review and for choosing DriveSafe for all three kids. We're glad you had a good experience with our services and we appreciate the recommendation. We wish your family a life time of safe driving!

Rated 1 out of 5 stars

The drive test was completely deceptive…

The drive test was completely deceptive and in no way helped the driver pass.

16 November 2022
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Reply from DriveSafe Driving Schools - DriveSafe Westminster

Hi Robert, thank you for sharing your feedback. We’re sorry you felt the drive test was deceptive, but we’re glad your student was able to pass. In an effort to understand how we could have supported your son better in his instruction leading up to the test, would you be willing to reach out to our CustomerCare@DriveSafeColorado.com email with the subject line: [TrustPilot Review + Your Name ] to supply us with more details? Thanks

Rated 5 out of 5 stars

Safe Confident Driver

Each driving instructor, provided realistic feedback for my individual improvement. The instructors analyzed my driving skills. Based on my individual driving skills, I was shown the application of techniques to practice. Each driving lessons, definitely helped to gain self-confidence, to feel comfortable to drive independently the proper way. I am very thankful for the 10 hour driving lessons package.

16 November 2022
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Reply from DriveSafe Driving Schools - DriveSafe Westminster

Hi, thanks for taking the time to write us this review. We're always glad to hear when our students develop the confidence behind the wheel, and we're glad you feel comfortable to drive on your own! Best of luck, and thanks for choosing DriveSafe!

Rated 5 out of 5 stars

Trainer is very kind and teacher also…

Trainer is very kind and teacher also good teaching make me understand and pass in 1 time thank you so much

29 November 2022
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Reply from DriveSafe Driving Schools - DriveSafe Westminster

We appreciate you sharing your experience with us, and congrats on passing on the first attempt! Thanks for choosing DriveSafe and we wish you a lifetime of safe driving!

Rated 2 out of 5 stars

Inconsistency in the instructors

Inconsistency in the instructors. My daughter didn't know what wad expected of her to pass the driving test which led to her failing the first time.

2 October 2022
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Reply from DriveSafe Driving Schools - DriveSafe Westminster

Hi Allie, thank you for sharing your feedback. We do try to instruct our students based on their level of experience which can differ with each student. With that however, it is not our intention to create confusion, and we apologize for the conflicting advice that contributed to your daughter’s first fail. As this gets brought to our attention, we implement retraining with our instructors. We wish you and your daughter the best.

Rated 3 out of 5 stars

It has been really hard to get his…

It has been really hard to get his license. Everyone tells me a different thing. Working with the DMV is aweful!! WE had one really friendly lady who gave his his 2nd test. The first guy was not as friendly.

27 November 2022
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Reply from DriveSafe Driving Schools - DriveSafe Westminster

Hi Kendall, thank you for sharing your feedback, and we understand your frustrations. Given the evolving State Driving requirements we recognize the challenges in navigating this process. Because DMV policies change so often, we recommend checking this website for updated service instructions https://mydmv.colorado.gov
Lastly, we’re sorry your experience with one of the staff was unfriendly. We will relay this to our Westminster Location. We wish you and your family the best of luck!

Rated 5 out of 5 stars

Great job taking our son on manny…

Great job taking our son on manny driving experiences!

22 November 2022
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Reply from DriveSafe Driving Schools - DriveSafe Westminster

Thanks for leaving us a nice review, and we're glad to have helped your son gain the experience needed for the road. Thanks for choosing DriveSafe and we wish you and your son a lifetime of safe driving!

Rated 5 out of 5 stars

Great experience with DriveSafe

Great experience with DriveSafe. My daughter was very nervous to drive with us, but her driving sessions with the instructor put her at ease! The process was very simple for getting the permit and license!

1 February 2022
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Reply from DriveSafe Driving Schools - DriveSafe Westminster

Hi Sarah, thanks for your positive review, and we're glad we could support your daughter in obtaining her permit and license. Thanks for choosing DriveSafe and we wish you and your family a lifetime of safe driving!

Rated 5 out of 5 stars

Great Experience

I had a great experience with easy to understand instructions and tidbits on the things I was doing wrong to help me pass my test.

27 June 2022
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Reply from DriveSafe Driving Schools - DriveSafe Westminster

Hi Madison, thanks for sharing your positive feedback and we're glad you had a great experience. Wishing you a lifetime of safe driving!

Rated 5 out of 5 stars

Love the program

Love the program - makes parents easy to navigate next steps, etc.

15 June 2022
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Reply from DriveSafe Driving Schools - DriveSafe Westminster

Hi Tyler, thanks the nice review and for taking the time to share your feedback. Best of luck to your family

Rated 5 out of 5 stars

Very pleased

From day one, working with DriveSafe was a great experience. The people I spoke to over the phone were all very polite and informative about the entire process. I am glad to have chose this driving school for my middle son. My oldest went to another drive school in the area and this was a much better experience.

30 September 2021
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Reply from DriveSafe Driving Schools - DriveSafe Westminster

Thanks for sharing your experience and for giving us a nice review. We appreciate you choosing DriveSafe! Best of luck

Rated 4 out of 5 stars

The experience with DriveSafe was…

The experience with DriveSafe was overall very good. I felt like my new driver was prepared with what was learned in class and during the one-on-one drives. I felt like the instructors were very informative and helpful. The online system to register for classes and drives was very easy to use, however It was very difficult to schedule drives and the drive test. I would have loved some guidance/suggestion to schedule those way ahead of time as it took us some time to find available times. Overall I would and have referred many family and friends and would use Drivesafe again for another student in the future.

26 August 2022
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Reply from DriveSafe Driving Schools - DriveSafe Westminster

Hi Brandy, thanks for taking the time to share your feedback with us. We're glad instruction was helpful and you were able to learn a lot. We're working on better scheduling abilities so thank you for your patience with that challenge. We wish you the best of luck, and thanks for choosing, and recommending DriveSafe!

Rated 5 out of 5 stars

It was about the best driving lesson(s)…

It was about the best driving lesson(s) and experience I could’ve gotten.

18 September 2022
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Reply from DriveSafe Driving Schools - DriveSafe Westminster

Hi Ryder, thanks for the excellent feedback, and we're glad you had a great experience with us. Safe driving out there!

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