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Dressly Reviews 

9,148
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 7,392 reviews, reviewers had a great experience with this company. Customers frequently mention that the dedicated customer support team is exceptionally helpful, polite, and extremely quick to respond when resolving any user questions and concerns. Consumers truly enjoy exploring the fun styling tips and virtual try-on features that make discovering flattering new everyday outfits completely effortless and exciting. However, some reviewers were not happy with unexpected subscription renewals and found the initial account setup process quite confusing to navigate properly. Some people also noted that the suggested clothing options can sometimes feel repetitive or overly geared toward specific international shopping markets.

What people talk about most

User experience

Users describe positive interactions with user experience, finding the platform easy to navigate and very... See more

Product

Consumers find product to be ambiguous, with highly mixed experiences regarding clothing styles and features.... See more

Customer service

Customers had positive experiences with customer_service, noting that representatives were helpful, friendly,... See more

Response time

Clients share positive opinions on response_time, frequently highlighting that support staff reply very... See more

Subscription

Customers consistently note mixed experiences with subscription services, often mentioning unexpected... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like the style of clothes that came up for me to pick. I like the styles because they have shown me pieces that are put together that I would have never thought to blend. This is going off of what I... See more

Company replied

Rated 4 out of 5 stars

This whole process is set up great . I was never given the opportunity to state my current size of clothing so I’m not sure how this is gonna go.

Company replied

Rated 4 out of 5 stars

Although I never used the dressing and outfit choosing, I was very well treated when I canceled subscription. They responded within an hour and got it done. In addition they were very courteous and pr... See more

Company replied

Rated 5 out of 5 stars

Joined as do need a new wardrobe. Asked questions as was confused. Support staff at Dressly were excellent and quick in responding. However unfortunately due to personal circumstances can’t carry o... See more

Company replied


Company details

  1. Stylist

Written by the company

Dressly is an AI stylist app that helps simplify fashion choices and curate personal styles. With advanced fashion AI technology at the base, it offers features like AI Body Scanner, AI Color Analysis, and AI Outfit Scanner that help users mix and match looks and built aesthtic capsules that work exclusively for them. And the Try On with AI and Digital Wardrobe features, combined with the AI Assistant, further streamline virtually testing looks before buying with an ever-evolving dataset and personal preference analysis. According to Dressly reviews, the app is truly transforming how people plan outfits and shop online.


Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(9,148)

8,589 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars
Dressly logo

Reply from Dressly

Dear Customer,

Thank you for your lovely feedback. We’re so glad you like the virtual try-on photos and that Dressly is adding something enjoyable to your experience.

Warm regards,
Dressly Team

Rated 5 out of 5 stars

I’m learning how to improve my choices…

I’m learning how to improve my choices not have so many clothes with a better style that I’m looking for able to mix and match

9 August 2026
Dressly logo

Reply from Dressly

Dear Evalee,

Thank you so much for your lovely feedback. We’re delighted to hear that Dressly is helping you make more thoughtful style choices and build a wardrobe that feels more aligned with what you’re looking for.

We love that you’re exploring mix-and-match possibilities, and we’re so glad to be part of that journey.

Warm regards,
Dressly Team

Rated 5 out of 5 stars

Seems good so far

9 August 2026
Dressly logo

Reply from Dressly

Dear B Kamloops,

Thank you for your kind words. We’re glad to hear Dressly seems good so far, and we hope it continues to be a helpful and enjoyable experience for you.

Kind regards,
Dressly Team

Rated 1 out of 5 stars

not recommended

I subscribed it initially , was not usefull at all
I dont recommend it . I am having a rough time requesting for refund for automatic renewal as well only for 1 day not used.
too many confusing steps and make it complicated for you
not happy with them

9 August 2026
Unprompted review
Dressly logo

Reply from Dressly

Dear Customer,

We are truly sorry to hear about your experience and the frustration caused by our refund process. We always aim to make account management as clear and straightforward as possible, and we apologize if it felt overly complicated.

Unfortunately, we cannot identify your profile from this username. Therefore, please email us directly at help@dressly.world with your registered email address. Our support team will locate your account right away and assist you with your request.

Kind regards,
Dressly Team

Rated 1 out of 5 stars

Really awful

Really awful. I hated all of their suggestions. I could have used my time and money more wisely by searching Amazon myself. I asked the Ai stylist for bright, colorful teacher outfits and it gave me navy and brown old lady clothes. What a rip off.

9 August 2026
Unprompted review
Dressly logo

Reply from Dressly

Dear Lisa,

We are truly sorry to hear that your experience fell short of your expectations, especially when you had specific style preferences in mind!

We take your feedback regarding our outfit recommendations very seriously. We assigned a dedicated agent who is actively reviewing your situation. Our agent will reach out to you directly via your registered email shortly to assist you and make things right.

Kind regards,
Dressly Team

Rated 5 out of 5 stars

Great outfits

Great outfits

9 August 2026
Dressly logo

Reply from Dressly

Dear Shauna K,

Thank you so much for your lovely feedback. We’re delighted to hear you enjoyed the outfits.

Warm regards,
Dressly Team

Rated 5 out of 5 stars

So far so good

9 August 2026
Dressly logo

Reply from Dressly

Dear Mari,

Thank you for your lovely feedback. We’re glad to hear things are going well so far.

We hope Dressly continues to be a helpful and enjoyable experience for you.

Kind regards,
Dressly Team

Rated 5 out of 5 stars

Love it!!!!

9 August 2026
Dressly logo

Reply from Dressly

Dear Kelly,

Thank you so much for your lovely feedback. We’re delighted to hear you love Dressly!

Your support means a lot to us.

Kind regards,
Dressly Team

Rated 5 out of 5 stars

A fantastic tool

A fantastic tool to help you work out new styles that suit you without first having to buy

9 August 2026
Dressly logo

Reply from Dressly

Dear Tracey,

Thank you so much for your lovely feedback. We’re delighted to hear that Dressly is helping you explore new styles that suit you before making a purchase.

It’s wonderful to know the tool is making style discovery feel easier and more confident.

Warm regards,
Dressly Team

Rated 1 out of 5 stars

This is a scam

This is a scam, don’t use their app or anything. If you want to get ripped off to get nothing back use their service.

5 August 2026
Unprompted review
Dressly logo

Reply from Dressly

Dear Customer,

We are truly sorry to hear that you had a negative experience with our service. We take accusations like this very seriously and want to assure you that we are a legitimate business dedicated to providing quality styling recommendations.

Unfortunately, we cannot locate your account from this username. Please reach out to us directly at help@dressly.world with your registered email address. We would appreciate the opportunity to review your file, assist with your account, and address any billing concerns promptly.

Kind regards,
Dressly Team

Rated 5 out of 5 stars

Picking entire outfits

Picking entire outfits. I accidentally said not to an outfit I loved.

9 August 2026
Dressly logo

Reply from Dressly

Dear Stacey,

Thank you for your lovely feedback. We’re glad Dressly could help with picking entire outfits, even if one was accidentally marked not to your favorite look.

We truly appreciate you taking the time to share your experience.

Warm regards,
Dressly Team

Rated 5 out of 5 stars

I enjoyed the helpful hints about…

I enjoyed the helpful hints about accessories and how to make an impact by choosing different colors and styles.
Good food for thought with seeing outfits put together that might be suitable for me.

9 August 2026
Dressly logo

Reply from Dressly

Dear Sandy,

Thank you for your lovely feedback. We’re so pleased to hear that the hints on accessories, colours, and styling ideas were helpful to you.

It’s wonderful to know the outfit suggestions gave you some good food for thought and may help you explore looks that feel suitable for you.

Warm regards,
Dressly Team

Rated 5 out of 5 stars

It’s personalized to what suits you best

So far its very interesting and I’m excited to see the capsule

9 August 2026
Dressly logo

Reply from Dressly

Dear Lily,

Thank you so much for your lovely feedback. We’re delighted to hear that Dressly is already feeling interesting and that you’re excited to explore the capsule.

We hope it continues to inspire you as you discover more.

Warm regards,
Dressly Team

Rated 4 out of 5 stars

Excited, can’t wait to see how this goes !

This whole process is set up great . I was never given the opportunity to state my current size of clothing so I’m not sure how this is gonna go.

8 August 2026
Dressly logo

Reply from Dressly

Dear Dee,

Thank you for your thoughtful feedback. We’re glad you found the process well set up, and we appreciate you sharing your concern about not being able to state your current clothing size.

Your comment is helpful, and we’ll keep it in mind as we continue improving the experience.

Kind regards,
Dressly Team

Rated 5 out of 5 stars

Very easy to set up.

The app is very easy to set up.

8 August 2026
Dressly logo

Reply from Dressly

Dear Julie Rittenhouse,

Thank you so much for your kind feedback. We’re delighted to hear that the app was very easy to set up.

Kind regards,
Dressly Team

Rated 1 out of 5 stars

Very frustrating refund process

Very frustrating refund process. They require you to complete certain steps before issuing a refund, but you apparently need to renew your subscription first just to access those steps. It feels like you’re being forced to pay more before you can even request your refund.

1 August 2026
Unprompted review
Dressly logo

Reply from Dressly

Dear Banelle,

We sincerely apologize for the frustration this may have caused.

Please note that once a cancelled subscription reaches the end of its billing cycle, access to in-app account features naturally expires. However, renewing a subscription is never required to process a refund. Additionally, we want to clarify that we have specific refund policies in place, and we consistently follow them to ensure fairness and transparency for all users.

We can see that our support agent has already reached out to you with the next steps. Please check your inbox and reply to our latest email so we can assist you and finalize this for you as quickly as possible.

Kind regards,
Dressly Team

Rated 5 out of 5 stars

It’s easy to follow

It’s easy to follow

8 August 2026
Dressly logo

Reply from Dressly

Dear Karen,

Thank you so much for your kind feedback. We’re delighted to hear that Dressly is easy to follow.

Kind regards,
Dressly Team

Rated 5 out of 5 stars

I’m impressed

I’m impressed

8 August 2026
Dressly logo

Reply from Dressly

Dear Catalina,

Thank you so much for your lovely feedback. We’re truly glad to hear Dressly left such a positive impression.

Your support means a lot to us, and we’re delighted to have you with us.

Warm regards,
Dressly Team

Rated 5 out of 5 stars

So far great!

Great choice of clothes and very through!

8 August 2026
Dressly logo

Reply from Dressly

Dear Vickie,

Thank you so much for your lovely feedback. We’re delighted to hear you enjoyed the great choice of clothes and found Dressly very thorough.

It means a lot to know our service is helping make style choices feel clear and enjoyable.

Warm regards,
Dressly Team

Rated 5 out of 5 stars

Happy

I love the ideas they come up with

8 August 2026
Dressly logo

Reply from Dressly

Dear Helen,

Thank you so much for your lovely feedback. We’re delighted to hear you love the ideas Dressly comes up with.

It means a great deal to know our suggestions are inspiring you.

Warm regards,
Dressly Team

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