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Dressly Reviews 

9,105
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 7,392 reviews, reviewers had a great experience with this company. Customers frequently mention that the dedicated customer support team is exceptionally helpful, polite, and extremely quick to respond when resolving any user questions and concerns. Consumers truly enjoy exploring the fun styling tips and virtual try-on features that make discovering flattering new everyday outfits completely effortless and exciting. However, some reviewers were not happy with unexpected subscription renewals and found the initial account setup process quite confusing to navigate properly. Some people also noted that the suggested clothing options can sometimes feel repetitive or overly geared toward specific international shopping markets.

What people talk about most

User experience

Users describe positive interactions with user experience, finding the platform easy to navigate and very... See more

Product

Consumers find product to be ambiguous, with highly mixed experiences regarding clothing styles and features.... See more

Customer service

Customers had positive experiences with customer_service, noting that representatives were helpful, friendly,... See more

Response time

Clients share positive opinions on response_time, frequently highlighting that support staff reply very... See more

Subscription

Customers consistently note mixed experiences with subscription services, often mentioning unexpected... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like the style of clothes that came up for me to pick. I like the styles because they have shown me pieces that are put together that I would have never thought to blend. This is going off of what I... See more

Company replied

Rated 4 out of 5 stars

This whole process is set up great . I was never given the opportunity to state my current size of clothing so I’m not sure how this is gonna go.

Company replied

Rated 4 out of 5 stars

Although I never used the dressing and outfit choosing, I was very well treated when I canceled subscription. They responded within an hour and got it done. In addition they were very courteous and pr... See more

Company replied

Rated 5 out of 5 stars

Joined as do need a new wardrobe. Asked questions as was confused. Support staff at Dressly were excellent and quick in responding. However unfortunately due to personal circumstances can’t carry o... See more

Company replied


Company details

  1. Stylist

Written by the company

Dressly is an AI stylist app that helps simplify fashion choices and curate personal styles. With advanced fashion AI technology at the base, it offers features like AI Body Scanner, AI Color Analysis, and AI Outfit Scanner that help users mix and match looks and built aesthtic capsules that work exclusively for them. And the Try On with AI and Digital Wardrobe features, combined with the AI Assistant, further streamline virtually testing looks before buying with an ever-evolving dataset and personal preference analysis. According to Dressly reviews, the app is truly transforming how people plan outfits and shop online.


Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.2

All reviews

(9,105)

8,534 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It’s personalized to what suits you best

So far its very interesting and I’m excited to see the capsule

9 August 2026
Dressly logo

Reply from Dressly

Dear Lily,

Thank you so much for your lovely feedback. We’re delighted to hear that Dressly is already feeling interesting and that you’re excited to explore the capsule.

We hope it continues to inspire you as you discover more.

Warm regards,
Dressly Team

Rated 4 out of 5 stars

Excited, can’t wait to see how this goes !

This whole process is set up great . I was never given the opportunity to state my current size of clothing so I’m not sure how this is gonna go.

8 August 2026
Dressly logo

Reply from Dressly

Dear Dee,

Thank you for your thoughtful feedback. We’re glad you found the process well set up, and we appreciate you sharing your concern about not being able to state your current clothing size.

Your comment is helpful, and we’ll keep it in mind as we continue improving the experience.

Kind regards,
Dressly Team

Rated 5 out of 5 stars

Very easy to set up.

The app is very easy to set up.

8 August 2026
Dressly logo

Reply from Dressly

Dear Julie Rittenhouse,

Thank you so much for your kind feedback. We’re delighted to hear that the app was very easy to set up.

Kind regards,
Dressly Team

Rated 1 out of 5 stars

Very frustrating refund process

Very frustrating refund process. They require you to complete certain steps before issuing a refund, but you apparently need to renew your subscription first just to access those steps. It feels like you’re being forced to pay more before you can even request your refund.

1 August 2026
Unprompted review
Dressly logo

Reply from Dressly

Dear Banelle,

We sincerely apologize for the frustration this may have caused.

Please note that once a cancelled subscription reaches the end of its billing cycle, access to in-app account features naturally expires. However, renewing a subscription is never required to process a refund. Additionally, we want to clarify that we have specific refund policies in place, and we consistently follow them to ensure fairness and transparency for all users.

We can see that our support agent has already reached out to you with the next steps. Please check your inbox and reply to our latest email so we can assist you and finalize this for you as quickly as possible.

Kind regards,
Dressly Team

Rated 5 out of 5 stars

It’s easy to follow

It’s easy to follow

8 August 2026
Dressly logo

Reply from Dressly

Dear Karen,

Thank you so much for your kind feedback. We’re delighted to hear that Dressly is easy to follow.

Kind regards,
Dressly Team

Rated 5 out of 5 stars

I’m impressed

I’m impressed

8 August 2026
Dressly logo

Reply from Dressly

Dear Catalina,

Thank you so much for your lovely feedback. We’re truly glad to hear Dressly left such a positive impression.

Your support means a lot to us, and we’re delighted to have you with us.

Warm regards,
Dressly Team

Rated 5 out of 5 stars

So far great!

Great choice of clothes and very through!

8 August 2026
Dressly logo

Reply from Dressly

Dear Vickie,

Thank you so much for your lovely feedback. We’re delighted to hear you enjoyed the great choice of clothes and found Dressly very thorough.

It means a lot to know our service is helping make style choices feel clear and enjoyable.

Warm regards,
Dressly Team

Rated 5 out of 5 stars

Happy

I love the ideas they come up with

8 August 2026
Dressly logo

Reply from Dressly

Dear Helen,

Thank you so much for your lovely feedback. We’re delighted to hear you love the ideas Dressly comes up with.

It means a great deal to know our suggestions are inspiring you.

Warm regards,
Dressly Team

Rated 4 out of 5 stars

Great Start

The colors collabs and outfits are cute and the prices are ya too bad

8 August 2026
Dressly logo

Reply from Dressly

Dear Notta,

Thank you so much for your lovely feedback. We’re delighted to hear that you find the colors, collabs, and outfits cute, and that the prices feel just right.

Warm regards,
Dressly Team

Rated 5 out of 5 stars

It was easy and hoping for new and…

It was easy and hoping for new and great clothes 😀

8 August 2026
Dressly logo

Reply from Dressly

Dear Jaime,

Thank you for your lovely feedback. We’re so glad to hear the experience felt easy, and we love your excitement for discovering new and great clothes.

Warm regards,
Dressly Team

Rated 5 out of 5 stars

They care enough to listen and help.

They listen, absorb the questions and requests and work with the customer to achieve a workable solution for everyone without rancor nor dismissiveness. Totally open-minded and kind. A rare find in today’s world.

7 August 2026
Dressly logo

Reply from Dressly

Dear Tgk,

Thank you so much for your thoughtful words. We’re truly grateful to hear that you felt listened to and supported throughout the process.

Your kind mention of our open-minded and respectful approach means a great deal to us.

Warm regards,
Dressly Team

Rated 5 out of 5 stars

Simple explanation, good visualation

Simple explanation, good visuals and easy to understand. It just makes sense.

7 August 2026
Dressly logo

Reply from Dressly

Dear Sherry,

Thank you for your lovely feedback. We’re delighted to hear that Dressly feels simple, clear, and easy to understand, and that the visuals help everything make sense.

Warm regards,
Dressly Team

Rated 5 out of 5 stars

Hola this has been ok

Hola this has been ok

7 August 2026
Dressly logo

Reply from Dressly

Dear Vicky Casanova,

Thank you for taking the time to share your thoughts. We’re glad to hear your experience has been okay so far, and we truly appreciate you giving Dressly a try.

Warm regards,
Dressly Team

Rated 5 out of 5 stars

Good

Good suggestions

7 August 2026
Dressly logo

Reply from Dressly

Dear Heather,

Thank you so much for your lovely feedback. We’re delighted to hear that Dressly is giving you good suggestions.

Warm regards,
Dressly Team

Rated 1 out of 5 stars

No stars fits

No stars fits. They are scam. They keep taking money out for doing nothing. Their offer a money back guarantee is a scam too. When asked about it their reply is Im sorry about that they said we are here anytime if you wish to reach out. Thei customer service is AI. Avoid all costs. They have scammed do many people!

7 August 2026
Unprompted review
Dressly logo

Reply from Dressly

Dear Customer,

We’re truly sorry to hear about your experience and understand how upsetting and frustrating this situation must feel. We take concerns about charges and our Money-Back Guarantee very seriously.

We’d really like to look into your case and make things right. However, we’re unable to locate your account using your Trustpilot username alone. Please contact us at help@dressly.world from the email address associated with your account so we can investigate this properly.

We’d also like to clarify that Dressly is not a scam, and our customer support is handled by real people who are here to assist you.

We sincerely apologize for the frustration and hope you’ll give us the opportunity to review your case.

Kind regards,
Dressly Team

Rated 5 out of 5 stars

Love the experience

It’s amazing

7 August 2026
Dressly logo

Reply from Dressly

Dear Tracey Carter,

Thank you so much for your lovely feedback. We’re delighted to hear you find Dressly amazing.

Kind regards,
Dressly Team

Rated 4 out of 5 stars

The try in feature is great

The try in feature is great. Coloyrs I never expected. Good advice fir a boigan like nr.

7 August 2026
Dressly logo

Reply from Dressly

Dear Andree Curly James,

Thank you so much for your lovely feedback. We’re delighted to hear that the try-in feature and the unexpected colours were such a great surprise.

It’s wonderful to know Dressly is helping with advice that feels right for you.

Warm regards,
Dressly Team

Rated 5 out of 5 stars

Suggested outfits

Suggestions are good

7 August 2026
Dressly logo

Reply from Dressly

Dear Lynn,

Thank you for your kind feedback. We’re glad to hear that you find the suggestions good and helpful.

Warm regards,
Dressly Team

Rated 5 out of 5 stars

Easy access and helpful with colors…

Easy access and helpful with colors that work for me.

6 August 2026
Dressly logo

Reply from Dressly

Dear Customer,

Thank you for your lovely feedback. We’re delighted to hear that Dressly has been easy to access and helpful in finding colors that work for you.

It’s wonderful to know the experience feels practical and supportive.

Warm regards,
Dressly Team

Rated 5 out of 5 stars

The detailed questions asked to get to…

The detailed questions asked to get to know my style.

4 August 2026
Dressly logo

Reply from Dressly

Dear Customer,

Thank you for your lovely feedback. We’re so pleased to hear that the detailed questions helped us get to know your style better.

It means a lot to know the experience felt thoughtful and personal.

Warm regards,
Dressly Team

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