I ordered two dresses in the beginning of May and I am yet to receive my shipment! I received a tracking number but when I “track” the package it gives me an error stating it’s unable to track. Anyone... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Such gorgeous dresses!! Bought my nieces prom dress from here and it was so reasonable. We got matching shoes and bag too. The shop assistants were really friendly and nothing was too much bother, th... See more
Fabulous service, super fast delivery. Sent dress back as it wasn't right on me, but it was beautiful and as described. Refunded straight away. Highly recommended, will be ordering for my Christmas dr... See more
Really great customer service - you get the benefits of online shopping with the support of shopping in-store. When an item I ordered wasn't in stock I got both an email and a phone call from the team... See more
Company details
Information provided by various external sources
Shop and be inspired by our striking, unique & glamorous styles from Dressi. Your go-to destination for Occasion, Bridal, Bridesmaid & Prom. FREE standard UK Delivery.
Contact info
Unit 2 Shelley Road, Newburn Industrial Estate, NE15 9RT, Newcastle Upon Tyne, United Kingdom
- 01914661450
- customercare@dressi.co.uk
- dressi.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had an issue with my order - Customer Service fixed it very quickly.
** Update to my review : Customer Service came back to me (I should have waited a little longer - I'm too impatient!) and have sorted the issue straight away. My new shoes are on their way to me - I am extremely happy with their resolution and wanted to update my review - will definitely buy from Dressi again (Especially as the shoes are super comfortable given the heel height!)
Delivery was very quick and was delighted with the fit and style of the shoes I ordered. However, there was a mark on one of the shoes - looked like a glue mark.
Emailed Customer Service immediately and sent them a picture of the damaged shoe - requested they sent me a replacement pair and I would return the damaged shoes.
The response was that they do not offer replacements - I would have to return the shoes (At my own expense), wait approximately 7-10 days for a refund to be processed (less delivery charges) and then re-order the shoes and pay postage costs again. I requested a discount code to cover the cost of postage sending back and re-ordering but have yet to hear anything back.
I feel it's very poor customer service given that I'm returning them due to a fault - was there not a quality check conducted on the shoes before they were dispatched?
Really pleased wit quality of my dress
lovely stuff and great service
Wow, gorgeous dress.
100% would recommend buying from this company. Had a problem with international delivery but the customer care was phenomenal and resolved the issue very quickly. The dress is stunning and really good quality for the price. Would definitely buy from Dressi again.
Fantastic
Fantastic service - quick delivery, gorgeous dress! Amazing quality for the price. Thank you x
the dresses are perfect and so much…
the dresses are perfect and so much nicers in person.. brilliant quality dresses aswel.. i cant wait to see my bridesmaids in them . 💖😍😍
Definitely would recommend
Good quality item and great prices would definitely use this sight again

Reply from Dressi
Amazing service! :)
This company is lovely. I saw a dress I liked but it was not available in my size so I emailed asking if it would be back in stock, this was a couple weeks ago. They said they couldn’t be sure but this morning I got a lovely personal email from them letting me know the dress is back in stock. I have now ordered the dress and can’t wait for it to arrive. :) :) thanks Dressi, I will be ordering from you again xxx
very good fabric material
very good fabric material, beautiful and sleek and super comfortable shoes.
Delivery was on time. Excellent
Absoloutley delighted !!
Absoloutley delighted with the quick arrival of my dress . It fitted perfectly according to the size guide chart and I could feel it was such good quality, made to a very high standard .
Excellent choice
Excellent choice. Order arrived next day and impressed with quality. Returns were refunded promptly. Dress I choose looked far more expensive than it was.
😁 100%
After have some technical difficulties ordering I rang up and spoke to a lovely lady who helped me sort things out and complete my order 100% happy and would highly recommend
Exact style and fit
Dress is true to the picture and description .. and even better. Beautiful, long, elegant and most of all, modest. Exactly what I wanted.
Wedding shoes
About two weeks ago I ordered a pair of bridal shoes from Dresi; when they arrived they had some marks on the inside if the shoes, I contacted the customer service and told them what happened, they were very apologetic and investigated the issue thoroughly. I quickly received a new pair from them and I love the shoes! Even though it was inconvenient to have to send them back , their customer service was brilliant, they apologised and made things right. I would buy from them again :)

Reply from Dressi
Amazing customer services
Keen to please
Nice friendly little company to deal with. My dress arrived very promptly.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







