Overall would have been a five but had to deduct a point because the Drench universal waste broke almost immediately. Everything was fitted by a very experienced and qualified plumber, his opinion and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Im having difficulty with Evri, the courier used by Drench. My package may have been lost according to Evri’s chatbot, with little information or resolution. However, I contacted Drench directly today... See more
Company replied
What stood out about Drench was very good customer service and communication. We had a few issues getting the bathroom furnishings we wanted on time, which was not Drench’s fault, but supplier issues.... See more
Company replied
Premium quality. Delivered at specified time and delivered into my home, which as it was too heavy for me to lift was much appreciated. Order processed swiftly. Although I hadn't realised, all parts c... See more
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Company details
- Bathroom Remodeler
- Bathroom Supply Store
- Decoration and Interior Design Store
- Home Improvement Store
- Interior Designer
Written by the company
Beautiful, affordable designer bathrooms from Drench. A wide range of great brands, free consultations, expert 3D design service, and fast, free UK delivery over £500. Find the bathroom of your dreams at Drench.co.uk
Drench UK – The Bathroom of Your Dreams
Written by the company
- Customer service that is genuine, helpful, and 100% human
- Chat with us, or pop us an email — no matter how you like to do things, our team of friendly bathroom experts are here to help make your bathroom dreams come true. We're open Monday to Thursday 8am - 8.45pm, Friday 8.30am - 4.45pm and Saturday 9am - 4.45pm (closed for lunch between 1-2pm). Alternatively, head to our 'Help Hub' to get answers to your most common questions.
- Don’t settle for anything less than “I love it"
- Having a home that makes you love every morning might feel out of reach - a reward for the rich or lucky - but the only barrier is the belief that leisure isn’t necessary or that luxury means expensive. Leisure is essential, our prices are the fairest you’ll find, and ‘luxury’ simply means ‘better’. Don’t settle for anything less than the best. Start with having a bathroom you love - we reckon it's the most important room in the home (we would say that).
- 90 days to change your mind
- We want you to be 100% happy with every item you purchase from us so we offer a 30 day money back guarantee if you aren't happy with your item, or have simply changed your mind, and we also offer a 90 day exchange guarantee for when your plans change.
Contact info
447 Commercial Rd, East Parley, Christchurch, BH23 6DS, Bournemouth, United Kingdom
- 01202 612 800
- hello@drench.co.uk
- drench.co.uk
4.4
Excellent
11K reviews
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Woeful at best
The ordering and online customer service experience from the Drench team has been great - 5 stars to Lottie Rose. However, we drop to 2 stars because Drench appears to be part of the Beyond Retail group, who also do the deliveries. After 3 attempts, and two smashed loos, I finally got an undamaged delivery. Didn’t stop the final delivery driver from throwing my delivery on the ground though. I understand sometimes accidental damage happens, but these chaps don’t seem to understand what the big red ‘FRAGILE’ warning on the boxes means. Or they simply don’t care. Nor do they apologise. No “hello”. No “goodbye”. The occasional grunt. Somehow feeling aggrieved that I’m sending a damaged item back (again). Alas, the (undamaged) toilet itself is great… but the delivery service is way below satisfactory. And the packaging is woefully inadequate for a fragile item. Single walled, soft cardboard that feels damp. No attempt to protect the items inside. Drench / Beyond Retail: do better. These 3 deliveries could have been avoided and I suspect would have saved your business time and money too.
26 August 2026
Unprompted review
Reply from Drench
Hello Sarah,
Thank you for taking the time to leave such detailed feedback. We’re pleased to hear that you were happy with the ordering process and the support provided by Lottie, and we’ll be sure to pass on your kind comments.
That said, we’re very sorry about the difficulties you experienced with the deliveries. We completely understand your frustration after receiving two damaged toilets and then experiencing concerns with the handling of the final delivery. This is certainly not the level of care we expect when delivering fragile bathroom products.
We also appreciate your comments regarding the packaging. Repeated damage is disappointing for both our customers and our business, and your feedback regarding the protection and handling of these products will be shared with our logistics and warehouse teams for review.
We’re glad that the third delivery arrived safely and that you’re pleased with the toilet itself. We sincerely apologise for the inconvenience and frustration caused throughout the delivery process, and appreciate you bringing these concerns to our attention.
Thanks and best wishes,
Vanessa at Drench
Downstairs bathroom
We have just used Drench for all our new bathroom. We ordered some products wrong but the returns process was quick and easy the communication from customer services was excellent - big shoutout to Kalee D who was amazing. We had a little trouble with the delivery guys, but again dealt with quick and professional
12 August 2026
Unprompted review
Reply from Drench
Hello Emma,
We are so pleased to hear that your experience with us was a positive one, especially with the support you received from our customer service team regarding your returns. We always aim for quick and professional resolutions, and we're glad we achieved that for you, even with the delivery.
Thanks and best wishes,
Vanessa at Drench
Reply from Drench
Hi Andy,
Thank you for your 5-star review. We're so happy to hear you enjoyed our products and found our prices competitive. We hope to welcome you back to our website again.
Thanks and best wishes,
Vanessa at Drench
Reply from Drench
Hello,
We appreciate your positive feedback and are happy to hear you were pleased with our quick delivery and easy communication. We hope to serve you again.
Thanks and best wishes,
Vanessa at Drench
Chipped defective basin
Ordered a basin and vanity. Basin delivery slot was 5-8pm and could not be changed. Basin arrived chipped and with a moulding defect. Customer services said faulty basin would be collected on Monday and a replacement delivered. Courier didn't turn up on Monday. No updates provided. Words cannot express my disappointment with the extremely poor level of service shown. If you want repeat customers you must deliver quality service which is very hard to find these days.
17 August 2026
Reply from Drench
Hello Sarah,
Thank you for taking the time to leave us a review; we very much appreciate your feedback. I am sorry that your delivery experience and our communication were not as we had hoped for this time around.
We’re particularly sorry that the basin arrived with both a chip and a moulding defect, and that the collection arranged for Monday did not take place as expected. We appreciate that you had already been inconvenienced by receiving a faulty item, and the lack of an update when the courier failed to attend only added to your frustration.
Whilst our couriers are a third party, I understand that their service reflects on ours too and is a major part of your experience with us. I have shared your comments with our courier partners to ensure this won't happen again and that we improve our service moving forward. I hope you are pleased with your order. If we can be of any further assistance, please don’t hesitate to contact us.
Thanks and best wishes,
Vanessa at Drench
Great service
Great service . Delivered on time and with care. The product is nearly as shown but we understand the nature of variation in marble veining. No problems at all.
17 August 2026
Reply from Drench
Hello,
We're so pleased to hear that you had a great experience with our service and that your delivery was on time and handled with care. We appreciate your understanding regarding the natural variations in marble veining.
Thanks and best wishes,
Vanessa at Drench
Great service
Great service, quick delivery, you were a company recommended after previous bathroom wear was delivered broken. I will be using you again !!
6 August 2026
Reply from Drench
Hello Brenda,
Thank you for your wonderful feedback! We're so pleased to hear that you received great service and quick delivery, especially after a previous negative experience. We look forward to assisting you again!
Thanks and best wishes,
Vanessa at Drench
Helpful and efficient
Had helpful advice on the phone and a speedy delivery of my order. Very pleased with Drench's service.
14 August 2026
Reply from Drench
Hello,
We appreciate your fantastic review! We're so happy to hear that you received helpful advice on the phone and a speedy delivery of your order. We're delighted you're pleased with our service.
Thanks and best wishes,
Vanessa at Drench
Very pleased, but…..
I ordered two 600 wide floor standing bathroom units with drawers from the Origin range, fluted light oak finish, with inlaid sinks.
Delivery was great and I am delighted with the product. The construction is solid and the finish is really nice.
I was replacing two pedestal basins with the pipe work coming up through the floor, so phoned for some technical advice. My main concern was if there was a recess at the back of the units to accommodate the piping, in particular the 32mm waste pipe rising vertically, without fouling the back of the bottom drawer.
The person I spoke to (who was very nice and helpful) assured me there was a gap for piping.
However, this can be achieved but not without modification to the back of the cabinet.
I would have given a 5 star rating but the advisor not being fully aware of the product, is a failing.
Perhaps better training and knowledge of the products would put them in a better position to advise as the dimensional diagram is unclear.
12 August 2026
Reply from Drench
Hello,
We are truly pleased to hear you are delighted with the quality and finish of your Origin range bathroom units. We appreciate you taking the time to share your positive experience with our product's construction. We also understand your concern regarding the technical advice received about accommodating the pipework. We acknowledge that the information provided regarding the recess for piping could have been more precise, leading to the need for modifications. Your feedback about the clarity of our dimensional diagrams and the need for enhanced product knowledge among our advisors is invaluable. We are committed to ensuring our team has the most accurate and comprehensive understanding of our products to better assist our customers. Thank you for bringing this to our attention; we will certainly use your comments to improve our training and product information.
Thanks and best wishes,
Vanessa at Drench
Solid product, good fit
We ordered a square WC seat from Drench. Product is decent quality, easy to fit and looks good.
Delivery was prompt.
14 August 2026
Reply from Drench
Hello Paul,
We're delighted to hear you're pleased with the quality and fit of your square WC seat, and that our delivery was prompt. Thank you for your wonderful feedback!
Thanks and best wishes,
Vanessa at Drench
Ordered all my accessories for my…
Ordered all my accessories for my bathroom they are amazing the delivered on time happy customer
10 August 2026
Reply from Drench
Hello Gary,
Thank you for your kind review! We're delighted to hear that your bathroom accessories are amazing and that they were delivered on time. We appreciate you sharing your positive experience!
Thanks and best wishes,
Vanessa at Drench
95% of the way through fitting a shower…
95% of the way through fitting a shower then realised I needed some extra components. Drench had exactly what I needed at a good price. Communication was excellent, delivery was prompt and it all got the job done. Very happy!
14 August 2026
Reply from Drench
Hello Robin,
We're so pleased we could help you out when you needed those extra components! It's fantastic to hear that our communication was excellent and that the prompt delivery helped you get the job done. We're delighted you're very happy with your experience.
Thanks and best wishes,
Vanessa at Drench
The delivery service was very ooor
14 August 2026
Reply from Drench
Hello Nick,
Thank you for taking the time to write your feedback for us. I’m sorry that your delivery experience didn’t go as we had as planned on this occasion, and the courier arrived later than expected. Please accept my apologies for this. I completely understand how upsetting this situation has been for you and how this has impacted you and your project, and I appreciate you bringing this to our attention. We would like to assure you that we aim to provide the best possible service to our customers and take your feedback seriously, and we have shared this with our delivery service provider too, to improve the delivery service moving forward. If you have further questions or concerns, please do not hesitate to contact us, and we would be more than happy to help!
Thanks and best wishes,
Vanessa at Drench
I recently bought stuff from Victorian…
I recently bought stuff from Victorian plumbing and these guys are 20 times more professional and organized than them. Can’t fault them.
In future projects I will 💯 come back to this company. I ordered something that didn’t fit and sending it back has been seamless which is not what I can say about that the forementioned !
10 August 2026
Reply from Drench
Hi Darryl,
Thank you for your wonderful feedback! We're so pleased to hear that your experience with us was positive and that you found our service professional and organised. We're especially glad that the return process was seamless for you. We look forward to assisting you with your future projects!
Thanks and best wishes,
Vanessa at Drench
Reply from Drench
Hi Anne,
Thank you for your kind review. We're delighted to hear that you found our selection good and our delivery prompt. We hope to serve you again soon.
Thanks and best wishes,
Vanessa at Drench
Bifold Shower door
Great efficiency with my order. Arrived in a couple of days, we'll packed and as described. Very good value for money - the shower door was sturdy and easy to fit and looks great in place. A competitive price.
10 August 2026
Reply from Drench
Hello,
We are so pleased to hear that your order arrived quickly and was well-packed. It's wonderful to know you found the shower door sturdy, easy to fit, and that it looks great. We appreciate your positive feedback on the value and competitive price!
Thanks and best wishes,
Vanessa at Drench
A go-to supplier for many bathroom…
A go-to supplier for many bathroom projects offering good quality bathroom products to suit a range of budgets and taste. With friendly account managers and efficient delivery proceedures I can highly recommend Drench.
10 August 2026
Reply from Drench
Hello,
We are so pleased to hear that you consider us a go-to supplier for your bathroom projects. It's wonderful to know that you appreciate the quality of our products and the efficiency of our delivery. Thank you for your recommendation!
Thanks and best wishes,
Vanessa at Drench
Can’t fault Drench
Can’t fault Drench. Excellent customer service and very competitively priced.
6 August 2026
Reply from Drench
Hello David,
We're so happy to hear that you had such a positive experience with Drench! We appreciate you letting us know that you found our customer service excellent and our pricing competitive. We hope to welcome you back again.
Thanks and best wishes,
Vanessa at Drench
Ordered a shower tray - came damaged (3 times!)
Ordered a shower tray, turned up extensively damaged three times. Delayed my onsite builders. Poor. Unless they can sort out better packaging or better delivery services don't bother ordering from them.
13 August 2026
Reply from Drench
Hello Rebecca,
Thank you for your review. Your feedback is incredibly valuable, and it’s clear we fell short of the packaging standards you expected. We work hard to ensure that orders are packaged as best we can to try and minimise the risk of damage during transit.
While we strive to work with reliable couriers, we take full responsibility for ensuring items are properly packed before dispatch. Your feedback has been passed on to our warehouse team so we can review our quality and packaging processes. Thank you for taking the time to share your experience. We remain available should you have any questions or concerns.
Thanks and best wishes,
Vanessa at Drench
Good experience
All round good experience, good communication and delivered on time.would recommend
12 August 2026
Reply from Drench
Hi Keith,
Thank you for your wonderful 5-star review! We are so pleased to hear that you had a good experience with us, especially regarding our communication and timely delivery. We truly appreciate your recommendation.
Thanks and best wishes,
Vanessa at Drench
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