Dreamland UK Reviews 

Our dealings with Dreamland have been excellent. Their products are safe and highly controllable. We had issues with one side of a dual electric underblanket being faulty and they were quick and responsive in replacing it.

Have been buying from dreamland for many years. Blankets usually last about 5 years which is reasonable. I’ve had my new one for less than one year and it’s already turning itself off randomly and refuses to start.
Seems like it’s been programmed to stop working after a short time so you buy another.
Wouldn’t be the first company to start doing this. Do you not realize that people will not buy from you again if you start doing this. So dishonest.

My order was attended to quickly and clearly.
However I got it wrong and a day later asked for a refund,
again sorted very efficiently and refunded.
We use two of Slumberlands blankets, they work well and are easy to use.

The Dreamland Customer Service Team solved my problem of how to return my faulty under blanket for my bed. Once she had all my information she told me how to post it back and on proof of postage had a replacement for my blanket sent out to me that day. That is what I call really excellent prompt service, thank you.

I have reported receiving an electric blanket with yellow stains since 18 May! Customer service keep postponing any solutions. This is unacceptable. I want my money back please!

Marino was lovely as anything on the little river today genuinely a really friendly person

I had a dreamland snuggle that stopped working after 3months. Didn't have a receipt. After some back and forth emails Alissa sorted it out and I was sent a replacement. I am pleased with the service. Janet .

The remote controller on my Snuggle up Throw suddenly stopped working correctly.
Alessia from customer support was very helpful and explained how it use the control correctly. Within a few days Alessia arranged for me to return the throw and a new one has now been dispatched.
First class customer care,.Thank you

Great product which has been a lifesaver whilst working from home!
It did eventually develop a fault but the customer service team were brilliant and very quickly resolved the issue fully. Communication throughout was excellent. I’m very pleased I chose to buy from Dreamland.

Top customer support. Our mattress warmer developed a problem after a few months of use. Following a short exchange of emails, I was asked to return the broken warmer. I sent it back (postage paid by Dreamland) and within days a replacement item arrived at our door, free of charge. Dreamland support could show other companies how support is done properly.

Had a problem with a heated throw but this was resolved in super quick time thanks to Alessia in customer care.
I couldn't have asked or expected more help, her response and regular updates were brilliant.
Delighted with the product (despite the problem) and once again great customer care.

Very prompt service when dealing with my electric throw that had stopped working. Clear communication as to what they needed from me and what I had to do. Big thanks to Alessia B for their polite and speedy handling of my issue.

Return of throw blanket under warranty:
Quick Responsive Communications. Returns process simple & easy. Would have liked updates on the return which were not forthcoming. However once I chased up progress, delivery of a replacement was organised with next day delivery.

Responded to my query promptly dealt with it with efficiency and was very friendly.

This is hard to rate, the products are good quality, and work well. Having place several orders, I have never been informed of shipping dates, some taking months. Customer service is something they struggle with. I actively look for other companies to buy heated blankets from where able.
That said; the actual products work well.

I have had an electric throw which stopped working and dreamland replaced it. Same problem occurred with the replacement now but only covered from date of original purchase although faulty

The heated blanket was excellent. It developed a fault after 18 months, but Dreamland replaced it quickly and efficiently under the 2 year guarantee. Their communications were very good and the new blanket was sent very quickly.

Its fantastic , love the colour good quality material, affordable as on the sale the old one last very long time , decided to to buy the same brand , best one , rich with choice and yellow is my fav . Highly recommend

The Dreamland Customer Care Team have been excellent in dealing with my case, after I reported that my Luxury Heated Herringbone Throw, suddenly stopped working

Alessia from the team, got in touch immediately and explained what may have caused the fault. However, as a replacement throw in a similar colour was not available, she provided an alternative option, which was really great.

Throughout Alessia, was really helpful, quick to respond to my emails and made it a stressfree process. Thank you Alessia and the Dreamland Customer Care Team.