DHS | Dream Home Store Reviews 

2,860
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,820 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery drivers for being exceptionally helpful, polite, and keeping buyers well-informed throughout the entire journey. Many people also mention that furniture items arrive quickly, look fantastic, and are generally straightforward to put together. However, some customers also noted frustrating issues with product quality, such as damaged wood or missing components. A few consumers experienced difficulties during assembly because of misaligned structural holes or mismatched parts that made building difficult. Others felt disappointed when orders arrived incomplete or looked significantly different from the promotional pictures online.

What people talk about most

Delivery service

Consumers find delivery_service to be positive, highlighting fast shipping times and items arriving on... See more

Product

Reviewers mention positive feedback about product quality, noting that items such as beds and wardrobes are... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Customers had positive experiences with service, consistently praising the fast deliveries, helpful staff,... See more

Quality

Reviewers highlight positive aspects of quality, noting that the furniture feels solid, sturdy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were extremely pleased with the service that we got from DHS. We were regularly kept informed of the progress of our order and delivery. Lukas the delivery driver was also very helpful as the... See more

Company replied

Rated 5 out of 5 stars

Another fab set of drawers to match what we have already. Love this range, we already have plans to order more! Delivery was smooth as, Ignas V who completed the delivery was friendly professional a... See more

Company replied

Rated 5 out of 5 stars

This store sells high quality furniture, I ordered their king size velvet bed frame and we loved it so much that we ordered another one for our second bedroom. Their customer service is also fantastic... See more

Company replied

Rated 5 out of 5 stars

As always using a website new to me, i worried about the quality and delivery. Well there was absolutely no reason to worry, the delivery was well communicated, fast and on time, big thanks to Mareks... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Furniture Manufacturer
  5. Garden Furniture Shop
  6. Living Room Furniture Store

Written by the company

Welcome to Dream Home Store – your ultimate destination for premium Furniture and Lighting. We’re committed to offering you the perfect blend of quality, durability, and affordability to transform your home effortlessly. Why Shop with Dream Home Store? ✔ Superior Quality – Enjoy premium furniture backed by a 30-day money-back guarantee and a 1-year warranty—no conditions attached! ✔ Fast & Free Delivery – Get your order delivered the next day across the UK (delivery times may vary for heavier items). ✔ Flexible Payment Options – Shop with confidence using secure payment methods, including Buy Now, Pay Later. ✔ Guaranteed Satisfaction – We prioritise your happiness with dedicated customer support from 8 AM to 5 PM, Monday to Saturday. Upgrade your home with style and ease – Shop Now!


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(2,860)

1,810 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
DHS | Dream Home Store logo

Reply from DHS | Dream Home Store

Thank you so much for your kind feedback! 😊 We're delighted to hear that you had a great experience with us.

Your support means a lot to our team, and we truly appreciate you choosing Dream Home Store. We hope you enjoy your purchase, and we look forward to serving you again in the future. 🫱🏾‍🫲🏿

Warmest regards,
The DHS Team 💫

Rated 5 out of 5 stars

We’re really pleased with our purchase

We’re really pleased with our purchase. Our delivery driver Lukas also helped is with a last minute change and even lifted the bed frame into our house for us. The flexibility was much appreciated!

15 July 2026
Unprompted review
DHS | Dream Home Store logo

Reply from DHS | Dream Home Store

Thank you so much for your wonderful feedback! We’re delighted to hear that you’re really pleased with your purchase.

It’s fantastic to know that Lukas was able to help with your last-minute change and went the extra mile by bringing the bed frame into your home. We’re so pleased that his flexibility and helpfulness made your delivery experience even better. We’ll be sure to pass your kind words on to him.

Thank you for choosing us and for taking the time to share your experience. We truly appreciate your support and look forward to serving you again in the future!

Warmest regards,
The DHS Team 💫

Rated 5 out of 5 stars

The furniture is beautifully crafted

The furniture is beautifully crafted, sturdy, and of excellent quality. The customer service is outstanding. they responded promptly and politely to all my queries. They were so easy to deal with and it gave me peace of mind knowing that someone was always available to assist me. Overall, it was a great experience, and I would highly recommend them.😊

28 July 2026
DHS | Dream Home Store logo

Reply from DHS | Dream Home Store

Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re delighted with your furniture and that you found it to be beautifully crafted, sturdy, and of excellent quality.

It’s especially rewarding to know that our customer service team was able to provide prompt, polite, and helpful support throughout your experience. We’re committed to making every customer feel supported, so your kind words truly mean a lot to us.

Thank you for taking the time to share your experience and for your recommendation. We really appreciate your support and look forward to serving you again in the future. Enjoy your new furniture!

Warmest regards,
The DHS Team 💫

Rated 5 out of 5 stars

Lukas provided excellent delivery…

Lukas provided excellent delivery service. He arrived on time and kept me updated with his estimated arrival throughout the delivery which I really appreciated. I’ve also purchased from DHS before and the product was excellent which I decided to buy from them again. Highly recommended!

3 August 2026
Unprompted review
DHS | Dream Home Store logo

Reply from DHS | Dream Home Store

Thank you so much for your wonderful feedback! We’re delighted to hear that Lukas provided excellent delivery service, arrived on time, and kept you updated throughout the delivery process. We’ll be sure to pass your kind words on to him.

We’re especially grateful that you chose to shop with us again after your previous positive experience. Knowing that you’re happy with both our products and service means a great deal to us.

Thank you for your recommendation and continued support. We truly appreciate your trust in us and look forward to serving you again in the future!

Warmest regards,
The DHS Team 💫

Rated 5 out of 5 stars

Great experience with this company

Great experience with this company. From the moment I ordered i was kept informed of when my package was going to be arriving or if i wanted to arrange another time slot. IGNAS VIR was a helpful delivery driver. Did all the lifting to the door. Professional service 👍

29 July 2026
Unprompted review
DHS | Dream Home Store logo

Reply from DHS | Dream Home Store

Thank you so much for your fantastic feedback. We’re delighted to hear that you had such a great experience with us from placing your order through to delivery.

It’s wonderful to know that you were kept informed throughout the process and appreciated the flexibility to arrange a suitable delivery time. We’re also pleased to hear that Ignas Vir provided a professional and helpful service and took care with your delivery. We’ll be sure to share your kind words with him.

Thank you for choosing us and for your support. We truly appreciate your feedback and look forward to serving you again in the future!

Warmest regards,
The DHS Team 💫

Rated 5 out of 5 stars

Well made product

I’m very happy with the hanging chair I purchased. The quality is excellent, and it feels very strong and well made, so it is definitely worth the money.

The delivery was quick and handled with great care, with clear communication beforehand. Customer service was also excellent, and all my questions were answered immediately.

A special thank you to Ignas from V&V Delivery Service for his exceptional help. He contacted me before arriving and carefully brought the chair inside the house. His friendly and professional service was truly appreciated. Highly recommended!

2 August 2026
Unprompted review
DHS | Dream Home Store logo

Reply from DHS | Dream Home Store

Thank you so much for your amazing feedback! We’re absolutely delighted to hear that you’re so happy with your hanging chair and that its quality, strength, and craftsmanship have met your expectations.

It’s wonderful to know that you were pleased with the quick delivery, clear communication, and the support you received from our customer service team. We’re especially grateful for your kind words about Ignas from V&V Delivery Service. We’ll be sure to pass on your compliments to him for his friendly, professional service and for taking such great care with your delivery.

Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. Thank you for choosing us, and we hope you enjoy your new hanging chair for many years to come!

Warmest regards,
The DHS Team 💫

Rated 5 out of 5 stars

Delivery excellent …

First class service delivered the next day. Ignas Vir was the delivery driver he kept me updated on delivery and was very polite and respectful Not built my unit yet but looks very nice what I can see

1 August 2026
Unprompted review
DHS | Dream Home Store logo

Reply from DHS | Dream Home Store

Thank you so much for your fantastic feedback. We’re delighted to hear that you were happy with our first-class next-day delivery service and that Ignas Vir kept you informed every step of the way. It’s wonderful to know that you found him polite, respectful, and professional.

We’re also pleased that your new unit looks great so far. We hope the assembly goes smoothly and that you’re just as happy with the finished product.

Thank you for choosing us. We truly appreciate your support and look forward to serving you again in the future!

Warmest regards,
The DHS Team 💫

Rated 5 out of 5 stars

Ordered my dining table and chairs…

Ordered my dining table and chairs Thursday night came Saturday morning . Ignas vir the delivery driver was amazing communicated about delivery. We have moved to a new estate and he rang me to let me know trouble with postcode showing up xx he was punctual polite and respectful

1 August 2026
Unprompted review
DHS | Dream Home Store logo

Reply from DHS | Dream Home Store

Thank you so much for your wonderful feedback. We’re delighted to hear that your dining table and chairs arrived so quickly and that you had such a positive delivery experience.

It’s great to know that Ignas Vir kept you informed throughout the delivery, contacted you when there was an issue with the postcode, and ensured your order arrived safely. We’re pleased to hear that you found him punctual, polite, and respectful. We’ll be sure to pass your kind words on to him.

Thank you for choosing us, and we hope you enjoy your new dining table and chairs. We look forward to serving you again in the future!

Warmest regards,
The DHS Team 💫

Rated 5 out of 5 stars

Great all round

Great all round, got a dining table with benches and was skeptical as it was so affordable but it’s actually decent quality and looks great in my dining room. Delivery was superb, Ignas Vir was our driver and he texted us and kept us updated on his arrival time and was very friendly. I’ll be using again! :)

30 July 2026
Unprompted review
DHS | Dream Home Store logo

Reply from DHS | Dream Home Store

Thank you so much for your fantastic feedback! We’re delighted to hear that you’re so pleased with your dining table and benches. It’s wonderful to know that the quality exceeded your expectations and that the set looks great in your dining room.

We’re also thrilled to hear that Ignas Vir provided such excellent delivery service by keeping you updated on his arrival time and making the experience friendly and hassle-free. We’ll be sure to pass your kind words on to him.

Your recommendation means a great deal to us, and we truly appreciate your support. Thank you for choosing us—we look forward to serving you again soon!

Warmest regards,
The DHS Team 💫

Rated 1 out of 5 stars

Awful Quality and Customer Service

Bed arrived with chipped and split wood, dangerous metal protruding from the frame, poorly aligned sections and a missing structural support block required to safely assemble it.

Rather than replacing the missing component, they repeatedly suggested I source or make the part myself because they didn't have it in stock. By their insistence, it should be an easy job and yet they are unbothered to carry it out.

Their maximum 'goodwill' is a £30 refund towards finding a piece of wood ourselves, from a local source...

There is a clear disconnect between apologising and actions, which is severely disappointing. Actions speak louder than words etc.

Buyer beware!

23 July 2026
Unprompted review
DHS | Dream Home Store logo

Reply from DHS | Dream Home Store

We sincerely apologize for the concerns you experienced with your bed and understand your disappointment.

Following our discussion, we provided the available options to you so that we could work towards a resolution that was satisfactory based on the circumstances of your case. We regret that the experience did not meet your expectations, but we appreciate you taking the time to raise your concerns with us and allowing our team the opportunity to assist.

Warmest regards,
The DHS Team 💫

Rated 4 out of 5 stars

Lukas kept me informed about my…

Lukas kept me informed about my delivery, and it arrived on the time he said it would.
The bed it self is excellent. I bought it for my grandaughter and she is really please with it and said it is really comfortable

29 July 2026
Unprompted review
DHS | Dream Home Store logo

Reply from DHS | Dream Home Store

Thank you so much for your wonderful feedback. We’re delighted to hear that Lukas kept you informed throughout the delivery and that your bed arrived exactly when expected.

It’s especially heartwarming to know that your granddaughter is so pleased with her new bed and finds it really comfortable. We truly appreciate you taking the time to share your experience, and we’ll be sure to pass your kind comments on to Lukas.

Thank you for choosing us. We hope your granddaughter enjoys her new bed for many years to come!

Warmest regards,
The DHS Team 💫

Rated 5 out of 5 stars

The delivery service I got from Dream…

The delivery service I got from Dream Homes was excellent. Lukas, the delivery driver, kept me fully informed all day including the exact time of delivery so I didn't have to stay in all day. Then brought my very heavy table up and put it inside my flat which he didn't have to but was a great help to me as a pensioner was a great lad.

27 July 2026
Unprompted review
DHS | Dream Home Store logo

Reply from DHS | Dream Home Store

Thank you so much for your wonderful feedback. We’re delighted to hear that you had an excellent delivery experience with Lukas. It’s great to know that he kept you fully informed throughout the day, provided an accurate delivery time, and went the extra mile by bringing your heavy table into your flat.

Your kind words mean a great deal to us, and we’ll be sure to pass your compliments on to Lukas. Thank you for choosing Dream Home Store, and we hope you enjoy your new table. We look forward to serving you again in the future!

Warmest regards,
The DHS Team 💫

Rated 5 out of 5 stars

Very prompt

Prompt delivery delivery man very polite and helpful lovely bed

29 July 2026
Unprompted review
DHS | Dream Home Store logo

Reply from DHS | Dream Home Store

Thank you for your lovely feedback. We’re pleased to hear that you received prompt delivery and that our delivery driver was polite and helpful throughout the process.

We really appreciate your kind words and your support. Thank you for choosing us, and we hope you enjoy your new item!

Warmest regards,
The DHS Team 💫

Rated 5 out of 5 stars

Really friendly delivery driver

Really friendly delivery driver, bought all the boxes in and ensured they were left in a safe place. Very polite and friendly. Thank you Lukas

1 July 2026
Unprompted review
DHS | Dream Home Store logo

Reply from DHS | Dream Home Store

Thank you so much for your kind feedback. We’re delighted to hear that Lukas provided such friendly and professional service, delivered your items safely, and made sure everything was left in a suitable place.

We truly appreciate you taking the time to share your experience, and we will make sure your lovely comments are passed on to Lukas. Thank you for choosing us, and we hope you enjoy your new furniture!

Warmest regards,
The DHS Team 💫

Rated 5 out of 5 stars

Great delivery service by Lukas

Great delivery service by Lukas, left items where needed and kept me informed of delivery times. Furniture was all spot on, everything easy to assemble and all parts included. Would definitely recommend and use this supplier again.

29 July 2026
Unprompted review
DHS | Dream Home Store logo

Reply from DHS | Dream Home Store

Thank you so much for your wonderful feedback. We’re delighted to hear that Lukas provided great delivery service, kept you updated throughout the process, and delivered your items exactly where needed.

It’s fantastic to know that you’re happy with the furniture quality, found the assembly easy, and received all the required parts. Your recommendation means a lot to us, and we truly appreciate your support.

We look forward to serving you again in the future!

Warmest regards,
The DHS Team 💫

Rated 5 out of 5 stars

Shiva the driver really did a good job

Shiva the driver really did a good job, took my item exactly where I want it. Many Thanks

1 August 2026
Unprompted review
DHS | Dream Home Store logo

Reply from DHS | Dream Home Store

Thank you so much for your lovely feedback. We’re delighted to hear that Shiva provided excellent service and delivered your item exactly where you wanted it. We truly appreciate your kind words and will make sure your feedback is shared with Shiva.

Thank you for choosing us, and we hope you enjoy your new item!

Warmest regards,
The DHS Team 💫

Rated 5 out of 5 stars

Brilliant customer service from shiva

Bed is lovely & so well priced, easy to put together.
Shiva was amazing. Kept me updated on delivery, on time & very nice & polite.
Will use again in future

31 July 2026
Unprompted review
DHS | Dream Home Store logo

Reply from DHS | Dream Home Store

Thank you so much for your wonderful feedback. We’re delighted to hear that you’re happy with your new bed and found it great value for money and easy to assemble.

We’re also pleased to know that Shiva provided an excellent delivery experience by keeping you updated, arriving on time, and being polite and helpful. We’ll make sure your kind words are shared with him.

Thank you for choosing us, and we look forward to serving you again in the future.

Warmest regards,
The DHS Team 💫

Rated 5 out of 5 stars

The delivery driver Arturs B excellent

The delivery driver Arturs B excellent, pleasant helpful could not ask for a better service from him 10 out of 10. The delivery company failed to give the 3 hours delivery slot as the said the day before delivery was due. So 0 out of 10 for them

29 July 2026
Unprompted review
DHS | Dream Home Store logo

Reply from DHS | Dream Home Store

Thank you for taking the time to share your feedback. We’re delighted to hear that Arturs B provided an excellent, pleasant, and helpful delivery service. We will make sure your kind words are passed on to him.

We apologise for the inconvenience caused by the delivery slot communication and appreciate your patience and understanding. We truly value your feedback and will continue working to improve our service.

Thank you for choosing us, and we hope you enjoy your purchase.

Warmest regards,
The DHS Team 💫

Rated 5 out of 5 stars

Great Service from Shiva

Great Service from Shiva. Called 10 mins before to give us a heads up

31 July 2026
Unprompted review
DHS | Dream Home Store logo

Reply from DHS | Dream Home Store

Thank you so much for your lovely feedback. We’re delighted to hear that Shiva provided great service and kept you informed before delivery. We’ll make sure your kind words are shared with him.

We truly appreciate your support and hope you enjoy your purchase.

Warmest regards,
The DHS Team 💫

Rated 5 out of 5 stars

Great bed (helped sort issues with delivery quickly)

Product is great. Service also great. Let down by the courier DX who only delivered one of the two boxes for our bed, but this was sorted quickly once I complained.

28 July 2026
Unprompted review
DHS | Dream Home Store logo

Reply from DHS | Dream Home Store

Thank you for sharing your feedback! 😊 We’re pleased to hear that you’re happy with the product and our service. We sincerely apologise for the inconvenience caused by the courier delivery issue, but we’re glad that it was resolved quickly for you.

We truly appreciate your patience and understanding, and we hope you enjoy your new bed! Thank you for choosing us. 😊

Warmest regards,
The DHS Team 💫

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