Dragonfli Reviews 

240
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the effectiveness of the products, noting how well they control various pests and help plants thrive naturally without harsh chemicals. Many appreciate the quality of these environmentally friendly solutions, finding them efficient. Reviewers consistently highlight the quick and straightforward delivery. Additionally, customer service is often described as excellent, helpful, and responsive in resolving issues. However, some customers noted concerns regarding order processing and delivery, experiencing delays or a lack of communication about shipments. A few others felt certain products did not perform as expected, with traps failing to catch target pests or containing very few live organisms upon arrival.

What people talk about most

Product

People report positive experiences with product, with many reviewers highlighting the effectiveness of... See more

Quality

Consumers find quality to be positive, with many reviewers praising the effectiveness of the products, such... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Order

Reviewers highlight ambiguous aspects of order, with many customers praising the easy ordering process, clear... See more

Customer service

Customers consistently report positive experiences with customer service, often describing it as excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company quick service. I had a 2 spotted spider mite problem (introduced by a bunch of growing herbs from a market garden). I tried most recommended solutions with no real results (Soap, Neem oi... See more

Rated 5 out of 5 stars

Have been using the box hedge moth trap on 4 large topiary box hedges in our garden. Very pleased so far, new growth showing no sign of the caterpillars, about to put second pheromone sachet in to tra... See more

Rated 5 out of 5 stars

Banish plum moth Noticed plum moths had invaded the plum tree with many uneatable fruits. Bought a Pheromone trap and immediately noticed many small plum moths caught with the result that there was a... See more

Rated 5 out of 5 stars

Amblyseius cucumeris saches are very good and helping me to keep thrips under control. Right now I can’t see any. I’ve also noticed that there are hardly any fungus gnats flying around too. I would... See more


Company details

  1. Garden
  2. Pest Control Service

Written by the company

Dragonfli offer the widest range of biological pest control solutions in the UK. Recommended by the RHS and with over 20 years of experience tackling garden pests we offer affordable biological controls suitable for any home garden or greenhouse. Compatible with natural and organic gardening we provide information and guidance on all of our biological controls for easy application and success.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

240 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(240)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fuchsia gall mite…

The response of Dragonfli is always fast and helpful. I used the Amblyseius Andersoni Predatory Mite Sachets on my garden fuchsias, after removing the early signs of attack by the fuchsia gall mite, and they're looking fresh, strong and healthy. I've just ordered replacements, as recommended, and hope to keep the plants free from this pest this year.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

nematodes - great service

Initially ordered nematodes which went out of stock. Swift refund then a follow up contact when they came back in stock. They did initially work very well. However, after a few weeks slugs returned. I contacted Dragonfli and within minutes offered to send out replacement. Brilliant service, very responsive and good selection of pest control, delivered swiftly and any errors corrected straightaway.

27 May 2025
Unprompted review
Rated 5 out of 5 stars

Whitefly Killer Cards Subscription

Whitefly Killer Cards Subscription - Encarsia Formosa.
They work!
I used a 4 week subscription in my greenhouse and it has got the whitefly under control - what a relief! It is just so annoying that the cost of the postage makes it such an expensive procedure 😠. Not Dragonfli’s fault though!
Having now seen a vine weevil in the greenhouse, I am now trying a single course of vine weevil nematodes. Hopefully just as much a 5* experience 🤞

30 May 2025
Unprompted review
Rated 5 out of 5 stars

A solution to every pest we have encountered

Excellent products which make looking after plants and getting rid of pesky pests perfectly possible. There is a solution to every pest we have encountered in our plant houses and they work. So you can keep your garden and your house green with a clear conscience!

30 May 2025
Unprompted review
Rated 4 out of 5 stars

So far so good.

So far so good but it’s early days and time will tell but I haven’t come across many moths since deploying these wasps a couple of months ago. Certainly down on this time last year.

11 June 2025
Unprompted review
Rated 4 out of 5 stars

Good service

Good service, easy to use. Impossible to know if the observed reduction in moth numbers caught is down to the wasps, but it stops me having to use insecticide.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Can't fault them

I purchased a pheromone trap, and nematodes to try to get ahead of our "friends" the box tree moth. The nematodes treatment does seem to have halted the caterpillars invasion for now, and i am impressed with this.
I have had little success with the pheromone trap, but the company have been brilliant, even sending a replacement lure. Can't fault them, and i will be back again....already a repeat customer

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Happy Hostas

First time using Dragonfli to order nemaslug, it was initially out of stock but I was kept up to date re when new stock had arrived and it was with me the next day once it was. Excellent customer service and a happy gardener now my Hostas are slug free! Would be happy to visit again when I need to top up.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

A company you can trust

A company you can trust. Love these guys, kind, responsive and care about the outcome of your order, I ordered lacewing larvae for my aphids and so far so good, its an aphid graveyard.

22 May 2025
Unprompted review
Rated 1 out of 5 stars

God awful company

God awful company, pay £30 for a tub of husks and fras, not one lacewing out of 500. A week of waiting and my plants have already suffered, thanks dragonfli a great birthday present. You literally just sent me a tub of sh**. Answer your phone please.

6 June 2025
Unprompted review
Rated 1 out of 5 stars

Disappointed

Disappointed, slow dispatch, on arrival 9 out of 10 dead.
1 pretty pricey ladybird.

29 May 2025
Unprompted review
Dragonfli logo

Reply from Dragonfli

Hi there,

We're very sorry to hear of your negative experience so far and we're eager to rectify this situation for you.

We could not locate an order number, or query in our inbox, under 'First Construction'. Please could you email our customer service team at sales@dragonfli.co.uk with your order number and they'll be able to swiftly resolve your concerns.

We also don't supply any of our Ladybirds in units of 10, so are a bit puzzled as to the nature of your feedback.

We look forward to hearing from you and apologise again for the disappointment caused thus far.

Kind regards,

Dragonfli Ltd

Rated 5 out of 5 stars

Quick delivery

Ordered nematodes to treat leather jackets and lawn grub repair boost. Really impressed how quickly they have arrived. Ordered on a Thursday afternoon, standard delivery and arrived Saturday morning by 0930! Now time to get rid of these pesky leatherjackets!

26 April 2025
Unprompted review
Rated 5 out of 5 stars

Great company, effective nematodes

I've used the fungus gnat nematodes many times, and they are crazy effective with minimal work involved. I usually see a visible reduction in about 4-5 days. I use the yellow stickers alongside. The only reason I keep buying is that I have a habit of buying plants and every now and then a new one comes with fungus gnats.

They have quick dispatch and I've never had any issues with deliveries. Happy to recommend then to others!

6 March 2025
Unprompted review
Rated 5 out of 5 stars

Fungus Fly Killer Nematodes from…

Fungus Fly Killer Nematodes from Dragonfli are always the best. I buy those twice a year, treat all my plants at home. No chemicals, no stink, just nature handling business. 10/10, would deploy again!

11 March 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. Super fast delivery and great customer service. Products did the job a described. Would 100% recommend

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Purchased the cucumeris to address a thrip infestation on multiple house plants. Since applying and waiting a few days, I have not seen any adult thrips or new larvae. Very impressed and will be purchasing again if they return in the future.

11 March 2025
Unprompted review

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