Dragonfli Reviews 

238
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness in tackling pest infestations naturally, with many noting significant improvements in their plants and gardens. The quality of the items, such as lacewing larvae and predatory mites, is frequently highlighted, with people reporting that they work exactly as specified. Reviewers also appreciate the efficient delivery service and the excellent customer support, which promptly resolves any issues. However, some customers experienced issues with their orders, including delayed dispatch or products not arriving as expected. A few other people also felt that certain products, like chafer beetle lures or moth traps, were not effective for their specific pest problems, sometimes catching unintended insects.

What people talk about most

Product

People report positive experiences with product, with many reviewers highlighting the effectiveness of... See more

Quality

Consumers find quality to be positive, with many reviewers praising the effectiveness of the products, such... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Order

Reviewers highlight ambiguous aspects of order, with many customers praising the easy ordering process, clear... See more

Customer service

Customers consistently report positive experiences with customer service, often describing it as excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So impressed with the lacewing larvae. I had the worst aphid infestation I've ever experienced in my polytunnel to the extent I thought I'd lose half my crops- nothing had worked. Being organic... See more

Rated 5 out of 5 stars

Have been using the box hedge moth trap on 4 large topiary box hedges in our garden. Very pleased so far, new growth showing no sign of the caterpillars, about to put second pheromone sachet in to tra... See more

Rated 5 out of 5 stars

I had a negative experience as far as the chafer beetle lures. However the firm have rectified this , and are sending me further lures as a gesture of good will . The nematodes which affect the chafer... See more

Rated 5 out of 5 stars

Great company quick service. I had a 2 spotted spider mite problem (introduced by a bunch of growing herbs from a market garden). I tried most recommended solutions with no real results (Soap, Neem oi... See more


Company details

  1. Garden
  2. Pest Control Service

Written by the company

Dragonfli offer the widest range of biological pest control solutions in the UK. Recommended by the RHS and with over 20 years of experience tackling garden pests we offer affordable biological controls suitable for any home garden or greenhouse. Compatible with natural and organic gardening we provide information and guidance on all of our biological controls for easy application and success.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

238 reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.6

All reviews

(238)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good problem solving

Had some issues with initial poor communication around timings for my order, but the company reached out and fixed them. My only issue is the inability to talk to someone about issues. Everything is done via email.

25 June 2025
Unprompted review
Rated 5 out of 5 stars

A great product

I've been using the moth egg killer sachets for moths for a couple of months. It's not a quick fix and you may need more than one treatment, but I am now noticing far fewer moths on my sticky traps. This works better than anything else I've tried.

23 June 2025
Unprompted review
Rated 4 out of 5 stars

Moth Killing Wasps

Prompt delivery and so far the wasps seem to be doing their job. But I have a bad infestation so will be buying another sachet to hopefully complete the job.

21 June 2025
Unprompted review
Rated 5 out of 5 stars

I have used the nematodes for the last…

I have used the nematodes for the last couple of years after infestation of the little furry thing due to me not noticing. On each occasion they have been stopped from absolute carnage quickly . I’ve just sprayed the box again before a break so hopefully no suprises on my return . A product that actually works .

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Ordered some predators for spider mite, sadly they had mostly all died in transit due to extreme temperatures and were not effective, dragonfli upon hearing the tale of woe sent another batch as soon as they had them. The predators worked extremely efficiently and I would say definitely more effective than spraying my peach tree, they remain slider mite free and now very happy. It’s a no-brainer, if u have spider mite infestation in the glasshouse this is the one!

22 May 2025
Unprompted review
Rated 5 out of 5 stars

SUCCESS AT LAST!

Three months in and I think, finally, I'm winning. Before Dragonfli, I'd tried a professional pest company (extremely expensive and ineffective), moth bombs, sprays, moth traps - some with a little more success than others but nothing seemed to radically reduce the recurrence of the ever-hungry carpet moths. Having read about Dragonfli's nematodes in the press I gave them a go and the moths are very nearly gone. I'd say that you have to be prepared to invest for three or four months, but when I think of what I have spent over the past three years, this is well worth it because IT WORKS!

15 May 2025
Unprompted review
Rated 1 out of 5 stars

Very poor customer service re problems

Ordered nematodes, gel and sprayer. Got everything except the most important thing, the nematodes. When i tried too contact them i found out they didn't take calls except too place orders and i would have too raise the issue of a shortage by email. I did this and received an automated response telling me i may have too wait up too five days for a response. One star for poor picking and packing and follow on customer service.

17 June 2025
Unprompted review
Dragonfli logo

Reply from Dragonfli

Hi Peter,

We're really sorry for the evident packing error on our behalf here. After liaising with you over email we are glad to have resolved this issue for you; having ensured that you will receive the missing nematodes tomorrow.

We are also sorry for the difficulties you had in originally getting in touch with us. We do indeed have an automated email reply set up to provide confirmation to customers that their respective query has been lodged. We do also warn that moderate delays in response rates can be anticipated, particularly in Spring and Summer when we are at our busiest, but we are a hardworking team and do generally get back to everyone within at a least a couple of days.

Our phone lines are indeed temporarily reserved for orders only so we can focus on getting back to all customer queries via email. We find this to be more efficient as customers are able to send pictures and provide more detailed explanations as to their respective pest problem over email. This in turn enables us to provide the swiftest and most appropriate advice.

We hope that having received your missing nematodes tomorrow you'll be able to forgive us this packing mishap and we hope to be of service to you again in future.

Kind regards,

Dragonfli Ltd

Rated 5 out of 5 stars

Dragonfli Roots Boost

I have been using Dragonfli’s Roots Boost for a number of years now in my last two gardens and don’t plant anything without using it.

I am very pleased with the product and Dragonfli have always been very helpful and prompt.

15 June 2025
Unprompted review
Rated 5 out of 5 stars

I’m so delighted with my sachets of…

I’m so delighted with my sachets of amblyseius andersoni! I bought them a few weeks ago, followed the simple instructions and I haven’t seen any gall midge damage on my fuschias. Last year I thought I’d never get rid of the problem. I will definitely be buying more products from this company.

14 June 2025
Unprompted review
Rated 5 out of 5 stars

Noticeably fewer clothes moths

Noticeably fewer moths
It's a little early to tell quite how effective this treatment is being, as I've only been using it for 3 weeks. Everything arrived very promptly and the pheromone traps were easy to set up. To date, they have caught two moths each. I've placed the wasp sachets in the two rooms most affected, and whilst initially I was still finding and killing about 4 moths a day in the top room, this has gone down to about 2 and there are definitely fewer elsewhere. Once the 4 weeks are up, I'll replenish the traps at 6 weeks and see if I need to reorder the wasps.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Moth eggs

We have used the micro wasp packs to eradicate our moth problem. Since using them I have seen only 2 moths- it’s working!!

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Distribution boxes

Used the boxes with combination with thrip killers and it worked a treat. My plants are once again pest free and it couldn't have been easier. Thank you Dragonfli!

26 May 2025
Unprompted review
Rated 5 out of 5 stars

Fuchsia gall mite…

The response of Dragonfli is always fast and helpful. I used the Amblyseius Andersoni Predatory Mite Sachets on my garden fuchsias, after removing the early signs of attack by the fuchsia gall mite, and they're looking fresh, strong and healthy. I've just ordered replacements, as recommended, and hope to keep the plants free from this pest this year.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

nematodes - great service

Initially ordered nematodes which went out of stock. Swift refund then a follow up contact when they came back in stock. They did initially work very well. However, after a few weeks slugs returned. I contacted Dragonfli and within minutes offered to send out replacement. Brilliant service, very responsive and good selection of pest control, delivered swiftly and any errors corrected straightaway.

27 May 2025
Unprompted review

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