DPG Reviews 748

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers had a great experience with this company. Many customers praise the staff for their helpfulness, professionalism, and clear communication, making the enrollment process smooth and stress-free. People appreciate the quick responses and the supportive approach from various team members, who are described as understanding and patient. The learning experience is often highlighted as flexible and confidence-building, with informative online sessions and constructive assignment feedback. However, some customers also noted significant issues with communication, particularly regarding tutor engagement and response times for assignments and queries. There are mentions of long delays in marking, unhelpful feedback, and a lack of proactive support, leading to frustration and a stressful experience for some.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting many individuals for their... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers expressing appreciation for... See more

Response time

People report ambiguous experiences with response times, with many expressing frustration over long waits and... See more

User experience

Clients share ambiguous opinions on user experience, with some reviewers having a positive experience,... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers expressing immense satisfaction and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I did it! Absolutely buzzing to have finally completed my CIPD Level 3 Foundation Certificate! Not only is this my first job in HR but this is my first official qualification and it honestly feels... See more

Company replied

Rated 4 out of 5 stars

Recently passed my CIPD Level 5 People Management, with DPG. Having been out of formal education for a long time, this is a big achievement for me. The programme was difficult times and an unusually... See more

Company replied

Rated 4 out of 5 stars

This is a review on the sign up experience which has been excellent. The course seems to offer flexibility for completing and I am looking forward to starting. Roddy was very helpful.

Company replied

Rated 4 out of 5 stars

My experience working with Roderick has been excellent from start to finish. He was extremely professional, courteous, and approachable throughout the entire registration process. Everything was handl... See more

Company replied


Company details

  1. Educational Institution
  2. Distance Learning Center
  3. Learning Center

About DPG

Written by the company

DPG have been a leading CIPD provider for 30 years, helping over 25,000 professionals at organisations including the NHS and the UK Government to develop their HR and L&D skills. Our CIPD programmes are a simple and cost-effective way to upgrade your career and the capabilities of your team.

We offer a range of qualifications to help enhance your career:


Contact info

4.0

Great

TrustScore 4 out of 5

748 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Enrolling and Onboarding Experience

I have just finished enrolling, with my sincerest thanks to Claire, who made the process entirely seamless and so quick and easy to complete. She responded to all my questions with a great deal of knowledge and friendliness and really helped bring the learning experience to life!
Thanks Claire and I am now looking forward to commencing my studies!

22 January 2024
Unprompted review
DPG logo

Reply from DPG

Hi

Thank you for leaving this review.

I’m glad to hear your enrolment with Claire was nice and easy. Hopefully your learning journey will be just as straightforward.

Best of luck with your studies and remember to get in touch with us at Student Services if you need any help finding your way around!

Kind regards

Claire Shryane
Student Services

Rated 5 out of 5 stars

Claire made my enrolment super easy

Claire made my enrolment super easy. After my initial enquiry on the web she sent me all the details including forms just on the off chance i wanted to enrol. Once id sent her the forms i was enrolled onto the course within an hour and received all my login details. Such an easy process and very friendly representative.

22 January 2024
Unprompted review
DPG logo

Reply from DPG

Hi Vicki

Thank you for taking time to leave a review.

We aim to make the enrolment process as simple as possible and I am glad to hear this has been your experience.

Claire will pleased to hear of your positive comments and we will be sure to pass them on.

If you need any further support during your course please reach out to student services.

Kind regards

Claire Shryane
Student Services

Rated 5 out of 5 stars

Roderick was very helpful..

Roderick was extremely helpful at every step of my enrollment process. I have approached DPG many times in the past but was not able to make my decision to enroll however Roderick was able to answer all my questions and ease the enrollment process.

27 September 2023
Unprompted review
DPG logo

Reply from DPG

Hi

Many thanks for your kind comments!

Providing the best possible service during the enrolment process is paramount to us and are pleased that Roderick exceeded expectations for you. We will be sure to pass on your kind comments.

If you have any further questions please don't hesitate to contact our Student Services team.

We wish you all the best with your studies!

Kind regards
Claire Shryane
Student Services

Rated 5 out of 5 stars

Excellent service and thank you Claire…

Excellent service and thank you Claire Smeaton who was able to provide impeccable customer service in my enrolment.

11 January 2024
Unprompted review
DPG logo

Reply from DPG

Hi Yasmin,

Thank you for leaving a 5* review for Claire today.

I'm pleased to hear that you are happy with the service you received during your enrolment.

All the best with your course and we look forward to supporting you throughout.

Kind Regards

Sarah
DPG Learn

Rated 5 out of 5 stars

Very quick and easy enrolment

Very quick and easy enrolment. Roddy my programme advisor was on hand for any questions and was very inefficient in his communication. I am working around family life and work and he was helpful in offering practical tips in how to manageably complete the course around this. Really looking forward to getting stuck in.

10 January 2024
Unprompted review
DPG logo

Reply from DPG

Hi Eilidh

Thank you for taking the time to review your experience of DPG Learn so far.

Roddy will be delighted to hear that he was able to provide the help and information you needed to get started on your course.

Just contact us at Student Services for any assistance you may need navigating your course or you can contact your tutor with course work queries via the tutor contact forum on your Student Community.

Kind regards
Claire
Student Services

Rated 5 out of 5 stars

I have just done my enrollment and I…

I have just done my enrollment and I will start my course soon, I am rating the experience with Avnita, she has been nice and available from beginning and made my enrollment super easy. Hope the course will be good x

10 January 2024
Unprompted review
DPG logo

Reply from DPG

Hi Myriam,

Thank you for taking the time to leave a review for us today, in particular with regards the the service you received from Avnita throughout your enrolment.

Good luck with your course and we look forward to supporting you further throughout.

Kind Regards

Sarah
DPG Learn

Rated 5 out of 5 stars

the enrollment was very help and super…

the enrollment was very help and super easy by Claire.

really im looking forward to continue my studies with DPG

9 January 2024
Unprompted review
DPG logo

Reply from DPG

Hi Eman

Many thanks for your kind review.

We're happy to hear you had a positive experience and Claire was able to answer all your questions.

If you need any help or guidance our student services team will be happy to help.

Kind regards,

Lucy
DPG Learn

Rated 5 out of 5 stars

DPG course enrollment was quick and easy.

DPG course enrollment was quick and very easy. The payment method is safe and trustworthy. Claira was very supportive and always there for any assistanc.

8 January 2024
Unprompted review
DPG logo

Reply from DPG

Good Morning Eranga

Welcome to DPG Learn and thank you for your kind comments!

It’s good to hear our sales advisor was able answer all your questions and get you enrolled with DPG Learn quickly and easily.

We look forward to supporting you throughout your learning journey. Please don’t hesitate to contact us at Student Services if you need any help!

Kind regards

Lucy
DPG Learn

Rated 5 out of 5 stars

Great enrolment experience

Great enrolment experience, seamless and excellent customer service

4 January 2024
Unprompted review
DPG logo

Reply from DPG

Hi Hottensiah

Thank you for your review.

It’s good to hear your Sales Adviser, was able to get you enrolled with DPG Learn quickly and easily.

Good luck with your L&D Course and please contact us at Student Services if you need any help!

Kind regards

Lucy
DPG Learn

Rated 5 out of 5 stars

Shockingly quick service and help

Shockingly quick service and help, cant complain

2 January 2024
Unprompted review
DPG logo

Reply from DPG

Good Morning Edina

Thankyou for taking the time to leave a review about your onboarding experience.

Remember Student Services are on hand to support with any questions you have whilst you on studying.

Kind regards

Lucy
DPG Learn

Rated 5 out of 5 stars

Easy onboarding process

Claire made the whole process easy and smooth, supported in which level i needed, to a easy onboarding process! Look forward to the next stage...

20 December 2023
Unprompted review
DPG logo

Reply from DPG

Hi Iqbal

I'm so pleased to hear that are happy with the service and information received from Claire during your enrolment.

We wish you all the best with your course and look forward to supporting you further throughout.

Kind Regards

Lucy
DPG Learn

Rated 5 out of 5 stars

Quick and easy sign up process but with…

Quick and easy sign up process but with key checks to ensure that you have considered all the necessary information before committing.

30 November 2023
Unprompted review
DPG logo

Reply from DPG

Hi Clare

I’m glad to hear your enrolment went smoothly. Hopefully this will set you up well on your learning journey with DPG Learn.

Best of luck with your course and don’t hesitate to contact us at Student Services if you need any help!

Kind regards
Claire Shryane
DPG Learn

Rated 5 out of 5 stars

Once I finally decided to pursue a CIPD…

Once I finally decided to pursue a CIPD qualification, I spoke with Claire who listened to what I have achieved in my career where I want to go, and through that she was able to recommend the appropriate course for me. Claire gave me a good understanding of the journey that many experience on the course, and the benefits of the qualification which is internationally recognised; the latter is certainly one of my main drivers. The fact that I can undergo the course as I continue my career is a huge plus, and I have been really happy with the service from DPG and Claire at the start of my journey.

30 November 2023
Unprompted review
DPG logo

Reply from DPG

Hi Simon

Thank you for your positive review.

We're committed to providing a smooth service from the point of enrolment, so we're happy to hear that you are looking forward to studying with us. We'll be sure to pass on your feedback to Claire.

Kind regards

Lucy
DPG Learn

Rated 5 out of 5 stars

Claire was very helpful when booking…

Claire was very helpful when booking myself onto the course. She even took a call from me on her lunch break.

Thanks again Claire!

29 November 2023
Unprompted review
DPG logo

Reply from DPG

Hi Ben

Thank you for leaving a review regarding your enrolment experience.

I'm pleased to hear that you are happy with the service and information provided by Claire. Good luck with your studies and we look forward to supporting you throughout.

Kind Regards

Lucy
DPG Learn

Rated 5 out of 5 stars

Claire was very helpful and dealt with…

Claire was very helpful and dealt with all my enquiries

17 November 2023
Unprompted review
DPG logo

Reply from DPG

Good morning Simon

Thank you for leaving a review regarding your DPG experience.

I'm pleased to hear that you are happy with the service and information provided by Claire. Good luck with your studies and we look forward to supporting you throughout.

Kind Regards

Lucy
DPG Learn

Rated 4 out of 5 stars

Mr Briggs helped me a lot and provided…

Mr Briggs helped me a lot and provided me many facilities for payment plan which suited me. He helped me a lot in answering questions promptly to be able to enroll for cipd level 7.i intend to complete my course and get my chartered membership as quick as possible.

15 November 2023
Unprompted review
DPG logo

Reply from DPG

Hi Anjalee,

Thank you for leaving a review for us today. It's great to hear that you are happy with the service provided during your enrolment.

If you need any support throughout, please don't hesitate to contact your student services team.

Good luck with your course.

Kind Regards
Sarah
DPG Learn

Rated 5 out of 5 stars

Avnita is amazing

Avnita is amazing. She explained the process to me in a detailed manner and made the enrolment for my course very seamless. I recommend 100%

14 November 2023
Unprompted review
DPG logo

Reply from DPG

Thank you for leaving a review for Avnita regarding the service she provided during your enrolment.

Good luck with your course and we look forward to supporting you further throughout.

Kind Regards
Sarah
DPG Learn

Rated 5 out of 5 stars

clear and consistent communication and…

clear and consistent communication and follow up. friendly and supportive.
staff are very helpful.

10 November 2023
Unprompted review
DPG logo

Reply from DPG

Hi Yasmine,

Thank you for taking the time to leave a review for us today. I'm pleased to hear that you are happy with the service that you have received so far.

Please don't hesitate to contact your student services team if you need any further support throughout your course.

Kind Regards
Sarah
DPG Learn

Rated 5 out of 5 stars

A great service!

I have just signed up to the CIPD level 5 in people management with DPG. Claire, has been extremely helpful and made the process of signing up very easy and was very happy to answer any questions I had. I am looking forward to beginning the course!

14 November 2023
Unprompted review
DPG logo

Reply from DPG

Hi Lucy,

Thank you for leaving a review for Claire regarding the service she provided during your enrolment.

It's great to hear you are looking forwards to starting your course and we look forward to supporting you further throughout.

Kind Regards
Sarah
DPG Learn

Rated 5 out of 5 stars

Claire was very helpful in getting me…

Claire was very helpful in getting me signed on. She was quick and informative in relaying the course information.

14 November 2023
Unprompted review
DPG logo

Reply from DPG

HI Kayleigh,

Thank you for taking the time to leave a review for us today.

I'm pleased to hear that you are happy with the service and information received from Claire during your enrolment.

Good luck with your course and we look forward to supporting you further throughout.

Kind Regards
Sarah
DPG Learn

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look