DPD Reviews 132,230

Always rubbish

Another guess when we will deliver disaster.

Bought an item from eBay on Friday and was scheduled for delivery the following Monday. This was perfect as I was away over the weekend. Instead they messaged me on Saturday morning that it was due to be delivered that day. I immediately requested a change in delivery date but the attempt was made anyway, failing because I wasn't home. The parcel then sat at their Southall depot all weekend.

When Monday came, the original scheduled delivery date, there was no movement. I tried to contact DPD but their phone system is essentially useless, the live chat just redirects to the tracking page, and WhatsApp got me nowhere useful.

It turned out the parcel was being held at the depot pending confirmation from the seller, something that was never communicated to me at any point. Delivery is now pushed to Wednesday, four days after it was originally due.

I followed DPD's own process to the letter. Their rescheduling system clearly doesn't work, and their customer communication is non-existent when things go wrong. Avoid if you have any choice in the matter.

Stay in all day they do not deliver but then say it was attempted. They are liars. Waste of a day.

They delivered my parcel to the wrong address. It's chaos. Driver name was Sahil.

I live on the firstfloor if a retirement home. Driver pushed the intercom i opened the front door with the intercom and waited by my front door. Git a message saying parcel had been delivered to Ekiret? The driver had left a £500 parcel in a public lobby with a door directly onto the street the parcel was visible from outside. This is not acceptable.

Very disappointed with the delivery service from DPD. The driver did not even attempt to deliver the package to my home. If there is no phone number or if nobody answers the phone immediately, they seem to send the parcel directly to a pickup point instead of actually trying to deliver it. This is not acceptable and defeats the purpose of home delivery.

I LEFT A REVIEW A FEW DAYS AGO ABOUT DPD AS THERE SERVICE WAS HORRENDOUS. THEY SENT ME A DIRECT MESSAGE SCAPEGOATING THE DRIVER AS THE REASON TO ME NOT RECEIVING MY PACKAGE. I FIND THAT SHAMEFUL BEHAVIOUR AS EVERYONE KNOW YOU OVER WORK YOUR DRIVERS. YOU LARGE COPORATIONS JUST THINK YOU CAN TREAT PEOPLE LIKE THEY ARE NOTHING AND GET AWAY WITH IT YOU FAIL IN YOUR DUTY OF CARE. AVOID THIS COMPANY LIKE COVID PPL.

This company simply cannot deliver on Saturday, it gives options Monday to Friday but no weekend choice for an alternative delivery date. All other options are greyed out also, no wonder you are poorly rated with your 2nd rate service you offer….

I would not use this company DPD, if it was the only courier service available. The quality of their drivers leave much to be desired. I am more than disappointed with them. I accept that not all their drivers are the same but the ones that dont make any effort to deliver, then take random photos to show it looks like they have are the ones that are giving the company a bad name.

I organised a collection with DPD and was in my flat awaiting collection at the alloted time. The buzzer was rung and by the time I answered it (probably about 40 seconds after it rang) there was no one there. As the time co-incided with when the postman comes I assumed someone had let in the postie. Two minutes later I got a message from DPD saying 'sorry we missed you'! Trying to get hold of them to lodge a complaint is virtually impossible. This is not the first time this has happened in our area - many people within my complex complain of this happening.
I would strongly recommend that people do not use DPD.

Just incredible: they had to leave a shipment to an agreed pick up point (a supermarket) in Les Houches, France on May 6th. They didn’t do that and instead the same day they send the shipment back to the sender without contacting me. Their customer service is useless. Avoid DPD at any cost!

Paid for home delivery. DPD gave a date and time but didnt show. They later sent an email telling me I would have to go to a collection point.

Parcel successfully collected.

No effort was made to delivery the parcel to my house even though I paid for home delivery, I had a message that it had been left at a drop off point.

Today we were waiting for an urgent delivery, told it would arrive by 16.00 at the latest. It's now 21.45 and we've just had a message saying it won't be delivered today. this is our second bad experience of these couriers within three weeks.

On Sunday DPD delivered a duplicated order. I arranged collection of 1 order, so now half the items.

I separated them, stacked the boxes and left a sign on top with the details.

DPD arranged collection and then refused to collect them saying they were now too heavy.

I hadn’t repacked them, they were inside, dry, not damaged or difficult to move. I moved and stacked them on my own just fine and if I had heard the door, I would have carried them to his van myself, and driven it to the depot if that was what was required!

I saw later on my camera that although he lifted the top box just fine (it weighs 1 kg according to the label) to read the sign, he put the box back down and left.

The sender described the driver as lazy and I agree. His name is Ryan.

Crap.
They say they attempt delivery and don’t even bother.

Between throwing my parcels over my garden gate and them looking like they’ve been transported in a cement mixer there’s not much good to say about DPD

Fast efficient service by excellent staff.

DPD delivered my package to a wrong address, the package was stolen, and the courier didn't even call me and apparently just gave my package to someone else. I lost tons of money and time, and the support is totally unhelpful. The support hotline doesn't speak English and drops the phone. I'm a foreigner, and I don't speak French, so what am I supposed to do?