Banner for Doulton Water Filters Ltd

Doulton Water Filters Ltd Reviews 1,157

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 854 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, particularly the water filters, for their excellent quality and the significantly improved taste of the water, often described as clean, crisp, and pure. Many appreciate the ease of setting up and maintaining the systems, and the overall user experience is frequently highlighted as positive. Reviewers also commend the fast and well-packaged delivery service, with many receiving their orders quickly and in good condition. However, some people mentioned issues with delivery, including filters being sent to the wrong address or packages not being received. A few customers also noted that the initial filtration process can be slow, and there were occasional complaints about the quality of certain components, such as taps or filter parts, feeling cheap or having manufacturing flaws.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the system for delivering... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the product's material and overall build,... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency. Many... See more

Order

Clients share positive opinions on order, frequently highlighting the quick and reliable dispatch and... See more

User experience

Customers consistently note positive experiences with user experience, finding products easy and efficient to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been drinking bottled water for as long as I can remember! Brought the British Berkefeld Stainless Steel Gravity System + Ultra Sterasyl Ceramic Filters, had it for just over a month now.... See more

Company replied

Rated 5 out of 5 stars

I bought a big berkey from America about 5 years ago but unfortunately they don't ship to the UK anymore, my home was destroyed in a fire nearly 3 weeks ago and I desperately wanted to replace it as I... See more

Rated 5 out of 5 stars

Initially bought from Amazon but the filter's box arrived in a flimsy Amazon brown paper bag and had cracked in half (!!!), so I got a refund. For the same price (plus free shipping) I instead ordere... See more

Rated 5 out of 5 stars

These filters were replacements for our previous ones that had been dutifully filtering tap water for 6 months. The stained old ones were ghastly compared with the pristine new ones.. just imagine if... See more


Company details

  1. Water Filter Supplier
  2. Appliance Store
  3. Drinking Water Fountain
  4. Water Purification Company

About Doulton Water Filters Ltd

Written by the company

About Doulton Water Filters Ltd

Since 1826, Doulton Water Filters have provided exceptional tasting drinking water to households around the globe. Based in Staffordshire and holding the Made in Britain badge, Doulton products are NSF certified with a range that includes under sink water filter systems, through to portable water filter bottles and accessories.

Doulton is also home to British Berkefeld - a collection of gravity fed water filter systems that require no plumbing or electricity with an effortlessly simple set up.

Water filter systems from both Doulton and British Berkefeld use the power of ceramic technology to help reduce up to 99.99% of common contaminants, alongside retaining essential minerals - making them the ideal choice for a range of lifestyles, ensuring peace of mind in every drop.

Thank you for being part of the Doulton family. We are here to help you get the best out of your water filter system.

Visit Doulton.com | Contact Support

© 2025 Doulton Water Filters. All rights reserved.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I really love my water filter

I really love my water filter. It was so much hassle having to buy bottled water all the time as I don't drive so every time I go shopping I have to pay for taxis and having the guilt of plastic waste, also the taste is so much better. I know it's a bit of an expense but it really has solved all of my water problems at home

16 June 2026
Rated 1 out of 5 stars

wrong address

You send the filters to the wrong address. I moved, changed my address, but the filters were send to my old house.

15 June 2026
Doulton Water Filters Ltd logo

Reply from Doulton Water Filters Ltd

We apologise that your address was not correct when ordering the filters. We will look into our system and ensure that this is updated. Can you please email filtersales@doulton.com with the correct address so that we can make sure it is all up to date. Thank you.

Rated 5 out of 5 stars

Convenient

I order my filters from you by subscription so get them on a regular basis. That's very convenient for me.

13 June 2026
Rated 3 out of 5 stars

I have called 3 times and was promised…

I have called 3 times and was promised to be called back but it never happened. I just wanted to add one more product to the same delivery.
I don’t understand service like that and wander what would happen if I had an issue with faulty product.

25 May 2026
Doulton Water Filters Ltd logo

Reply from Doulton Water Filters Ltd

Hi Rachel, we can only apologise for this experience, as it is not the level of service our customers can usually expect. We are a small UK-based team and strive to respond to all enquiries as soon as possible. We will review this case internally to understand the circumstances and ways that we can improve moving forward. Thank you for trusting us with your water and your patience.

Rated 5 out of 5 stars

I bought a big berkey from America…

I bought a big berkey from America about 5 years ago but unfortunately they don't ship to the UK anymore, my home was destroyed in a fire nearly 3 weeks ago and I desperately wanted to replace it as I cannot stand tap or bottled water. My sister found a UK company so I was straight on it! Much cheaper to my great satisfaction.. the service was quick to deliver and well packaged.. im definitely giving this a big 5 out of 5 and will continue to use the company for more orders! Great stuff and a massive thankyou 🙏 quality 5☆, delivery service 5☆ ☆☆☆☆☆

13 June 2026
Rated 1 out of 5 stars

Horrible company

Horrible company. Impossible to reach someone in the US, you have to email them in England , waiting forever for a response. The US number where I bought filter in 2019 no longer responds, and impossible to find someone who knows the replacement filter model for the Regent II Commercial filtration. I would stay away, and buy a filtration system made in the US.

18 June 2026
Unprompted review
Doulton Water Filters Ltd logo

Reply from Doulton Water Filters Ltd

Hi Eleni. We have trusted distributors in the US that should ne able to assist you with this. Please email filtersales@doulton.com and our team can point you in the right direction of the best contact.

Rated 5 out of 5 stars

Good product

Delivered quickly, works perfectly in my Berkey container, and although first couple of run throughs were very slow, after that the water flowed nicely.

28 May 2026
Rated 5 out of 5 stars

Excellent product

Excellent product. A simple concept very well made.
I researched these filters quite extensively and the independent filter certification unique to Doulton is vital. If you get a cheaper knock off product your water may not be filtered at all and in tests some have actually been shown to add toxins to your water.
You would be wise to pay the extra 50 quid and get the real thing.

8 June 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look