I've been drinking bottled water for as long as I can remember! Brought the British Berkefeld Stainless Steel Gravity System + Ultra Sterasyl Ceramic Filters, had it for just over a month now.... See more
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Since 1826, Doulton Water Filters have provided exceptional tasting drinking water to households around the globe. Based in Staffordshire and holding the Made in Britain badge, Doulton products are NSF certified with a range that includes under sink water filter systems, through to portable water filter bottles and accessories.
Doulton is also home to British Berkefeld - a collection of gravity fed water filter systems that require no plumbing or electricity with an effortlessly simple set up.
Water filter systems from both Doulton and British Berkefeld use the power of ceramic technology to help reduce up to 99.99% of common contaminants, alongside retaining essential minerals - making them the ideal choice for a range of lifestyles, ensuring peace of mind in every drop.
Thank you for being part of the Doulton family. We are here to help you get the best out of your water filter system.
Visit Doulton.com | Contact Support
© 2025 Doulton Water Filters. All rights reserved.
Lymedale Cross, Lower Milehouse Lane, ST5 9BT, Newcastle-under-Lyme, United Kingdom
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I really love my water filter. It was so much hassle having to buy bottled water all the time as I don't drive so every time I go shopping I have to pay for taxis and having the guilt of plastic waste, also the taste is so much better. I know it's a bit of an expense but it really has solved all of my water problems at home
Easy and efficient
..
I received my filters very quickly after having them ordered
You send the filters to the wrong address. I moved, changed my address, but the filters were send to my old house.

Reply from Doulton Water Filters Ltd
This is our main underwater filter. Significant improvement in water quality
I order my filters from you by subscription so get them on a regular basis. That's very convenient for me.
Best filters ever and made in UK. I've been using it for the last 15 years and its really usefull.
Absolutely great product, my water smells & tastes amazing.
Doulton delivered very quickly & the filter was packaged superbly
Thank you
Love my filter just need to do filter replacement s that remove fluoride as well as other contaminants in the same filter
I have called 3 times and was promised to be called back but it never happened. I just wanted to add one more product to the same delivery.
I don’t understand service like that and wander what would happen if I had an issue with faulty product.

Reply from Doulton Water Filters Ltd
I bought a big berkey from America about 5 years ago but unfortunately they don't ship to the UK anymore, my home was destroyed in a fire nearly 3 weeks ago and I desperately wanted to replace it as I cannot stand tap or bottled water. My sister found a UK company so I was straight on it! Much cheaper to my great satisfaction.. the service was quick to deliver and well packaged.. im definitely giving this a big 5 out of 5 and will continue to use the company for more orders! Great stuff and a massive thankyou 🙏 quality 5☆, delivery service 5☆ ☆☆☆☆☆
Horrible company. Impossible to reach someone in the US, you have to email them in England , waiting forever for a response. The US number where I bought filter in 2019 no longer responds, and impossible to find someone who knows the replacement filter model for the Regent II Commercial filtration. I would stay away, and buy a filtration system made in the US.

Reply from Doulton Water Filters Ltd
Excellent product as always. Fantastic customer service who helped me when i had a problem with a part to my filter. Was resolved swiftly. 100% recommend.
Very quick delivery. Thank you ! Il was expecting my order a bit later but after 4 days I received it.
The quality of the product is very good.
Delivered quickly, works perfectly in my Berkey container, and although first couple of run throughs were very slow, after that the water flowed nicely.
Excellent product. A simple concept very well made.
I researched these filters quite extensively and the independent filter certification unique to Doulton is vital. If you get a cheaper knock off product your water may not be filtered at all and in tests some have actually been shown to add toxins to your water.
You would be wise to pay the extra 50 quid and get the real thing.
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