I like this proxy for the very minimal fees and quick purchase processing. Ordering lots of small items like books adds up on many proxies that charge 300-500 yen per item while Doorzo charges 50-300... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is my second time ordering from Japan through Doorzo, and I don’t regret it. The delivery went smoothly, thank you! I also really appreciate the feature that allows customers to request a price r... See more
Company replied
while it does take time for them to pack and ship out your package, it arrives very safely and is clearly handled with care. they organize it very nicely in the box and wrap the outside with plastic f... See more
Company replied
Easy to use, reliable and very generous with coupons! This is my 6th time using Doorzo, I managed to get some out of print figures like Ultra-Act Evil Tiga, MS Girl Unicorn Gundam [Awakened] and S.I.C... See more
Company replied
Company details
About Doorzo
Written by the company
Doorzo Top Japan Proxy Service
With over 10 years of extensive industry experience, Doorzo is a reliable partner for Japanese shopping enthusiasts worldwide. We are official partners with Japan's Top Stores, including Mercari, Rakuten, Rakuma, Yahoo! Auctions, Bookoff, and more.Based in the heart of Akihabara, Tokyo, Doorzo offers seamless international shopping services, connecting Japan's unique products to the world.
24/7 Automated Proxy Purchasing
Wide Selection: New and vintage toys, figures, game consoles, books, and more. No matter what you want from Japan, you can buy it here.
Convenient Shopping: Access via website and app anytime, anywhere, providing you with a more convenient shopping experience.
Secure Transactions
Safe Payment Options: Various credit cards, PayPal, Alipay, and more.
Unbeatable Prices: Competitive rates for all your favorite Japanese products.
Cost-Effective Shipping
Consolidation Service: Combine purchases from multiple websites before shipping them out internationally.
Free Storage: Up to 60 days + 30days paid storage.
Excess Packaging Removal: Minimize shipping weight and cost.
Professional Support
Multilingual Team: Fluent in English, Simplified Chinese, Traditional Chinese, and Japanese.
Real-Time Order Tracking: Keep track of your purchases easily.
Customer Reviews: See what others say about Doorzo.
Exclusive Benefits
Special Deals and Discounts: Enjoy promotions and savings.
Secure and Reliable: Your satisfaction is our priority.
Contact info
1-19-1 Akabane Kita, Kita-ku, Tokyo 115-0052, Japan., 10-10041, Tokyo, Japan
- 0368116180
- support@doorzo.com
- doorzo.com
4.6
Excellent
1K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very pleasant experience
Very pleasant experience, everything went smoothly and Quick . Defently recomend . No suprises Only good.
13 March 2026
Unprompted review
Reply from Doorzo
Thank you so much for buying with Doorzo! We are happy to hear your shipment went smooth and quick.
Highly Recommend!
Super fast shipment and Great customer service. They were very accommodating and understanding. Packaging was really nice, especially if you picked the option with the bubble wrap. Highly recommended
13 March 2026
Reply from Doorzo
Hearing this made our day! 😊 We are happy that your experience with Doorzo was great!
Reply from Doorzo
Thank you for sharing this and thank you for shopping with Doorzo!
Great and easy to use!
5 March 2026
Reply from Doorzo
We really appreciate your 5⭐ review. We are happy to hear that Doorzo is easy to use! We look forward to your next order!
Reply from Doorzo
Thanks so much for your feedback! We're happy you had a good experience with Doorzo!
Refund process is slow
11 March 2026
Reply from Doorzo
Dear customer,
We sincerely apologize for the unpleasant experience you encountered with your order. Please be assured that your refund was processed today, and our system will complete it within 24 hours.
Our customer service team has already responded to your inquiry, and we kindly ask for your patience while the process is finalized. We value every customer and take all feedback seriously, and we remain committed to providing assistance whenever needed.
If you have any further questions, please do not hesitate to reach out to our support team—we are always here to help.
Thank you for your understanding.
Delivery process was very transparent
Delivery process was very transparent
Packaging was good
Delivery was very fast
12 March 2026
Reply from Doorzo
Thank you so much for your feedback! We are glad that the delivery was fast and everything went well.
Reply from Doorzo
We really appreciate your 5-star rating! Thank you using Doorzo and for taking the time to share your feedback.
All my purchase are smooth and perfest
11 March 2026
Reply from Doorzo
Thank you for supporting Doorzo! Your 5⭐ rating means a lot to us. We are happy that your purchases went smooth!
Reply from Doorzo
Thank you so much for your feedback! We are glad that you are very satisfied with Doorzo.
Reply from Doorzo
Thank you for your feedback! We're happy to hear the delivery was fast and that you had a great experience with Doorzo.
the product I ordered works perfectly…
the product I ordered works perfectly even though it says its used but looks new to me also the package is very well packed and protected i will buy again soon
2 March 2026
Reply from Doorzo
Thank you for your kind words. We're happy to hear the item arrived well and protected. We appreciate your support towards Doorzo!
stan mirailiko (doorzo review)
i loveddd the merch i got ,, it can sometimes take a little while to arrive to the warehouse but its always worth the wait ( ＾ω＾ )
3 March 2026
Reply from Doorzo
We're thrilled to hear you love your merch! Occasionally, items may take a bit longer to arrive at Doorzo's warehouse depending on the seller, but we hope your future orders with us are faster and just as enjoyable. (˶˃ ᵕ ˂˶) .ᐟ.ᐟ
Why did I choose Doorzo?
Doorzo is a great place to buy all kinds of merchandise from my favorite anime. It's easy, safe, and very reliable. I'm so grateful for all their help. Thank you for everything!
9 March 2026
Reply from Doorzo
We are happy to hear you had a great experience with Doorzo! Thank you for trusting us. We’re always here to help and make your shopping safe and easy.
the best proxy
never failed, always packaged beautifully, costs a tad bit more but oh so worth it
9 March 2026
Reply from Doorzo
Thank you so much for your kind words. We're glad you find Doorzo's proxy service reliable. We always aim to deliver the best experience for our customers.
Very helpful proxy site
Very helpful proxy site. I’m really grateful this site exists. They package everything safely and never delay. I recommend
9 March 2026
Reply from Doorzo
We are glad to hear that you are happy with Doorzo's proxy service and thank you for recommending us!
Have had multiple orders and Doorzo…
Have had multiple orders and Doorzo never disapoints. Items are always well packed and protected. Never have had damaged items or missing deliveries. Great proxy service.
9 March 2026
Reply from Doorzo
Thank you for the 5 star review and for trusting Doorzo! We are happy to hear your repeated orders have been smooth.
Delivery is still not cheap.
9 March 2026
Reply from Doorzo
Thank you for your feedback! We understand that shipping can feel costly at times. On Doorzo, you may collect points by logging in daily or you may write a review for the items you have purchased. These points can be used to help reduce your delivery fees. We hope this makes your next order even more enjoyable!
The packaging was cool
9 March 2026
Reply from Doorzo
We really appreciate your feedback! Glad the packaging made a good impression. 😊
Great for collectors!
As someone who buys a lot of small collectibles, Doorzo has been one of the easiest proxy sites to use. The interface is beginner‑friendly, consolidation is smooth, and fees are reasonable. My only suggestion is to introduce a way to contact sellers directly. Right now, even small questions require a longer back‑and‑forth through Doorzo, which can slow things down. If that ever gets streamlined, it would be close to perfect.
29 January 2026
Reply from Doorzo
We're glad that everything has been smooth and easy. We’ll be sharing your suggestions with our team to see how we can make it Doorzo even better. Thank you for sharing your experience with us. 😊
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