Ordered doors which are clearly advertised as “3-5 day delivery”. Over a week later there is no response. I have called many times using the main phone line (supposedly Customer Services”), but simply... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Exceptionally pleased with service received from Door Station. Expert knowledge about the product lines made choosing the right product a breeze. Once order was placed, we were kept well informed of p... See more
Bought a bespoke oak door from Doorstation, online. Ordering process went very smoothly, all my queries were answered incredibly quickly by Dan and colleagues. After the predicted lead time (whi... See more
Very helpful service - Dan was able to provide some guidance on which doors would best fit some unusually sized frames and what work would be involved for the carpenter. They also accommodated a few... See more
Company details
About Door Station
Written by the company
Door Station is an online door supplier, offering internal and external doors at competitive prices. Door Station is able to supply door casings, architrave, skirting board and quality ironmongery – mostly with the option of being unfinished or pre-finished. We deliver anywhere in the UK and offer the best customer service in the industry.
Our team know the importance of stocking the best products and providing the best customer service. We have spent time sourcing quality products and are able to offer them to you at some of the best prices online. We believe your customer journey should be easy and stress free from start to finish. Our experience means we can help you find the right products to meet your needs.
Contact info
Unit 62, Zone 1 Deeside Ind. Park, Welsh Road, CH5 2LR, Chester, United Kingdom
- 01244893129
- customerservices@doorstation.co.uk
- doorstation.co.uk
4.2
Great
324 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good service and good price
23 November 2023
Very happy with our purchase
Customer service when placing order were great. The original door we wanted wasn't available so another option was suggested. We had to wait longer to have them painted. It was longer than we thought but the doors have arrived, extremely well packaged I must add. They seem to be lovely quality and fantastic to get the touch up pack for any repairs if needed. Would highly recommended this company.
8 November 2023
Looks fantastic
Very easy to order and lovely selection. My door looks fantastic. Very solid and great quality. I got it as a sliding door in my lounge but now I am wanting to do the rest of my home with matching doors. Delivery was great as the driver managed the delivery while I was home from work.
30 October 2023
Beautiful internal doors
Love these doors great quality and good price, I collected as local, staff lovely and helpful ,
4 November 2023
Good quality products
31 October 2023
Great Company
and Company, quick delivery, helpful and Knowledgeable staff, great products
31 October 2023
Order my items online and then paid…
Order my items online and then paid only to have a phone call say that one of my items was out of stock
24 October 2023
Reply from Door Station
Hi Shane,
We are really sorry about this! We do our best to show stock levels on the website prior to ordering by updating our suppliers stock feeds every morning. We also allow for products to be pre-ordered since many items tend to come back into stock reasonably quickly, which in turn gets you to the front of the queue for these popular items.
However we understand your disappointment on this occasion and we hope you can consider us again the future. We’d be delighted to help accommodate your requirements again next time.
Many thanks
Dan
Brilliant service
10 October 2023
The website was easy to use…….
The website was easy to use with a lot of choice. It recommended handles to go with the doors we chose and it was easy to get everything from one place.
Delivery was timely and the doors well packaged.
7 October 2023
Great communication
Great communication, the door that I ordered was unavailable and an alternative was suggested, and the price of the original door honoured which was fantastic. Very happy with the overall experience and the door is great! Highly recommend.
10 October 2023
Excellent service and prompt delivery
2 October 2023
Very quick and professional very happy
12 September 2023
Lovely made door thankyou
12 September 2023
Super fast delivery and excellent…
Super fast delivery and excellent products at great prices
10 September 2023
From the Buying Process to Delivery it…
From the Buying Process to Delivery it was vey easy.
10 September 2023
Excellent and professional service
The doors are very good quality. The whole process from ordering to delivery was brilliant. The delivery driver was very polite and professional. I would definitely recommend Door Station.
21 August 2023
Good service
Good service, knowledgeable customer service, reliable delivery service, competitive pricing.
10 August 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.