Doorsolutionsdirect Reviews 

610
TrustScore 4 out of 5

4.0

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Rated 2 out of 5 stars

ordered 9 door closers. Web site says free next day delivery but they didn't arrive. Telephoned but only given an opportunity to leave a voice mail no person to talk to. Email not answered. Then recei... See more

Rated 5 out of 5 stars

Within a day of ordering 3 locks they were despatched and a day later arrived. Locks are Yale and were excellent value which could not be beaten. Initial enquiry with the company regarding door widt... See more

Rated 4 out of 5 stars

I thought I had ordered exactly which lock I needed, it looked correct on the web page, but either I misread the details or they were not completely clear. In the end I ended up with a lock that was s... See more

Rated 4 out of 5 stars

Very happy with the kick plate and sill, packaged well. As they're made to order, I received the items within a week and I'll be fitting them later today 👍

Company details

  1. Security Equipment Store
  2. Do-it-Yourself Shop
  3. Door Shop
  4. Hardware Store
  5. Home Improvement Store

Written by the company

Door Solutions Direct are leading UK based distributor of all Architectural ironmongery needs. Based in the West Midlands with over 30 years experience. Experienced and qualified staff available offering the highest level of service at all times. The Door Solutions Direct range gives you a massive choice of products, including all the major brands, plus our own range of products. We also Manufacture Door Kick and Finger Plates on site which enables us to save customers time and money. We will cut our plates to suit any requested size. Our plates are available in Polished Brass, Polished Stainless Steel, Stainless Steel and Aluminium. Whatever your Architectural hardware needs, this website is sure to have the right product for you. The choice caters for all styles, materials and budgets.


Contact info

4.0

Great

TrustScore 4 out of 5

610 reviews

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4.0

All reviews

(610)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No communication - nothing dispatched

My order 6th Feb, has not been dispatched and no communication made by the company to explain why, apologise, or resolve the issue. After waiting some time I phoned and was told someone would find out the problem and get back to me - no-one called back and now I've called and emailed to chase this again. Not an experience to praise so far. Now 28th Feb and still waiting.

6 February 2024
Rated 5 out of 5 stars

Excellent all round

Everything about this order was excellent. Very easy to order, the kick plate is super high quality and much cheaper than any of the chain shops and even comes with screws. Time of order to arriving at my home was 3 days. I can highly recommend.

16 February 2024
Rated 4 out of 5 stars

Delivery schedule update

It will be helpful if you can keep your customers in loop when you have or not yet dispatched the items because we depend on that to also deliver to our clients as per your delivery schedule. I was a bit disappointed when my delivery come after 3 days when yet I was entitled to a next day delivery and this is after I called to make sure my order definitely will come next day

18 January 2024
Rated 1 out of 5 stars

Ordered goods on 18th Dec

Ordered goods on 18th Dec, today it's 4th of January still no delivery or invoice, sent email on 18th Dec requesting invoice and expected delivery date. Received reply on 3rd Jan.
promised delivery today, still not received.
Very poor customer service

18 December 2023
Rated 1 out of 5 stars

i rang the telephone number advertised…

i rang the telephone number advertised 4 or5 times but nobody bothered to answer or call back. In the end i did not buy any thing from you. I brought the goods i needed from Howdens instead even though it cost me three hundred pounds more. They welcomed my order.

21 December 2023
Rated 1 out of 5 stars

Very Slow Delivery

Slow Delivery - goods shown in stock, should have been delivered next working day - Delivered 3 days after I ordered, very poor service. I was told it "may take 2 days because it is Scotland" - plus it wasn't dispatched on the day of order so not quite as promised.

17 October 2023

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