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Review summary

Created with AI, based on recent reviews

Considering 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, highlighting the exceptional customer service. However, some people were dissatisfied with the customer service, mentioning slow responses, generic template answers, and a lack of attention to specific issues. A few other people also felt that the process was chaotic, leading to significant delays in obtaining essential documents like the EIN, and in some cases, incorrect information being registered.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised individual team members for their... See more

Service

Clients share positive opinions on service, with many praising the fast and efficient support, often... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the support team for being... See more

Response time

Consumers generally express satisfaction with the response times. Many reviewers highlight the quick and... See more

User experience

People report positive experiences with user experience, highlighting the platform's ease of use and clear,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've only had three interactions with Doola and all have been positive. LLC & EIN in less than 24 hr. The Gemini AI suggested I pick Doola over Bizee and ZenBusiness; "Best all-inclusive value for e-c... See more

Company replied

Rated 5 out of 5 stars

The whole doola team seems very knowledgeable and helpful with all aspects and tax complexity. Riley Annie Satin Akilesh Kumi Natalia To name a few - and as you can see - how many people i... See more

Company replied

Rated 5 out of 5 stars

We had a very informative and helpful discussion with Apeksha, one of Doola’s CAs. We had a lot of tax questions being business owners of a US company but based outside the US and she really helped u... See more

Company replied

Rated 5 out of 5 stars

Doola has been an excellent one-stop solution for setting up and managing my business. From company formation to sales tax registration, their team made the whole process simple and stress-free.... See more

Company replied


Company details

  1. Business to Business Service

Written by the company

One-Stop-Shop to launch, maintain, and grow your US LLC, C Corp, or DAO LLC from anywhere in the world.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 91% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very Expensive rest all ok

Very Expensive rest all ok, I look cheap options

8 May 2025
Unprompted review
doola.com logo

Reply from doola.com

Hi Miqu, thank you for your feedback. We understand that cost is an important consideration, and we’re always working to offer the best value through our support, tools, and compliance services. If there’s anything we can do to better meet your needs or if you’d like help exploring more cost-effective options within doola, we’re happy to assist.

Rated 5 out of 5 stars

Great experience dissolving one business and starting another with Doola

I used Doola to dissolve my first LLC and set up a new one, and I’m so glad I did. The whole process felt manageable—even when I had a lot of questions—and the team made sure I never felt alone or overwhelmed.

I worked mostly with Fatima and Betty, and they were both incredibly kind, patient, and responsive. They helped me through everything from the dissolution paperwork to correcting a tax filing issue, and walked me through the steps to get my new company, Rovo Rides, up and running. They kept me updated the whole way and made the admin side of entrepreneurship feel a lot less intimidating.

There were a few moments where I wasn’t totally sure what came next, but anytime I reached out, they responded quickly and clearly. I always felt heard and supported, and that means a lot when you're navigating this kind of transition.

I really appreciated how Doola helped me feel confident in my decisions—and that they were focused not just on doing the paperwork, but on helping me grow a strong foundation for what’s next.

If you're dissolving a company, starting a new one, or just figuring out where to begin, I definitely recommend working with Doola. They made a complex process feel smooth, supportive, and even exciting!


Stephanie Bernard
Founder, Rovo Rides

26 June 2025
Unprompted review
doola.com logo

Reply from doola.com

Thank you so much, Stephanie! We’re honored to have been part of both closing one chapter and starting a new one with Rovo Rides. Fatima and Betty will be thrilled to hear your kind words. We’re cheering you on and excited for what’s ahead!

Rated 5 out of 5 stars

Excellent service …

Excellent service if you want open a llc company in usa.
Fast service, helpful and very professional staff.
Totally recommended

26 June 2025
Unprompted review
doola.com logo

Reply from doola.com

Thanks so much, Alberto! We're glad you had a fast and smooth experience—appreciate the recommendation and excited to see your business thrive!

Rated 5 out of 5 stars

I had the most helpful Customer Care &…

I had the most helpful Customer Care & Account Manager Annie Kapoor, She took the time to find out and explain all details about my account and helping me make an important decision for my business.

13 June 2025
Unprompted review
doola.com logo

Reply from doola.com

Thank you, Samantha! We're so glad Annie was able to support you with care and clarity—she’ll be thrilled to know her help made a real difference!

Rated 1 out of 5 stars

after 8 months NO EIN NUMBER

almost 3 months of waiting after the creation of the LLC and still no EIN number, a llc without an ein number is perfectly useless. The website shows 4 to 6 weeks, but every week support tells me to wait another week. Now I've been waiting 12 weeks and still no news. Completely useless.

Edit: 24th July, still no EIN, this company is a joke ! I paid them in March....

Edit: 22th august, still no EIN, they sent new docs to the IRS....

Edit: 15th October, still no EIN, they offered 300$ in credits, but i still dont have EIN in 7 months.....

Edit : 11th November, still no EIN, this company is a joke

22 June 2025
Unprompted review
doola.com logo

Reply from doola.com

Hi Achille, thank you for your feedback. We sincerely apologize for the delay you've experienced. We understand how crucial the EIN is for getting your business fully operational, and we’re sorry this process has taken longer than expected.

Please know that our team has been actively following up with the IRS on your behalf, and your case remains a priority. Delays like this are frustrating, and we truly regret the impact it has had on your experience.

We’ve reached out to you directly and will continue to keep you updated as soon as we receive any news. We appreciate your patience and are committed to resolving this for you as soon as possible.

Rated 5 out of 5 stars

Helpful support

Both the James, the person that guided me when I was signing-up and Gunjot that handled my questions after that were really helpful.

6 June 2025
Unprompted review
doola.com logo

Reply from doola.com

Thanks for the kind words, Danielo! We're so glad James and Gunjot could support you at every step. We’re here whenever you need us!

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Parshwa at Doola overdelivered…

⭐️⭐️⭐️⭐️⭐️ Parshwa at Doola overdelivered beyond belief!

Before signing up with Doola, I’ll be honest — I had my reservations. I had read quite a few bad reviews about delays, especially around getting the EIN and company setup. Some people said it took months, with little communication in between. I almost didn’t go through with it.

But then I got connected with Parshwa, and everything changed.

From the very first message, he was proactive, kind, and deeply reassuring. I explained my situation in detail — how I was on a tight deadline, how delays would cost me real opportunities, and how I was nervous because of what I’d read online. He didn’t brush it off. Instead, he gave me realistic clarity and set expectations clearly, while also promising to stay in communication with me every step of the way.

And wow… he actually did.

I’m used to being ghosted or getting robotic replies from service teams. Parshwa? He replied within an hour consistently. He kept me updated at every stage — even when there was nothing new to report, he would check in just to reassure me the process was on track. That alone built so much trust.

But the real magic?

I got my U.S. company formed and EIN issued within A WEEK.

Let me repeat that: Doola promises 8–10 weeks. I got mine in 7 days.

That’s not just good service — that’s exceptional, overdelivered, white-glove support that blew away every hesitation I had.

If you're on the fence like I was, ask for Parshwa. He’s the reason I’m now a Doola fan for life.

Thank you Parshwa — you didn’t just help me start a company, you helped restore my faith in online service businesses. 🙏

1 June 2025
doola.com logo

Reply from doola.com

Hi Pragya,

Thank you so much for the kind words! We're thrilled to hear that Parshwa delivered such an exceptional experience and helped turn your hesitation into confidence.

We’ll be sure to pass this along to him — feedback like this reminds us why we do what we do. We're excited to continue supporting you on your journey!

Rated 5 out of 5 stars

Great Experience with Doola for Company Formation

Doola made my company formation process incredibly smooth. Their website is very user-friendly, and the submission process is fast and easy. I found their pricing structure economical, and some add-ons like virtual address and EIN help were really useful. It’s a great platform, especially for international founders. Highly recommend Doola for anyone starting a business.

12 June 2025
Unprompted review
doola.com logo

Reply from doola.com

Hi Sarbjit,

Thank you for the thoughtful review! We're so glad to hear the process felt smooth, affordable, and founder-friendly — especially from an international perspective. Excited to be part of your journey, and we're here anytime you need us!

Rated 5 out of 5 stars

Betty was prompt and professional when…

Betty was prompt and professional when communicating. So far my experience with Doola has been smooth and I could not have asked for anything more.

12 June 2025
Unprompted review
doola.com logo

Reply from doola.com

Hi Monique,

Thanks for the kind words! We’re so glad to hear Betty made your experience smooth and seamless. We’ll be sure to pass along the love — and we’re here if you ever need anything more!

Rated 5 out of 5 stars

Phenomenal customer service

Phenomenal customer service, truly one of a kind!

13 June 2025
Unprompted review
doola.com logo

Reply from doola.com

You just made our day, Rafael! Thank you for the kind words — we're honored to be part of your journey and always here to keep the service top-notch.

Rated 5 out of 5 stars

Annie and Fatima was very helpful and…

Annie and Fatima was very helpful and quick response. Thanks doola for all support.

11 June 2025
Unprompted review
doola.com logo

Reply from doola.com

Big thanks for the shoutout, Oduman! We’re thrilled Annie and Fatima could support you so quickly — we’ll be sure to pass it along. We're always here for you!

Rated 2 out of 5 stars

Overpriced filing/amendments

The margin they make on filing/amendments is crazy for the minimal (potentially 100% automated) admin involved.

11 June 2025
Unprompted review
doola.com logo

Reply from doola.com

Thanks for your feedback, Ethan. We understand your concern about pricing and want to clarify that our fees include more than just filing—it also covers personalized support, expert oversight, and follow-through to ensure everything is submitted correctly and on time. While some parts of the process may be automated, we combine that with hands-on guidance to reduce errors, delays, and back-and-forth with government agencies.

That said, we’re always working to improve our services and pricing transparency. If there’s anything specific you feel was unclear or could’ve been better, we’d love to hear more so we can make it right.

Rated 5 out of 5 stars

Working with Amit in the Tax Operations…

Working with Amit in the Tax Operations team at Doola was a great experience. We managed to solve everything in a couple of emails, his responses were fast and service was top draw. Highly recommended.

4 June 2025
Unprompted review
doola.com logo

Reply from doola.com

We love hearing this, Andy! Amit will be thrilled to know his swift support made such a difference. Thanks for the recommendation — we’re always here when you need us!

Rated 5 out of 5 stars

People are great.

All people are responsive, polite and knowledgeable, at an amazing level also. So all great, looking forward for my next company with doola.

8 June 2025
Unprompted review
doola.com logo

Reply from doola.com

Thank you so much, Anastasios! We’re excited to hear you’ve had such a great experience, and even more excited to support you on your next company. Let’s build something amazing together!

Rated 5 out of 5 stars

Doola experience

fast, efficient, and very personable.

6 June 2025
Unprompted review
doola.com logo

Reply from doola.com

Thanks for the awesome feedback, Julio! We’re glad your experience was fast, efficient, and personal — just how we aim to be. Always here when you need us!

Rated 5 out of 5 stars

I'm a startup owner and I enjoyed…

I'm a startup owner and I enjoyed working with doola, they are also young and evolving but are always available for their clients.

Software is easy to use, had some gaps here and there but they were all over it and very responsive to my requests.

31 May 2025
Unprompted review
doola.com logo

Reply from doola.com

Thanks for the thoughtful review, Thomas! As a growing startup ourselves, it means a lot to support fellow founders like you. We're glad the team was responsive and that you enjoyed working with us — here's to building and evolving together!

Rated 4 out of 5 stars

So far a good experience

So far a good experience, other than the initial few weeks where I was promised to get the tax return filed within the IRS deadline which didn't happen, but it is understandable as I joined close to the deadline.

3 June 2025
Unprompted review
doola.com logo

Reply from doola.com

Hi Adam,

Thank you for taking the time to share your experience—we’re glad to hear things have been going well overall!

We understand how important timely tax filings are, especially when joining close to the deadline. We'd love the opportunity to review your case and ensure everything is progressing smoothly from here. Please feel free to reach out to us at hello@doola.com with your details so we can take a closer look and offer any additional support you might need.

We’re here to help every step of the way.

Rated 5 out of 5 stars

Thank you

Thank you, doola, for your quick and professional assistance!

29 May 2025
Unprompted review
doola.com logo

Reply from doola.com

You're very welcome! We're glad we could assist quickly and professionally — we're always here when you need us!

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