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Donaghy Bros Reviews 

16,251
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,315 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive pricing and wide product availability, even during high demand. Many highlight the excellent service and a smooth ordering process. People are particularly impressed with the fast and efficient delivery and are generally very satisfied with the quality and performance of their purchases. However, some customers noted issues with delivery communication, unexpected delays, or items arriving damaged with inadequate packaging. A few people also experienced discrepancies with product availability or pricing after their order was placed.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the promptness and speed of... See more

Product

People report positive experiences with products, often highlighting good quality and competitive pricing.... See more

Price

Customers consistently express satisfaction with the pricing, often finding products at competitive rates or... See more

Service

Users describe positive interactions with service, with many expressing happiness and satisfaction with the... See more

Order

Consumers generally report positive experiences with the ordering process, highlighting ease of ordering,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The product (Hisense Kitchenfit American Fridge) was sold at the right price, with useful, accurate information pre-sale. It arrived early on a pallet, the delivery company failing to tell us it was c... See more

Rated 5 out of 5 stars

Was able to order two Dyson Cooling fans when everywhere was out of stock (indefinately due to heat). Delivery time was supposed to be 3 days, but ordered late Thursday and arrived mid day Sund... See more

Company replied

Rated 5 out of 5 stars

Ordered a Dyson AM07 cooling fan during the June heatwave. Had it in stock for one or two day delivery, at £10 cheaper than other places that couldn’t deliver for 6 weeks, it came slightly over th... See more

Company replied

Rated 5 out of 5 stars

I ordered a Dyson tower cool fan online when the June 2026 heatwave hit. Lots of other places were out of stock (Argos, John Lewis etc etc), but the Donaghty bros website was easy to navigate and a go... See more

Company replied



Company details

  1. Appliance Store
  2. Electronics Store
  3. Kitchen Supply Store
  4. TV store

About Donaghy Bros

Written by the company

Donaghy Brothers are a family-owned independent electrical retailer, with a history dating back over 60 years. We specialise in all aspects of your home appliance needs.

In Northern Ireland, we have two retail stores; one in Kilrea and the other in Limavady. We also have a significant online e-commerce presence

We supply over 30 brands and have over 20,000 products in stock from renowned manufacturers such as Bosch, Neff, Siemens, Samsung, Sony, Fisher Paykel, LG, Dyson, and many others, all at extremely competitive prices.

Our popular categories include laundry, dishwashers, refrigeration, cooking and TVs all in in various sizes and models.

Our prices are checked each day against our competitors to ensure we are offering the best value for our customers.

Donaghy Brothers offer free delivery across Ireland and the United Kingdom, as well as and next day delivery throughout Northern Ireland. Installation and removal services are also available, making us a one-stop shop for all your home appliance needs.

Customer satisfaction is our main priority and we want your entire shopping journey, from ordering to delivery, to be as seamless as possible. From the comfort of your own home, get help from our expert advisers to find the perfect products for you. Simply call our store on 02829540001 and our friendly and knowledgeable sales team will provide you with inspiration and assistance to help you select your perfect appliance with ease and enjoyment.

We encourage all our customers to leave an honest review on Trustpilot. This lets us know what we’re doing right and the areas we can improve, while helping future shoppers to make informed decisions.

Shop Cooking Shop Refrigeration Shop Floorcare Shop Laundry & Diswashers Shop Sound and Vision Shop Small Appliances Shop Home & Outdoor Shop Heating & Air Treatments Shop Special Offers

Donaghy Bros - Est 1964

Written by the company

Leading retailer of cutting-edge electronics & home appliances
Donaghy Brothers is Northern Ireland’s leading independent electrical retailer, offering unbeatable low prices on all household appliances. We have three stores in Northern Ireland - the original Donaghy Brothers in Kilrea, our store in Limavady and our new store in Coleraine. We now also supply the UK Mainland via our fast growing website donaghybros.co.uk, delivery is FREE (excludes islands & offshore adresses)

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

16K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(16,251)

2,032 reviews in the last 12 months

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Rated 5 out of 5 stars

Competitive price quick delivery and…

Competitive price quick delivery and great product

24 June 2026
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Reply from Donaghy Bros

We are so glad to hear we gave you the Donaghy Bros experience we are known for! We hope you enjoy your new appliance! 🙌🏼

Rated 5 out of 5 stars

Excellent customer service from Aoife

Excellent customer service from Aoife, who really went the extra mile to help me. Great price point, quick delivery and great service from the whole team. Returning customer and will continue to use Donaghey’s for large electrical appliances in the future.

29 June 2026
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Reply from Donaghy Bros

That’s brilliant to hear! Aoife is a real asset to the business so we aren’t surprised you had great experience with her 😊 we will be sure to pass it on. Enjoy using your new appliance!

Rated 5 out of 5 stars

Very fast delivery.

A good price, free delivery and very quick. Great product too. I would definitely buy from them again.

6 July 2026
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Reply from Donaghy Bros

We are so happy to hear that you had a great experience with us 😊 we really appreciate your review and hope you enjoy using your new appliance ☀️

Rated 5 out of 5 stars

Excellent quick service

Excellent quick service, no issues..10/10!

30 June 2026
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Reply from Donaghy Bros

We are absolutely delighted to hear that! 😊 speedy service is what we aim for - we hope you enjoy using your new appliance.

Rated 5 out of 5 stars

Easy ordering

Easy ordering, prompt delivery.
Good price, Good communication

4 July 2026
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Reply from Donaghy Bros

That's great to hear 😊 we hope to welcome you back as a customer again soon! 🙌🏼

Rated 5 out of 5 stars

Good price

Good price. Good communication and speedy delivery.

27 June 2026
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Reply from Donaghy Bros

Thank you for leaving us a review! ⭐ enjoy using your new appliance. We hope you’ll be back to Donaghy Bros again next time you need anything new 😊

Rated 5 out of 5 stars

Fantastic team

Fantastic team. Helped me sort an air conditioning unit out for my Mum and arranged speedy delivery. It made such a difference. Highly recommend

30 June 2026
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Reply from Donaghy Bros

We are so glad to hear we gave you the Donaghy Bros experience we are known for! We hope you enjoy your new appliance! 🙌🏼

Rated 3 out of 5 stars

Prompt answering and person I spoke to…

Prompt answering and person I spoke to very knowledgeable and talked me through how to go online and organise the extended warranty. They checked my understanding of everything and that I was totally clear . Usual great service and experience.

5 July 2026
Rated 5 out of 5 stars

I ordered a Miele hoover

I ordered a Miele hoover. The item was great but also a good price. Arrived as promised and with great communication.

4 July 2026
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Reply from Donaghy Bros

We are so happy to hear that you had a great experience with us 😊 we really appreciate your review and hope you enjoy using your new Miele!

Rated 5 out of 5 stars

Really happy with my product

Really happy with my product, ease of ordering, delivery, installation, all went smoothly. Thank you!

29 June 2026
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Reply from Donaghy Bros

We are so glad to hear we gave you the Donaghy Bros experience we are known for! We hope you enjoy your new appliance! 🙌🏼

Rated 5 out of 5 stars

Will shop again at Donaghy Bors. Just want to say thank you Donaghy Bros…

Just want to say thank you Donaghy Bros for the wonderful service. Reasonable price and accurate delivery. The only small issue should mention that the box the item was a bit tatty and was a gift. You made shopping for a difficult item so easy could believe my self that final got hold of it. Thank you

29 June 2026
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Reply from Donaghy Bros

Thank you so so much for this lovely review. I have noted about the condition of the box so that our team can just keep an eye out for any wear and tear on our product packaging 👀 your feedback is really appreciated!

Rated 5 out of 5 stars

Ronseal?

I ordered a pizza oven. It turned up a short time later.
Did exactly what it said on the tin.

4 July 2026
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Reply from Donaghy Bros

Enjoy your pizzas!! 🍕

Rated 5 out of 5 stars

I bought a fridge freezer of Rorie

I bought a fridge freezer of Rorie. He was very personable and really knowledgeable on the range of products. Was a pleasure to do business with, and helped us narrow down the search. Very worthwhile talking to in person.

25 July 2026
Unprompted review
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Reply from Donaghy Bros

That’s brilliant to hear! Rorie is a real asset to the business so we aren’t surprised you had great experience with him 😊 we will be sure to pass it on. Enjoy using your new fridge-freezer!

Rated 1 out of 5 stars

Worst experience ever

Worst experience ever. Ordered a kitchen appliance, money was taken, product was received. The packaging was awful, no cushioning support for the kitchen hob. There were smudge marks and damage to the ring burner bases. It took over a week for a response, even though over the phone you are told it’s a 1 day response time. The phone is never answered and when you leave a message, never receive a call back. I have not had an update since the appliance was returned 4 days ago. I was even debating on ordering an alternative but again I called this morning and no answer. I wouldn’t order from here again, there are many other suppliers out there with great customer service.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Retailer

I purchased a Dyson Hushjet Air Purifier from Donaghy Bros. They offered the lowest price I could find online. Delivery was free and also fast, with my order arriving within a few days. I would definitely return to Donaghy Bros for future purchases. Recommended.

2 July 2026
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Reply from Donaghy Bros

We are so glad to hear we gave you the Donaghy Bros experience we are known for! We hope you enjoy your new appliance! 🙌🏼

Rated 5 out of 5 stars

Amazing service

Amazing service

29 June 2026
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Reply from Donaghy Bros

Thank you for leaving us a review! ⭐ enjoy using your new appliance. We hope you’ll be back to Donaghy Bros again next time you need anything new 😊

Rated 5 out of 5 stars

Item as described

Item as described, fast delivery

29 June 2026
Donaghy Bros logo

Reply from Donaghy Bros

We are absolutely delighted to hear that! 😊 speedy service is what we aim for - we hope you enjoy using your new appliance.

Rated 5 out of 5 stars

Easy ordering

Easy ordering, quick delivery and at a price point others couldn’t match

3 July 2026
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Reply from Donaghy Bros

We're delighted to hear that! Enjoy using your new appliance 😊

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