Engineer appointment was quite quickly arranged and he arrived as promised. The fault was found and rectified efficiently and the machine now works as it should. Only downside is that the bottom pan... See more
Company replied
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The young man who helped us was great and much more informative thank you. Unfortunately we have still got the same problem where the dishwasher does not come on straight away!! My husband has to do s... See more
Company replied
Over the last two years, D&G have been out to help with faults and have either replaced or rebuilt our washing machine, fridge/freezer, microwave, oven and dishwasher!! All being around 10/11 years o... See more
Company replied
I recently sent my son’s Xbox One Series S to Console Doctor, through D&G. From start to finish the whole process was quick and straightforward. D&G sent a courier to collect and package the Xbox,... See more
Company replied
Company details
- Insurance Company
- Appliance Repair Service
- Boiler and Heating Service
- Machine Repair Service
- Refrigerator Repair Service
- Washer and Dryer Repair Service
About Domestic & General - UK
Written by the company
About Domestic & General UK
Written by the company
- A little bit about D&G
- We are proud to look after our customers and the appliances that keep their homes organised. We work hard to ensure that we deliver a great customer experience at every interaction, we continue to develop our digital products to enable customers to contact us in a way that works for them.
We are here to help
Response
We work hard to ensure that we deliver a great customer experience at every interaction.
We are here to help and aim to respond to your Trustpilot reviews within the hour.
Contact info
11 Worple Rd, Swan Court, Wimbledon, London, United Kingdom
- 0333 000 4966
- domesticandgeneral.com
4.2
Great
150K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery was good but my freezer was…
Delivery was good but my freezer was scratch on top. Not good experience.
28 July 2026
Reply from Domestic & General - UK
Hi Thohidur.
Thank you for taking the time to leave us a review.
We are pleased to hear that the delivery was good. We are very sorry to hear that the freezer arrived damaged and we sincerely apologise for any inconvenience that this has caused. So that we can assist further with this, we ask that you contact our product replacement department directly on:
Phone: 03330004970 Monday - Friday between 09:00-17:00
or
Live chat: https://www.domesticandgeneral.com/content/help-advice-section/faq/replacements
They would be happy to help.
We appreciate the feedback.
Thank you,
Ben
D&G Team
Brilliant
Quick reply, engineer quick response and replacement item next day.... brilliant
20 July 2026
Reply from Domestic & General - UK
Hi Debra,
Thank you for your review. We are pleased to hear that you received a quick response, that the engineer attended promptly and that your replacement item arrived the very next day. It is great to know you found the service brilliant. We appreciate your feedback.
Thank you,
Louise,
D&G Team.
Great service
Washing machine problem fixed quickly by friendly engineer.
Didn't have to wait too long for an appointment either.
20 July 2026
Reply from Domestic & General - UK
Hi Steve,
Thank you for taking the time to share your experience. We're pleased to see how happy you were with the engineer who attended and how quick you found the service.
Should you need us again, we'll be more than happy to help!
Thank you,
Lauren
D&G Team
Excellent service😊
Efficient service, friendly well trained and helpful staff, easy process, excellent service overall, well done and many thanks Domestic &General -uk 🙏🏼
29 July 2026
Reply from Domestic & General - UK
Hi Husham.
Thank you for taking the time to leave us a review.
It’s great to hear that you received such positive service. We are committed to providing the best experience possible for all our customers. If you need anything further, please don’t hesitate to contact us.
We appreciate the feedback.
Thank you,
Ben
D&G Team
Helpful to reduce payments
29 July 2026
Reply from Domestic & General - UK
Hi Sharon,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how happy you were with the service provided.
Thank you,
Lauren
D&G Team
Having had excellent service from Hi…
Having had excellent service from Hi Flow the engineer told me that the Worcester Bosh could not be repaired. A new BAXI boiler was fitted yesterday. Engineer was excellent. It took 7 hours to fit. Hard working,careful in the house
29 July 2026
Reply from Domestic & General - UK
Hi Agnes,
Thank you for your review. We are pleased to hear that you received excellent service and that the engineer who installed your new boiler was hardworking, careful in your home and completed the installation to a high standard. We appreciate your feedback.
Thank you,
Louise,
D&G Team.
It was wonderful service through out
It was wonderful service through out. After five years the Freeze and the Freezer went out of order. Replacement was made with plenty of good options. It is well replaced. I honestly would like to say that Donestic and General is a trusted and secured company for Insuring the house hold commodities.
29 July 2026
Reply from Domestic & General - UK
Hi Durga,
Thank you for sharing such a great review! We're really pleased to hear how happy you were with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Lauren
D&G Team
The delivery was well organised and…
The delivery was well organised and professional done
29 July 2026
Reply from Domestic & General - UK
Hi Larry.
Thank you for taking the time to leave us a review.
We are very happy that you have had a great experience with us throughout your replacement journey. We always aim to ensure that excellent service is provided at all times. If you need us again, please do contact us.
We appreciate the feedback.
Thank you,
Ben
D&G Team
Reply from Domestic & General - UK
Hi Mark,
Thank you for your review. We are pleased to hear that you found our team helpful and that you received great support without any problems. We appreciate your feedback.
Thank you,
Louise,
D&G Team.
The engineer's visit was so…
The engineer's visit was so professional, and replacement decission was quite overwhelming.
The replacement product - Hisence is great and fast
23 July 2026
Reply from Domestic & General - UK
Hello Clement,
Thanks for sharing a review and for rating us so highly, we really appreciate it!
We're really pleased to hear you found your engineers professional and you are pleased with your replacement
Thank you,
Nick
The D&G Team
Reply from Domestic & General - UK
Hello Carol,
Thanks for sharing a review and for rating us so highly, we really appreciate it!
Thank you,
Nick
The D&G Team
The price was good I always use your…
The price was good I always use your company 5 stars all the way every time.
30 July 2026
Reply from Domestic & General - UK
Hi there.
Thank you for taking the time to leave us a review.
It is brilliant to hear that you are happy with your policy and that you rate us so highly. If you need us again, we would be happy to help, please do contact us.
We appreciate the feedback.
Thank you,
Ben
D&G Team
Highly recommended
Fast, efficient and friendly service from start to finish. Thank you to all the team involved.
10 July 2026
Reply from Domestic & General - UK
Hi Debbie,
Thank you for your review. We are pleased to hear that you received fast, efficient and friendly service from start to finish. It is great to know that the team provided a positive experience throughout. We appreciate your feedback.
Thank you,
Louise,
D&G Team.
Reply from Domestic & General - UK
Hello Carey,
Thanks for sharing a review and for rating us so highly, we really appreciate it!
Thank you,
Nick
The D&G Team
Reply from Domestic & General - UK
Hi Mr Davis.
Thank you for taking the time to leave us a review.
It is brilliant to hear that you have received such great assistance when speaking to us, we always aim to provide great service at all times. If you need us again, please don't hesitate to get in touch.
We appreciate the feedback.
Thank you,
Ben
D&G Team
Reply from Domestic & General - UK
Hello Lana,
Thank you for sharing such a great review! We're really pleased to hear how happy you were with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Lauren
D&G Team
From start to finish the levwxcellwnt el of…
From start to finish the level of service was excellent i cant fault domestic and general everyone should take out insurance with you xx
27 July 2026
Reply from Domestic & General - UK
Hi Lorna,
Thank you for your review. We are pleased to hear that you received an excellent level of service from start to finish and that your experience with Domestic & General met your expectations. We appreciate your feedback.
Thank you,
Louise,
D&G Team.
Good service
Good service. No issues at all from the booking the repair, to the guy coming out to look at it and take it away to the ordering of a new TV. Quick and easy.
30 July 2026
Reply from Domestic & General - UK
Hello Sharron,
Thanks for sharing a review and for rating us so highly, we really appreciate it!
We're really pleased to read you found the whole process quick and eeasy
Thank you,
Nick
The D&G Team
He came on time was very polite land did…the job
He came on time was very polite and did a good job
3 July 2026
Reply from Domestic & General - UK
Hi Colin.
Thank you for taking the time to leave us a review.
We are very glad that you found the engineer to be very polite and that they arrived on time. If you need us again, please do contact us.
We appreciate the feedback.
Thank you,
Ben
D&G Team
Reply from Domestic & General - UK
Hello David,
Thanks for sharing a review and for rating us so highly, we really appreciate it!
Thank you,
Nick
The D&G Team
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