Engineer appointment was quite quickly arranged and he arrived as promised. The fault was found and rectified efficiently and the machine now works as it should. Only downside is that the bottom pan... See more
Company replied
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The young man who helped us was great and much more informative thank you. Unfortunately we have still got the same problem where the dishwasher does not come on straight away!! My husband has to do s... See more
Company replied
Over the last two years, D&G have been out to help with faults and have either replaced or rebuilt our washing machine, fridge/freezer, microwave, oven and dishwasher!! All being around 10/11 years o... See more
Company replied
I recently sent my son’s Xbox One Series S to Console Doctor, through D&G. From start to finish the whole process was quick and straightforward. D&G sent a courier to collect and package the Xbox,... See more
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Company details
- Insurance Company
- Appliance Repair Service
- Boiler and Heating Service
- Machine Repair Service
- Refrigerator Repair Service
- Washer and Dryer Repair Service
About Domestic & General - UK
Written by the company
About Domestic & General UK
Written by the company
- A little bit about D&G
- We are proud to look after our customers and the appliances that keep their homes organised. We work hard to ensure that we deliver a great customer experience at every interaction, we continue to develop our digital products to enable customers to contact us in a way that works for them.
We are here to help
Response
We work hard to ensure that we deliver a great customer experience at every interaction.
We are here to help and aim to respond to your Trustpilot reviews within the hour.
Contact info
11 Worple Rd, Swan Court, Wimbledon, London, United Kingdom
- 0333 000 4966
- domesticandgeneral.com
4.2
Great
149K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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I've been with Domestic & General for many years
I've been with Domestic & General for some time now, and their service has always been reliable and on time. Whenever I've needed assistance, they've responded promptly and handled everything professionally. It's reassuring to know I can depend on them. I highly recommend their excellent customer service.
29 July 2026
Reply from Domestic & General - UK
Hi there Oliver,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided from us has been and that you would recommend us!
Thank you,
Andrew
D&G Team
Great service and experience as always…
Great service and experience as always superb thank you to everyone
27 July 2026
Reply from Domestic & General - UK
Hi there,
Thanks for taking the time to rate us so highly, we really appreciate it!
Should you need us again, we'll be more than happy to help!
Thank you,
Tracy
D&G Team
Delays and no communication about a TV…
Delays and no communication about a TV being repaired.
I called to report a faulty on my TV on 11 July collection was booked for Monday, but changed to Wednesday 15 July. I followed up on 23 only to be told the repair was completed on 17, but no communication. D & G asked me to call their service provider to follow, I was surprised by their response as I didn’t have a contractual obligation to call the repair company, I raised a complaint. They promised to call me on Monday, no one called. My children did not have any entertainment, had to buy another TV. Up to today, 29 July, I don’t have my TV back I made a follow up again and was told that the complaint was closed but I was never contacted with update. I was paying for insurance from 2023. What a disappointment. I thought I was covered, but no.
23 July 2026
Unprompted review
Reply from Domestic & General - UK
Hi there Kudakwashe,
Thank you for taking the time to leave this review and share your experience.
We're very sorry to hear about the issues you've encountered in trying to get the TV repaired, this isn't the level of service that we would expect for our customers. We're keen to take a look into this to see how we can assist in getting this resolved.
Please be assured customer satisfaction is important to us and your comments will be passed on to the relevant department and will be taken on board.
If you need any further help, please do get in touch. You can call us on 0333 000 4966 or contact us via Facebook and Twitter:
· www.facebook.com/DandGGlobal/
· www.x.com/DandG_Global
Thank you,
Andrew
D&G Team
Freezer
I was on the phone with your staff a lot but they got me sorted in the end, very happy with my new fridge freeezer, the man that come to fix was very nice just a shame he couldn’t fix it.
30 June 2026
Reply from Domestic & General - UK
Hi there Janice,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear that you're happy with the service provided from us!
Thank you,
Andrew
D&G Team
Very helpful on the phone no pressure…
Very helpful on the phone no pressure knew I was a previous customer so I knew they are a good company to have goods insured with and the price was very reasonable
23 July 2026
Reply from Domestic & General - UK
Hi Jenny,
Thanks for taking the time to rate us 5 Stars!
We always strive to support our customers and provide the best outcomes for them.
Should you need us again, we'll be more than happy to help!
Thank you,
Tracy
D&G Team
Brilliant service fast and swift would…
Brilliant service fast and swift would recommend you
Amazing from start to finish
1 July 2026
Reply from Domestic & General - UK
Hi there Farida,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear that the service provided was so prompt and that you would recommend us!
Thank you,
Andrew
D&G Team
Fast response
From contacting the company being offered my replacement for my old machine, was easy, quick, and staff were very helpful. My new machine was delivered and installed in less than 10 minutes and the delivery men took my old appliance and all the packaging. Very happy with the service I received.
29 July 2026
Reply from Domestic & General - UK
Hi there Susan,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided has been and we hope you enjoy using the new appliance!
Thank you,
Andrew
D&G Team
The repair man came yesterday
The repair man came yesterday, today I did a load of washing and it's all covered in black stains
28 July 2026
Reply from Domestic & General - UK
Hi Elizabeth,
Thanks for this review.
It goes without saying that this is far from the level of service we expect to be providing our customers, so we do sincerely apologise about this.
Please do reach out to our social media team via direct message and they will be able to assist with this matter further.
Please contact us via X on:
http://www.X.com/DandG_UK
Or via our direct number on:
0333 000 9799
Lines open 8am to 8pm, 7 days a week
We want to assure you that we take your feedback seriously and will use it to improve our services.
Thank you,
Tracy
D&G Team
Great customer service
Great customer service! I've been with this company for the last four years, and they have never let me down.
When my fridge broke down, an engineer came out within two days. Unfortunately, it couldn't be repaired, so D&G arranged a replacement. They offered us a few replacement options, but the model we needed wasn't in stock. Instead, they promptly paid the cash value into my account, allowing us to buy the fridge we wanted from another retailer.
The whole process was smooth, hassle-free, and handled professionally. I highly recommend D&G. Thank you!
22 July 2026
Reply from Domestic & General - UK
Hi Usha,
Thanks for taking the time to rate us so highly, we really appreciate it!
We always strive to support our customers and provide the best outcomes for them. We are very glad you found our service was hassle-free and professional.
Should you need us again, we'll be more than happy to help!
Thank you,
Tracy
D&G Team
Reply from Domestic & General - UK
Hi Mandy,
Thanks for taking the time to rate us so highly!
We always strive to support our customers and provide the best outcomes for them.
Should you need us again, we'll be more than happy to help!
Thank you,
Tracy
D&G Team
My new double oven didn't fit .
My new double oven didn't fit.
I was given a choice of ovens and was asked to make sure the dimensions were correct for my unit. All the choices appeared to me were too big. I pointed this out to 2 of the D&G replacement team who ASSURED me they would all fit !
The company AO came to install it but guess what, it didn't fit !
I have now got a 'bare' unit, a new oven sitting in the living room and need to get someone in to fix the sorry situation.
28 July 2026
Reply from Domestic & General - UK
Hi there Peter,
Thank you for taking the time to leave this review and share your experience.
We're very sorry to hear that the new replacement appliance doesn't fit. Please do reach out to our replacement team directly so we can take a look into this and see how we can best assist in getting this resolved. You can reach out to them on 03330004970 (Monday to Friday 9-5) or via live chat (8-6) at https://www.domesticandgeneral.com/content/help-advice-section/faq/replacements
Please be assured customer satisfaction is important to us and your comments will be passed on to the relevant department and will be taken on board.
Thank you,
Andrew
D&G Team
I’ve been with Domestic and General for…
I’ve been with Domestic and General for many years I have always felt confident that if I have any breakdowns with any of my appliances I get in touch with them I receive a quick and reliable response and if it cannot be repaired they replace the appliances like for like which is great . I am a very happy D&G customer and would never change .
29 July 2026
Unprompted review
Reply from Domestic & General - UK
Hi Grace,
Thanks for taking the time to rate us so highly, we really appreciate it!
We always strive to support our customers and provide the best outcomes for them.
Thanks too for your many years of custom!
Should you need us again, we'll be more than happy to help!
Thank you,
Tracy
D&G Team
The man on the phone was incredibly…
The man on the phone was incredibly helpful and explained everything reallly well
24 July 2026
Reply from Domestic & General - UK
Hi there Caroline,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided from us has been!
Thank you,
Andrew
D&G Team
The company is doing fine but the staff…
The company is doing fine but the staff should understand that if the it is existing customer who is aware of your terms and conditon then they should not insist to read again and west customers time and the issue can be solved fast and your staff can atten more customer in that time.
27 July 2026
Reply from Domestic & General - UK
Hi Kishore,
Thanks for taking the time to leave a review.
We are sorry to read about the experience you've had with our communication on terms and conditions of the plan. We do understand that being asked to confirm understanding again of your cover can be frustrating.
These communications are in place per the requirements of our support to customers and agreed through the Financial Conduct Authority that this information is provided fully and with clarity to our customers.
We want to assure you that we take your feedback seriously and will use it to improve our services.
Thank you,
Tracy
D&G Team
They are very helpful every time i have…
They are very helpful every time i have contacted them , and my issues were resolved always.
29 July 2026
Reply from Domestic & General - UK
Hi there Nirmal,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear that we've been able to resolve the issues you're encountering with your appliances!
Thank you,
Andrew
D&G Team
TOO MUCH PAPERWORK Generally good but with 5 appliances…
Generally good but with 5 appliances covered, there is too much paperwork, documentation , why not a “MULTI-ITEM SCHEDULE “ ?
29 July 2026
Reply from Domestic & General - UK
Hi Ant,
Thank you for leaving us this positive review!
We do appreciate it and we are glad the cover provided is satisfactory.
The paperwork is provided in line with our terms and for all customers. This is also provided should you be unable to log into your online account and provides additional cover terms and conditions that may not be viewed online.
Each schedule is provided per appliance type, model and serial number details. These can not be combined into one document as they are each individual appliance plan requirements alongside their own T&C's.
Thank you,
Tracy
D&G Team
Exceptionally quick response following…
Exceptionally quick response following notification of a fault with vacuum cleaner. Friendly customer service and efficient overall. Very happy with D&G repairs
25 June 2026
Reply from Domestic & General - UK
Hi there Margy,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided from us has been!
Thank you,
Andrew
D&G Team
Reply from Domestic & General - UK
Hi Ian
Thank you for leaving us this great review!
We do appreciate it and we are glad the service provided was to your satisfaction.
Thank you,
Tracy
D&G Team
Reply from Domestic & General - UK
Hi there,
Thank you for leaving us this positive review!
We do appreciate it and we are glad to learn our service provided was very good.
Thank you,
Tracy
D&G Team
One call, one professional and friendly person, job done. Perfect.
When my fridge/freezer broke down I called D&G and an engineer was out within 48hrs. Very impressed with D&Gs swiftness, professionalism and politeness. Even though the appliance could not be fixed D&G arranged a replacement which again was delivered quickly. At first I was a little disappointed that I couldnt have the same brand but the one I settled for is perfect and infact more suited to my home.
What makes the whole experience excellent is D&G did exactly what they said they would do. i did not have to fill out any additional paperwork, all the people involved were friendly and efficient and i did not have hours to wait on the phone or press different numbers for different departments. One call, straight through to a person who clarified my details and resolved the issue. It was so refreshing. Thank you D&G
3 July 2026
Reply from Domestic & General - UK
Hi Shirley,
Thank you for your review. We are delighted to hear that your claim was handled quickly and smoothly from start to finish. It is great to know that the engineer visit, replacement process and customer service all met your expectations, and that you are pleased with your new fridge freezer.
Thank you,
Louise,
D&G Team.
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