I have gotten a confirmation now that they are sending the suitcase. It took about three weeks to get an answer. The application itself was swift and smooth. I wish it was easier to contact them after... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My RIMOWA luggage has been with me for more than a decade, so I was genuinely upset when it was damaged. I was therefore very impressed by the craftsmanship and care that Dolfi1920 put into the re... See more
Company replied
The whole process was fast and simple. Support was efficient via e-mail and the repair was done very well! Only downside was that my luggage tag got lost on transport. That is a bit annoying, but mos... See more
Company replied
Amazing customer service! Everyone was so kind and helpful. I am not exaggerating when I say this has been the best customer service I have received since moving to Germany. The staff were friendly an... See more
Company replied
Company details
Written by the company
Dolfi1920 ist das weltweit führende Unternehmen für die Regulierung von Gepäckschäden, die während einer Flugreise entstehen. Rund 100 Airlines auf der ganzen Welt vertrauen unserem Service. Zusätzlich gehören Garantiereparaturen, After Sales Management und Privatreparaturen zu unserem Portfolio.
Contact info
Langer Kornweg 34D, 65451, Kelsterbach, Germany
- +49 30 30806777
- info.germany@dolfi1920.de
- dolfi1920.de
4.1
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding customer service
28 August 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Spotless communication and support
The fastest reply I've ever got for a complaint. Not only did they review my report for a broken suitcase fast and accurately, but they also offered to replace the luggage within days. Spotless communication.
27 August 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
It was a smooth transaction 😊
25 August 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
⭐⭐⭐⭐⭐👍🏼👍🏼
⭐⭐⭐⭐⭐
I am absolutely delighted with the service I received from Dolfi! Unfortunately, my luggage was badly damaged, but Dolfi handled the entire process exceptionally well.
The whole experience was quick, professional, and incredibly customer-focused. Everything was handled smoothly and without any unnecessary complications, and I always felt that my case was in good hands.
I am especially happy with the outcome — I received a brand-new suitcase, and I couldn’t be happier! 🧳😊
A huge thank you to the entire Dolfi team for the excellent service and for making the whole process so easy and stress-free.
Absolutely 5 stars and highly recommended! ⭐⭐⭐⭐⭐
27 August 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Professional and fast assessment of the…
Professional and fast assessment of the situation, easy communication
11 August 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Rarely seen such good service.
26 August 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Exceeded expectations
I just wanted to complain about a lost locker, I received a new baggage. I'm pleasantly surprised.
26 August 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Exceptional Service from Start to Finish
I had an exceptional experience with Dolfi 1920 Baggage Services. After initially being told by Brussels airport that they could not assist with my damaged luggage, I contacted Austrian airlines who put me in contact with Dolfi 1920 Baggage Services and the difference was remarkable.
From the very first email, their communication was excellent. They kept me informed throughout the entire process, clearly explained what I needed to do, arranged collection of my luggage, assessed the damage, and kept me updated on the repair. The turnaround was exceptionally quick, and within two weeks my luggage was returned fully repaired.
Professional, efficient, responsive, and genuinely customer focused. I could not have asked for a better service and would highly recommend Dolfi 1920 Baggage Services.
11 August 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
No response from Dolfi Customer Services
I had two damaged baggage claims with Brussels Airlines who passed them to their agents Dolfi in April. They valued the claims at 161 Euro but despite emailing a number of times to find the status of these claims I get no response from Dolfi. My emails are ignored.
Ref: 01513958
Ref: 01513962
Thanks for the reply Dolfi. So the buck passed to Brussels Airlines whose policy seems to be ignore claims and they'll go away. Great!
BOTTOM LINE
Dolfi & Brussels Airlines acknowledged damage to my suitcases valued by Dolfi at 181 Euros.
Dolfi accused me of defamation but this was repudiated by Trust Pilot.
Brussels Airlines does not answer emails.
Bottom Line: I have 2 damaged suitcases, no compensation and absolutely no trust in Dolfi or Brussels Airlines.😒
13 April 2026
Unprompted review
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to report your experience with our service to us. Your feedback is very important to us.
As Dolfi1920 has not been authorised to carry out transfers for this airline, your cases have been forwarded to the airline for final processing in April.
From this point onwards we no longer have access to the case and are, therefore, unable to tell you how long it will take to process.
Please direct all of your questions at the airline directly.
We wish you safe travels for the future.
Thank you
Best regards
Team Dolfi 1920
Very efficient
25 August 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Fast answer and great service
Fast answer and great service, in less than a week, I received my new baggage at home, without complications or delays. Thank you very much Dolfi1920!
19 August 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Lost leg of an old suitcase
I have received a very fast reply upon submitting my claim.
13 August 2026
Reply from Dolfi1920
Dear Passenger,
Thank you for your feedback. Your suggestions are very important to us. We are proud to have contributed to your positive experience.
We wish you safe travels in the future.
Team Dolfi1920
Fast and quite easy process
Fast and quite easy process. Only pity that no choice for other option. But suitcase replaced 1:1. And I'm satisfied.
17 August 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Thank you for your prompt reply
Thank you for your prompt reply and proactive approach to resolving the claime. I acchieved results within 5 days. I truly appreciate your support.
18 August 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.