Christian was prompt every session. He explained everything he was doing and the reason why. He was firm, yet gentle with my very anxious dog. He answered all my questions and provided tips. After eve... See more
Company replied
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Review summary
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The process was very thorough and made it easy to understand. The videos helped to provide additional clarity. The only item that was more difficult was the public transportation video. It was not out... See more
Company replied
Dallas digressed due to me having to go to California for a family emergency. I was gone 6 weeks, so his progress had a setback. However, Brianna has met with us 2 times since my return January 9, 2... See more
Company replied
Quickly Responsive and Understanding A huge thank you to the Dog Academy team, especially Cary, who helped expedite the grading of the second submission of our exam. This allowed us to earn the ce... See more
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Company details
Written by the company
Online dog training that really works. 95% Cheaper than professional in-person training, same great results.
Contact info
1321 West Causeway Approach, 70471, Mandeville, United States
- (605) 620-1786
- support@dogacademy.org
- dogacademy.org
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Dog Academy Totally Exceeded my Expectations
I was so impressed with the Dog Academy. They immediately fulfilled my order, provided the course link and responded to my calls asking for additional support. The best part of this experience was the course content. It was comprehensive, easy-to-implement and tips that really work. I have attended many training classes over the years, and this course was the clearest, most effective and user-and-dog friendly. Every dog owner should take this course!
19 January 2026
Unprompted review
Reply from DogAcademy
Thank you so much for the kind words! We’re thrilled to hear you had such a great experience and found the course clear, effective, and easy to implement. It truly means a lot to us, and we’re so glad to support you and your dog along the way 🐾
This has been an amazing experience all…
This has been an amazing experience all the way around from ordering, the learning materials, instructions information, awesome professional and pleasant customer service. I’ve always been able to get a live person on the phone to answer all my questions. I highly recommend their services to everyone it’s been fast, efficient, and informative.
19 January 2026
Unprompted review
Reply from DogAcademy
Thank you so much, Tonya Jones, for your kind and thoughtful review! We’re thrilled to hear that you had such an amazing experience-from ordering and learning materials to our customer service. It truly means a lot to know our team was able to support you every step of the way. We appreciate your recommendation and are grateful for the opportunity to serve you!
Reply from DogAcademy
Hi Nikki,
Thank you so much for your feedback! We’re really glad you found the course easy to navigate and had a positive experience with our customer service. We appreciate you taking the time to share your thoughts.
trust enjoyed the journey and learned a lot as a pet owner. My experience was excellent
trust enjoyed the journey and learned a lot as a pet owner. My experience was excellent
15 January 2026
Unprompted review
Reply from DogAcademy
Thank you so much, Idalmis! 😊
We’re thrilled to hear that you enjoyed the journey and learned so much along the way. Knowing you had an excellent experience as a pet owner truly means a lot to us. Thank you for trusting the program and being part of it!
buyer beware
I’m sure they’re great for some but I wish I’d listened to the reviews online before buying.
We had only 1 trainer in our area who was not to our liking. They refused to refund us and said we should just do virtual training with them instead. I was trying for over a month to get a refund and they kept saying it was impossible. I finally made a complaint on BBB and my refund was resolved within 12hrs. They’re not a trustworthy company.
15 January 2026
Unprompted review
Reply from DogAcademy
Danielle — thank you for taking the time to share this feedback. We’re truly sorry for the frustration and experience you described, and we understand why this left you feeling disappointed.
While we never want a client to feel “stuck” or unheard, we take full accountability that your situation should have been handled more efficiently and with clearer communication from the start. Since your experience, the appropriate teams have been coached on how this could have been managed better to improve the overall client experience and prevent situations like this from happening again.
We are glad your refund was ultimately completed, but we recognize it should not have taken the amount of time and effort that it did to reach that resolution.
— The Dog Academy Team 🐶
Very good program
Very good program, well made, well explained, fun for the dog and the owner. I feel confidant after doing the training and my dog loves it. Thabks so much, i would recommand this program to every dog owner, service dog or not.
14 January 2026
Unprompted review
Reply from DogAcademy
Thank you so much, Valerie!
We’re really happy to hear that you found the program clear, fun, and confidence-building and even happier that your dog loves it too. Your recommendation truly means the world, and we’re so grateful you took the time to share your experience. Thanks again for trusting us with your training journey!
We filled out an online form for this…
We filled out an online form for this company and called and when we found out the cost, we asked for to receive a formal brochure, but Lauren said their was nothing that could be provided. When spending thousands of dollars, one would think this is available. We decided not to move forward based on this. We asked to be placed on do not call list, but still getting texts and calls.
9 January 2026
Unprompted review
Reply from DogAcademy
Thank you for sharing your experience with us. We’re truly sorry to hear how stressful this has been, and we understand how difficult this process can be. At this time, we’re unable to locate your account with the information provided, so we’ve requested additional details to better assist you. We look forward to connecting with you directly, clarifying everything, and correcting this experience as quickly as possible.
Please feel free to reach out to Dog Academy Customer Support at support@dogacademy.org
or 602-223-1971 so we can assist you right away.
— Dog Academy Customer Support Team 🐾
Very caring!
I spoke with Lauren Hawkins today and had the best experience! She honestly cared about the concerns I that I have with my dog and helped me find the best plan. I'm excited to get started! Thanks Lauren!
12 January 2026
Unprompted review
Reply from DogAcademy
Hello,
Thank you so much, Sandy! We truly appreciate your kind words. Lauren will be thrilled to hear this—she’s passionate about making sure every pet parent feels heard and supported. We’re excited to get started with you and your dog, and we’re always here if you need anything along the way!
So far so good
So far so good. I was a bit sceptic with this company for a few months, because of the random numbers calling me & for other reasons. I just completed the written test. Thank goodness I have been training my dog on most of these things for over a year 1/2. This program is great even if you don’t want to have a service dog! It explains how to train & how a well behaved dog should act! Plus you have help if needed. I highly recommend this program for anyone getting a new puppy. Get them started off with good manners from the beginning.
10 January 2026
Unprompted review
Reply from DogAcademy
Hi JackyBlu,
Thank you so much for taking the time to share your experience!
It’s wonderful to hear that you found the program helpful not just for service dog training, but also for building strong foundations and good manners in any dog. That’s exactly what we aim for. And of course, knowing support is there when needed makes all the difference. Thanks again for the recommendation, and great job giving your pup such a strong start!
My experience was amazing…
My experience was amazing professionally kind people
7 January 2026
Unprompted review
Reply from DogAcademy
Hello,
Thank you so much, James! We truly appreciate your kind words. We’re glad you had an amazing experience and that our team’s professionalism and kindness stood out. We look forward to serving you again!
Lauren was so helpful and reassuring
Lauren was so helpful and reassuring! I called to get some information on options, but the information and reassurance she provided inspired me to make a quick decision.
7 January 2026
Unprompted review
Reply from DogAcademy
Hello,
Thank you so much, Amy, for sharing your experience! We’re thrilled to hear that Lauren was able to provide helpful information and reassurance when you needed it. It’s wonderful to know she made the process feel clear and comfortable enough for you to move forward with confidence. We truly appreciate your trust in us!
This company is just amazing I had…
This company is just amazing I had purchased the full VIP package and boy ways it worth it me and King are finding them very useful.
5 October 2025
Unprompted review
Reply from DogAcademy
Hello,
Thank you so much for the amazing feedback! We’re thrilled to hear that you found the full VIP package worthwhile and that you and King are getting great value from it. Your support truly means a lot to us, and we’re excited to keep delivering results for you!
We changed our mind and they won’t…
We changed our mind and they won’t refund the money. We have not used any of the sessions
4 January 2026
Unprompted review
Reply from DogAcademy
Hi Laura,
Thank you for sharing your feedback. We’re sorry to hear that you decided not to move forward, but we do want to clarify that a full refund has been processed for your purchase. Please note that it may take 7–10 business days for the funds to reflect back in your account, depending on your financial institution.
We hope to have the opportunity to work together in the future. If you have any questions in the meantime, we’re always here to help.
Warm regards,
Dog Academy Team
After 3 excuses I still have no trainer…
After 3 excuses I still have no trainer at home but plenty people calling me to make excuses.
100x people to help online but jo good reliable trainers. Especially Anthony full of excuses apparently only works at his convenience not his schedule. I will be seeking full refund
28 December 2025
Unprompted review
Reply from DogAcademy
Hi Luis,
Thank you for taking the time to share your experience. We’re truly sorry for the frustration this has caused and understand why this situation has been disappointing.
Our team has reached out to you directly so that we can work together toward a resolution. Please let us know a convenient time to call you, or feel free to call us whenever it’s convenient so we can address your concerns and discuss next steps, including a resolution that feels fair to you.
We appreciate the opportunity to make this right.
Best regards,
Dog Academy Team
courtney was very helpful and made…
courtney was very helpful and made signing up easy
20 December 2025
Unprompted review
Reply from DogAcademy
Hi Louis, thank you for taking the time to share your experience! We’re glad Courtney was able to make the sign-up process easy and helpful for you. We appreciate you choosing Dog Academy!
— Dog Academy
Courtney was extremely patient and kind…
Courtney was extremely patient and kind and she made this experience with this organization an absolute joy
19 December 2025
Unprompted review
Reply from DogAcademy
Reply to Lundon
Hi Lundon, thank you so much for your kind words! We’re thrilled to hear that Courtney’s patience and kindness made your experience such a positive one. We’ll be sure to pass along your feedback—she’ll really appreciate it!
— Dog Academy
Excellant Customer Service
Lauren explained the entire process of training for my dogs: helped to identify which program would work best for my 5 year old and my 5 month old. Clear, concise, & professional phone conversationalist. Best of all she was fun to work with-a sort of person I would like to meet!
19 December 2025
Unprompted review
Reply from DogAcademy
Hi Diane, thank you for such a thoughtful and detailed review! We’re thrilled to hear that Lauren was able to clearly guide you through the process and help find the right programs for both of your dogs. We love that you enjoyed working with her—she’ll be so happy to hear this! Thanks again for choosing Dog Academy.
— Dog Academy
I am very happy to be associated with…
I am very happy to be associated with this site.
19 December 2025
Unprompted review
Reply from DogAcademy
Hi Moktar, thank you for sharing! We’re very happy to have you as part of the Dog Academy community and truly appreciate your trust in us.
— Dog Academy
Quick responses very helpful
I had a lot of questions through out the process and dog academy always answered pretty quickly and was able to assist with all my questions . They were amazing !
17 December 2025
Unprompted review
Reply from DogAcademy
Hi Valentina, thank you for the wonderful review! We’re so glad our team could answer all your questions quickly and support you throughout the process. It truly means a lot to hear that you had such a positive experience with us. 😊
— Dog Academy
Reply from DogAcademy
Hi Thuy, thank you so much for your kind words! We’re really happy to hear our team was helpful and provided a great experience. We appreciate you choosing Dog Academy. 🐾
— Dog Academy
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