Christian was prompt every session. He explained everything he was doing and the reason why. He was firm, yet gentle with my very anxious dog. He answered all my questions and provided tips. After eve... See more
Company replied
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Review summary
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The process was very thorough and made it easy to understand. The videos helped to provide additional clarity. The only item that was more difficult was the public transportation video. It was not out... See more
Company replied
Dallas digressed due to me having to go to California for a family emergency. I was gone 6 weeks, so his progress had a setback. However, Brianna has met with us 2 times since my return January 9, 2... See more
Company replied
Quickly Responsive and Understanding A huge thank you to the Dog Academy team, especially Cary, who helped expedite the grading of the second submission of our exam. This allowed us to earn the ce... See more
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Company details
Written by the company
Online dog training that really works. 95% Cheaper than professional in-person training, same great results.
Contact info
1321 West Causeway Approach, 70471, Mandeville, United States
- (605) 620-1786
- support@dogacademy.org
- dogacademy.org
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well I learn a lot of things how to…
Well I learn a lot of things how to treat my dog how to train for sit lay stay and come is fun and good for my dog
6 February 2026
Unprompted review
Reply from DogAcademy
Thank you for the fantastic review! 🌟🐕 We’re thrilled to have earned your trust and look forward to seeing all the amazing things you and your dog will accomplish 🐾💛
I was at first very confused on what I…
I was at first very confused on what I needed to complete but after calling in I was treated with respect and assistance 💯. My heart goes out to you guys keep up the good assistance.
11 February 2026
Unprompted review
Reply from DogAcademy
We truly appreciate your kind words and support! 🐕❤️ Helping dogs and their humans thrive together is our passion. Thanks for letting us be part of your journey 🐾🎉
They have been very helpful along the…
They have been very helpful along the way of taking this course. I would highly recommend them.
11 February 2026
Unprompted review
Reply from DogAcademy
Thank you so much for the kind words! We’re thrilled to hear that you and your pup had a great experience with our program 🐾🐶 Your trust means the world to us! 💛
Jason was very helpful and answered all…
Jason was very helpful and answered all of my questions. He kindly called me back because I was unsure of Klooney's vest size. I get to bring Klooney with my on flights and this will help ease my panic attacks. I am so grateful for this company and their work.
9 February 2026
Unprompted review
Reply from DogAcademy
Thank you for sharing such a thoughtful review. It’s wonderful to hear that Jason was able to answer all of your questions and provide the extra support you needed, including the follow-up call about Klooney’s vest size.
Knowing that Klooney can join you on flights and help ease panic attacks means so much. Providing caring service and products that truly make a difference is always the goal. Your gratitude is deeply appreciated, and we’re so glad to be part of your journey.
This company is wonderful
This company is wonderful. I was able to complete my training with ease. Customer service was always happy to answer my questions and when it came to grading my final exam Abbie W did a great job following up with me. Highly reccomend
10 February 2026
Unprompted review
Reply from DogAcademy
Wow, thank you for the glowing review! 🌟 Helping owners and their dogs grow together is exactly why we do what we do 🐶❤️ Give your pup some extra belly rubs from us! 🐾
Everything was great
Everything was great, but i still haven't received my certificate!
3 December 2025
Unprompted review
Reply from DogAcademy
We’re incredibly grateful for your feedback! 🐕🦺💬 It’s wonderful to hear that our course made a difference for you and your furry companion 🐾🎓 Please check your inbox on how to move forward with receiving that certificate!
Don’t trust them
The trainer was excellent!
But don’t trust them when they say “Unlimited in person sessions “ its NOT true. They will change the rules of the game .
9 February 2026
Unprompted review
Reply from DogAcademy
Mayra — thank you for your feedback, and we’re glad to hear you felt your trainer was excellent. Trainer quality is very important to us, and we appreciate you recognizing their effort and professionalism.
We also understand your concern regarding in-person sessions. Our programs are designed to provide long-term support, but they do follow a structured progression model. Over time, we have refined portions of our program structure to better balance trainer availability, client demand, and the ability to continue providing support to all clients in a sustainable way. As part of those refinements, some clients transition from primarily in-person sessions to a virtual support phase once a strong foundation has been established.
We recognize that changes or updates to structure can feel frustrating, especially if expectations were formed differently at the beginning, and we apologize for any confusion this may have caused. Our intention has always been to maintain continued access to guidance and resources rather than reduce support.
We appreciate you sharing your experience, as feedback like yours helps us improve how we communicate program expectations and updates moving forward.
— The Dog Academy Team
VALERIE G
VALERIE G. who took my order was extremely professional and knowledgeable and helpful.
8 February 2026
Unprompted review
Reply from DogAcademy
Your review put a big smile on our faces! 😄🐶 Thank you for trusting us to help guide your dog’s growth. We’re always here if you need anything in the future 🐾📬
I thought the trainer was knowledgeable…
I thought the trainer was knowledgeable and very informative. I took a lot from our first meeting but a little overwhelmed because of everything we should learn. She gave us a starting point and we will try to complete it
4 February 2026
Unprompted review
Reply from DogAcademy
Wow, thank you for the glowing review! 🌟 Helping owners and their dogs grow together is exactly why we do what we do 🐶❤️ Give your pup some extra belly rubs from us! 🐾
This is taking a lot out of me I’m…
This is taking a lot out of me I’m retired and handicapped I’ve send a lot of videos to be approved is hard for me to get someone to video tape me and my dog so many times this is causing me a lot of stress
5 February 2026
Unprompted review
Reply from DogAcademy
Thank you for sharing your experience with us. We’re truly sorry to hear how stressful this has been, and we understand how difficult this process can be. At this time, we’re unable to locate your account with the information provided, so we’ve requested additional details to better assist you. We look forward to connecting with you directly, clarifying everything, and correcting this experience as quickly as possible.
Please feel free to reach out to Dog Academy Customer Support at support@dogacademy.org
or 602-223-1971 so we can assist you right away.
— Dog Academy Customer Support Team 🐾
Reply from DogAcademy
Thank you so much for the kind words! We’re thrilled to hear that you and your pup had a great experience with our program 🐾🐶 Your trust means the world to us! 💛
Dog Academy is absolutely amazing they have been…
⁸Dog Academy is absolutely amazing dog training company have been professional.They have been kind , they have been patient , and they've been very knowledgeable. Because of this , i'm telling everyone I know about this dog academy even if you just want to have a dog at your home , be more behaved.
Or if?\nYou need further education with your dog and yourself
I plan when I pass this video test to take another class.When I get settled in my house , because I just wanted for both myself and betty
26 January 2026
Unprompted review
Reply from DogAcademy
Thank you so much for sharing your experience! We’re thrilled to hear that our team has been professional, kind, patient, and knowledgeable throughout your journey. It means a lot to us that you’re recommending our academy to others, whether for better behavior at home or continued education. We’re excited for you and Betty and look forward to supporting you again when you’re ready for your next class. 💙🐾
Don't Waste Your Money
The Minimizing Separation Anxiety course was not worth the money. This course really won't give you any tips that you can't find on blogs for free.
25 January 2026
Unprompted review
Reply from DogAcademy
Thank you for sharing your honest feedback, Melissa. We’re truly sorry to hear that the course did not meet your expectations, and we understand how disappointing that can feel—especially when you were hoping for meaningful support for your dog. Your experience matters to us, and we never want you to feel that your time or money was wasted. A member of our team will be reaching out to you directly to better understand your concerns and see how we can assist and make this right. We appreciate you taking the time to let us know and value the opportunity to improve.
— Dog Academy Team 🐾
Beware This place is a scam!
Unfortunately, I have had the worst experience with this company. I was sold that this was a dog academy with professional dog trainers. I was told my pup would be assigned a trainer with professionalism, with the idea that she would be developed. Unfortunately, my trainer was fired only after 2 sessions with her. It took the company almost a week to find a new trainer. The new trainer showed up, and I was so shocked at the level of unprofessionalism that was displayed in their appearance. After careful consideration I reached out to the company and expressed my experience, frustration, and dissatisfaction with what I have received while paying over $2K for this service. Their customer service was so terrible, I was offered a refund of only $300, and I am currently being forced to continue services with this company although I am extremely unhappy. I was supposed to have a session with my new trainer today, and the trainer canceled and wants to reschedule, but also runs their own business so I have to wait to see their schedule so I can see when me and my up can be fit into the schedule. It's absolutely ridiculous! There has been no consistency for my dog, which means she will not learn from this company. I have since used YouTube videos to help me with my pup, because I have had no consistency with this company. DO NOT ENROLL WITH THIS COMPANY!!!
29 January 2026
Unprompted review
Reply from DogAcademy
Johnae — thank you for taking the time to share your experience. We want to apologize for how this situation made you feel, as we understand how important consistency and professionalism are when investing in training for your dog.
Regarding the change in trainers, after several attempts to realign the original trainer’s methods with Dog Academy standards and training philosophy, we ultimately had no choice but to separate from them. As soon as that decision was made, we immediately began the rematch process to minimize disruption to your program. We recognize that any change can be frustrating, and we are sorry for the inconvenience this caused.
The second trainer assigned to you is a 5-star trainer based on feedback from numerous clients and is known for a laid-back, approachable training style that many families prefer. Concerning appearance, while we understand that expectations may vary, our trainers are independent professionals and are not required to wear corporate-style uniforms. Professional conduct and training results are the standards we hold them to, rather than a specific dress code.
In regard to the refund, your request was outside of the standard refund window. Our refund policy clearly outlines what is and is not eligible and remains accessible on our website for transparency. With that said, due to the unfortunate circumstances involving the original trainer, we issued a $300 refund as a courtesy.
We are sorry that your experience did not align with your expectations and appreciate you sharing your concerns. Feedback like yours is reviewed internally so we can continue improving communication, trainer alignment, and the overall client experience.
— The Dog Academy Team 🐶
customer service needs work
customer service needs work. Quickly wants to give me something to do. However, they seemed to want to rush me off phone, and really not to do their job
29 January 2026
Unprompted review
Reply from DogAcademy
Joseph — thank you for sharing your feedback. We’re sorry to hear that your interaction felt rushed or unhelpful, as that is not the experience we aim to provide.
We also want to apologize for the need to rematch you with a new trainer. We were just as surprised as you to learn that the original trainer was relocating the following day, which unfortunately required a last-minute adjustment to your training plan.
We take concerns about customer service seriously, and feedback like yours is reviewed internally to ensure our team is delivering clear, thorough, and respectful support without making clients feel dismissed or hurried. Coaching and reinforcement are ongoing to make sure expectations are met consistently.
We appreciate you taking the time to bring this to our attention, as it helps us continue improving our processes and client experience.
— The Dog Academy Team 🐶
The program is well designed easy to…
The program is well designed easy to follow and very informative both my dog and I will benefit from completing this program
28 January 2026
Unprompted review
Reply from DogAcademy
Thank you so much for your kind feedback, Donald! 🐾
We’re thrilled to hear that you found the program well‑designed, easy to follow, and informative. It’s wonderful to know that both you and your dog are already seeing the value in it—that’s exactly what we aim for. We’re excited to be part of your training journey and wish you continued success as you complete the program!
Supportive Trainer and Excellent Customer Service Team
Our trainer is exceptionally supportive and helpful. We would recommend Dog Academy to any and everyone who requires training for their dog. We have found a friend in everyone that we have come in contact with. Excellent customer service team.
13 February 2025
Unprompted review
Reply from DogAcademy
Thank you for sharing such a thoughtful review. We’re delighted to hear that your trainer and our customer service team have been so supportive and helpful throughout your experience. Knowing that you felt welcomed and supported by everyone you worked with truly means a lot to us. We sincerely appreciate your recommendation and are grateful to be part of your dog’s training journey.
Thanks guys you made it easy for me and…
Thanks guys you made it easy for me and Bean to complete this course. Team was so nice, helpful and listened to all my concerns. Five stars is not enough!! Thank you❤️
23 January 2026
Unprompted review
Reply from DogAcademy
Thank you for the wonderful feedback. We’re so glad to hear that our team made the course easy to complete and took the time to listen to and address all of your concerns. It’s great to know you and Bean had such a positive experience. We truly appreciate your trust and your kind words—they mean a great deal to us.
Progress after a 6 week absence due to family emergency
Dallas digressed due to me having to go to California for a family emergency. I was gone 6 weeks, so his progress had a setback. However, Brianna has met with us 2 times since my return January 9, 2026. Dallas is beginning to get some of the muscle memory back. We are doing another public outing Sunday, January 25. We'll see if he continues to regain what was lost.
19 January 2026
Unprompted review
Reply from DogAcademy
Thank you for sharing your experience! We’re so glad Brianna has been able to support you and Dallas as you get back into training. Setbacks can happen, especially after time away, but it’s wonderful to hear he’s already regaining his muscle memory. We’re cheering you on for your upcoming public outing and continued progress 🐾
Dog Academy is Wonderful!
The trainer we were assigned (David O’Neil) was wonderful! He was patient with both my puppy and I at all times. I would highly recommend him to anyone, especially someone with 0 experience with puppies.
The rest of the Dog Academy staff that I felt with was also very friendly and knowledgeable.
14 January 2026
Unprompted review
Reply from DogAcademy
Thank you so much for your kind feedback! We’re so glad to hear you had a wonderful experience with David and our team. His patience and support truly make a difference, especially for new puppy parents. We appreciate the recommendation and are grateful you chose Dog Academy 🐶💛
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