Dobernut Reviews 

156
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

This collar has become an essential part of my dog’s training. I now feel confident to walk my strong, exuberant, large puppy in situations where there are other dogs. I was given expert advice on how... See more

Rated 5 out of 5 stars

Quick delivery, excellent product. Only downside was bearings were loose inside packaging. On opening package, bearings spilled all over floor. I take it this must have happened during delivery pro... See more

Rated 5 out of 5 stars

Great service and a quality products perfect to match the lead the tactical harness with the metal clips is brilliant

Rated 1 out of 5 stars

Ordered Tuesday evening, now Saturday and still not arrived. Got a Parcel2Go link that pretty much tells me nothing other than the parcel is with Yodel and it’s not expected to be delivered until the... See more

Company replied

Company details

  1. Pet Supply Store
  2. also in
  3. Animal Feed Store
  4. Pet Store
  5. Pet Trainer

Written by the company

Dobernut stands out in the crowd as a brand that takes quality and durability seriously. Our gear isn't just good; it's top-tier, built to handle the toughest situations and come out on top. When we say "high quality," we mean gear that doesn't back down – it stands strong, just like your four-legged companion. What sets us apart is our commitment to delivering the best. Dobernut gear isn't just functional; it's designed with real-world trainers in mind. We understand the challenges dog owners face because we've been there. That's why our gear is not just a product of design; it's a result of hands-on experience from professionals who know what it takes to make equipment that stands up to the test. Every piece of gear from Dobernut is a testament to our dedication to strength and functionality. It's not just about looking good – it's about performing at the highest level. Our gear is crafted to be the best out there, giving you the peace of mind that comes with knowing you've got the strongest, most reliable equipment for your dog. Choose Dobernut if you want gear that's more than just a label; it's a guarantee of quality, strength, and functionality, crafted by those who understand the real challenges of dog ownership.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

156 reviews

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Replied to 100% of negative reviews

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4.5

All reviews

(156)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time Dobernuts customer

First time I've used Dobernuts - great service, and good value products. My dog goes nuts for the Rodi sausage. I've finally found a 'high-value' treat as he's not that food motivated. It cuts nicely into small chunks too. Will definitely be placing more orders!

3 February 2025
Rated 5 out of 5 stars

Great products of the highest quality

Great products of the highest quality! Quick delivery. Repeat customer as could not ask for more!

1 January 2025
Dobernut logo

Reply from Dobernut

Thanks so much for the fantastic review! We’re thrilled to hear you’re happy with the quality and our quick delivery. We truly appreciate your support as a repeat customer, and we’ll keep working hard to provide top-notch products for you. Looking forward to serving you again soon!

Rated 5 out of 5 stars

Really good product ,would definitely…

Really good product ,would definitely purchase again
👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

27 December 2024
Dobernut logo

Reply from Dobernut

Thank you so much for your amazing review and all those thumbs up! 👍 We’re thrilled to hear you’re loving the product and would purchase again. Your support means the world to us!

Rated 3 out of 5 stars

Sturdy design but the defective product…

Sturdy design but the defective product I received would have been rated better if the left sleeve cuff still had the elastic inside supporting it. Delivery took ages but was ahead of schedule, they keep the cost down but I’d have liked the option for next day delivery.

25 December 2024
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Reply from Dobernut

Thank you for your feedback. We’re glad to hear you found the design sturdy, but we’re sorry to hear about the issue with the left sleeve cuff. We take quality control seriously, and this is definitely something we’ll look into to ensure it doesn’t happen again. We also appreciate your patience with the delivery, and we’ll consider offering more delivery options in the future.

Thanks again for sharing your experience.

Rated 5 out of 5 stars

Perfect fit

26 December 2024
Dobernut logo

Reply from Dobernut

Thank you for the great review! We’re thrilled to hear the product is a perfect fit. Your feedback means a lot to us, and we’re so glad you’re happy with your purchase.

If you ever need anything else, don’t hesitate to reach out. We’re here to help!

Rated 5 out of 5 stars

Very good quality

Very good quality. Thick material. Back pocket a little smaller than im used to in comparison to training vest but can still fit a tug in there. Plenty of pockets. Good fitting hoody. 5ft6 67kg sized medium

2 December 2024
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Reply from Dobernut

Thank you for the fantastic review! We’re thrilled to hear you’re happy with the quality and fit of your hoody. We appreciate the feedback on the back pocket size and are glad it still meets your needs. It’s great to know the extra pockets and overall fit are working well for you!

If you ever need any adjustments or have more feedback, don’t hesitate to reach out.

Rated 5 out of 5 stars
Dobernut logo

Reply from Dobernut

Thank you for the kind words! We’re so glad to hear you’re happy with both the products and the delivery. Your satisfaction is our priority, and it’s great to know we hit the mark!

If you ever need anything else, feel free to reach out. We’re here to help!

Rated 5 out of 5 stars

Great quality products at a really good…

Great quality products at a really good price. My dog looks awesome in her new harness! ☺️💪🏼

19 October 2024
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Reply from Dobernut

Thank you for the amazing review! We’re so happy to hear your dog looks awesome in her new harness, and we’re thrilled that you’re loving the quality and price. We’re all about giving you the best for your dog at a great value!

If you need anything else, just let us know—we’re here for you!

Rated 5 out of 5 stars

top customer service

Absolutely top customer service! Great products! Recommend 100%

26 October 2024
Dobernut logo

Reply from Dobernut

Thank you so much for the fantastic review! We’re thrilled to hear you had a great experience with our customer service and that you’re happy with the products. Your recommendation means the world to us!

If you ever need anything, don’t hesitate to reach out—we’re always here to help.

Rated 5 out of 5 stars

Easy to check out and good shipping

Easy to check out and good shipping

4 October 2024
Dobernut logo

Reply from Dobernut

Thank you for the great review! We’re glad to hear you had a smooth checkout experience and that the shipping worked well for you. We’re always working to make your shopping experience as easy as possible!

If you need anything else, feel free to reach out anytime.

Rated 5 out of 5 stars

Great quality products

Great quality products, very nice packaging

15 October 2024
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Reply from Dobernut

Thank you for the wonderful review! We’re so glad to hear you’re happy with the quality of our products and the packaging. We put a lot of care into every detail, and it’s great to know it’s appreciated!

If you need anything else, just let us know. We’re here to help!

Rated 5 out of 5 stars

Great Experience

Ordering was very simple and all information readily available. Products arrived quickly

26 September 2024
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Reply from Dobernut

Thank you for the great review! We’re so glad to hear your ordering experience was easy and that your products arrived quickly. We’re always striving to make shopping with us as smooth and efficient as possible.

If you need anything else, don’t hesitate to reach out!

Rated 5 out of 5 stars

Good quality products and great service.

Good quality products and great service.

23 September 2024
Dobernut logo

Reply from Dobernut

Thank you for the great feedback! We’re so glad to hear you’re happy with both the quality of our products and the service you received. Your satisfaction is our top priority!

If you need anything else, don’t hesitate to reach out. We’re always here to help!

Rated 1 out of 5 stars

Painfully slow delivery!

Ordered Tuesday evening, now Saturday and still not arrived. Got a Parcel2Go link that pretty much tells me nothing other than the parcel is with Yodel and it’s not expected to be delivered until the following Tuesday? No mention of a 1 week delivery time at checkout when you are paying for delivery. Really poor, and won’t be using them again directly from their website. Buy off Amazon instead.

28 September 2024
Unprompted review
Dobernut logo

Reply from Dobernut

Dear Joe,
We're truly disappointed to hear about your experience and the frustration it has caused. We take great pride in our service, and this situation falls short of our standards.
We're particularly concerned that you didn't reach out to us directly about this issue. Had you contacted us, we would have immediately investigated and provided you with detailed information about your order status. We always strive to resolve any problems promptly and efficiently.
I'd like to clarify a few important points:

Your order was placed on Tuesday evening, and as of Saturday, only 3 working days have passed.
We dispatched your order promptly, as we do with all orders.
The delay you're experiencing is solely due to the courier service and is not reflective of our commitment to quick processing and dispatch.

While we understand your frustration with the courier's estimated delivery time, please note that this is beyond our direct control. We're equally dismayed by this unexpected delay.
We value your feedback and will use it to continue improving our service. We're also reviewing our courier partnerships to ensure they align with our high standards.
Thank you for bringing this to our attention. We're committed to providing excellent service to all our customers.

Thanks Dobernut Team

Rated 5 out of 5 stars

Fast delivery great product

Fast delivery great product

20 September 2024
Dobernut logo

Reply from Dobernut

Thank you for the awesome review! We’re so glad to hear you were pleased with the fast delivery and the product. Your satisfaction means a lot to us!

If you ever need anything else, feel free to reach out anytime.

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