Was contacted pretty swiftly by DLG, car was driveable and picked up by them at home. Repairs were carried out very quickly and faults discussed over the phone. Was away on day of delivery but car wa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Unfortunately I have had to rely on DLG Middlewich in the last couple of weeks, for repairs to my car, following accident. The service from DLG was excellent, from my 1st contact with them, to the re... See more
Company replied
A woman ran into the back of my car and within an hour Direct line insurance (who DLG motors are a part of) phoned me up and said DLG would collect my car. A few days later they did. I was kept... See more
Company replied
Recently used DLG auto services through my insurance company after a fox 🦊 decided to run out in front of me causing my car significant damage . From the very first phone call to arrange to get car f... See more
Company replied
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Westmoreland Road, BR1 1DP, Bromley, United Kingdom
- dlgautoservices.com
4.6
Excellent
11K reviews
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Courteous and efficient service
10 February 2026
Reply from DLG Auto Services
We appreciate you taking the time to share your positive experience with our efficient service. We are happy to hear that you found our team courteous.
Insurance Repair
DLG provided a fast, professional and efficient response to repairing my car via my insurance company. They went beyond repair services by valeting the car inside and out as well.
16 February 2026
Unprompted review
Reply from DLG Auto Services
We're happy to hear that our service met your expectations by providing a fast, professional, and efficient car repair. We appreciate your positive feedback regarding the valet service.
Accident damage repairs
My car was sent here by Churchill Insurance for accident damage repairs.
Good service with regular updates from the staff in branch.
Had a few issues with my car after the initial repair, but all were dealt with promptly and supplied with a courtesy car for the whole duration while ongoing works took place.
I would be happy to use again if needed
29 April 2025
Reply from DLG Auto Services
We appreciate you choosing us for your car repairs. We're happy to hear that you received good service and regular updates. We're glad we could resolve the issues promptly and provide a courtesy car. Thank you for your positive feedback; we value your willingness to use our services again.
Using old damaged parts instead and new one , when I was told I will get brand new
My car was repaired in 2 weeks time in December, not bad bud one of my head light has damaged brackets . at first they told me I will get anew one . When I received my car head light was not in the right position , moved slightly back and lower. its normal with broken brackets. reported after big snow and no response at all , don`t recommend this place.
1 December 2025
Unprompted review
Reply from DLG Auto Services
We regret to hear about the headlight bracket issue and the lack of response after you reported it. We'll investigate this situation to ensure it's addressed properly. Thank you for your feedback.
First class experience really pleased…
First class experience really pleased with the result of my car, staff very helpful from first day until I got my vehicle back , could not have believed the work you did to achieve the outstanding results. Thanks to all concerned.
14 January 2026
Reply from DLG Auto Services
We're glad you're pleased with the work done on your car. It's great to hear that our staff was helpful throughout the process and that you're delighted with the outstanding results. Thanks for your positive feedback!
Friendly and efficient service
Friendly and efficient service. The quality of the repair was excellent and my car came home gleaming inside and out.
19 January 2026
Unprompted review
Reply from DLG Auto Services
We're happy to hear that you received friendly and efficient service! It's great to know the repair was excellent and your car was returned clean. Thanks for your feedback.
Good service
Good service. Good communications. A professional job - with a 5-year guarantee.
21 January 2026
Reply from DLG Auto Services
We're happy to hear that you had a positive experience with our service and communications. Thank you for acknowledging our professional job and guarantee!
Reply from DLG Auto Services
We appreciate your kind words regarding our communication and service. Thank you for sharing your positive experience with us!
Car tepairs
Friendly and very helpful staff excellent repair on our vehicle which was picked up and returned, which was extremely convenient
Very professional, we were very pleased thank you
26 January 2026
Unprompted review
Reply from DLG Auto Services
We're happy to hear that our staff was helpful and friendly! We're glad you were pleased with the vehicle repair and the convenience of our pick-up and return service. Thank you!
Good communication and friendly staff
Good communication and friendly staff
Made the process less stressful after the accident and did a great job
14 January 2026
Reply from DLG Auto Services
We're happy to hear that our communication and friendly staff made the process less stressful for you after your accident. We appreciate your kind words!
Great service and prompt repair when my…
Great service and prompt repair when my car was damaged, pleasure to recommend 😎
10 February 2026
Unprompted review
Reply from DLG Auto Services
We're glad you enjoyed your experience and that our service met your needs with promptness. Thank you for recommending us; we appreciate it!
Car repaired to high standard.…
Car collected and courtesy car delivered at time stated . Car completed and returned at time specified. All work done to high standards. Very happy with experience dealing with DLG..
10 February 2026
Reply from DLG Auto Services
We're happy to hear that the car collection and return went smoothly and that you were pleased with the work completed. We appreciate your positive feedback!
The garage made a courtesy car…
The garage made a courtesy car available to me (although it wasn't offered straight away), when damaged car became unroadworthy.
I had to wait weeks for a particular part to be available, but they kept me informed and updated me regularly. When my car was returned to me it had been valeted and looked like new.
10 February 2026
Reply from DLG Auto Services
We appreciate your positive feedback. We're glad you were informed about the part delay and that you found the courtesy car helpful. We're happy your car looked like new upon its return!
Excellent service
Really impressed with the service. Everyone I spoke to was professional, helpful and friendly. Colleted and delivered the car when they said they would, good communication through the repairs and the car looks great!
10 February 2026
Unprompted review
Reply from DLG Auto Services
We're happy to hear that you were impressed with our team's professionalism and helpfulness. We appreciate your positive feedback regarding our communication, collection, and delivery service.
Fantastic service
Professional and friendly, communication was great as well. The workmanship was outstanding. Can't thank them enough for the repair work.
29 January 2026
Reply from DLG Auto Services
We're happy to hear that you had a positive experience with our team! We appreciate your kind words regarding our communication, professionalism, and the quality of our work. Thank you!
While my car was awaiting back order…
While my car was awaiting back order parts DLG Bristol kept updated a date on the progress for the full 6 months that car was with them.
10 February 2026
Reply from DLG Auto Services
We're happy to hear that we kept you informed about your car's repair progress over those months. Thank you for your positive feedback and your patience.
ABSOLUTELY 100% SATISFACTION FROM TIME…
ABSOLUTELY 100% SATISFACTION FROM TIME THEY TOOK MY CAR KEPT ME UP TO DATE WITH ALL THE WORK DONE COLOUR MACHED TOO 100% PREVIOUS COLOUR SOUND JOB DONE VERY FREINDLY STAFF FROM START TO FINISH GOT CAR BACK WASHED AND CLEANED INSIDE AND OUT WOW 5 STAR SERVICE.OF ALL THE CAR REPAIR DEALERS IVE ENCOUNTERED IN MY LONG LIFE WOULD RECOMMEND THEM WITHOUT A DOUBT THANK YOU DLG😀
10 February 2026
Unprompted review
Reply from DLG Auto Services
We're happy to hear that you were completely satisfied with our work. It's great to know that you appreciated our communication, color matching, friendly staff, and the car's detailing. Thank you for your recommendation!
Very professional approach to keeping…
Very professional approach to keeping the customer updated on work progress and excellent workmanship.
10 February 2026
Reply from DLG Auto Services
We appreciate you taking the time to share your positive experience. We're happy to hear that you were pleased with our team's work and communication.
Kept to the original completion date
Kept to the original completion date, and car was returned as new
10 February 2026
Reply from DLG Auto Services
We're glad you were pleased with our service and that your car was returned in excellent condition and on time. Thank you!
Reply from DLG Auto Services
We're happy to hear that you had such a great experience! Thank you for your kind words; we appreciate it.
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