Divertimenti Reviews 

788
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 621 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and extensive range of products, often finding exactly what they need. The delivery service is frequently highlighted for its speed and efficiency. Excellent packaging ensures items arrive safely and in perfect condition, often using recyclable materials. The overall service, including online ordering, is described as smooth and impressive. However, some customers noted occasional issues like receiving incorrect items. A few also experienced delivery problems, sometimes attributing these to the postal service.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality, range, and value of... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the fast delivery and prompt... See more

Quality

People report positive experiences with quality, consistently praising the high standard of goods, with some... See more

Order

Reviewers mention positive feedback about order, highlighting the ease of the ordering process and prompt... See more

Service

Clients share positive opinions on service, consistently describing it as brilliant, excellent, and superb,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant quality great prices. Bought my first chefs knife here 25+ years ago after great, unhurried, unpressured, knowledgeable service. Battered & bruised endlessly sharpened, mistreated, it’... See more

Company replied

Rated 5 out of 5 stars

Arrived quickly well packaged clean protective paper easy to dispose off. You can just fold and recycle or keep for future use! Unlike some companies that use roughy cut or shredded cardboard which I... See more

Company replied

Rated 5 out of 5 stars

I've ordered from Divertimenti before. It's helpful because we don't live near the store. On this occasion I chose some quite costly Amalfi ceramics. The order arrived promptly. The packaging was supe... See more

Company replied

Rated 5 out of 5 stars

We had a very enjoyable evening last week at the launch of the Sri Lanka cookbook with Prakash K Sivanathan (author). It was so interesting to hear his stories and watch him prepare 3 absolutely del... See more

Company replied


Company details

  1. Countertop Store

Information provided by various external sources

Divertimenti, the ultimate Cookshop, has been the food lover's favourite since the sixties. With over 4500 items of professional quality cookware and tableware, kitchen utensils and electricals. If we don't sell it you don't need it.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

788 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(788)

616 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Couldn’t get on to the Royal Mail app…

Couldn’t get on to the Royal Mail app to give specific instructions delivery, as a result it got taken away and came back the next day. Royal Mail app wouldn’t work!

26 March 2026
Divertimenti logo

Reply from Divertimenti

Thank you for your feedback—we’re sorry to hear about your delivery experience.

We understand how frustrating it must have been to have your delivery delayed, and we apologise for the inconvenience caused. We’re glad your parcel arrived safely in the end.

Rated 5 out of 5 stars

Excellent Magi mix food processor workshop

Excellent workshop. I now use my magi mix food processor all the time. Brilliant recipes and techniques - nice intimate surroundings and a warm welcome from all staff.

25 March 2026
Divertimenti logo

Reply from Divertimenti

Thank you for sharing your positive experience at the Magimix class. We are glad to hear you had a great time, and thank you for leaving a 5-star review.

Rated 5 out of 5 stars

Fun and knowledge from the Cook School

Excellent evening at the cookery school updating my skills with my Magimix. Learnt lots of new tips and tricks as well as enjoying a delicious supper from the proceeds and meeting some nice new people

24 March 2026
Divertimenti logo

Reply from Divertimenti

Thank you for attending our Magimix demo class. We are happy to hear you had a good time. Thank you for choosing Divertimenti and leaving a review on our page.

Rated 5 out of 5 stars

Enjoyable and instructive

I learnt a lot during this cookery demonstration, it was well worth it. Lovely staff, welcoming atmosphere and designed to teach as many “tricks” as possible.

25 March 2026
Divertimenti logo

Reply from Divertimenti

Thank you for this feedback of the recent cookery demo you attended. We are glad to hear you had a positive time.

Rated 5 out of 5 stars

Professional, informative and fun

A revelatory and productive presentation and demo. I left with a new understanding of the versatility and scope of the Magimix; parts of it in my set now seen with fresh eyes.
A team professional, friendly, knowledgeable and welcoming (the Montepulciano greeting most congenial) showed us the 'how', neatly rounded off to conclude by simple enjoyment of the dishes prepped. Parfait.

24 March 2026
Divertimenti logo

Reply from Divertimenti

We are so glad to hear of your positive experience at our recent Magimix demo. Thank you for taking the time to leave this review on our page.

Rated 5 out of 5 stars

Great customer service

I'm really impressed with the customer service at Divermenti., swift decision making ,excellent communications, resolution all seamless and with out fuss.
It is my opinion some other retailers could benefit from lessons from them, I recieved a first class service and intend to shop with them again.

13 March 2026
Divertimenti logo

Reply from Divertimenti

Thank you for such a kind review regarding customer service at Divertimenti. We look forward to you shopping with us again.

Rated 3 out of 5 stars

Nice afternoon but not really hands on

It was a lovely afternoon but not really much of a hands on baking experience. We watched a Victoria Sponge being prepared and then made 7 scones between 2 people.!!!!This meant that there was just one bowl of dough to prepare which you had to take turns to stir etc. So we had literally 1 or 2 single scones left to bring home as the rest were used as part of our afternoon tea. This was a shame , as I do feel that allowing a bowl for each participant and each making 7 scones would have been so much better and better value for money..
However 3 stars because the venue was lovely, the baker demonstrating was absolutely excellent ( and I did learn some new things) and the staff in the shop were also wonderful.The afternoon tea itself was also lovely as were the people on my course. So for those things I would give 5* but for the ‘baking ‘ as a hands on experience sadly considerably less.

13 March 2026
Divertimenti logo

Reply from Divertimenti

Thanks for your review — we really appreciate the time you took and glad to hear you loved our new cook school. We are always looking to improve so have shared your comments with the cookery school team.

Rated 5 out of 5 stars

Repeat customer

Repeat customer. Items always arrive quickly, and several of my very favourite and most-used kitchen items have come from here.

13 March 2026
Divertimenti logo

Reply from Divertimenti

Thank you for continuing to choose Divertimenti and for your 5-star review.

Rated 5 out of 5 stars

Received pasta board and rolling pin…

Received pasta board and rolling pin but no teatowels company promptly amended omission thank you!

13 March 2026
Divertimenti logo

Reply from Divertimenti

Thank you for your review, and we’re really sorry to hear that your tea towels were missing from your order — we completely understand how disappointing that must have been.

As soon as this was brought to our attention, our team arranged for replacement tea towels to be sent out to you straight away.

Rated 5 out of 5 stars

Fantastic cookery class with Dipna Anand at Divertimenti Cookery School

Had a wonderful time attending the 'Brilliant Gastro - Punjabi Masterclass' with Dipna Anand, beautifully organised by the Divertimenti Cookery School. Learned a lot and thoroughly enjoyed it. A big thank you to Jules and Dipna!

20 March 2026
Divertimenti logo

Reply from Divertimenti

Thank you for reviewing your experience at our cookery school. We are glad to hear you had a lovely time.

Rated 5 out of 5 stars

Website was easy to navigate

Website was easy to navigate, purchase process was simple and package arrived on time and item was well protected

13 March 2026
Divertimenti logo

Reply from Divertimenti

Thank you for taking time to leave feedback and a 5-star review.

Rated 5 out of 5 stars

Great event at Divertimenti

Great event at Divertimenti with delicious food, wine and great atmosphere

18 March 2026
Divertimenti logo

Reply from Divertimenti

Thank you for leaving a 5-star review about your experience at the Divertimenti Cookery School.

Rated 4 out of 5 stars

Beautiful item and great service

Beautiful item thank you! The first bowl arrived broken but Divertimenti replaced it and the second one was lovely. Thank you!

10 March 2026
Divertimenti logo

Reply from Divertimenti

Thank you for taking time to leave feedback on your experience and the resolved issue.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look