Brilliant quality great prices. Bought my first chefs knife here 25+ years ago after great, unhurried, unpressured, knowledgeable service. Battered & bruised endlessly sharpened, mistreated, it’... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Divertimenti, the ultimate Cookshop, has been the food lover's favourite since the sixties. With over 4500 items of professional quality cookware and tableware, kitchen utensils and electricals. If we don't sell it you don't need it.
London, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Divertimenti
Couldn’t get on to the Royal Mail app to give specific instructions delivery, as a result it got taken away and came back the next day. Royal Mail app wouldn’t work!

Reply from Divertimenti
Excellent workshop. I now use my magi mix food processor all the time. Brilliant recipes and techniques - nice intimate surroundings and a warm welcome from all staff.

Reply from Divertimenti
Excellent evening at the cookery school updating my skills with my Magimix. Learnt lots of new tips and tricks as well as enjoying a delicious supper from the proceeds and meeting some nice new people

Reply from Divertimenti
I learnt a lot during this cookery demonstration, it was well worth it. Lovely staff, welcoming atmosphere and designed to teach as many “tricks” as possible.

Reply from Divertimenti
A revelatory and productive presentation and demo. I left with a new understanding of the versatility and scope of the Magimix; parts of it in my set now seen with fresh eyes.
A team professional, friendly, knowledgeable and welcoming (the Montepulciano greeting most congenial) showed us the 'how', neatly rounded off to conclude by simple enjoyment of the dishes prepped. Parfait.

Reply from Divertimenti
I'm really impressed with the customer service at Divermenti., swift decision making ,excellent communications, resolution all seamless and with out fuss.
It is my opinion some other retailers could benefit from lessons from them, I recieved a first class service and intend to shop with them again.

Reply from Divertimenti
It was a lovely afternoon but not really much of a hands on baking experience. We watched a Victoria Sponge being prepared and then made 7 scones between 2 people.!!!!This meant that there was just one bowl of dough to prepare which you had to take turns to stir etc. So we had literally 1 or 2 single scones left to bring home as the rest were used as part of our afternoon tea. This was a shame , as I do feel that allowing a bowl for each participant and each making 7 scones would have been so much better and better value for money..
However 3 stars because the venue was lovely, the baker demonstrating was absolutely excellent ( and I did learn some new things) and the staff in the shop were also wonderful.The afternoon tea itself was also lovely as were the people on my course. So for those things I would give 5* but for the ‘baking ‘ as a hands on experience sadly considerably less.

Reply from Divertimenti

Reply from Divertimenti

Reply from Divertimenti
Repeat customer. Items always arrive quickly, and several of my very favourite and most-used kitchen items have come from here.

Reply from Divertimenti
Received pasta board and rolling pin but no teatowels company promptly amended omission thank you!

Reply from Divertimenti
Had a wonderful time attending the 'Brilliant Gastro - Punjabi Masterclass' with Dipna Anand, beautifully organised by the Divertimenti Cookery School. Learned a lot and thoroughly enjoyed it. A big thank you to Jules and Dipna!

Reply from Divertimenti
Website was easy to navigate, purchase process was simple and package arrived on time and item was well protected

Reply from Divertimenti
Beautiful crockery and textiles delivered safely and speedily, and in recyclable packaging.

Reply from Divertimenti

Reply from Divertimenti
Hi, I have used the services of your company, excellent customer service,service and communication, at a high level.I will definitely use your store again.I recommend.👌🌞

Reply from Divertimenti
Great event at Divertimenti with delicious food, wine and great atmosphere

Reply from Divertimenti
Beautiful item thank you! The first bowl arrived broken but Divertimenti replaced it and the second one was lovely. Thank you!

Reply from Divertimenti
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.