Disturbia Reviews 

Love Disturbia. Never had any issues. Great fabrics, nice quality. Fit is true to size.

Everything from their bedding to work clothes are beautiful quality. The staff are really great too!

Just love their clothes and the packaging. Could buy so much more but have to control myself

Everything I've bought from Disturbia so far has been well tailored; the materials feel like they're from clothing much more expensive than Disturbia's, and I find their shipping to be extremely quick. The one issue I had they did correct. It took a little time, but that was the shipper's fault not theirs.

The clothing quality is not what it should be. After 1 washing threads are already coming undone.

Love the clothing just wish you have more in size 18. So many cute dresses but not in the right size.

Love the clothes and jewelry but the earrings closures are loose and I had to use spare ones I had

I have waited for a while for a specific T-shirt (46€) to come back in stock. When it finally got restocked, I ordered it immediately only to receive a faulty item of poor quality. The lines of the t-shirt where all crooked and the basic design with straight lace lines was no longer straight but it all shifted to the left, making the T-shirt unwearable. I contacted customer service who sent me a replacement telling me to keep the first t-shirt (no use for this really, but ok).
The replacement however was even worse. The new t-shirt was crooked as well, the design again was all totally shifting to the left and, to top this, the new t-shirt had 2 very obvious holes in it. Hence, the second t-shirt is unwearable as well.
I contacted customer service again asking for a returns label to send both t-shirts back and get a refund to which they responded that:
1. They can not create a returns label for me,
2. I have to send them back on my own cost with a courier agency of my choice, heavily suggesting I should send them using a tracked postage service of course (a note here that it will be send back from a European country outside the Netherlands)
3. Then email them that I have sent them the t-shirts,
4. (Keep track and) Email them again once the tracking number shows their distribution centre has received them (the distribution centre is external and CR does not have visibility).
After all these, of course, the return would be subject to the distribution centre to see if it is accepted or not, as CR informed me (which means they can still refuse it for a number of reasons).
The alternative proposed was a mere 20% refund which does not even cover the shipping cost I originally paid for the t-shirt.
When I explained that I have to get in all this trouble to return the faulty items THEY have sent me (and still nobody can ensure the return will get accepted, right?), the answer was that the "process may seem a bit involved, but it is designed to ensure that returns are handled efficiently and accurately" which does not actually help at all.

All in all:
- Terrible quality (clearly no quality control whatsoever)
- Not worth the price
- Terrible returns policy
- Customer service attentive but detached

Excellent product, great quality, good customer service, and didn't wait long for delivery

I was pleasantly surprised with the customer service I received from Beth at Disturbia. She was able to assist me with my shipping concern and came up with a quick solution.

The shipping was fast and well protected. I bought a bundle, the decorative belt doesn’t fit me, the bag’s strap broke after only three uses, the hair clip isn’t well made since I cannot fit even a bit of my hair in it.

I had to reorder items that were canceled from my original order and pay shipping again for it. When I go to exchange an item from this order for a different size, it does not give me the option to and requires me to pay for the return label. For those counting at home, that would require me paying shipping three times for my original order.

Stunning fabrics that also feel nice on your skin, what more could you ask for as a sensory girlie💚

Just found this company and love it. Great customer service and good quality products.

TLDR: The quality of the clothes? Fantastic 5 stars
The quality of the customer service? Horrible 1 star
Thus 3 stars overall. Order because it's cute and hope you don't have to contact them.

I recently purchased several items during a Buy One, Get One 50% Off promotion. Just one week later, many of those same items went on sale again at an even lower price while they were still well within the return window.

I contacted customer service and asked if they would honor the new sale price by refunding the difference, which was only about $10. I was told they could not do that, but that I was welcome to return the items and place a new order.

That policy doesn't make much sense. Returning and reordering would require me to pay an $8 return shipping fee, not to mention the unnecessary time and effort involved for both me and the company's employees who would have to process the return, inspect the merchandise, restock it, pick a new order, and ship it again. All of that over a simple price adjustment.

I've encountered this situation with several other retailers, and they've always refunded the price difference without issue because it's a common customer service practice. Unfortunately, this experience left me disappointed. A small refund would have saved everyone time, money, and unnecessary waste while creating a much better customer experience.

Saw Disturbia advertised on Insta and because they had lots of followers I decided it was safe to buy from them. So glad I did! I’ve ordered from them twice now and both parcels arrived next-day (via Parcelforce).
The designs are excellent and true to the description and photos and the sizing is also true to size (plus size friendly too!)
I didn’t realise until my first parcel arrived that all the packaging is recycle / compost friendly too so excellent for the environment!
I’m not usually one for leaving reviews but Ive honestly been so impressed by this company that I just needed to share for my alt girlies 😁

The items they sell are unique and each item i have purchased have been excellent quality. I had to return one item recently, but it was my fault, as i ordered the wrong size. The refund process is simple and a problem caused by evri with the return was sorted out in less than an hour with a refund being received. Can't fault this company in any way, highly recommend their delightful items

The design of this mirror is very whimsical, but the quality of the material is cheap. The board on the back of the mirror is glued on poorly and the frame is a bit flimsy. The legs are a copper color which does not match the frame around the mirror. If it wasn’t so expensive, it would be an okay purchase.

All the clothes I’ve bought from here have been perfect! They’re all brilliant quality, look incredible and fit so well and comfortably

I bought a t shirt, wore and washed it twice, it is now full of holes. However they got in touch after reading review and have arranged a replacement.