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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach during difficult times. The service provided is frequently described as excellent, with consumers noting the efficiency and thoroughness of their overall experience. However, some people were dissatisfied with the service, describing it as lengthy, unclear, and incomplete. A few other people also felt that technicians were occasionally late, rude, and uncommunicative.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, empathy, and... See more

Service

Users describe positive interactions with service, highlighting the professionalism, compassion, and... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently highlight the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a major leak from a burst mains pipe under our house. DCC have done a great job drying everything with fans and dehumidifiers. They have visited every week and kept us informed of progress. Hap... See more

Rated 5 out of 5 stars

DCP including T Azzam, Goran and colleagues did a superb job of clearing and cleaning our house after a fire. Conditions were difficult e.g. hot weather and protective suits had to be worn. Also comm... See more

Rated 5 out of 5 stars

We cannot praise Disaster Care highly enough. From start to finish, they were highly organised and professional. They kept us informed on what was happening every step of the way, worked tirelessly... See more

Rated 5 out of 5 stars

Our furniture and contents were duly redelivered to us on April 29. We have unpacked in excess of 300 china and glass items. This has been a formidable task generating masses of crumpled paper and... See more


Company details

  1. Water Damage Restoration Service
  2. Fire Damage Restoration Service

Written by the company

Welcome to Disaster Care Capital, your trusted partner for all your property restoration needs. We specialise in professional restoration services for properties damaged by water, fire, storms, mould growth, black water, and sewage. With our expertise, we restore your property and its contents back to a pre-loss condition ensuring a swift recovery process. Founded in 2017, Disaster Care Capital was established with the goal of providing professional restoration services to both the insurance and private sectors. We have quickly earned a reputation for excellence in the industry, delivering reliable and high-quality restoration solutions. Our dedicated team of IICRC certified technicians brings over 20 years of experience to every project. With their extensive knowledge and skills, they have successfully handled numerous restoration projects both in the UK and Dubai ensuring efficient and effective outcomes. Our experienced and IICRC-certified team of technicians is equipped with the latest tools and equipment to handle restoration projects of any scale. No matter how big or small the damage, we have the knowledge and resources to address it effectively. Trust Disaster Care Capital to be your reliable partner in restoring your property to its pre-damage condition.


Contact info

4.8

Excellent

TrustScore 5 out of 5

82 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Thank you all

I would like to leave a heartfelt review for the representative from Disaster Case Capital who assisted me throughout the process.(Mr.R K Azam)

They were exceptionally professional, caring, and highly responsible from start to finish. They guided me step by step with great patience and made sure I understood everything clearly. Their empathy and kindness made a difficult situation much easier to handle, and I truly felt supported throughout.

They were always polite, respectful, and approachable, showing genuine care and attention to detail. Their calm and reassuring manner gave me confidence and peace of mind during a stressful time.

I am very grateful for their outstanding service and would highly recommend them to anyone needing help. Their professionalism and compassion made all the difference.
Hossein Alavi

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Raed Adbeen came yesterday

Raed Adbeen came yesterday - very professional, explained everything he was going to check. He was extremely polite and left everything clean and tidy. I certainly would recommend DCC to anyone who needed help. Thank you so much.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding experience

I had a great experience with the disaztercarcapital , especially with the senior technician Mr Yazen RK Azzam. Their response was very quick. He was very helpful, kind caring and empathetic. He was professional and they cleared the debries without damaging my building or my pathway as they covered it first before the removal. His workers had PPEs and they did a great job calmly and professional.
Thank you all for providing this outstanding experience at the time I had been grieving for my loss.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

After a major flood in our basement

After a major flood in our basement, we wanted a company to extract water quickly and dry out the place, disaster care capital attended within 2 hours and for the jobs done on the same day. Great company and excellent customer service

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Charlie, Mehdi and Karim's Excellent Service

Charlie, Mehdi and Karim provided an excellent service during the three days that they were at our Home after a House Fire (Wed 08/04/26 - Fri 10/04/26)
They explained all the processes to us, being patient and professional throughout.
We enjoyed working with all three of them and have no hesitation in recommending them and your Company to Others
Mr & Mrs Robinson

10 April 2026
Unprompted review
Rated 5 out of 5 stars

They-yazen R K Azzam is by far the best team leader!

They-yazen R K Azzam is by far the most professional senior project leader I have had to deal with since the destruction of my home by fire. His professionalism went beyond common courtesy as he dealt with every aspect of removing contaminated debris from my home. He treated all of my belongings with dignity. The home was thoroughly decontaminated with exceptional care. He was prompt, on time, polite, well mannered and exceptionally professional in his dealings with me. He was very thorough and made sure that every part of my belongings were carefully handled. If there are any accolades or recognition that can be awarded to this outstanding team, I would highly recommend this team get it. Every single member was held to the highest standard as they thoroughly and meticulously went through my property with a fine tooth comb starting from the roof all the way down to the floor. The meticulous procedure that was used was something to behold.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a severe water leak due to a…

I had a severe water leak due to a burst pipe in the loft.
Disaster Care was able to install industrial dehumidifiers within two days and had them running for almost two months.
The company is was very efficient and cummicative explaining all their work and steps very clearly.
I will use them without hesitation again... although I do not want to have the reason for calling them out to happen again.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Karim and the team have been fantastic

Karim and the team have been fantastic! They turned up when they said they would, kept the place clean every time they entered, put the dehumidifiers in the most convenient places and did all the wiring in a tidy manner. Great communication with Karim, very easy to get hold of and gave us some fab advice : I’d recommend this company and specifically Karim.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

A thoughtful, caring and efficient team

The team from disaster care capital have been nothing short of amazing. When there is a disaster in your home, what you need is people sorting it out who are thoughtful, caring, and efficient. Almost without exception, this is how I would describe the technicians. The Claims handler Jaylan is especially wonderful and has kept me up-to-date with progress via WhatsApp in a very friendly way. I would recommend them without hesitation.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Ali and his team did an excellent job

Ali and his team did an excellent job. They worked quickly and thoroughly and found the site of the leak. They also protected the surrounding area and left no mess. I was in good hands and very grateful.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Dry house after major water leak

We had a major leak from a burst mains pipe under our house. DCC have done a great job drying everything with fans and dehumidifiers. They have visited every week and kept us informed of progress. Happily everything is back to normal now and we can get on with our lives! Special mentions to Sam and Archie who worked brilliantly in really difficult conditions.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Efficient and friendly

Ali and his team were really efficient and friendly - they explained everything, got the equipment set up quickly and had everything dried in half the time I expected! Really nice guys too, recommended if you’re ever in the unfortunate situation of needing their help

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Waile Bilal and Archie were very…

Waile Bilal and Archie were very organised and efficient at exposing the water- damaged areas and installing drying equipment and ancillaries. Their meticulous cleaning and tidying of what was clearly a very messy job was straightahead impressive and much appreciated.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Disaster Care were brilliant.

I cannot praise Disaster Care highly enough. From start to finish, they were highly organised and professional. Brilliant communication throughout and were always willing to help with the numerous questions I had! Both Ali & Jaylan were an absolute pleasure to deal with. Thank you so much for all your help.

21 November 2025
Unprompted review

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