Direct Vacuums Reviews 

46,520
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 3,082 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent product quality, noting that many refurbished items appear and function as good as new, often at competitive prices. People consistently highlight the efficient and quick delivery service, with items arriving promptly and well-packaged, and appreciate the overall great service. However, some customers noted product quality issues, like items arriving damaged, not working, or missing parts, with some developing faults soon after purchase. Occasional delivery problems were also mentioned, such as items being returned or sent to incorrect addresses. Some reviewers were unhappy with customer service when trying to resolve these issues, citing difficulties with refunds or responses.

What people talk about most

Product

People report positive experiences with product, often highlighting the excellent quality and value,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Quality

Reviewers mention positive feedback about quality, with many describing products as being in excellent or... See more

Price

Customers consistently note positive experiences with price, often highlighting competitive and good prices... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent, quick, and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My reviews is based on Customer service as I returned product so can't comment. Customer service is quick to respond can't fault it. They do their absolute best to find middle ground if not happy. Hum... See more

Rated 5 out of 5 stars

I've brought a few things over the years, at first new or nearly new but this time and last time the low price of refurbished won. Lakeland laundry dry, I actually wanted cover for dry soon I bought f... See more

Rated 5 out of 5 stars

The courier had a small problem with my address (I live somewhere with no road name or house number ) so the delivery guys rather than discussing the issue with Direct Vacuums, just returned to se... See more

Rated 5 out of 5 stars

We managed to find this tower fan online at direct vacuums just before the next ‘heat wave’ was due. As all local/ countrywide stockist were out of stock we decided to buy this fan on the fly, as OAPs... See more



Company details

  1. Appliance Store

Written by the company

Direct Vacuums are a unique company offering you brand name products at a fraction of the price of high street shops. Direct Vacuums is the only authorised re-seller of Electrolux, AEG, Zanussi, Hoover and Vax graded products, all our products are guaranteed for 1 year for complete peace of mind.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

47K reviews

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4.4

All reviews

(46,520)

3,047 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great refurbished Henry

Great price, excellent refurbished Henry for good price.
Item was delivered quickly, package in good condition. No issues, would recommend.

1 July 2026
Rated 5 out of 5 stars

satisfied customer…

Arrived when stated well wrapped but being an elderly lady struggled with instruction leaflet to me very limited, but am pleased with the fan works well and not to intrusive

26 June 2026
Rated 5 out of 5 stars

vacuum

Ordered this for dog hair which it picks up good. I had bother getting it work. There was no suction going in I thought maybe a bit was missing anyway after some emails I figured it out the top half of the vacuum was fitted and stuck the wrong way round I eventually got it off turned it round and and it worked so all was good. Pleased with it delivery was excellent

30 June 2026

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