DirectRepair Reviews 

75,277
TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

Found the service very good. Quick dispatch etc. Delivery charge somehow went double after i added 2nd item to cart even though they were sent together and weight wise they were extremely light. 2 pla... See more

Rated 5 out of 5 stars

I needed a replacement door for a clients washing machine. After searching their website, I couldn't find what I needed. I emailed Direct Repair and after sending them a photo of the details of the... See more

Rated 4 out of 5 stars

Excellent service once my order was taken: parts delivered quickly and correctly in enormous box. No damage. Why 4* and not 5*: simply because I tried to order directly on the site,< (it ignored it (... See more

Rated 4 out of 5 stars

I was very glad that DirectRepair carry the Kenwood item i needed AND they deliver to Ireland (a bit costly but it was worth in my case). Delivery took somewhat longer then the advised 2 to 3 days w... See more

Company details

  1. Electronic Spare Parts and Components Store
  2. Appliance Store
  3. Electrical Repair Shop

Written by the company

Direct Repair, de webshop voor alle onderdelen en accessoires voor huishoudelijke apparaten. Is uw koelkast, vaatwasser, wasmachine, droogkast, stofzuiger, koffiezet, mixer, boiler, .. kapot dan vindt U bij ons het geschikte onderdeel of het gepaste accessoire. Wij verdelen alle grote merken zoals AEG, Bosch, Braun, Electrolux, Indesit, Miele, Philips, Whirlpool,... maar ook voor minder courante merken kan u bij ons terecht! Bovendien bieden wij naast het volledige gamma originele witgoed onderdelen van de fabrikant ook goedkopere alternatieve onderdelen aan van een gelijkaardige kwaliteit. Vindt u uw onderdeel of accessoire niet? Neem dan gerust contact op met onze technische dienst op info@directrepair.be en wij helpen u graag verder!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

75K reviews

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4.3

All reviews

(75,277)

177 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Good and bad

Easy to find what I was looking for, easy to select and pay, swift delivery. €30 for two hooks was extorsion.

13 March 2023
Rated 3 out of 5 stars

After 10 days not received part I had paid for.

Ordered a part 10/03 at 12.51. Got an email thanking me for my order. I sent an email on 14/03 as no part received. Got a reply saying it was out of stock. On 15/03 came another email saying the part is expected 18/03. Email sent to me on 17/03 saying it has been shipped. Today 20/03 not received yet. Looked at the tracker and it's still in Belgium!!!

19 March 2023

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