Direct Plastics Reviews 

276
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers had a great experience with this company. Customers frequently point out that the online platform is very straightforward to navigate, allowing them to easily discover reliable building items at highly competitive market prices. Shoppers consistently praise the friendly delivery drivers and exceptionally helpful staff members who always ensure that products arrive promptly and in top-notch condition. However, some people mentioned encountering unexpected delivery delays and a complete lack of clear tracking information regarding their shipments. A few other people also felt dissatisfied when orders arrived with missing parts or incorrect items, which caused noticeable setbacks for their home projects.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, noting fast shipping times, accurate arrival dates,... See more

Product

Customers consistently note positive experiences with product, highlighting good quality items, a wide range... See more

Order

People report ambiguous experiences with order, as many reviewers highlight a straightforward website and... See more

Staff

Users describe positive interactions with staff, frequently highlighting delivery drivers and phone... See more

Price

Consumers find price to be a major highlight, with reviewers consistently praising the sensible and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A great service. Direct Plastics offered the best price for the small quantity of soffits I required. Ordering was straightforward. I realised after ordering that I didn't need as much as I thought an... See more

Rated 5 out of 5 stars

Fantastic company to deal with, I ordered 3 items in black plastic (I could only get white everywhere else) which took no time at all to get delivered. The job I was undertaking was time essential and... See more

Rated 5 out of 5 stars

Great price brilliant service delivered a day early which was brilliant. Delivery driver was so so helpful Excellent company first time used will definitely use again .

Rated 5 out of 5 stars

It's no wonder this company has been the top of It's tree since 2003, they are an excellent local firm offering good quality products at really sensible prices along with prompt deliveries and frien... See more


Company details

  1. Home Improvement Store

Information provided by various external sources

Direct Plastics is a leading UK supplier of cellular plastic building products to DIY & Trade at low prices. Buy UPVC Cladding, Fascia Boards and more today.


Contact info

4.0

Great

TrustScore 4 out of 5

276 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.0

All reviews

(276)

95 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The product we received was good but…

The product we received was good but the delivery needs to be looked at.
It was left in the side garden, no one rang the bell or knocked on the door. We did not know it was there until we went out to the bin. Then I checked my email to say it had been delivered 2 hours ago

26 February 2025
Unprompted review
Rated 5 out of 5 stars

The range of products and colours

The range of products and colours, The staff are polite when i contacted them and bent over backwards to help me. I hope we can do a lot of business in the future. Jason Mcphie CEO Ask.pest control

24 January 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Placed an order on 23/11/24 and I’m still waiting for delivery as of 15/12/24. I contacted them some weeks ago and was fobbed off with some crap about low stock, since then I haven’t received any correspondence about the unacceptable delay. Their customer service is appalling, don’t buy from them. If I could give them no stars I would, I’ll never use them again.

23 November 2024
Unprompted review
Rated 5 out of 5 stars

Wow well what can I say

Wow well what can I say? Ordered in the morning just before lunch, then mid afternoon knock to door, guess what it was my window board. All I can say is amazing service, thank you so much.

22 November 2024
Unprompted review
Rated 5 out of 5 stars

We live in a very rural part of West…

We live in a very rural part of West Wales
The main builders /plumbing suppliers
Are limited to two well known companies
That stock anything and everything but not the item that I required,thankfully I found your company,many thanks for a great speedy trouble free service

15 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent product and service

Really pleased with condition and quality of products. Delivered when stated and very helpful driver.
Installing is easy and quick as the interlocking edges are strong and deep enough to not have the upper piece falling out. Secures without splitting and uniform colour throughout. Recommended to all!!

4 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Would just like to say thank you to Toni Cairns for helping sort the order and collection for the next day first class service well done. Also Thanks to the two guys in the Reading warehouse for being very efficient sorting the collection this morning. Mega impressed with you guys. Thank you keep up the good work.
S Turner.

30 October 2024
Unprompted review

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