Only ordered a shrub literally yesterday, and it was delivered before lunchtime today!! Expected it to be in the 3-5 day time frame, so delighted. Super quick and efficient. The plant is exactly the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delivery was prompt and we were kept informed of delivery time and date. A minor complaint was that out of 36 mature plants 34 were well rooted but two had obviously been only placed in 3litre pots... See more
Good formative pruning of maiden tree on dwarf rootstock. Carefully packed, quickly shipped using good courier. Time will tell if this is as pretty as it looks, but so far, so good. I was unavoidab... See more
A great buying experience from start to finish. Communication was good throughout and we knew exactly when our trees were arriving. This is the 2nd order from Direct plants and certainly won’t be our... See more
Company details
Information provided by various external sources
We are a mail order only plant nursery set deep in the rural Norfolk countryside, part of wonderful East Anglia. We specialise in delivering high quality plants and trees across the whole of the UK direct from our nursery to your door and pride ourselves in offering a fast, friendly service. We accommodate all types of customers from the beginner to the more experienced green fingered gardener.
Contact info
Mill Hill Nursery & Fish Farm, Cliffen howe road, PE32 1BY, Kings Lynn, United Kingdom
- 01485 601143
- sales@directplants.co.uk
- directplants.co.uk
4.6
Excellent
799 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 2 weeks
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It did not arrive !
4 August 2026
Overall review
Great package, very good tracking service and most importantly a very healthy plant was delivered.
Thank you.
2 August 2026
Excellent Customer Service Plants came…
Excellent Customer Service Plants came well packaged.
Highly Recommend Direct Plants. Thanks so much
1 August 2026
Always top quality
Always top quality, the trees are the best I’ve seen anywhere. 10 out of 10
30 July 2026
Great trees
Great trees. Just missed the birthday they were for . Bit more early communication would be great.
28 July 2026
My query was answered promptly and my plant is excellent
I had a query which was responded to swiftly.
My plant delivery was good and the plant excellent.
Ill definitely use them again
28 July 2026
Happy Customer
Received a large and very healthy plant that is already doing well. Perfect.
8 July 2026
Plants by post …
Easy ordering easy payment system fairly good selection of plants at a reasonable price delivery average quality very good but most important packed well not as so. Any other company's I st cram plants in the box direct plants pack boxes corectly
27 July 2026
Delighted!
I am very pleased with my little crab apple tree I received. Is lovely and full of little apples. Thank you very much!
1 August 2026
Unprompted review
Delayed response
Delayed response. Missed out on buying in bulk from other providers for them only to get back to me after a week that they did not have the full quantity ordered.
20 July 2026
Exceeded my expectations
I ordered a dwarf cherry tree and tbh I wasn’t expecting much. It didn't take long for the tree to arrive. DX did a brilliant job with delivery and when I unboxed my tree it exceeded my expectations! Green, full and simply gorgeous. I will return for more.
19 July 2026
Stressful Experience!!!! Avoid!!!
Unfortunately after being a customer for a good few years and spending 0000's I'll not be buying from direct plants again. Still in the process of trying to obtain replacement for a missing fruit tree and spending hours on the phone chasing DX I'm still no further forward. Direct Plants communication (wh n it rarely happens) has become meaningless and non-commital. My next step is to dispute my order through visa to get my money back.
A message to Direct Plants. You're causing your customers unnecessary stress and your communications(when they happen) are empty promises!!
17 July 2026
Unprompted review
Six plants
Ordered six plants, they all come very well packed and in great condition. Really good addition to my garden. Thank you Direct Plants.
19 July 2026
Plants were very well packaged
Plants were very well packaged, no damage to them
Plants are perfect and fit greatly in my garden
12 July 2026
I brought trees from this company…
I brought trees from this company delivered in perfect condition much better than other online nurseries. They were nice and tall and very healthy. Have just ordered 2 more excellent
16 July 2026
Plants deliverd all healthy
4 July 2026
Very good company
Our second purchase of trees/bushes from Direct Plants. Arrive on time extremely well packaged and presented. Very good plants etc
10 July 2026
Was very pleased with my order,it…
Was very pleased with my order,it arrived withen 5 days and packed very well
10 July 2026
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