Only ordered a shrub literally yesterday, and it was delivered before lunchtime today!! Expected it to be in the 3-5 day time frame, so delighted. Super quick and efficient. The plant is exactly the... See more
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Review summary
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Delivery was prompt and we were kept informed of delivery time and date. A minor complaint was that out of 36 mature plants 34 were well rooted but two had obviously been only placed in 3litre pots... See more
Good formative pruning of maiden tree on dwarf rootstock. Carefully packed, quickly shipped using good courier. Time will tell if this is as pretty as it looks, but so far, so good. I was unavoidab... See more
A great buying experience from start to finish. Communication was good throughout and we knew exactly when our trees were arriving. This is the 2nd order from Direct plants and certainly won’t be our... See more
Company details
Information provided by various external sources
We are a mail order only plant nursery set deep in the rural Norfolk countryside, part of wonderful East Anglia. We specialise in delivering high quality plants and trees across the whole of the UK direct from our nursery to your door and pride ourselves in offering a fast, friendly service. We accommodate all types of customers from the beginner to the more experienced green fingered gardener.
Contact info
Mill Hill Nursery & Fish Farm, Cliffen howe road, PE32 1BY, Kings Lynn, United Kingdom
- 01485 601143
- sales@directplants.co.uk
- directplants.co.uk
4.6
Excellent
802 reviews
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Replied to 25% of negative reviews
Typically replies within 2 weeks
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Directplants deliver
Directplants deliver. Bamboo arrived when stated it would be. It was very well packaged, Pot wrapped in a plastic bag and watered, then placed in a very sturdy big box, well it was 6ft tall. When opened it was in perfect condition. The free plant that came with my Bamboo, (spend over £50) was a nice addition. A good company to buy from. I am a very happy customer.
11 June 2026
Quick efficient effortless
11 June 2026
Very good plants and customer service
11 June 2026
Delivery was prompt and we were kept…
Delivery was prompt and we were kept informed of delivery time and date.
A minor complaint was that out of 36 mature plants 34 were well rooted but two had obviously been only placed in 3litre pots shortly before shipping and hadn't developed roots requiring such a pot size.
10 June 2026
Plants arrived very healthy ready to…
Plants arrived very healthy ready to plant
Five stars
Nicholas Price
10 June 2026
Avoid at all costs
Avoid at all costs. We ordered the Pineapple Broom seven days ago. Delivery was promised within 5 days but no tree. Emailed company, no response. They never answer the phone. Not a way for a company to operate in the 21st century. Customer service is appalling
16 June 2026
Unprompted review
Reply from Directplants
Dear Customer,
We are genuinely sorry for your experience and fully understand your frustration.
Unfortunately, after your order was placed, we discovered that the Pineapple Broom stock had been damaged and was no longer in a saleable condition. Regrettably, this meant we were unable to fulfil the order as expected.
As soon as we identified the issue, a full refund was processed and an apology was sent. We appreciate that this does not change the disappointment of not receiving the plant you were looking forward to, and for that we sincerely apologise.
Whilst stock issues of this nature are thankfully very rare, they can occasionally occur when dealing with living plants. We always strive to provide excellent service and clear communication, and we are sorry that on this occasion we fell short of the standards we set ourselves.
Thank you for your feedback, and please accept our sincere apologies for the inconvenience caused.
Kind regards,
Direct Plants
Plants were delivered as expected and…
Plants were delivered as expected and all very good healthy looking privet.
Also good communication and information given before buying from staff.
8 June 2026
Collected my plants
Collected my plants
.It was all very easy from ordering to collection.
The packing was very good, it kept the plants from breaking on the way home.
The plants were in excellent condition. I was very pleased with the plants and the price. I would definitely use Directplants again.
6 June 2026
From ordering to delivery 10/10
Extremely good service from ordering online to delivery - which was to the Isle of Wight, where other companies wouldn't do.
5 June 2026
Cherry tree
Tree arrived perfectly packaged good delivery driver very helpful and web site easy to use. Good clear information and great price.
6 June 2026
Perfect. No issues. Lovely Apple Tree in a pot!
Quick delivery. No issues. Apple tree well packaged so no damage. Looks healthy and can't wait for Autumn :-)
5 June 2026
Excellent customer services
Excellent customer services, Good quality plants, delivery on time. value for money. Highly recommend.
5 June 2026
Very good plant
Very good plant, packed well and excellent delivery. Thanks. Would definitely recommend Directplants.
4 June 2026
Wanted to buy a plant as a house moving…
Wanted to buy a plant as a house moving gift for a friend and chose a mock orange from Directplants. Ordering and delivery went without a hitch. I visited soon after it arrived and the plant looked to be in very good condition. My friend is delighted. I am very pleased.
30 April 2026
Tree arrived on time
Tree arrived on time, very pleased with the oramental cherry nice and healthy looking and was packaged well would use the company again.
31 May 2026
Excellent service
Excellent service. A lovely plant that arrived quickly in great condition.
A bonus free plant too!
2 June 2026
Good healthy strong plants ,very well…
Good healthy strong plants ,very well packaged. Excellent price quickly delivered
1 June 2026
Plants arrived within a few days
Plants arrived within a few days. Packaging was strong & the plants were well packed. Best of all amazing healthy plants.
28 May 2026
Ordered a dwarf pear tree
Ordered a dwarf pear tree, which arrived in a few days. Beautifully packaged and an amazing specimen of a tree.
Great Price, Great Quality. Would recommend!
6 June 2026
Unprompted review
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