Ctgwindows Reviews 60

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making the entire process pleasant. The service provided is frequently highlighted as excellent, with many appreciating the efficiency and the high quality of the installation work. People are also very happy with the products, noting the superb job done on their new windows and doors. However, some customers mentioned a minor issue where a door cill that was paid for was not delivered. Additionally, a few people experienced more complex installations than initially expected, though the company's fitters were able to improvise and complete the work effectively.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being friendly,... See more

Service

Customers had positive experiences with service. Many reviewers praised the professionalism and efficiency of... See more

Product

Consumers find the product to be of high quality and are delighted with their new doors. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We needed a new conservatory roof and throughout the process CTG windows were professional and provided us with all the information we needed. Our fitters Gary and Scott were prompt, pleasant and ca... See more

Company replied

Rated 5 out of 5 stars

Really happy with our new windows and the service from CTG! Steve who came out to quote us was lovely and really helpful, showing us lots of great options which helped us to visualise what our windows... See more

Company replied

Rated 5 out of 5 stars

Scott and Gary did a brilliant job on our windows/door. They were professional, kept us in the know about what they were doing, and the work they've done is faultless. Not a bad word to say about CTG... See more

Company replied

Rated 5 out of 5 stars

Living by the coast most properties are subject to all weathers and I thought it necessary to replace my front door which had 20 years of Cornish weather chucked at it. Finding a local trader wa... See more

Company replied



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

60 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly helpful fitters

The windows were ready much quicker than we expected. The fitters were really friendly, knowledgeable and happy to explain all of the stages to me. They advised me on what to do next with our plasteboarding and cleaned up well after the job. I would definitely recommend CTG.

6 March 2026
Unprompted review
Ctgwindows logo

Reply from Ctgwindows

Hi Laura, thank you for your lovely review and recommendation!

Rated 5 out of 5 stars

New Door

Hi, great work from Gary and Scott, very tidy and clean ,super finish on the door very pleased with everything they did.
Ben

9 March 2026
Unprompted review
Ctgwindows logo

Reply from Ctgwindows

Hi Ben, thank you so much for your review!

Rated 5 out of 5 stars

A good experience from start to finish

A good experience from start to finish: straightforward survey and planning, we didn't have to wait too long, and installers Gary & Scott were excellent: great attention to detail, polite, helpful. Would definitely use this company again, thank you to everyone involved.

4 February 2026
Unprompted review
Ctgwindows logo

Reply from Ctgwindows

Hi Patricia, thank you for your lovely review!

Rated 5 out of 5 stars

Great service

Very easy process from first contact to installation. Installers were very friendly, considerate, and helped with our cat flap! Would recommend.

15 January 2026
Unprompted review
Ctgwindows logo

Reply from Ctgwindows

Hi Helen, thank you for your lovely review!

Rated 5 out of 5 stars

Living by the coast most properties …

Living by the coast most properties are subject to all weathers and I thought it necessary to replace my front door which had 20 years of Cornish weather chucked at it.
Finding a local trader was a must as there experience was most important to me.
Looking no further than C.T.G St Ives/Hayle
there reply was swift and decisive.
Within days my measurements were taken, Prices were sorted and I now the owner of a stunning new front door.
I would highly recommend C.TG to friends.

20 January 2026
Unprompted review
Ctgwindows logo

Reply from Ctgwindows

Hi Jeff, thank you so much for your review! We're so pleased to hear you're happy with your new front door.

Rated 5 out of 5 stars

Very pleased with my new patio door so…

Very pleased with my new patio door so very well fitted by Andy and Tony. Everything was left clean and tidy. After a very positive experience with a new front door a few months ago I had no hesitation in using CTG again.

5 January 2026
Unprompted review
Ctgwindows logo

Reply from Ctgwindows

Hi Linda, thank you for your lovely review! We're thrilled to hear you're pleased with your new patio doors.

Rated 5 out of 5 stars

Fixed a window

Kevin attended at the given time to fix a bathroom window hinge , he was friendly and polite. The window was fixed in no time. Would recommend.

18 November 2025
Unprompted review
Ctgwindows logo

Reply from Ctgwindows

Hi Paul, thank you so much for your review!

Rated 5 out of 5 stars

Professional and conscientious

Andy came to install a new door. The job turned into a much more difficult installation than anyone expected. Andy went above and beyond in getting the problems sorted out and remained polite, friendly and professional throughout. I was impressed with the effort he went to to rectify the glitches! I am impressed with CTG. All members of the team I have had contact with have been brilliant. From Diane on the phone to Andy installing and everyone else I have been delighted with the service provided. Thank you.

31 October 2025
Unprompted review
Ctgwindows logo

Reply from Ctgwindows

Hi Nicola, thank you for your lovely review and kind words, we will be sure to pass them onto the team!

Rated 5 out of 5 stars

Really happy with our new windows and…

Really happy with our new windows and the service from CTG! Steve who came out to quote us was lovely and really helpful, showing us lots of great options which helped us to visualise what our windows would look like. Our installers Casey & Ian were really friendly and efficient and have done a wonderful job of fitting our windows - we’re so pleased with them!

24 October 2025
Unprompted review
Ctgwindows logo

Reply from Ctgwindows

Hi Mollie, thank you for your review!! We really appreciate your kind words and will be sure to pass them onto the team.

Rated 5 out of 5 stars

New door

I ordered a new front door from CTG having accepted a good quote from them. The lead time was as promised, and they answered my query about fitting a door knocker straight away.
The fitters were Casey and Ian, who were cheerful, professional and fast workers. Unfortunately, having taken out the old door and frame, when they unwrapped the new door, they noticed a small nick in the frame, and so immediately ordered a replacement. This meant that the new door had to be fitted on a temporary basis, but they came back this week with the new frame and carried the work out very tidily. Excellent service.

7 October 2025
Unprompted review
Rated 4 out of 5 stars

Fabulous new front door

Fabulous new front door, not cheap, but expertly installed by Andy and Tony. They had to improvise the installation to overcome some unique issues and still managed to complete the install within the day.
Four stars as we are without a door cill that was paid for, but was impossible to fit due to aforementioned issues. Full five if a refund for this had been offered.

8 October 2025
Unprompted review
Rated 4 out of 5 stars

The Fitters Casey+Ian were very helpful…

The Fitters Casey+Ian were very helpful and patient and very professional as things didn't start off very good in the beginning , but with reasurment and professional knowledge it all tuned out well , we're both very pleased withour new door thankyou

1 October 2025
Unprompted review
Rated 5 out of 5 stars

From start to finish

From start to finish, everyone we dealt with was great. We received a very competitive quote from CTG, our windows and door arrived and was fitted way before the estimated date. We had 2 sets of fitters over 2 visits and they were friendly and brilliant with our excitable dog!

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Casey and Ian did a brilliant job

Casey and Ian did a brilliant job. Listened to what we wanted around the windows. Job was left clean and tidy. Thank you.

18 September 2025
Unprompted review
Ctgwindows logo

Reply from Ctgwindows

Hi Racheal!! Thank you so much for your kind review!!

Rated 5 out of 5 stars

Replacement door

I am pleased with my new door,what good clean workers can't fault them , everything taken down from the door and replaced with new one .Very professional and polite well done guys!!

15 September 2025
Unprompted review
Ctgwindows logo

Reply from Ctgwindows

Hi Janet, thank you so much for your lovely review!!!

Rated 5 out of 5 stars

Highly recommend

Smooth experience from beginning to end. Casey and Ian did a great job and we’re delighted with the result. Highly recommend.

26 August 2025
Unprompted review
Ctgwindows logo

Reply from Ctgwindows

Hi Michelle, thank you for your kind review!!

Rated 5 out of 5 stars

CTG do it again!

Once again the CTG Windows crew did the business! Arrived on time, fitted a new window in next to no time and carried out some minor repairs to one of our custom made doors from CTG. Hats off to Andy and Tony who even drank my coffee! Well done lads!

26 August 2025
Unprompted review
Ctgwindows logo

Reply from Ctgwindows

Hi Guy! We really appreciate your kind review and lovely comments!!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look