Dior Reviews 

Wish I’d read the reviews before purchasing. I’ll be cancelling my account and going to Lancôme and Chanel in future. Was advised on the online video consultation I could try items and return if unsuitable. I returned one lipstick, tried it, didn’t like it - eventually got a refund. Took a while. However, plenty of fulfilled orders later and I tried a foundation. From the order I kept the primer, lipstick and other items but the foundation was dreadful. Very watery and this 48hr wear - not even one hour. This was supposed to replace my Estée Lauder double wear, which is great but to take advantage of ordering from one place with available offers, I thought I would get equal satisfaction from the Dior Foundation. Not just watery, despite using the recommended primer AND loose powder on the top, it just didn’t work at all. On removing makeup in the evening my face was already devoid of any signs of this stuff, which explained my ghost-like pallor, the same pallor I have before applying makeup! They refuse to refund. Now I don’t know if the item is defective or just plain rubbish but they refuse to refund as they say I have used it! Well yes, this was the advice given, “try it, if you don’t like, return it”. I doubt this is the same company it used to be. Customer Service is non existent, their attitude is appalling and the products are not what they used to be. I am now seeking a chargeback from my credit card and will be advising Trading Standards. Get this company out of the UK. We have standards! I feel scammed.

Purchased a lip oil from here which offered engraving. Thought it would add a nice little touch for a Christmas gift, turned up no engraving at all. Impossible to contact as they send you all around the houses.

Shame on you for supporting the apartheid occupying state of israel, animal cruelty, human rights violations, war crimes etc etc etc

Terrible customer service from Federica - online chat.

The parcel never arrived. I was lucky enough that my neighbour, found my parcel near a bin, 500 meters away from our house! Soaked, damaged and half open! DPD sends me a message and emails EVERY DAY that oh there has been an issue, I reported this to DPD, and they didnt even bother to update their system. I reported to DIOR and they couldn't care less!!! I didnt ask for a refund, but their only solution for a never-delivered item is for me to then return the items for a refund! No proper apologies, nothing. Just rude and awful. Wasted so much time. I should have just not been honest with them and said I never received the parcel. Imaging paying for a product, someone finding it on the road damaged, and the provider is like oh yeah return it and we'll process a refund. How about bloody apologies and explanation that you would investigate properly and get back to me? How about just replacing the damaged lipstick rather than me spending MORE time on returning the products which only one of them is damaged?

I will NEVER EVER buy anything from dior again.

My item never arrived. I had purchased a foundation and was delivered to the wrong house. I contacted DPD via website chat where they confirmed it was delivered to the wrong address and I had to contact Dior to raise an investigation, which I did. 2 weeks later Dior have stopped responding to my emails and I still don’t have an answer or my item.

Quite possibly the worst customer services I have ever experienced. An order was not dispatched, and I requested updates from Dior. Needless to say, Stacey and Clarissa were far from helpful. No updates, just ignored emails. Thankfully my bank was able to retrieve my money back from Dior for the undelivered goods. I would steer clear from purchasing cosmetics direct from them, and use other stores such as Selfridges, Harrods or John Lewis. Their customer services are much better. If I could give this company and their customer service advisors zero stars I would. They are utterly laughable.

If I can give them zero I would. Don’t buy any make up/cosmetics on the Dior website. I bought a face powder and the colour was faulty. They made me send it back for analysis at my expense, and after about 5 months I’m still waiting for a refund after they refused to give me one and then the item I asked for went out of stock because they reply after at least 1-2 weeks after I email them. The most recent email is asking for more and more information about my private bank details asking for confirmation letters from the bank etc.

I will never buy anything from Dior again, utterly appalling.

They are absolutely disgraceful! I paid for a £3800 handbag to be sent a handbag that looks like a return from another customer with no protective wrapping on the charms and no booklet or authenticity card. After bringing this to their attention, I have to keep chasing for an update. One week later, still nothing! I am fuming and will be taking this up with my credit card company. Absolutely disgraceful company!

I’ve been wearing the same perfume for 25 years - unfortunately I can only get this online now but every year I get it gifted to me for Christmas and it lasts a year and then the exercise is repeated. This last year the spray stopped working 1/4 bottle in. Dior accepted the return and that’s where the good customer service ended. It’s been 4 weeks since the item was returned to them for investigation - they won’t respond to emails. They won’t replace the item. It’s disgusting. It’s the only perfume I like and for such a high end label, their service leaves a lot to be desired…I write to them daily now asking for an update and my emails are simply ignored - the last I got said “still being investigated” - 3 weeks after returning it!!

Worst aftersale service ever
Terrible products

We bought an erring from them for 500£. The charms on the earring started falling down. Emailed them, they did not reply. Called them they said they need to check and this could take upto 14 days and they requested photos. Of course nothing heard back after 14 days. Called again, they said a response was received and the item seems to be defective . They emailed us asking to send the item back. We informed them it was sent as a gift to another country. They stopped responding

This type of service is expected from cheap brands or fake websites. The quality of products is not worth a penny for the amount paid .

Terrible products terrible service

£2800 lost!
I ordered a handbag that was supposed to be delivered in 2 days.
I was tracking it for a few days with UPS until I finally called them. Someone finally called me back and told me the parcel had gone missing.
UPS told me to contact DIOR and that they should send out a replacement. I’ve now contacted DIOR 3 times, and they say that someone will call me back. I wish I had read these reviews before ordering as I would of never ordered. It’s now been two weeks, I cannot believe a luxury brand of this size can treat customers spending thousands like this. I will NEVER buy another DIOR item again. I am still no further forward and have no refund or no bag. AVOID

If I could I would rate 0 stars. I returned a pair of sunglasses because they were defective. UPS lost the content of the parcel for reasons that are outside of my control. It has been a month already and I haven’t seen any refund yet. I have been trying to get it sorted with their customer service (if we can call it this way) and now I have been told I need a police report and an affidavit posted to their office in Paris for having a refund. I would not expect such a poor experience from Dior.

I recently placed an order on Dior beauty, they had an offer you received a free gift, which was a straw Dior pouch, and the pouch was not in my parcel on delivery receipt, the website also mentioned that you received a free lip and eye pallet which was also missing from my order.
I immediately contacted customer services and they apologised for the mixup and said there were no more bags left, but they would send me a free code for a free gift on my next order so I spent another £50 and order arrived with no free gift.

I have since emailed and received no reply.

Will never use this website again. It appears they do not care about customer service because there’s so many bad reviews about the Dior website service and nobody is bothering to contact customers.

Placed an order online for Dior pure poison as a gift. The cost was £126 and I used PayPal. The order appeared to go through and both my bank and PayPal showed the order pending. However, the order was not confirmed by Dior and nothing arrived. Despite contacting customer service, PayPal and my bank my money ended up in limbo. PayPal said the only way MY money would released without having to wait 30 days was if Dior released it. Guess what - apparently they can’t do that! So I can’t access my money and I didn’t get the perfume- go to Boots or the perfume shop this company is useless.

After a video consultation to obtain advice on a makeup purchase (original I had bought was discontinued) the advisor recommended two of there new range and put them in the online basket. I asked for samples but was told they do not provide them and that I could try the makeup for a few days and if it did not live up to my expectations that I could return them using the prepaid label. The makeup was nothing like the original so I boxed it up to return but there was no label provided. I contacted the company by phone (even France) and email to obtain a label. Eventually I contacted PayPal and explained and they contacted the company to send me a return address. The company then replied to my personal email saying DPD did not operate in Northern Ireland (blatant lie). I wish I had of read these reviews before my purchase. You expect better from a luxury brand but this is the second time I have been burned purchasing from luxury brands. Lesson learned I will not be purchasing from Dior again they do not deserve my custom until their customer service is reflective of their prices.

I placed an order and then read the reviews and freaked out... thankfully my order arrived and it was beautifully presented. The items I paid for were all there, however the complimentary samples I was due to receive because I'd spent over £100 on beauty products were not packed, which was disappointing. I think next time it would be best for me to just shop in store for Dior beauty products, especially as missing items seem to be a common problem. Luckily for me this time it wasn't the actual products missing just the samples.

Worst customer service ever. They "lost" my purchase and refused to give me a refund. Eventually they did after 2 months of chasing but they were rude, unhelpful, slow and uncommunicative.

I purchased an engraved Sauvage Eau de Parfum and matching After Shave Balm as a Christmas Present for my Husband. The service I received from Dior was second to none. Ridiculously fast, even with engraving, beautifully packaged and lots of thoughtful gifts (including a couple for me) at no extra cost. I will only ever order direct from Dior from now on and I would highly recommend as I simply couldn’t fault them on their products, speed or presentation. Superb
#18217808. UK08054196

I purchased 2 items sent them back in the same box through dpd have proof etc, they said only one item was returned. I phoned, twice and assured it would be sorted, this was November they don’t answer emails, shocking I certainly wouldn’t buy online again,ladies or gents be aware, so bad for a big company.

After receiving my order and realising 1 item was missing I contacted them, for them to do an investigation they come back to me to say DPD said they delivered and they replied I quote "will absolutely not be refunding or replacing the missing item" I'm not sure how DPD would know if I had received all my items which was packed and why they went to them for the missing item as it was packed by DIOR not DPD. Would not order online again.