Dior Reviews 123

Parcel was handed to another resident - even though I was in and there’s a secure parcel room in the building - now 3+ weeks after this date and Dior are still disputing my complaint. Refusing replacement or refund. Claimed to have raised an in destination with DPD ( who have confirmed no investigation has been raised) and then emailed stating deliver shows you received the parcel - even though I’ve emailed them proof they have it to another person with a clearly different surname. For such a big company their customer service is the worst I’ve experienced. Will not be purchasing from then again.

Dior need schooling in customer service. No class, No care, just generic email response that didn’t make any sense to what I complained about. Just a long message about how great they are. The word narcissistic springs to mind, no accountability no advice no help just self promotion.

I’m so disgusted with the attitude of Dior customer service. I spent over £80 on products in Brent Cross which happens to be over 40 miles away from me and I was driving back home. The woman gave me the wrong bronzing stick I specifically requested number two even after we tried it on and she said it was a good colour on me. Stupidly, I didn’t look at the bag when I got home. I found out that she’d given me number one for very fair skin.

I call customer service who told me there’s nothing they can do except wait for me to receive a return envelope to send it back once they receive it they will send me the right product out

How disgusting no apology nothing. For somebody that’s going through radiotherapy and has to be doing this five days a week it was my one day that I ran into the store to get something to make me feel better.

And disgusted and I should’ve looked at the reviews in the first place. How can you do something like this to somebody that’s going to be such a dramatic life change

Shame on you, Dior!!!!

If i could give 0* for Dior Beauty Product Packaging Quality i could.

They have lost me as a customer for good... never again .

I'm suprised a company like Dior would do these things but not only did I order in November, a 200ml Sauvage EDP bottle directly from their website, they sent a 100ml Parfum (weaker smell/strength and smaller size). I contact customer service who reply slowly and then they say they can't help, they think they sent the right item...I literally have black and white evidence of the order confirmation and what I received and I emailed this to them. I wouldn't expect this from Dior at all, maybe from Primark yes.

This company is absolutely shocking, my order was placed in December and I’m still to receive my order, I’ve emailed on several occasions with no response. Avoid at all costs!

Appalling customer service. I tried returning an item, got an email saying I would be sent the return label within 30 minutes. No label arrived. Emailed again and got no response. I went on chat this morning, got connected to "Victoria". I told her the issue, guess what? The chat got disconnected. I am now stuck with a package I dont want so am £180 out of pocket. I will stick to using Boots from now on.

I have placed an order for a perfume,Vanilla Diorama and I was so excited about it,nothing to do with the notes,I cannot smell the vanilla at all,it is a very plasticky smell 😢I’m so disappointed as it was quite expensive

⭐☆☆☆☆ – Extremely Disappointing Experience with Dior Customer Service

I ordered a brooch from Christian Dior last Thursday as a birthday gift for my best friend. The website clearly stated a 3–4 working day delivery, which is why I did not choose express shipping.

Three days later, my order was still marked as “placed” with no processing update. After contacting customer service, I was told the item was not available in the warehouse and that they were waiting for confirmation from a boutique in Paris — something that apparently takes several days.

I was later informed by another agent that my order would definitely not arrive by Friday, meaning more than 8 days after purchase, and that this was somehow my fault for not choosing “fast delivery.” This is unacceptable when standard delivery is advertised as 3–4 days.

I contacted Dior again to ask if the item could be delivered to Lisbon, as I am travelling there, and was told I couldn’t change the address. As a last attempt, I asked if the birthday recipient — who is currently in Paris — could simply pick up the already-paid item from the boutique. The answer was no, with no reasonable explanation or alternative solution.

The only options offered throughout this entire process were to order something else or cancel my order.

For a luxury brand, this level of disorganisation, poor communication, and lack of accountability is shocking. My partner has ordered from Dior many times before, with deliveries arriving within 24–48 hours, which makes this experience even more disappointing.

This was by far the worst customer service experience I’ve had with any designer brand. Dior failed to meet its delivery promise and took no responsibility for it. Unless this is addressed properly, this will be the last time I purchase anything from Dior.

Scumbag, i order items and paid for a next day delivery ... near a month and still not receive the item. Their website continue scamming people and getting worst and worst
costumer service ? unprofessional at all and rude.

I ordered a Dior scarf on 15 December 2025, intending it to be a Christmas gift. The item was only finally delivered on 6 January 2026. This completely defeated the purpose of the purchase and caused unnecessary embarrassment.

The entire delivery arrangement was a complete disaster. I never expected such incompetence from a luxury brand like Dior. Ordering online from Dior is an experience I would strongly advise others to avoid, as it seriously damages the brand’s reputation.

Throughout this process, I contacted customer service multiple times. The responses were meaningless and repetitive — simply asking me to “be patient”. There was no real assistance, no escalation, and no sense of responsibility. I wasted a significant amount of time chasing for updates that should never have been my job.

The courier company Temis is utterly unreliable and unprofessional.
• The first delivery attempt was made without any prior notification.
• After the failed attempt, there was no follow-up or response.
• When a new delivery was finally confirmed in early January, I stayed at home waiting, only to be informed at the last minute that delivery could not be made and had to be rescheduled again.

It is unacceptable that Dior continues to use such an incompetent courier. A luxury brand should not work with a courier of this standard.

My Order ID is EC03867752. Dior management should review this case carefully to see how poorly customer service handled the situation and how badly the courier failed at every stage.

Ordering Dior should be a pleasant and enjoyable experience.
Dior online shopping left me feeling angry, frustrated, and completely helpless.

Rhaky from Dior customer service was so helpful, compared to other agents. She was caring and attentive. She understood my situation and she really tried to assist me for a resolution.

She is a asset to your team and she deserves a pay rise. Or a free fragrance of her choice !

Thank you Rhaky x

Absolutely terrible lipstick was supposed to be delivered the day before 24 hour delivery dpd left a photo which shows was under a tree on a public footpath the customer service is patronising ignorant and very cocky I will never buy from them again I'd advise anyone to avoid I wish I had read the reviews first

Day 1 received package which clearly had damaged contents (visible staining from contents), messaged Dior. Day 2 received email reply requesting photos, photos sent - nil reply. Day 3 nil reply via email, WhatsApp'd them - nil reply. Day 4 nil replies, Phoned them and was told it would be sorted. Day 5, nil replies. Day 6 nil replies, WhatsApp'd them again, nil reply. Day 7, messaged via website requesting return and refund for whole order, wife will be disappointed but I'm sure there's better stuff out there.

I am writing to express my severe disappointment regarding the quality of handbag purchase and the subsequent, completely unacceptable customer service experience concerning the necessary repair.
Despite the luxury price point and expectation of superior craftsmanship, the metal chain attached to the bag broke due to apparent poor material quality and mechanical failure in 2 years after purchasing/during moderate use. This suggests a significant defect in the hardware provided by Dior.

Upon returning the damaged bag to the boutique/sending it to the repair center, I was given a quote for the replacement of the single metal chain. I was quoted a cost of 300£ when the original purchase price of the entire handbag was 1000£
Charging such an exorbitant fee for the replacement of one defective component is unjustified and insulting to a loyal customer. This pricing model demonstrates a fundamental lack of value for customers and disrespect for the investment we make in your brand. When a core component fails due to poor quality, the repair cost should reflect, at minimum, a warranty adjustment or a reasonable component price, not 30% of the entire item's value.

The staff handling this matter were unhelpful and unwilling to explore any reasonable solution, standing firm on the excessive repair cost despite the clear quality issue. This experience has severely damaged my faith in Dior's commitment to standing behind its products.

Due to this severe disappointment in product longevity and the truly unjustified repair quote, I cannot in good conscience recommend purchasing items from Dior. I have resolved that I will not be a repeat customer.

Very bad customer service. I have a concealer leaking. Was supposed to get a replacement, but been waiting +3 weeks. No response any longer on email. Called 3 times, got promised to get emails, which I don't get and then I spoke to her and she said that she actually didn't have any rights at all to send a replacement. I said the concealer is in fact leaking and that it's all over tiktok if you just search on it. She said it can be "fake news", even though there's multiple people saying the same thing.

The one I spoke to was Isadora, Swedish customer service (english-speaking person)

I ordered this item online and it mentioned next day delivery..... the next email was this asking me for feedback when NO order ever arrived.
I called the customer support who in a very pleasant manner informed me that my order had been cancelled manually but no one informed me. Of course the item is no longer in stock. Of course I was charged and never refunded when the order was cancelled.
Basically had I not called, I would have never got the order and still been charged.
Excellent care, Dior! Excellent stock check and ordering process online! You should be very proud!

PS. You will find this review on other available platforms to make sure clients know what to expect from this luxury brand.

I would advise customers to check their order in the presence of the delivery person if possible and take photographic evidence of any damage. I received an order that was well packaged and had no visible signs of external damage to the outer packaging. On opening the product box, the bottle had cracked and the contents leaked out, but was contained within the inner product box. I contacted Dior to advise and provided photos but they dismissed my complaint on the grounds it was impossible for it to have been broken prior to dispatch and therefore I must have broken it.
I found their response to be very dismissive and upsetting to be deemed a liar, in their view.

Had reason to contact Dior Customer care recently. They were very helpful and supportive, sorting my issue out in a timely fashion.
Thank you

I have been a platinum member of the reward program for three years now . The general service from Dior has considerably declined in my opinion. Even when I have purchased large ordered I have not been given samples as store staff advise they aren’t sent any. On one purchase they didn’t even have bags . The quality of the reward gifts have also declined, when I raised with Dior they offered to send an alternative which I chased considerably until they sent two samples , which was disappointing . I have just had the surprise gift tote bag which hasn’t even come in a Dior box . I know these may seem like like things but if Dior are not going to offer the service they promote this is wrong . I spend £1000s in Dior each year and have always advocated for the brand .
I don’t think I can do this any more , it’s a shame as the Platinum level of the reward program used to be very good . I will be looking at others brands in the future