DigitalFibre Reviews 

Rubbish service. bad customer service i wish I had never change still no good customer service not allowed to speak to a manager. They use a delivery company to deliver my new router. But neither they or the delivery company imformed me.the hand was delivery but because I had no Internet. And also then the hand set did not work. They have taken full payment but I have had no service till 18th July there take over was on 28 june. They keep asking for more information which I have done cholie manger promised to call me back last Monday another total lye still wanting for call and my promised compensation for major over charges DO NOT TRUST THEM BAD COMPANY

Tia was absolutely fantastic. I didn’t understand my bill, she went through everything with me so I understood it fully. She took her time and answered all my questions. She was soo friendly, definitely an asset to your company..

If i could give a minus i would, this company are scammers, they told me at the beginning that they would cover the cost for me to move from my other supplier 4com to them, otherwise why would i move, they lied even though i have emails to prove they said this to me, i have asked them for the call recordings too, as every call will say what i was told the truth, how convenient they never come back to me with the call recordings.

there service is terrible, the first 6 week i had no internet connection as a business this is not on and made life very difficult.

You can never get through to anyone on the phone, you have to request a call back and you are lucky if you get a call a week later on

We agreed on a cost of £85.00 and in the first month they took over £600 without telling me, since then they keep taking £120.00 then refund then take the same amount again, its been an absolute headache the whole process.

All liars and scammers.

Mae was incredibly helpful, and managed to resolve an issue I had ongoing for weeks in a matter of hours. Really appreciate her hard work!

I spoke to a young lady named Tiah. She was polite, helpful and interested in what I had to say. She put me on the right track to get my issue sorted. If this is her normal manor, I would happily employ her.

Excellent customer service, very friendly and helpful. A pleasure dealing with Tiahh.

thankyou BELLE for being a constant in your support with our phones,internet etc....hugely valued rep,thanks from bodytech

Belle was very helpful and put my worries to bed. Thank you Belle.

Teahh wasmost helpful and professional.

Having been a bit blunt with Tiahh a few days ago. She has been very helpful and touch wood the phone will come on line working by the end of today.

Very helpful and did everything she said she would. Very pleasant and friendly. Lady called Tiah

After months of frustration with Digital Fibre, it was a pleasure to speak with Mae. She quickly became aware of my concerns about inaccurate invoices and promptly calculated and agreed the credits. She promptly emailed me with our agreement of the amount to be credited and has passed that information to her colleagues.

You haven’t provided the service that you promised to do & haven’t full filled the expectations that you said you were going to do in order which in turn convinced me to switch from my current supplier! You’ve caused nothing but problems & in response to this we’ve lost business because of it! It’s unacceptable!

Mya was excellent she listened to my query was sympathetic and resolved it immediately. She is a credit to your organisation

Spoke to tiahh . Very helpfull and got my questions emailed to right departments when speaking to me on phone . Great aftercare service , easy to deal with.

Chloe and Tia have both been fantastic look after the business account. Professional down to earth and 'real' people.

Today I spoke to Belle. I’ve been having issues since moving companies. With what Belle assisted with she was very professional & helpful. There are still a few things that are to be sorted out with digital fibre but today I was very happy with what Belle assisted me in. She’s a lovely young girl who I hope the company appreciate. Thanks again Belle

STAY AWAY FROM THIS COMPANY, they pressured my Uncle into a contract by cold calling him, telling him BT were switching off the old landlines & he had to do something NOW to stop the lose of his home phone & his telephone number, he has never had broadband, knows nothing about the internet & how to use it, doesn’t even have a mobile, so his only contact is by his home phone landline, he has communication issues & understanding issues following a stroke, but they manage to coerce him into a contract, taking on average £95.98 per month, when it originally started in June 2025 it was for £55.73 which is still expensive for a basic landline user, but in January 2026 they took £186 using the direct debit & as yet have given no explanation why!!🤬I have now helped him set up a new home phone with BT costing just £21.09 per month, when speaking to BT they didn’t even know who this Digital Fibre company were, in my opinion they are opportunistic, immoral con people, praying on older, vulnerable members of our society, taking 100’s of pound from their bank accounts for a service they neither need or want🤬disgraceful!! They should be ashamed!!

Mya was amazing at fixing my phone line. Thank you Mya

We have had to ring quite a few times with queries to our bills. Things are added on that we have not asked for. We changed recently to Digital Fibre because they were cheaper than BT but now within a few months they are the same. Speaking to Tiahh she sorted it all out for us, so now we should be back to the amount we started on. We wont know if this has worked until next month.