2 scales bought from this company. Both are fully functioning and reliable and come with guarantees. Lesson learnt - buy products from specialists in their domain, not from online retailers that sell... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had to contact this company about a set of scales we ordered from them less than 6 months ago which had one of its components fail. A replacement, under warranty, was sent out the same day, usin... See more
Company replied
When placing the order I there was a problem with the site and I thought the order had not gone through and so I ordered again. I then got 2 emails showing that both orders had gone through. I rang c... See more
Company replied
I can't leave a review on the scales as they were bought as a gift. However the customer service from this company is excellent. I mistakenly ordered 2 items and when I rang them the person I spoke t... See more
Company replied
Company details
Written by the company
Huge selection of digital scales for kitchen, commercial and industrial use from top quality brands - with our lowest prices ever!
Contact info
Units A6-A7 Withytree Farm, Broadway Road, GL54 5NT, Winchcombe, United Kingdom
- 01352861111
- sales@digital-scales-company.co.uk
- digital-scales-company.co.uk
4.9
Excellent
183 reviews
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How this company uses Trustpilot
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Excellent in fairness
Excellent in fairness. Early delivery and good customer support for business invoice.
19 January 2026
Reply from Digital Scales Company
Hello Anthony,
Thank you for your excellent feedback.
We’re glad to hear you were happy with the quick delivery and our customer support, and we really appreciate you taking the time to share your experience.
Best wishes, Sue @ Digital Scales Company
Good scales and fast shipping
Bought a scale and and calibration weight and both came as described. Scale seems to work well and shipping was fast.
16 January 2026
Unprompted review
Reply from Digital Scales Company
Hello,
Thank you for your kind feedback!
We’re pleased to hear the scales are working well and that your order arrived quickly.
We appreciate your support and hope to serve you again soon.
Best wishes, Sue @ Digital Scales Company
Great service
16 January 2026
Reply from Digital Scales Company
Hello Andrew,
Thank you for trusting us with your order and for leaving a great 5 star review! It is really appreciated.
Best wishes,
Sue @ Digital Scales Company
A fab family business
A fab family business!
Fast delivery and excellent communication.
It's the little details that make such a big difference!
Will definitely use again.
Thankyou
4 December 2025
Reply from Digital Scales Company
Hello Jess,
Thank you so much for your lovely review!
We’re delighted to hear you enjoyed the fast delivery and communication, and that the little details stood out for you. As a family business, that really means a lot to us.
Thank you again for your kind words and support, please do not hesitate to get in touch if we can help again soon!
Best wishes, Sue @ Digital Scales Company
Reply from Digital Scales Company
Hello Ante,
Thank you for your order and for leaving a great review! It is really appreciated.
Please do not hesitate to get in touch if we can help again in the future.
Best wishes, Sue @ Digital Scales Company
Digital Scales
Easy found the product on Google and the Digital Scales website was clear and easy to use. Price was very competitive and they provided a quick courier service.
6 December 2025
Reply from Digital Scales Company
Hello Gio,
Thank you so much for your lovely review! We're really glad you found us easily and had a smooth experience on our website. Great to hear the price and delivery hit the mark too!
We really appreciate your support.
Best wishes, Sue @ Digital Scales Company
Reply from Digital Scales Company
Hello Nick,
Thank you for the great review!
We're really pleased to hear you found it easy to order on our website and the excellent Brecknell scales were well packed and work well for you. We really appreciate your support!
Best wishes, Sue @ Digital Scales Company
Don't look anywhere else this place is perfect!
Easy to use website and a great choice of products. Unfortunately I cannot yet comment on the scales, they are a Christmas present. Very quick delivery.
4 December 2025
Reply from Digital Scales Company
Hello Jan,
Thank you so much for your lovely review!
We're delighted to hear you found our website easy to use and our product range just right. We hope the scales make a perfect Christmas gift, and we're glad the delivery was quick for you.
If you need anything at all, we're always here to help!
Best wishes, Sue @ Digital Scales Company
Great customer service
I can't leave a review on the scales as they were bought as a gift. However the customer service from this company is excellent. I mistakenly ordered 2 items and when I rang them the person I spoke to was very friendly and helpful. He cancelled one item and immediately refunded me. The item arrived quickly and was very well packaged. I would definitely recommend this company.
27 November 2025
Reply from Digital Scales Company
Hello Marilyn,
Thank you so much for your lovely review! We’re really glad we could sort out the duplicate order quickly for you, we’re pleased to hear our team was able to help right away.
It’s great to hear that your item arrived safely and quickly. We really appreciate your recommendation and are delighted you had such a positive experience with us.
Thanks again for trusting us with your order.
Best wishes, Sue @ Digital Scales Company
Quick despatch of the scales
Quick despatch of the scales, well packed, on time delivery. Reasonable delivery charge.
10 November 2025
Reply from Digital Scales Company
Hello Shaun,
Thank you so much for your great review!
We’re delighted to hear that your Ultraship scales arrived quickly, well-packed, and on time. We always aim to offer reliable delivery at a fair price, so your feedback means a lot. Thank you.
Best wishes, Sue @ Digital Scales company
Good online service-dispatched…
Good online service-dispatched quickly-arrived within 24hours- well packed.
Nothing negative to say, only positives.
Would recommend to anyone wanting to buy from this company.
28 October 2025
Reply from Digital Scales Company
Hello,
Thank you so much for your kind words! We're delighted to hear your order arrived quickly and safely. We really appreciate your recommendation!
Best wishes Sue @ Digital Scales Company
Good value and prompt delivery in first…
Good value and prompt delivery in first class packaging. Thankyou. A.R. Birmingham.
26 October 2025
Reply from Digital Scales Company
Hello Amanda,
Thank you for your kind words.
We’re really happy to hear that you were pleased with the value, speedy delivery, and the care we put into our packaging. We take a lot of pride in making sure every order is handled with attention and arrives safely, so it means a lot to know that came through.
Hope to see you back again soon!
Best wishes, Sue @ Digital scales company
Service was friendly and efficient
Service was friendly and efficient. Great quality product.
22 October 2025
Reply from Digital Scales Company
Hello Emily,
Thank you so much for your order and leaving us a lovely 5 star review, it is really appreciated!
Please do not hesitate to get in touch if we can help in the future.
Best wishes, Sue @ Digital Scales Company
The item seems a very reasonable price
The item seems a very reasonable price, and was the type I wanted. Delivery was quick and efficient. Used the scales this morning to gather data on bird weights for the national bird ringing scheme and they were absolutely fine.
14 October 2025
Reply from Digital Scales Company
Hello,
Thanks so much for your lovely review! We’re really glad the Jennings JSR600 pocket scales were just what you needed and that they’re working well for your bird ringing work. Great to hear delivery went smoothly too — we appreciate you taking the time to share your experience!
Best wishes, Sue @ Digital Scales Company
Digital scales
Great company kept me updated about my package. Super fast delivery would definitely be recommended.
7 October 2025
Reply from Digital Scales Company
Hello Steve,
Thank you so much for your kind words! We're delighted to hear you were happy with our service and speedy delivery. We really appreciate your recommendation!
Best wishes, Sue @ Digital Scales Company
Reply from Digital Scales Company
Hello Michelle,
Thank you for trusting us with your order and leaving 5 star review, it is really appreciated!
Best wishes, Sue @ Digital Scales Company
Good job
Speedy delivery, well packaged and exactly what was ordered. Couldn't ask for more
30 September 2025
Reply from Digital Scales Company
Hello Mat,
Many thanks for your order and great review, it is really appreciated!
Please do not hesitate to get in touch if we can help in any way.
Best wishes, Sue @ Digital Scales Company
Ordering process very easy and updates…
Ordering process very easy and updates were sent throughout.. can’t fault anything and the hand written personal thank you on invoice was lovely… hopefully won’t need another set of scales in the near future but if I do I know the right company to buy from
8 September 2025
Reply from Digital Scales Company
Hello John,
Thank you for your order and 5-star review, which is really appreciated, your comments will be passed onto the team.
Best wishes, Sue @ Digital scales Company
Excellent service
I am very pleased with the price and the overall experience of ordering from Digital Scales Company. Everything went smoothly and I received the scales the day after I ordered them. Communication was great. Thanks!
4 September 2025
Reply from Digital Scales Company
Hello,
Thank you for your order and great review, it is really appreciated!
Please do not hesitate to get in touch if we can help in any way in the future.
Best wishes, Sue @ Digital Scales Company
Highly recommended
Great Company, fantastic personal support throughout the order process, very efficient delivery service, highly recommended :)
5 August 2025
Reply from Digital Scales Company
Hello Jane,
Thank you for your order of the platform scales and for leaving a wonderful review! It is really appreciated and will be passed on to the team.
Please do not hesitate to get in touch if we can help in any way.
Best wishes, Sue @ Digital Scales Company
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