2 scales bought from this company. Both are fully functioning and reliable and come with guarantees. Lesson learnt - buy products from specialists in their domain, not from online retailers that sell... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had to contact this company about a set of scales we ordered from them less than 6 months ago which had one of its components fail. A replacement, under warranty, was sent out the same day, usin... See more
Company replied
When placing the order I there was a problem with the site and I thought the order had not gone through and so I ordered again. I then got 2 emails showing that both orders had gone through. I rang c... See more
Company replied
I can't leave a review on the scales as they were bought as a gift. However the customer service from this company is excellent. I mistakenly ordered 2 items and when I rang them the person I spoke t... See more
Company replied
Company details
Written by the company
Huge selection of digital scales for kitchen, commercial and industrial use from top quality brands - with our lowest prices ever!
Contact info
Units A6-A7 Withytree Farm, Broadway Road, GL54 5NT, Winchcombe, United Kingdom
- 01352861111
- sales@digital-scales-company.co.uk
- digital-scales-company.co.uk
4.9
Excellent
184 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
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Prompt and helpful telephone service
15 May 2026
Reply from Digital Scales Company
Hello Victoria,
Thank you for your order and lovely review, it is really appreciated!
Best wishes,
Sue @ Digital Scales Company
Great customer service
Due to a poor internet connection my order wasn’t processed properly. I received a very kind call from them first thing the following morning to address the issue. The order was with me the following day.
13 May 2026
Reply from Digital Scales Company
Hello Ruth,
Thank you for your lovely review.
We’re so pleased we were able to quickly resolve the issue and get your order to you without any delay.
As a family business, providing helpful customer service is very important to us, and we really appreciate you taking the time to share your experience.
Best wishes Sue @ Digital Scales Company
The delivery time and customer service…
The delivery time and customer service were both excellent. I ordered the wrong model and they got the correct model to me the next day. I couldn't have asked for better service.
3 May 2026
Reply from Digital Scales Company
Hello Eleanor,
Thank you so much for your kind review!
We’re really pleased to hear that both our delivery service and customer support met your expectations.
Mistakes can happen when ordering, so we’re glad we could quickly get the correct model to you the very next day.
Your feedback means a lot to our team, and we truly appreciate your kind words and support.
Best wishes, Sue @ Digital Scales Company
The scales arrived in good time and in…
The scales arrived in good time and in good condition.
29 April 2026
Reply from Digital Scales Company
Hello Phillip,
Thank you for your feedback!
We’re so pleased to hear your scales arrived quickly and in perfect condition.
We really appreciate your support.
Best wishes, Sue @ Digital Scales Company
Absolutely exemplary customer service
Absolutely exemplary customer service. Replaced some faulty scales free of charge, 11 months after I bought them, no quibbles. Highly recommended.
6 May 2026
Unprompted review
Reply from Digital Scales Company
Hello,
Thank you so much for your kind review.
We’re delighted we could help resolve the issue quickly and to your satisfaction.
Providing excellent customer service is very important to us, so your recommendation really means a lot.
Thank you again for your support!
Best wishes, Sue @ Digital Scales Company
Excellent scales and brisk delivery
10 April 2026
Reply from Digital Scales Company
Hello Ralph,
Thanks so much for your kind words!
We’re really pleased you’re happy with the scales and that your order arrived quickly.
We appreciate your support and hope to serve you again soon.
Best wishes, Sue @ Digital Scales Company
Reply from Digital Scales Company
Hello Malcolm,
Thank you for your feedback!
We’re glad you found the ordering process simple and the delivery fast and efficient. We really appreciate your support and comments.
Best wishes, Sue @ Digital Scales Company
Good scales
Good scales, does not measure liquid qty, my fault i didnt check this.
And little delay on delivery, ordered on a sat and expecting next day as paid for, didnt get until the tuesday, so no point in paying next day delivery, should have just paid standard.
So i feel a little misleading.
However scales ok and do job i need for.
28 March 2026
Reply from Digital Scales Company
Hello Rebekah,
Thank you for your feedback, we’re glad the scales are working well for you. We appreciate your understanding that theses scales do not weigh liquid quantities.
We’re sorry for any confusion around delivery. As we dispatch orders Monday to Friday, weekend orders are processed on Monday, so next-day delivery applies from dispatch. We’ll look at making this clearer going forward.
Thank you again for your comments and for your feedback, it really helps us improve.
Best wishes, Sue @ Digital Scales Company
Great customer support!
Great customer service! I had an issue with the online payment system (nothing to do with digital scales company) where I had unkowingly paid for the order twice and someone from digital scales called me immediately to let me know and sort the issue! Products are as stated too.
18 March 2026
Reply from Digital Scales Company
Hello Danielle,
Thank you so much for your kind feedback!
We’re really pleased we could quickly resolve the payment issue for you, and that you’re happy with the products.
We always aim to provide the best possible service, so it’s great to hear this reflected in your experience.
We truly appreciate your support!
Best wishes,
Sue @ Digital Scales Company
Reply from Digital Scales Company
Hello Charlie,
Thank you for your order and great 5 star review, it is really appreciated! Please do not hesitate to get in touch if we can help again in the future.
Best wishes, Sue @ Digital Scales Company
Excellent UK supplier
Great traditional service from a UK company! The scales were just what we needed at a really good price with ex-stock delivery. The bonus was the personal service that Digital Scales gave us! What more can you ask for?!
12 March 2026
Reply from Digital Scales Company
Hello Wendy,
Thank you so much for your kind words! We’re delighted to hear that the scales were exactly what you needed and that you were pleased with the price and fast delivery.
Providing a personal, reliable service is something we take great pride in, so it’s fantastic to know that made a difference to your experience. Your feedback really means a lot to our team!
If there’s ever anything more we can help with, please don’t hesitate to get in touch, we’d be more than happy to assist.
Best wishes, Sue @ Digital Scales Company
Reply from Digital Scales Company
Hello Justin,
Thank you for your order and taking the time to leave great feedback on your scales and the fast delivery, it's really appreciated!
Please do no hesitate to get in touch if we can help in any way.
Best wishes, Sue @ Digital Scales Company
Came on time lovely service
1 March 2026
Reply from Digital Scales Company
Hello,
Thank you so much for trusting us with your order and for leaving a great review.
It is really appreciated!
Best wishes, Sue @ Digital Scales Company
Reply from Digital Scales Company
Hello Zoe,
Thank you so much for your kind words!
We're pleased to hear your order arrived quickly and that you had a positive experience with our customer service. We truly appreciate your support!
Best wishes, Sue @ Digital Scales Company
Excellent customer service
I had to contact this company about a set of scales we ordered from them less than 6 months ago which had one of its components fail. A replacement, under warranty, was sent out the same day, using an overnight courier.
Couldn't ask for better service than that.
24 February 2026
Unprompted review
Reply from Digital Scales Company
Hello Pat,
Thank you so much for your wonderful review!
We’re sorry to hear you had an issue with the scales, but we’re really pleased we could resolve it quickly and get a replacement out to you straight away under warranty. Providing fast, trouble-free support is exactly what we aim for.
We truly appreciate your feedback and your business!
Best wishes,
Sue @ Digital Scales company
Great prices compared to other sites
Great prices compared to other sites, and items delivered safely and quickly
20 February 2026
Reply from Digital Scales Company
Hello Michael,
Thank you for your fantastic review!
We’re delighted to hear that you were happy with the pricing on your Brecknell scales and that your order arrived safely and quickly. Providing competitive prices along with fast, secure delivery is something we work hard to maintain, so it’s great to know we met your expectations.
We truly appreciate your business and look forward to serving you again in the future!
Best wishes, Sue @ Digital Scales Company
Great purchasing experience.
Easy ordering on their website, fast delivery, well packaged quality product. Friendly thanks for your purchase message was a nice touch.
13 February 2026
Reply from Digital Scales Company
Hello Oliver,
Thank you for the wonderful feedback!
We’re so glad you had an easy ordering experience and that your order arrived quickly and in perfect condition. It means a lot to hear that our thankyou message made a difference, too.
We truly appreciate your support and hope to serve you again soon!
Best wishes, Sue @ Digital Scales Company
Great little scale and fast shipping
10 February 2026
Reply from Digital Scales Company
Hello Karen,
Thank you so much for your kind words!
We're glad you're enjoying the scale and that it arrived quickly to your amazing Highlands address.
We truly appreciate your support and hope to serve you again soon!
Best wishes, Sue @ Digital Scales Company
FANTASTIC
It s a family business. Excellent HUMAN customer service. Prompt delivery by Royal mail. If you need scales- trust.
5 February 2026
Reply from Digital Scales Company
Hello,
Thank you so much for this amazing review!
As a family business, providing genuinely human customer service really matters to us, so your words mean a lot.
We’re also glad to hear your order arrived promptly. Thank you for your trust and recommendation, we truly appreciate it!
Best wishes,
Sue @ Digital Scales Company
Very prompt from ordering to recieving…
Very prompt from ordering to recieving the product and extremely accurate.
30 January 2026
Reply from Digital Scales Company
Hello Giles,
Thank you for taking the time to leave a review! We’re really pleased to hear that you found the ordering process prompt and the pocket scales accurate. Your feedback means a lot to us, and we appreciate your support.
Best wishes,
Sue @ Digital scales company
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