Paid for the annual sub, literally a month in and I haven't received my monthly meme's. contacted support via email and via the chat, no one is getting back to me and it has been over a week! service... See more
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UPDATE: After emailing them, on the date of the renewal, I was sent an email confirming the cancelation officialy, and got no extra charges. Site functions are alright, buggy, but decent. But nothi... See more
Company replied
Good money for value, only when it works! Is my second month subscribed on Digen.ai. I mostly use Sora 2 and Veo 3.1. Both video generators have some issues, first Veo it used to work fine but then la... See more
Company replied
I have an active paid subscription, but for the past two days I haven’t been able to generate a single video. The system constantly shows that the queue is full and generation is unavailable. I am pay... See more
Company replied
Company details
Written by the company
Digen.ai is an all-in-one AI-powered video creation platform designed to empower creators, marketers, and storytellers at every level. Our intuitive editing interface enables users to generate high-quality video content in seconds—simply by entering a text prompt. Whether you're crafting a social media clip, a product showcase, or a creative short, Digen translates your ideas into compelling visuals with minimal effort. Beyond text-to-video, Digen supports versatile media inputs: upload static images, and our AI breathes life into them—generating smooth, dynamic animations with natural motion and cinematic transitions. Need to refine existing footage? Our video enhancement suite intelligently upscales resolution, stabilizes frames, balances color, and optimizes playback quality—ensuring your output looks professional and platform-ready. Digen integrates cutting-edge generative models responsibly, offering access to advanced capabilities such as lip-synced voiceovers, AI-driven motion generation (Act Motion Gen-2), prompt enhancement, and stylized visual effects. Users can experiment with diverse visual styles—from photorealistic to artistic—via tools inspired by leading research (e.g., architectures akin to Sora-style temporal modeling, Nano Banana Pro for stylized control, and Veo 3.1–level coherence). Complementing the creation suite, the Digen Community connects over 5 million creators worldwide across 12 languages. It’s a vibrant space to share work, exchange feedback, collaborate, and earn rewards through daily engagement. At Digen.ai, we believe powerful storytelling should be accessible, intuitive, and joyful—no technical expertise required. — Where creativity meets intelligence. 🌍✨
Contact info
United States
- team@digen.ai
- digen.ai
2.0
Poor
66 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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I attempted to generate a video using Sora 2
I attempted to generate a video using Sora, but all of my requests were rejected. The system cited 'High Traffic/High Queue' as the reason for the failure. I purchased a subscription specifically to avoid these queues and to ensure video generation would be available even during peak times. Despite waiting for two hours, the system continued to reject my requests rather than processing them
27 January 2026
Unprompted review
Reply from Digen
Thank you for reporting the Sora2-related issues. After verification, the video generation errors and delayed support responses currently experienced by some users are due to technical adjustments and traffic fluctuations on the official platform (not intentional misconduct). We are urgently communicating with the platform team to restore services and optimize processes.
We sincerely apologize for the inconvenience caused. If you wish to address fee-related concerns, please contact us via:
✅ Live Chat: Click "Chat" at the bottom-right corner of the page
✅ Email: team@digen.ai (include order number and issue details)
We will prioritize your case and provide a clear solution within 24 hours. Thank you for your patience and understanding—we are committed to resolving this swiftly and ensuring such issues do not recur.
This has been a terrible experience
This has been a terrible experience, it worked somewhat for a about a month. I am half way through a project, but since they have offered 'Free' use to everyone, you can't populate any videos, customer service don't respond to messages, I have lost two days work trying to generate a video, the 30 seconds that they have generated are unusable and are such poor quality. It's obvious what is coming, when the 'free' offer is over, you pay to generate videos, then pay again to upscale the quality. Their greedy plan to encourage new paying members is going to be death of their business, as those of us who are already paying customers will leave, enough is enough. Digen is cheap but losing days of work isn't! It has been like this for weeks now, it is miserable, they have let us down badly
27 January 2026
Unprompted review
Reply from Digen
Sorry for the unpleasant experience. We will work on improving the issues you mentioned. If you encounter any other problems, please feel free to contact us at any time.
To ensure your issue is resolved efficiently, please:
✅ Provide a secure email address (Digen email): Please send your email securely through this platform (ensure the address is clearly visible).
✅ Contact online customer service: Click the “Chat” button in the bottom right corner (available 24/7, no waiting).
✅ Send an email to team@digen.ai (please include detailed steps, screenshots, and error information).
Due to the high volume of online chats and emails, our team will prioritize your request and ensure a clear response within 48 hours. We sincerely apologize for any inconvenience this may cause.
Cheap subscription but unusable
Good money for value, only when it works! Is my second month subscribed on Digen.ai. I mostly use Sora 2 and Veo 3.1. Both video generators have some issues, first Veo it used to work fine but then lately when you upload a starting frame it does not act as a starting frame but as a reference mostly. I tried Veo in another subscribed service and is working fine. Now Sora 2: It has many issues, first of all, the videos come in lower quality for some reason, compared when I am using Sora 2 elsewhere, I am guessed they have bought the cheapest API service. Then, there is also the problem with Sora 2 being unable to generate videos because of high queue, don't ask me what it means, that the error I am getting. Especially lately, I have tried to generate about 30 videos and only 3-4 were generated. The customer support is unable to help and sometimes it takes them even days to reply. Despite the economical subscription tier, unfortunately is unusable, so I don't think I will renew my subscription.
27 January 2026
Unprompted review
Reply from Digen
Thank you for your feedback regarding Sora2. — We fully understand your current anxiety and disappointment, and we sincerely apologize.
Upon verification, the video generation errors and customer service response delays encountered by some users are due to technical adjustments and traffic fluctuations on the official platform (not intentional violations). We are urgently communicating with the platform team to restore service and optimize the process.
To efficiently resolve the issue, please send your account information and subscription credentials via private message or email to team@digen.ai. Our dedicated team will reply within 24 hours to verify the issue and develop a compensation plan.
We promise that no user will suffer losses due to service negligence, and we sincerely hope to have the
Scam Site
This app is a scam do not use it. They claim to offer 'unlimited Sora 2,' but they don't. Once you purchase a plan, there is no way to cancel the subscription, which is a huge red flag. Even after upgrading, I still couldn't create any videos. DO NOT USE THIS APP
UPDATE: You can’t contact them to cancel your subscription plan, and what they claim as unlimited is absolutely a scam, like I said before. They are even using AI to reply to our reviews on Trustpilot. The owner should be arrested.
26 January 2026
Unprompted review
Reply from Digen
Dear user,
Thank you for your feedback regarding Sora2. After verification, it has been confirmed that some users are currently experiencing video generation errors and delayed customer service responses due to technical adjustments and traffic fluctuations on the official platform (this is not intentional misconduct). We are urgently communicating with the platform team to restore services and optimize processes.
We also fully understand the inconvenience you encountered while attempting to cancel your subscription—this is completely unacceptable. Since our product is a continuous subscription, cancellation requires manual processing to ensure the security of your account (the system cannot complete it automatically
Problems
Tried to cancel my account many times even through the app which had a delete account option that never works - Digen is now taking payments from a subscription account which I successfully cancelled.
I have blocked them from taking anymore and started a visa dispute which I will stop if there is a satisfactory reply - Just cancel my account please.
19 January 2026
Unprompted review
Reply from Digen
Dear User,
We fully understand the inconvenience you're experiencing when trying to cancel your subscription—this is completely unacceptable. Because our product is a continuous subscription, cancellation requires manual processing to ensure your account security (the system cannot automate this).
To help you resolve this issue smoothly, please:
✅ Contact Online Customer Service: Click the "Chat" button in the bottom right corner of the page (available 24/7, no waiting)
✅ Send Email: Send your issue details to team@digen.ai (please provide account information and proof of payment)
✅ Provide Security Email: Securely share your Digen email address through this platform, and we will prioritize your request.
Note: If you submit a cancellation request within 7 days of payment, we will provide a full refund and cancel your continuous subscription.
Due to high inquiry volume, all requests will be processed within 48 hours.
We sincerely apologize for any inconvenience caused. Thank you for your patience and trust—we will do our best to restore your account access as quickly as possible. If you have any questions, please feel free to contact us. We are always ready to assist you.
this is a wrost ai website
this is a wrost ai website
very very slow and less quality than veo 3
19 January 2026
Unprompted review
Reply from Digen
If you encounter any issues, please feel free to contact us.
To ensure efficient resolution of the issue, please:
✅ Provide a secure email address (digen email): Please send the email securely through this platform (make sure the address is clearly visible).
✅ Contact online customer service: Click the "Chat" button at the bottom right (available 24/7, no waiting).
✅ Send an email to team@digen.ai (please provide detailed steps, screenshots, and error information).
Due to high volume of online chats and emails, our team will prioritize your request and ensure a clear response within 48 hours. We apologize for any inconvenience this may cause.
Good error vidio generet
8 January 2026
Unprompted review
Reply from Digen
If you encounter any problems, please feel free to contact us. To ensure efficient resolution, please:
✅ Provide a secure email address (digen email): Please send your emails securely through this platform (please ensure the address is clearly visible).
✅ Contact online customer service: Click the "Chat" button in the bottom right corner (available 24/7, no waiting required).
✅ Send an email to team@digen.ai (please provide detailed steps, screenshots, and error messages).
Due to the high volume of online chat and emails, our team will prioritize your request and ensure a clear response within 48 hours. We sincerely apologize for any serious inconvenience this may cause.
Not worth it
UPDATE: After emailing them, on the date of the renewal, I was sent an email confirming the cancelation officialy, and got no extra charges.
Site functions are alright, buggy, but decent. But nothing can excuse charging a subscription you already clicked to cancel because the button on the site doesn't work, while at the same time it shows a message saying "Subscription has already been canceled". Definitely scummy behavior. Currently trying to cancel through e-mail.
13 January 2026
Unprompted review
Reply from Digen
Hi there,
Thank you for your honest feedback — we’re truly sorry to hear about this frustrating experience. You’re absolutely right: if the “Cancel” button doesn’t work, charging you is unacceptable, and the conflicting message (“Subscription has already been canceled”) makes it even worse. This is a serious bug, and we’re treating it as a top priority.
To fix this immediately and securely:
1️⃣ Email us at team@digen.ai — we’ll manually cancel your subscription and issue a full refund for any charges after your attempted cancellation.
2️⃣ Visit our website and click “Contact Support” (bottom-right) for live assistance.
For your privacy, please avoid sharing personal details publicly. We’ll resolve this within 24 hours of your contact.
Again, our deepest apologies — we’re fixing this now.
HORRENDOUS (Non-Existent) Customer "Support"
Let me begin by saying that this WAS my favourite site until it all ceased to work for me. Everything was functioning wonderfully for the first two months of my UltraMax subscription until three days ago when literally everything stopped working. Countless attempts to contact Support have been useless. No response, no reply. No idea what is happening and no way to even cancel my subscription. They were more than happy to take my money but are not giving me what I purchased. Absolutely HORRENDOUS customer support...in fact, NO Customer Support whatsoever. So sad as it was once a great service
14 January 2026
Unprompted review
Reply from Digen
Dear Tony Barone,
Thank you for your feedback — we sincerely apologize for the frustration and poor experience you’ve had. This is not the level of service we strive to provide, and we take full responsibility.
To resolve this urgently and securely, please reach out to us via either of the following channels:
1️⃣ Email us directly: team@digen.ai
2️⃣ Visit our website and click the “Contact Support” button in the bottom-right corner to start a live chat.
For your privacy and security, we kindly ask that you do not share sensitive account details in public comments. You may also reply to us via private message if the platform allows it.
We’re committed to making this right immediately and will prioritize your case upon contact.
Digen AI ( common problem)
Digen AI is great for Sora 2 and Veo 3, but it has some issues. Often, when I try to create a very simple video, it says the video violates their policies. I don’t know what type of policies they have, and sometimes a very simple video won’t generate. That’s why I’m scared to buy an upgrade plan.
10 January 2026
Unprompted review
Reply from Digen
Thank you so much for taking the time to share your honest experience on Trustpilot. We truly appreciate your feedback—and we completely understand your frustration regarding content being flagged or blocked, even when your video seems straightforward and harmless.
The issue you encountered is likely due to our automated safety system, which scans prompts and outputs for potentially sensitive keywords, visual elements, or themes—even if unintentional—to comply with global content policies. While this helps protect all users, we acknowledge that the system can sometimes be overly cautious, leading to false positives. This is something we’re actively working to improve.
A few things we want you to know:
✅ You’re not alone — Many creators have reported similar experiences, and your feedback is helping us prioritize smarter, more transparent moderation.
✅ Upgrading won’t add more restrictions — In fact, paid plans often come with more generous generation limits, faster review queues, and access to dedicated support. The goal is to empower your creativity, not limit it.
✅ We’re happy to help personally — If you’re comfortable sharing your prompt or a screenshot (via our support channel or website), we’d be glad to investigate what triggered the block and suggest workarounds.
Again, thank you for your honesty. Users like you are essential in shaping a better, more creator-friendly AI tool. If you have any other questions or suggestions, we’re all ears!
Happy creating,
— The Digen AI Team
I bet the 1 star reviews is from the…
I bet the 1 star reviews is from the people owning those scummy apps that offer same service, but charge you 50USD per video. Digen.ai is a wonderful service that i wish i had known of way earlier. Wish there were more companies like this, but that doesn't matter, because ill just use digen from now on.
4 January 2026
Unprompted review
Reply from Digen
🌟 Thank you so much for this incredible 5-star review — and for standing up for us!
We love your energy — and we’re totally with you: Digen.ai is built to make high-quality AI video creation accessible, affordable, and actually easy. No hidden fees, no $50-per-video surprises 😉.
It means the world to us that you’ve chosen to stick with us — and we promise to keep earning your trust every day.
P.S. If you ever need help or just want to share more feedback (or roast those “scummy apps” some more 😄), our team is always here at team@digen.ai or via live chat.
With gratitude,
The Digen Team
You cannot cancel subscription
Once you sign up, they don't allow you to cancel your subscription. Which is very annoying. Other AI sites allow you to easily cancel. This site seems like a scam site. I’m going to block my card. 😡
EDIT: They responded after putting up this complain and I had to email them to cancel my subscription and now it’s cancelled. I hope they fix the cancel subscription button soon to avoid negative reviews like this
22 December 2025
Unprompted review
Reply from Digen
Dear User,
We sincerely apologize for the poor experience and fully understand your frustration.
Upon review, the link you referenced (https://digen.ai/subscription) , and the current subscription page is not yet fully functional—it only displays a “JavaScript required” message, without showing the cancellation policy or self-service options. This is a technical oversight on our end, and we deeply regret the confusion it has caused.
Please rest assured:
✅ You can absolutely cancel your subscription;
✅ Refunds are supported per our policy (where applicable);
✅ No action is needed on your part—simply reply to this email with “Please cancel my subscription”, and our team will process it manually and immediately, followed by a confirmation email.
We’ve escalated a fix for the page functionality and URL routing. Thank you for bringing this to our attention—your feedback drives real improvement.
scam and fraudulant site company…
scam and fraudulant site company webpage everything is broken and malfunction collecting fakefees
9 December 2025
Unprompted review
Reply from Digen
Hello,
Thank you very much for taking the time to share your feedback—we sincerely apologize for the inconvenience you experienced. Your input is extremely valuable to us, and we’d like to better understand what specifically went wrong, including what you meant by “service interruption with fake holiday fees” (or similar—please clarify if we’ve misinterpreted).
To help resolve this promptly and effectively, we kindly invite you to contact our support team directly at team@digen.ai. A dedicated team member will follow up with you personally to investigate the issue and work toward a satisfactory resolution.
Once again, we deeply regret any frustration this may have caused—and we truly appreciate the opportunity to make things right.
Best regards,
The Digen AI Support Team
Digen has a lot of Problems
Digen has a lot of Problems, I downloaded it, but whenever I open it, my phone will seized,to the extent that nothing is functioning for a long time...
18 December 2025
Unprompted review
Reply from Digen
Hi there, thank you so much for your feedback — we sincerely apologize for the frustrating experience you’ve had 😞
Digen.ai is still under active optimization, and the freezing/unresponsiveness you’re encountering is likely due to one or more of the following:
🔹 Heavy model loading on first launch (especially on mid-to-low-end devices)
🔹 High CPU/memory usage during initial cache & resource initialization
🔹 Compatibility issues with certain Android versions or OEM skins (e.g., MIUI, EMUI)
👉 Recommended actions:
Update to the latest version
Your voice drives our progress. We’re committed to one core promise:
“Intelligent” should never mean “unresponsive.” 🫡
Thank you for your patience and trust.
It is not possible to unsubscribe
Once you sign up, they don't allow you to cancel your subscription. They will take your money forever. The cancellation system doesn't work and they don't respond. Be careful, don't open subscriptions or put your credit card.
After my first review, the chat support confirmed that they had proceeded to deactivate my subscription.
13 December 2025
Unprompted review
Reply from Digen
Replied by email: In English, hello, I’m very sorry for the trouble caused by unsubscribing; I will contact you to handle your subscription status.
Useless Service
I asked for a refund.
Issues:
They claim that they generate videos on 1080p and got 720p (useless)
It changed the prompt to whatever it wanted so no improve here.
The rules to ask for a refund is 7 days, and 5 minutes videos, I am far from that.
I contacted them yesterday regarding these issues, no answer whatsoever.
UPDATE: I've got the refund, there was an issue with my bank, that's why I couldn't find it and it was done in a timely fashion.
Sorry for the confusion.
17 November 2025
Unprompted review
Reply from Digen
We sincerely apologize for the frustration you’ve experienced — especially regarding video transitions and the lack of timely response. This falls short of our service standards, and we take your concerns seriously.
While Digen.ai strives to deliver reliable AI video tools, technical limitations or unexpected behavior may occasionally occur. If the functionality you purchased is not performing as documented in our official feature descriptions, and you believe you meet the eligibility criteria under our Refund Policy, we encourage you to contact our support team directly at team@digen.ai with:
Your account email
Order/transaction ID
A brief description of the issue (e.g., “Transitions not applied in exported video”)
Screenshot or short screen recording (if possible)
We aim to respond within 48 business hours and will review your case fairly and promptly.
We understand trust is earned — and we’re committed to making this right. Thank you for holding us accountable.
— The Digen Team
Literally wonderful
Literally wonderful, Quick. very accurate . Clear. Intelligent. No stupid laws about obscene content in regular video. Worth every penny👌👌
10 November 2025
Unprompted review
Reply from Digen
Thank you for your kind words! We’re committed to balancing creative freedom with community safety. Your feedback drives our improvements — feel free to share more at team@digen.ai 😊
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