Paid for the annual sub, literally a month in and I haven't received my monthly meme's. contacted support via email and via the chat, no one is getting back to me and it has been over a week! service... See more
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UPDATE: After emailing them, on the date of the renewal, I was sent an email confirming the cancelation officialy, and got no extra charges. Site functions are alright, buggy, but decent. But nothi... See more
Company replied
Good money for value, only when it works! Is my second month subscribed on Digen.ai. I mostly use Sora 2 and Veo 3.1. Both video generators have some issues, first Veo it used to work fine but then la... See more
Company replied
I have an active paid subscription, but for the past two days I haven’t been able to generate a single video. The system constantly shows that the queue is full and generation is unavailable. I am pay... See more
Company replied
Company details
Written by the company
Digen.ai is an all-in-one AI-powered video creation platform designed to empower creators, marketers, and storytellers at every level. Our intuitive editing interface enables users to generate high-quality video content in seconds—simply by entering a text prompt. Whether you're crafting a social media clip, a product showcase, or a creative short, Digen translates your ideas into compelling visuals with minimal effort. Beyond text-to-video, Digen supports versatile media inputs: upload static images, and our AI breathes life into them—generating smooth, dynamic animations with natural motion and cinematic transitions. Need to refine existing footage? Our video enhancement suite intelligently upscales resolution, stabilizes frames, balances color, and optimizes playback quality—ensuring your output looks professional and platform-ready. Digen integrates cutting-edge generative models responsibly, offering access to advanced capabilities such as lip-synced voiceovers, AI-driven motion generation (Act Motion Gen-2), prompt enhancement, and stylized visual effects. Users can experiment with diverse visual styles—from photorealistic to artistic—via tools inspired by leading research (e.g., architectures akin to Sora-style temporal modeling, Nano Banana Pro for stylized control, and Veo 3.1–level coherence). Complementing the creation suite, the Digen Community connects over 5 million creators worldwide across 12 languages. It’s a vibrant space to share work, exchange feedback, collaborate, and earn rewards through daily engagement. At Digen.ai, we believe powerful storytelling should be accessible, intuitive, and joyful—no technical expertise required. — Where creativity meets intelligence. 🌍✨
Contact info
United States
- team@digen.ai
- digen.ai
2.0
Poor
66 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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SCAM
SCAM! If you subscribed you can't cancel, and quality very poor! I'm waiting for an answer then I will have to taking legal action against company...
23 February 2026
Unprompted review
Reply from Digen
Dear User, we fully understand the inconvenience you encountered while attempting to cancel your subscription — this is completely unacceptable. As our product operates on a recurring subscription model, cancellations require manual processing to ensure the security of your account (the system cannot complete this automatically).
To help you resolve this smoothly, please:
✅ Contact Online Support: Click the “Chat” button in the lower right corner of the page (available 24/7 with no waiting time)
✅ Send an Email: Send the details of your issue to team@digen.ai (please provide your account information and proof of charge)
✅ Provide a Secure Email Address: Safely share your digen email address through this platform, and we will prioritize your request.
Kind Reminder: If you submit a cancellation request within 7 days of the charge, we will issue a full refund and cancel your recurring subscription.
Due to a high volume of inquiries, all requests will be processed within 48 hours. We sincerely apologize for any inconvenience this may have caused. Thank you for your patience and trust — we will do our best to restore your account access as soon as possible.
If you have any questions, please feel free to contact us at any time. We are always ready to assist you.
Frustrating Experience with Subscription Cancellation
I was unable to unsubscribe using the button on their platform. I contacted their support email as instructed to cancel my subscription, but I did not receive any reply. The subscription stayed active and I continued to be charged. Based on my experience, this process was very disappointing and the service quality was poor.
21 February 2026
Unprompted review
Reply from Digen
Dear User, we fully understand the inconvenience you encountered while attempting to cancel your subscription — this is completely unacceptable. As our product operates on a recurring subscription model, cancellations require manual processing to ensure the security of your account (the system cannot complete this automatically).
To help you resolve this smoothly, please:
✅ Contact Online Support: Click the “Chat” button in the lower right corner of the page (available 24/7 with no waiting time)
✅ Send an Email: Send the details of your issue to team@digen.ai (please provide your account information and proof of charge)
✅ Provide a Secure Email Address: Safely share your digen email address through this platform, and we will prioritize your request.
Kind Reminder: If you submit a cancellation request within 7 days of the charge, we will issue a full refund and cancel your recurring subscription.
Due to a high volume of inquiries, all requests will be processed within 48 hours. We sincerely apologize for any inconvenience this may have caused. Thank you for your patience and trust — we will do our best to restore your account access as soon as possible.
If you have any questions, please feel free to contact us at any time. We are always ready to assist you.
I was trying to cancel the subscription…
I was trying to cancel the subscription but website is not letting me do it. Tried to contact customer support for many days, but no one responded.
20 February 2026
Unprompted review
Reply from Digen
Dear User, we fully understand the inconvenience you encountered while attempting to cancel your subscription — this is completely unacceptable. As our product operates on a recurring subscription model, cancellations require manual processing to ensure the security of your account (the system cannot complete this automatically).
To help you resolve this smoothly, please:
✅ Contact Online Support: Click the “Chat” button in the lower right corner of the page (available 24/7 with no waiting time)
✅ Send an Email: Send the details of your issue to team@digen.ai (please provide your account information and proof of charge)
✅ Provide a Secure Email Address: Safely share your digen email address through this platform, and we will prioritize your request.
Kind Reminder: If you submit a cancellation request within 7 days of the charge, we will issue a full refund and cancel your recurring subscription.
Due to a high volume of inquiries, all requests will be processed within 48 hours. We sincerely apologize for any inconvenience this may have caused. Thank you for your patience and trust — we will do our best to restore your account access as soon as possible.
If you have any questions, please feel free to contact us at any time. We are always ready to assist you.
I want to upgrade my plan in Digen A.I
I want to upgrade my plan in Digen A.I. I have current plan but the system won't allow me to upgrade Manually it says contact the customer support. I did contact customer support but for now no one replied yet.
Update
It's 48 hours is already over but still no reply
20 February 2026
Unprompted review
Reply from Digen
To help you resolve the issue smoothly, please:
✅ Contact online customer service: Click the "Chat" button at the bottom right of the page (available 24/7, no waiting required)
✅ Send an email: Send the details of your issue to team@digen.ai (please provide your account information and payment proof)
✅ Provide a secure email address: Share your digen email address securely through this platform, and we will prioritize handling your request.
Due to a high volume of inquiries, all requests will be processed within 48 hours. We sincerely apologize for any inconvenience this may cause. Thank you for your patience and trust. If you have any questions, please feel free to contact us. We are always ready to assist you.
Paid for the annual sub
Paid for the annual sub, literally a month in and I haven't received my monthly meme's. contacted support via email and via the chat, no one is getting back to me and it has been over a week! service is great when it works, but this is unacceptable, starting to think this is fishy business. If I dont get the service promised or my money back, Im taking legal action
13 January 2026
Unprompted review
Reply from Digen
To help you resolve the issue smoothly, please:
✅ Contact online customer service: Click the "Chat" button at the bottom right of the page (available 24/7, no waiting required)
✅ Send an email: Send the details of your issue to team@digen.ai (please provide your account information and payment proof)
✅ Provide a secure email address: Share your digen email address securely through this platform, and we will prioritize handling your request.
Due to a high volume of inquiries, all requests will be processed within 48 hours. We sincerely apologize for any inconvenience this may cause. Thank you for your patience and trust. If you have any questions, please feel free to contact us. We are always ready to assist you.
Scam
Scam. Never pay for a subscription. The website shows error if you try to cancel the subscription and then you get no reply from support to cancel requests. You will end up canceling your card from your bank
17 February 2026
Unprompted review
Reply from Digen
Dear User, we fully understand the inconvenience you encountered while attempting to cancel your subscription — this is completely unacceptable. As our product operates on a recurring subscription model, cancellations require manual processing to ensure the security of your account (the system cannot complete this automatically).
To help you resolve this smoothly, please:
✅ Contact Online Support: Click the “Chat” button in the lower right corner of the page (available 24/7 with no waiting time)
✅ Send an Email: Send the details of your issue to team@digen.ai (please provide your account information and proof of charge)
✅ Provide a Secure Email Address: Safely share your digen email address through this platform, and we will prioritize your request.
Kind Reminder: If you submit a cancellation request within 7 days of the charge, we will issue a full refund and cancel your recurring subscription.
Due to a high volume of inquiries, all requests will be processed within 48 hours. We sincerely apologize for any inconvenience this may have caused. Thank you for your patience and trust — we will do our best to restore your account access as soon as possible.
If you have any questions, please feel free to contact us at any time. We are always ready to assist you.
Impossible to cancel the subscription
Impossible to cancel the subscription. I've tried just about everything, and now I might have to call my bank to block future transactions from this company.
19 February 2026
Unprompted review
Reply from Digen
Dear User, we fully understand the inconvenience you encountered while attempting to cancel your subscription — this is completely unacceptable. As our product operates on a recurring subscription model, cancellations require manual processing to ensure the security of your account (the system cannot complete this automatically).
To help you resolve this smoothly, please:
✅ Contact Online Support: Click the “Chat” button in the lower right corner of the page (available 24/7 with no waiting time)
✅ Send an Email: Send the details of your issue to team@digen.ai (please provide your account information and proof of charge)
✅ Provide a Secure Email Address: Safely share your digen email address through this platform, and we will prioritize your request.
Kind Reminder: If you submit a cancellation request within 7 days of the charge, we will issue a full refund and cancel your recurring subscription.
Due to a high volume of inquiries, all requests will be processed within 48 hours. We sincerely apologize for any inconvenience this may have caused. Thank you for your patience and trust — we will do our best to restore your account access as soon as possible.
If you have any questions, please feel free to contact us at any time. We are always ready to assist you.
I subscribed to the Ultra Max plan…
I subscribed to the Ultra Max plan specifically for access to Sora, and the experience has been extremely disappointing.
For several days, Sora was almost completely unusable due to constant queue errors. Generations would fail repeatedly, I lost entire days of usage without being able to produce anything.
After the issue was supposedly resolved, my account was hit with dramatic restrictions. My Sora access has now been reduced to just 2 generations every 48 hours, and Veo is limited to 15 generations, which is nowhere near sufficient for actual creative work. This is a massive downgrade from what I originally subscribed for, and it was done without clear communication or justification.
The platform is now unreliable and unpredictable. Sometimes generation works, sometimes it doesn’t. Limits reset inconsistently, and support responses have not provided meaningful solutions.
I subscribed expecting stable, professional access to industry-leading video generation. Instead, I’m dealing with instability, reduced limits, and a service that no longer reflects the price paid.
Until reliability and fair access are restored, I cannot recommend this service to anyone serious about AI video creation.
22 January 2026
Unprompted review
Reply from Digen
Dear user, thank you for reporting the submission failure issue. We fully understand the frustration caused by the failure after your submission — this is completely unacceptable. After urgent verification, the problem was found to be caused by recent system technical adjustments and traffic fluctuations (not intentional violations), and we have initiated a dedicated repair process. To ensure the issue is resolved efficiently, please:
✅ Provide a secure email (digen email): Send your email securely through
Reply from Digen
Thank you for your support. We hope you will continue to support us in the future, and we will continue to serve you with care.
Got scammed
After I purchases the subscription and generating just one video, I cannot generate anymore videos. It's a scam don't pay for mf' service
14 February 2026
Unprompted review
Reply from Digen
Thank you for reporting the issue with video generation. Upon verification, the video generation errors and delayed customer service responses experienced by some users are caused by technical adjustments and traffic fluctuations on the official platform (not due to intentional violations). We are urgently communicating with the platform team to restore services and optimize processes. We sincerely apologize for the inconvenience this has caused.
If you have any payment-related issues, please contact us through the following methods:
✅ Online Chat: Click the “Chat” button at the bottom right of the page
✅ Email: team@digen.ai (please provide your order number and details of the issue)
We will prioritize your concerns and provide a clear solution within 24 hours. Thank you for your patience and understanding—we are committed to resolving the issue as quickly as possible and ensuring that such problems do not occur again.
Stay away from this scammers !!!
The website claims to give you the acces to Sora2 video generations after being subscribed. The problem is, that after you pay for the service, you won't be able to generate videos. The chat support doesn't work. They basically ignore you and ghost you. The biggest red flag is that you're unable to unsubscibe or delete your account. They wanna take your money for good.
9 February 2026
Unprompted review
Reply from Digen
Thank you for reporting the Sora2-related issues. After verification, the video generation errors and delayed support responses currently experienced by some users are due to technical adjustments and traffic fluctuations on the official platform (not intentional misconduct). We are urgently communicating with the platform team to restore services and optimize processes.
We sincerely apologize for the inconvenience caused. If you wish to address fee-related concerns, please contact us via:
✅ Live Chat: Click "Chat" at the bottom-right corner of the page
✅ Email: team@digen.ai (include order number and issue details)
We will prioritize your case and provide a clear solution within 24 hours. Thank you for your patience and understanding—we are committed to resolving this swiftly and ensuring such issues do not recur.
Why can't I upgrade to Ultra?
Why can't I upgrade to Ultra?
Just open an empty page...
9 February 2026
Unprompted review
Reply from Digen
We fully understand your frustration when encountering a blank page during the upgrade process—this is due to temporary technical fluctuations during our system optimization (not a permanent fault). Our technical team is actively resolving this to ensure a smooth upgrade experience.
To address your need urgently, please:
✅ Contact Live Chat: Click "Help" at the bottom-right corner of the page for instant support (24/7 available)
✅ Send me a private message: I will personally handle and resolve your upgrade request with priority
We sincerely apologize for the inconvenience caused. Your experience is our top priority, and we are committed to resolving this swiftly. Thank you for your patience and trust—we look forward to restoring seamless service for you.
They are some scamsters
They are some scamsters. Don't pay them for higher ticket subscription otherwise you will lose all your money. I took the subscription and it created 9-10 videos but after that even after making 70-80 attempts I did not get any videos. I have been screaming on their support but there is no response now. They see my messages but don't respond.
9 February 2026
Unprompted review
Reply from Digen
Dear Mr./Ms. Sachin Gothwal,
Thank you for sharing your unpleasant experience—we fully understand the anxiety and disappointment you’re feeling, and we sincerely apologize. Your feedback has triggered our emergency response protocol, and our team is now urgently investigating the root cause.
To resolve this efficiently, please send your account details and subscription proof via private message or email to team@digen.ai. Our dedicated team will respond within 24 hours to verify the issue and implement a compensation plan. We promise: no user will suffer losses due to service oversights, and we sincerely ask for the chance to rectify this.
We deeply regret the inconvenience caused. We will prioritize your case and improve our service processes to prevent such issues from recurring. We look forward to your response and will address your request with utmost urgency.
Biggest scam
Biggest scam. Cant cancel my subscription and Sora 2 generation only works 3% of every try. Live Support chat now not answering for 18h
7 February 2026
Unprompted review
Reply from Digen
Dear User,
We fully understand the inconvenience you may be experiencing while trying to cancel your subscription—this is completely unacceptable. As a continuous subscription product, cancellation requires manual processing to ensure your account security (the system cannot complete it automatically).
To help resolve this smoothly, please:
✅ Contact Live Chat: Click the "Chat" button at the bottom-right corner of the page (24/7 available, no wait time)
✅ Email Us: Send your detailed issue to team@digen.ai (include account details and charge proof)
✅ Provide a secure email: Share your digen email securely via this platform, and we’ll prioritize your request
Gentle Note:
If you request cancellation within 7 days of the charge, we will issue a full refund and cancel the continuous subscription
Due to high volume of inquiries, all requests will be addressed within 48 hours
We sincerely apologize for the trouble caused. Thank you for your patience and trust—we are committed to restoring your account freedom as quickly as possible. If you have any questions, please reach out anytime; we’re here to help you.
NEVER USE THIS WEBSITE
NEVER USE THIS WEBSITE. I canceled my subscription 36 days ago, but today I was charged again and notified that I’m subscribed to the Pro plan. I’m unable to unsubscribe because the page says *it’s under development.*
I’ve reported them to Stripe. You should do the same so they can be banned. I’ve also locked my credit card so they can’t charge me again.
7 February 2026
Unprompted review
Reply from Digen
Dear User,
We fully understand the inconvenience you may be experiencing while trying to cancel your subscription—this is completely unacceptable. As a continuous subscription product, cancellation requires manual processing to ensure your account security (the system cannot complete it automatically).
To help resolve this smoothly, please:
✅ Contact Live Chat: Click the "Chat" button at the bottom-right corner of the page (24/7 available, no wait time)
✅ Email Us: Send your detailed issue to team@digen.ai (include account details and charge proof)
✅ Provide a secure email: Share your digen email securely via this platform, and we’ll prioritize your request
Gentle Note:
If you request cancellation within 7 days of the charge, we will issue a full refund and cancel the continuous subscription
Due to high volume of inquiries, all requests will be addressed within 48 hours
We sincerely apologize for the trouble caused. Thank you for your patience and trust—we are committed to restoring your account freedom as quickly as possible. If you have any questions, please reach out anytime; we’re here to help you.
Used to be good
I started using this site a few months ago and I've been having fun created videos with sora 2 until recently whenever I try and generate a video with sora 2, it keeps saying that the queue is too high despite having a ultra plan subscription that is supposed to stop that from happening, and if you try and get in contact with customer support, they will just ignore you. Also, they have now started removing a huge amount of the credits you recieve every month when you don't generate any videos or only generate a few and it usually costs around 30 creditsto generate a sora 2 video and I went from having around 1100 credits to 80 credits in the span of two days and I had only generated a few sora 2 videos during that time, so I shouldn't be down to 80 credits when I had 1100 and it only costs 30 credits to generate a video
6 February 2026
Unprompted review
Reply from Digen
Thank you for reporting the Sora2-related issues. After verification, the video generation errors and delayed support responses currently experienced by some users are due to technical adjustments and traffic fluctuations on the official platform (not intentional misconduct). We are urgently communicating with the platform team to restore services and optimize processes.
Absolute scam site
Absolute scam site. I paid for a subscription and they refuse to generate any videos. I set up a bot to submit a video over 250 times over a week and NONE of them went through. Arrest the owners
5 December 2025
Unprompted review
Reply from Digen
Dear User,
Thank you for reporting the issue with bot submission failures. We fully understand your frustration after setting up a bot to submit over 250 requests with none succeeding—this is completely unacceptable. After urgent verification, the issue stems from recent system technical adjustments and traffic fluctuations (not intentional misconduct), and we have initiated dedicated repair procedures.
To ensure efficient resolution, please:
✅ Provide a secure email (digen email): Send your email securely via this platform (ensure the address is clearly visible)
✅ Contact Live Chat: Click the "Help" button at the bottom-right corner (24/7 available, no wait time)
✅ Email Support: team@digen.ai (include detailed steps, screenshots, and error messages)
Due to high volume of live chats and emails, our team will prioritize your request and ensure a clear response within 48 hours. We deeply regret the severe impact on your experience and sincerely apologize. Please rest assured we will thoroughly investigate and fix the issue to prevent recurrence.
I CANT CANCEL MY SUBSCRIPTION
I CANT CANCEL MY SUBSCRIPTION
I ordered the ultra plan and it takes 20 minutes to create one 5 second video. I wanted to cancel the subscription but i couldnt. Please digen cancel my subscription.
30 January 2026
Unprompted review
Reply from Digen
To ensure efficient resolution, please:
✅ Provide a secure email (digen email): Send your email securely via this platform (ensure the address is clearly visible)
✅ Contact Live Chat: Click the "Help" button at the bottom-right corner (24/7 available, no wait time)
✅ Email Support: team@digen.ai (include detailed steps, screenshots, and error messages)
Due to high volume of live chats and emails, our team will prioritize your request and ensure a clear response within 48 hours. We deeply regret the severe impact on your experience and sincerely apologize.
One big scam
One big scam
Can't create videos with them even after purchasing the subscription!
The loading times just take forever and don't go up
In addition, they are thieves, when I want to cancel my subscription they write to me "An error occurred! Try later"
Stay away from them!
29 January 2026
Unprompted review
Reply from Digen
To ensure efficient resolution, please:
✅ Provide a secure email (digen email): Send your email securely via this platform (ensure the address is clearly visible)
✅ Contact Live Chat: Click the "Chat" button at the bottom-right corner (24/7 available, no wait time)
✅ Email Support: team@digen.ai (include detailed steps, screenshots, and error messages)
Due to high volume of live chats and emails, our team will prioritize your request and ensure a clear response within 48 hours. We deeply regret the severe impact on your experience and sincerely apologize.
Unable generate videos
I have an active paid subscription, but for the past two days I haven’t been able to generate a single video. The system constantly shows that the queue is full and generation is unavailable. I am paying for a service that is currently not working. Please explain the issue and let users know when it will be fixed.
28 January 2026
Unprompted review
Reply from Digen
Thank you for reporting the video generation issue. We truly understand the frustration caused by failed generations—it certainly disrupts your creative workflow, and we sincerely apologize.
To pinpoint the issue accurately and resolve it swiftly, could you kindly share:
🔹 The specific model used: Our platform supports multiple engines including Sora 2, Veo 3.1, and Real Motion Remix. Which model were you using when the failure occurred?
🔹 Issue details: If convenient, please provide your digen email securely via this platform, or contact us directly through:
✅ Live Chat: Click the "Chat" button at the bottom-right corner
✅ Email: team@digen.ai (include model name, steps taken, and screenshot of any error messages)
Due to high inquiry volume, we carefully review every request and will respond within 48 hours. Your feedback is invaluable for improving our service—thank you for your patience and understanding. We're committed to restoring your seamless creative experience as soon as possible.
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