Diamond Home Support Reviews 

Simone is a wonder! She thoroughly cleans our home and leaves it sparkling and smelling fresh. She is reliable and very hard-working. Thank you.

Excellent service. Reliable and easy to get in touch with Lynda who arranges a regular cleaner to come and do a domestic weekly clean for us. Whenever we have a problem Lynda has been quick to respond and address the query/concern. She also arranges cover when our regular cleaner is away. I would recommend this company for their reliable and good cleaning services.

Great service and back-up provided when your regular cleaner is unavailable...

We have used Diamond Home Support for 5 years now, Lynda is fantastic at finding the best cleaner to suit your needs, and responsive in communications. We had an accidental breakage in the bathroom and it was a very straightforward process to get the costs covered via Lynda and made me appreciate having gone through an agency.

Lynda Stewart has made finding help with cleaning a smooth and easy affair- very responsive. I've been really impressed with the professionalism of her crew who are friendly, flexible and efficient. Good company!

Diamond Hime Support Stockport provides an excellent service. I would recommend them to anyone. The cleaners are very professional

Easily the best cleaning agency in Rochdale and beyond.
Adam and his team are on the ball and have never let us down.
Keep up the great work!

Living many miles from my elderly dad, it is grest to know the staff at Diamond Home Services are helping him to keep on top of his cleaning and ironing.
Helen is there weekly and has proved a wonderful help as well as company.
The office staff are always ready and willing to deal with any queries or change of plans.
Thank you Diamond Home.

I'm a grumpy old man, here in Cornwall. I had been trying to get someone to make my bed and do the housework for at least twelve months after moving into sheltered housing due to a stroke. Everyone was fully booked, but then I luckily came across Diamond. I was very surprised just how friendly thay are. I always have the same lady come, with a smile on her face. She's been coming round now quite a few months, so, thanks Tippy.

Excellent
Easy good quick communication
And excellent practical service
Thank you
Highly recommended

Very accommodating trusting and provide a great service around needs and wants.

Our cleaner is fantastic. Very thorough and nothing is too much trouble for her. We are very satisfied with the service.

Diamond Home Support is very good at what they do. I rely on them to support my dad and they give me peace of mind knowing that he is well cared for and supported to continue to live in his own home.

My cleaner is punctual. No wasting time and gets on with the job. Very happy with heswrvice.

I was really disappointed by the lack of professionalism from Margy who i spoke to, and I would not recommend this company to anyone. It’s a shame, as I expected better service. I would suggest that they reconsider their staff training and standards before continuing to take on clients.

Payment Request Before Completion: We were taken aback when you requested payment prior to the completion of the job. As a customer, we expect payment to be made once the work has been thoroughly completed and inspected.

Unacceptable Cleaning Standards: After inspecting the property myself, I found that only one room had been vacuumed within the three-hour window. This does not meet the expectations set for the service, and given the time spent, the results were not satisfactory.

Smoking in the Property: Furthermore, I was alarmed to discover that your cleaner was smoking inside the property during the cleaning session. This has unfortunately resulted in a strong lingering smell of smoke throughout the house, which is highly concerning and unacceptable.

The promises sound great. Alas, don't relate into reality. 2 different cleaners in the first 2 months of signing up - reliability of both was poor with last minute cancellations. The communications with the franchisee (Lynda) were limited to a couple of emails and texts with zero apologies and inability to provide a replacement cleaner. Despite being promised great cleaners that they had on their books, the two that were allocated to me had only just signed up with them. Offered a third cleaner and have decided the unreliability makes it not worth trying again. Zero confidence. Since emailing Lynda to advise that we’re not going forward with a third cleaner, I have received no comms back - no apology or offer of a call to discuss. Clearly not worried about retaining customers or providing even basic customer service. I have no idea (bar the insurance) what the franchisee is doing for the money they receive.

Have had 3 cleans from 3 different sets of cleaners. First was good, though we paid for 5 hours and had 4.5 hours of cleaning provided. Had to request repeatedly for resolution to confirm that owing. 2nd two cleans, went down in quality. Clean #2, had to change days, with less than a days notice, this same cleaner then cancelled next week again with less than a days notice. The clean itself was brisk and the en-suite bathroom was barely touched. Clean # 3 as said above was cancelled and then I requested a substitute as the cancellation was given the evening before the cleaning again. #3 clean, en-suite bathroom pointed out needing specific cleaning that was missed last time… still not done and parts missed. Also, an oil based hardwood floor cleaning was used in the kitchen tile making it slippery after. Super confusing what I’m paying Diamond Home for, when after initial arrangement, I’ve been speaking to the cleaners about all of the above. Then, after telling Diamond I was going to look for other cleaners because managing the above was too much, I got no reply but a very passive aggressive invoice email with zero explanation. Sent Saturday at midnight. No communication since. I wouldn’t recommend them… and now wonder what I’m supposed to do with this invoice.

It was quick and easy to set up and Emma is a whizz at organising and cleaning, which is exactly what we need!

Very happy, with company contact, and the Cleaner they picked for our elderly mum.

Cleaner has not turned up a couple of times and is uncontactable