I purchased a ladies Emporer Armamie watch last year , a couple of numbers have fallen off the face and its stopped working , l have sent 4 emails over the last 2 months no reply, this has a 2 year gu... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great experience from beginning to end. Ordered a christmas gift, but changed my mind on the colour way following the initial (speedy) delivery. Reached out to the team via email, with a response rece... See more
My brand new out of the box diesel watch has condensation on the inner face although it states that it’s waterproof,has never seen water and been in my possession only 24hrs! To my surprise a... See more
Company replied
Excellent choice, delivery and quality. Safely packaged, delivered when I was told. And plenty of payment options. Overall excellent, 3rd purchase from here now. I haven’t found better prices.
Company details
Written by the company
Designer Watch Shop is an online retailer of authentic men’s and women’s designer watches at great prices. With up to 60% off recommended retail prices, you can shop for high quality, everyday or special occasion watches for cheaper prices in a multitude of different colours and designs. Here at Designer Watch Shop, we want to make sure you are always looking on point.
Contact info
United Kingdom
- contact@designerwatchshop.com
- designerwatchshop.co.uk
4.1
Great
561 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Designer Watch Shop
Hello Lasanthika,
Thank you for your feedback! We're pleased to hear that you found our prices good, the ordering process easy, and the delivery both safe and fast. If you need any further assistance, don't hesitate to contact us!
Regards,
DWS Team
Photos don't do it justice
Very well packaged and fast dispatch, with a security code needed at our end, no problems with any of it.
Lovely watch, even better in person. Had to remove 3 links for a good fit which was easily accomplished as we already had the tools needed for that job.
I would use designerwatchshop.co.uk again, great service.
29 April 2024
Reply from Designer Watch Shop
Hello Clare,
Thank you so much for your detailed feedback! We're delighted to hear that you appreciated our packaging, fast dispatch, and the added security measures. It's wonderful that you love the watch even more in person and that resizing it was a breeze.
Regards,
DWS Team
Designer watch shop
Had initial issues with order but eventually got a replacement with next day delivery
28 May 2024
Unprompted review
Reply from Designer Watch Shop
Hello Ellie,
We sincerely apologize for the inconvenience you experienced with your recent order. We strive to provide excellent service and it is clear that we fell short in this instance.
Regarding the email issue, we recently changed our email domain, which may have caused the bounce-back you encountered. Our new email address is contact@designerwatchshop.com. We are also available via our online chat service to assist you promptly.
We understand the frustration caused by receiving the wrong watch and the delay in processing your exchange. Please rest assured that we are actively looking into your case and will ensure it is resolved as quickly as possible. We have dispatched a new watch to you as discussed in our last email.
Thank you for bringing this to our attention, and we appreciate your patience as we work to rectify the situation.
Regards,
DWS Team
Purchase & return
Buying my item was easy, delivery quick too. Unfortunately I had to return my item which was a gift but this process was easy to navigate and customer assistance was superb
7 May 2024
Reply from Designer Watch Shop
Hello Katrina,
Thank you for your feedback! We're glad to hear that your purchase and delivery went smoothly. We understand that returning a gift can be a hassle, so we're pleased that our return process and customer service met your expectations. If you need any further assistance, please don't hesitate to reach out.
Regards,
DWS Team
Reply from Designer Watch Shop
Hello J. Ahmed,
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our customer service and communication. Your recommendation means a lot to us. We look forward to serving you again in the future!
Regards,
DWS Team
Reply from Designer Watch Shop
Hello Peter,
Thank you for your feedback! We're delighted to hear that you found our service quick and excellent. If you need any further assistance, please feel free to reach out.
Cheers!
DWS Team
Reply from Designer Watch Shop
Hello Carole,
Thank you for your positive review! We're thrilled to hear that you found our prices great and that your watch arrived quickly. Enjoy your new timepiece, and we look forward to serving you again in the future!
Regards,
DWS Team
It was more than what I expected
1 May 2024
Reply from Designer Watch Shop
Hello Ashik,
Thank you for your wonderful review! We're delighted to hear that your watch exceeded your expectations. Your satisfaction is our top priority, and we appreciate your support. Enjoy your new timepiece!
Cheers!
DWS Team
The watch met my expectations and it…
The watch met my expectations and it was delivered on time
7 May 2024
Reply from Designer Watch Shop
Hello Johnson,
Thank you for your review! We're pleased to hear that the watch met your expectations and was delivered on time.
Cheers!
DWS Team
Absolutely amazing 👍 very good value…
Absolutely amazing 👍 very good value for money :)
excellent Customer Service, professional and very good communication ….
highly recommended.
Mamdouh
Bristol
7 May 2024
Reply from Designer Watch Shop
Hello Mamdouh,
Thank you so much for your fantastic review! We're happy to hear that you found great value for your money and that our customer service met your expectations. Your recommendation means a lot to us. We look forward to serving you again in the future!
Regards,
DWS Team
Suspicious company
I am very unhappy with the service of this company. I brought a watch on 12th April. The product (MK watch) was not to my standard. I returned it to the company on 17th May via Special Delivery, proof has been shown that they have received delivery but I'm yet to receive my refund. NOT ACCEPTABLE!!!
16 April 2024
Reply from Designer Watch Shop
Hello Charles,
We're truly sorry to hear about your dissatisfaction with your recent purchase and the delay in receiving your refund. Please accept our sincere apologies for any inconvenience this has caused you.
We understand how important it is to receive a product that meets your expectations, and we regret that the MK watch did not meet your standards. Your feedback is invaluable to us as it helps us improve our products and services.
Regarding the return and refund process, we apologize for the delay in processing your refund. We've checked our records and can confirm that the first refund didn't go through due to a technical problem and we investigated it. We have reissued a new one for you and you should receive it soon.
Regards,
DWS Team
Although there was an issue with…
Although there was an issue with delivery on behalf of dpd, it was dealt with professionally and kindly
8 May 2024
Unprompted review
Reply from Designer Watch Shop
Hello Cameron,
Thank you for taking the time to share your experience with us. We're glad to hear that despite the delivery issue, our team handled it professionally and kindly.
Customer satisfaction is our top priority, and we appreciate your acknowledgment of our efforts to resolve the situation promptly.
Regards,
DWS Team
Very helpful with my returned item and…
Very helpful with my returned item and quick to respond.
7 May 2024
Unprompted review
Reply from Designer Watch Shop
Hello Anton,
Thank you for your positive feedback! We're delighted to hear that our team was helpful with your returned item and that we were able to respond quickly to your needs.
Providing excellent customer service is our priority, and we're thrilled that we could assist you efficiently.
Regards,
DWS Team
Reply from Designer Watch Shop
Hello Jo's,
We're delighted to hear that you found our service to be very fast and efficient! Providing a seamless experience for our customers is our top priority, and it's great to know that we met your expectations. Thank you for taking the time to share your positive feedback with us.
Regards,
DWS Team
It’s my second time buying same watch…
It’s my second time buying same watch and the product is so good . Never fails to amaze me ! I really loved it
30 April 2024
Reply from Designer Watch Shop
Hello Sarah,
Thank you for your review and for choosing us again! We're delighted to hear that you love the watch and that it continues to amaze you.
Cheers!
DWS Team
Value for money
Value for money, gorgeous watch exactly as advertised, swift prompt delivery
30 April 2024
Reply from Designer Watch Shop
Hello Lorraine,
Thank you for your excellent review! We're happy to hear that you found the watch to be great value for money and exactly as advertised. We're also glad the delivery was swift and prompt. Enjoy your new watch!
Cheers!
DWS Team
Poor communication and delivery!
I’ve been trying to contact you over the amount of time delivery has taken. I have no where that’s telling me the item has even been sent out. No email nothing! Its a gift for my daughters birthday this week and I ordered in plenty of time and still not received it. I am not happy and upon contacting you no one is getting back to me at all.
30 April 2024
Reply from Designer Watch Shop
Hello Sheryl,
We are very sorry to hear about this.
We previously received your email and promptly responded, inquiring if you needed redelivery since the parcel was en route back to us. The reason for the returned parcel was due to the receiver could not provide a valid PIN code which was sent to your email address by the courier.
Please check your inbox, as we've sent a follow-up email.
Regards,
DWS
Great service in no time at all
29 April 2024
Reply from Designer Watch Shop
Hello Tracey,
Thank you for your kind review! We're delighted to hear that you received great service quickly. Your satisfaction is our priority, and we appreciate your support.
Regards,
DWS Team
Reply from Designer Watch Shop
Hello Aaron,
Thank you for your fantastic review! Happy to be your go-to choice and to hear that you found our service brilliant and efficient. We appreciate your support
Regards,
DWS Team
Happy with service
I ordered a Diesel watch for my sons birthday which arrived quickly but the gift box it came in was damaged, however after contacting Designer Watch I was offered a replacement box or 10% discount as compensation, I chose a replacement box which also arrived very quickly and was intact. So very happy overall.
17 April 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.