I purchased a ladies Emporer Armamie watch last year , a couple of numbers have fallen off the face and its stopped working , l have sent 4 emails over the last 2 months no reply, this has a 2 year gu... See more
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Great experience from beginning to end. Ordered a christmas gift, but changed my mind on the colour way following the initial (speedy) delivery. Reached out to the team via email, with a response rece... See more
My brand new out of the box diesel watch has condensation on the inner face although it states that it’s waterproof,has never seen water and been in my possession only 24hrs! To my surprise a... See more
Company replied
Excellent choice, delivery and quality. Safely packaged, delivered when I was told. And plenty of payment options. Overall excellent, 3rd purchase from here now. I haven’t found better prices.
Company details
Written by the company
Designer Watch Shop is an online retailer of authentic men’s and women’s designer watches at great prices. With up to 60% off recommended retail prices, you can shop for high quality, everyday or special occasion watches for cheaper prices in a multitude of different colours and designs. Here at Designer Watch Shop, we want to make sure you are always looking on point.
Contact info
United Kingdom
- contact@designerwatchshop.com
- designerwatchshop.co.uk
4.1
Great
561 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great customer service
The watch itself was stunning but the service from the guys at Designer Watch Shop was even better. Very prompt in their communication, helpful and provided great assistance when we wanted an exchange.
26 April 2024
Unprompted review
Reply from Designer Watch Shop
Hello Carthage,
Appreciate your review! We're happy to hear that you found the watch stunning and that you were impressed by our service. Providing prompt communication and helpful assistance is our priority, and we're glad we could assist you with the exchange. Your satisfaction is important to us, and we appreciate your support!
Regards,
DWS Team
Excellent quality
The watch I bought for my partner was his dream watch and I wanted to surprise him with it and I struggled so hard to find it and for a decent price too. When it arrived it was absolutely beautiful and he's so happy with it.
15 April 2024
Reply from Designer Watch Shop
Hello Madison,
Thank you so much for your wonderful review! Glad to hear that it is the perfect watch for your partner and that it made such a special surprise. Knowing that he's happy with it and that it met your expectations in both quality and price makes us incredibly proud. We appreciate your trust in us and hope to serve you again in the future.
Regards,
DWS Team
Bday gift
Ordered watch fir my husband's bday watch came opened it up and even though i had ordered a mans watch i got ladies watch
Then i had to return it and pay for postage even though it says free return then be tild it will take 4 to 7 days gor replacement to be done
Totally disappointed and have now cancelled my order.
19 April 2024
Reply from Designer Watch Shop
Hello E P,
We're truly sorry to hear about the mix-up with your order and the inconvenience it caused. This is certainly not the experience we aim to provide our customers. Please accept our sincerest apologies for any frustration this may have caused.
We understand the importance of receiving the correct item, especially for such a special occasion as your husband's birthday. We're disappointed that we fell short of your expectations in this regard.
Regarding the return process, we apologize for any confusion regarding the return postage. We strive to offer hassle-free returns, and it's regrettable if this wasn't conveyed clearly. We'll look into this matter to ensure it doesn't happen again in the future. We will give you a big discount on your next purchase as our way of compensating it. You may reach out to our contact details anytime.
Regards,
DWS Team
Watches Didn’t Work still awaiting Refund
I ordered 2 watches One on 31st March and One on 2nd April both arrived on 3rd April, neither of them worked so I returned them promptly on 4th April my tracking information shows they were received on 5th April it is now 23rd April and I am still waiting for a Refund. Tracking information sent to Klarna who say they are still awaiting confirmation that the goods have been received by Designer Watchshop. Terrible customer service a refund should not take this long when the watches were not fit for purpose
3 April 2024
Unprompted review
Reply from Designer Watch Shop
Hello Wendy,
We are very sorry to hear about this.
As per our previous correspondence, we requested to provide us with the tracking reference number once the parcel has been shipped to us. We noticed that the tracking reference has been sent to KLARNA. if we have received the tracking, we can easily issue a refund. The provided address you see in the tracking serves as the initial collection point for all return parcels. The courier's responsibility is to facilitate a swift and secure transfer to our warehouse. However, this process experienced delays this time around, attributable to our transition to a new warehouse facility.
We have now issued a refund and informed KLARNA about it. Again, our sincere apologies for the inconvenience.
Regards,
DWS Team
Great service excellent delivery
Great service excellent delivery. 100% be using again. Great selection of designer watches.
19 April 2024
Great watch
First time in purchasing from here and would definitely recommend, fast service ,really pleased with watch and my partner loves it, I will be buying my next watch from use
18 April 2024
Great watch very speedy delivery,well…
Great watch very speedy delivery,well packaged, thankyou.
11 April 2024
Watch arrived and battery was flat
Watch arrived and battery was flat. It cost over £25 to replace but was only refunded £20. Won't use your services again and wouldn't recommend
11 April 2024
Such great communication throughout
Such great communication throughout! Great product in a great box. Secure delivery with a passcode.
2 April 2024
Fantastic products
10 April 2024
Unprompted review
Brilliant customer service
Brilliant customer service, very responsive and helped me with all my quires. JOHN is very patient and helpful. Will be ordering it again.
9 April 2024
Unprompted review
Great Watch, Great Customer Service
Lovely watch and great service!
I ordered a watch online and realised a mistake after ordering. I e-mailed customer services and John was quick to assist and help me out.
Received the watch well packaged and very quickly!
Recommend no problem and will use them again for shopping for another watch.
9 April 2024
Unprompted review
Great service
Delivery came on time the day after purchase. Great service
5 March 2024
Unprompted review
Quick and easy to order and fast…
Quick and easy to order and fast delivery. Great communication.
25 March 2024
Unprompted review
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