I live out of state and contacted Designer Eyes and made contact with a wonderful sales person Nancy. She is a “ Rock Star”…went over and beyond to assist me purchasing frames. She ensured I was able... See more
Company replied
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See what reviewers are saying
Excellent service and product knowledge on their Dita line. I’m very happy with their service and great prices! I highly recommend anyone who would like to purchase designer sunglasses from them. I wo... See more
customer service was awful. Glasses haven't shipped yet and it's day 8 of BUSINESS DAYS of processing. They're just sitting in pre shipment. When you're paying $500+ dollars out of pocket for glasses... See more
Company replied
I recently purchased designer eyeglasses at the Retail Store Designer Eyes Aventura Mall, here is the summary of my experience: The Positive: * Large Selection of Designer frames and Sun... See more
Company details
Information provided by various external sources
Retailer of designer sunglasses, eyeglasses and optical prescriptions. Including Cartier, Dita Eyewear and Jacques Marie Mage. Authentic & Authorized Retailer
Contact info
530 Sawgrass Corporate Parkway, 33325, Sunrise
- cs@designereyes.com
- designereyes.com
Tried to keep my money
I would give them zero stars if I could. I ordered some sunglasses. I never received them. When I clicked on the link to track my order it said the order had been cancelled, but I never received my refund. I had to make a claim through PayPal because they never refunded my money. They basically tried to keep my money when without fulfilling the order. Avoid Designer Eyes.
4 July 2020
Unprompted review
Reply from Designer Eyes
Hello Mr. Lampen. Thank you for your honest review. We understand your review, and we would like to offer our most sincere apology. The item you ordered was sold out, and we had to refund your account, the issue with your refund was because Paypal did not process the funds on time due to a claim placed on your behalf.
Very happy with my purchase ...
Very happy with my purchase. The only improvement to make would be in the shipping time.
25 June 2020
Unprompted review
I will never ever use your service…
I will never ever use your service again and I will go out of my way to make sure everyone I know won't either. The way you handled my order and my numerous inquiries is complete BS.
24 June 2020
Unprompted review
Reply from Designer Eyes
Dear Customer,
We would like to offer our most sincere apologies.
We were unable to fulfill your order because we experienced a very high demand of orders for the item you ordered and we had to cancel your order. We completely understand your frustration and disappointment, especially after waiting for an extended period of time and having your order canceled. Your complaint will be taken to management as they are working to provide a better service to our customers, as they deserve.
If you have any additional questions, please contact us.
-DE Support Team
Best experience
Best experience. Love my sunglasses. Would definitely recommend.
23 June 2020
Unprompted review
Very good deal 👍🏾
22 June 2020
Unprompted review
You can’t imagine.
Product description is spot on, and don’t be surprised if the product doesn’t exceed expectations!!!
22 June 2020
Unprompted review
If I could give these guys half a star…
If I could give these guys half a star I would! I tried to order some Cartier’s frames two times. The first time they took my money for two weeks before they found out the pair I ordered wasn’t in stock anymore. The second time I placed an order, they did come but the Cartier’s where damaged. There customer service has got the be the worst I’ve ever dealt with also! I definitely wouldn’t recommend these guys.
22 June 2020
Unprompted review
Reply from Designer Eyes
Dear Aaron,
We appreciate you take the time to share your feedback, we want to apologize for the miscommunication and for sending you a damaged item.
We have sent you a prepaid return label to your email, and we will issue a full refund to your account.
If you have any additional questions, please contact us via email or phone.
Extremely disappointed in the service I…
Extremely disappointed in the service I received. I placed an order understanding my order wouldn’t be shipped out after 10 business days. I unfortunately waited 20 business days before attempting to contact the company via the contact us option online. Where I was met with an unfamiliar message saying the website would be back soon. I googled some of the store front stores where I called a location to see how I could potentially get an update on an online order. A gentleman helped by giving me a phone for customer service. I promptly called the number only to be met with a message that I should leave my information including order number / name / phone number. I left the requested information and I yet to receive a call back. Currently I no product never received tracking information and have no idea when my order is going to be received. I had high hopes at the beginning of this process now I’m just glad I didn’t order something more expensive as I’m not sure I could be as calm about this had I done so.
21 June 2020
Unprompted review
Reply from Designer Eyes
Hello Jaren,
We apologize for the experience with your order. We see that your order was delivered June 16th and the tracking is as follow:
UPS tracking
1Z7664680397088922
We tried to call you to follow up on your order and could not get in contact. Please feel free to call us back or send us an email to support.team@designereyes.com
Great service
21 June 2020
Unprompted review
SENT ME THE SAME EXACT PAIR OF GLASSES I RETURNED! Disrespectful!
today I received an order and I shouldn't have received it the way it I did. To give you a little bit of an idea of what happened, I ordered a pair of glasses a couple of days ago but one of the temple was open to the left making the glasses fall out of my head, so I started an RMA on the website and I even spoke with an agent but today I received another pair of the same exact glasses since I really like the model. But it turns out that the glasses I received today are the same exact glasses that I sent to you guys because when I sent my glasses they didn't have the protecting white film over the lens, also where the microfiber cloth comes it is opened exactly how I sent it. But what made me sure that they were the same exact pair of glasses as when I open them and I see that they have the same issue as the glasses I sent and that it was packaged exactly how I sent it. It is so disrespectful to receive an item that I already sent back specially in return. The level of customer service provided it's ridiculous I am DEFINETLY NOT OK with having a pair of glasses that are damaged and we are previously returned by a customer which was me. This is a mistake that should have never been done and I don't think I will be shopping with you guys any time soon! PLEASE CORRECT THE ISSUE AND HELP ME OUT!
20 June 2020
Unprompted review
Reply from Designer Eyes
Dear Jesus,
We value you take your time to share your input regardless of whether it is negative. First of all, we truly apologize for the inconvenince with both of the items you received and we completely understand your frustration and dissatisfaction with the service you received.
We should've sent a damaged item in the first place, and we shouldn't send it to ANY customer after receiving it. Please accept our most sincere apologies on behalf of our company, even though we know it won't substitute for good service and quality of the items ordered.
This inquiry will be imparted to the executives as they proceed with their endeavors to improve administration execution.
If you have any additional questions, please don't hesitate in contacting us!
Our email is: Support.Team@designereyes.org and our phone number: 877-720-8393
I never received my package
I never received my package
Made a claim and never heard anything back from it. I’d like my glasses please.
20 June 2020
Unprompted review
Reply from Designer Eyes
Dear Patrick,
Thank you for sharing your feedback. We have investigated your order and it was shipped and delivered on 05/30/2020. The moment we ship our order we send an email with the tracking information to ensure our customers are able to track their orders.
Bellow is the tracking number of your order:
1Z7664680397932143
Much obliged to you for the chance to address this issue with you. In the event that you have any inquiries, it would be ideal if you get in touch with us.
Never received my sunglasses
After waiting a 3 days, my order wasn’t cancelled due to the product not being in stock anymore.
20 June 2020
Unprompted review
Sunglasses were in stock when I…
Sunglasses were in stock when I ordered them. When I asked 16 days later about order progress I got a notification that they are temporarily out of stock. As the sunglasses were from a limited, numbered run that were out of stock anywhere else I knew that to be untrue. 5 days later, my order got cancelled from DE without any notice. Looking at the other reviews that kind of behavior/"customer service" seems to be the norm with DE. Never again
19 June 2020
Unprompted review
Reply from Designer Eyes
Dear Johann,
We value you take your time to share your input regardless if it is positive or negative, that way we can improve our administration and service so we can ensure we give our customers the best service they merit while shipping with us.
We received a very high demand of orders for the item you ordered and we had to cancel your order.
A statement of regret is not a viable replacement for good assistance, yet I need to offer one in the interest of our organization. The data you have furnished will be imparted to the executives as they proceed with their endeavors to improve administration execution.
If you have any questions, please don't hesitate in contacting us
Kept my money for 2 weeks then canceled…
Kept my money for 2 weeks then canceled my order for no stock but still had the product on the site they just took the discount code away
19 June 2020
Unprompted review
Reply from Designer Eyes
Hello James,
We appreciate you take your time to share your feedback even if it is negative, that way we can improve our services and make sure we give all of our customers the perfect experience that they deserve while shopping with us.
We are aware of the frustration and disappointment caused when we do not live up to our commitment to safe and reliable service.
The item you ordered was sold out due to high demand for the product.
An apology is no substitute for good service, but I want to offer one on behalf of our company. The information you have provided will be shared with management as they continue their efforts to improve service performance.
Thank you for the opportunity to address this matter with you. If you have any questions, please contact us.
Customer Service is Paramount
I ordered some hard-to-get (old stock) frames from the store in Century City, Los Angeles but was told a week later that the order had to be cancelled because the frames were discovered to be damaged. My refund was made immediately and I received a telephone call with the details of the cancellation. I greatly appreciate the excellent customer service that was rendered in finding the frames, placing the order and in the subsequent follow-up. Though I'm disappointed not to have the frames, I'll do business with this store again because of their attention and professionalism! Special thanks to Eric at that shop.
17 June 2020
Unprompted review
Great Value!
16 June 2020
Unprompted review
Reply from Designer Eyes
Hello Lindsay,
Thank you for sharing your feedback!
We are happy you were satisfied with our services and with your order.
We hope to hear back from you soon!
DE Support Team.
Order cancelled after one month
DE unfortunately doesn’t seem to be in a position to operate in the current times. They unilaterally cancelled my order after one month and sent me an automated email informing me a refund had been issued without any explanation nor excuses.
16 June 2020
Unprompted review
Reply from Designer Eyes
Dear customer,
Please accept our most sincere apologies for any issue you might have experienced with your order. We understand that apologizing won't make up our mistake but it is the least we can do.
Unfortunately, the item you ordered is currently located in one of our NY locations and due to the circumstances, we were unable to access and fulfill your order.
Kind regards,
Customer Support
I have yet to receive any emails or…
I have yet to receive any emails or phone calls back from you guy's asking on my purchased I made you guy's took the money but I have yet to receive my purchase.
16 June 2020
Unprompted review
Reply from Designer Eyes
Dear Customer,
We truly apologize for any inconvenince you might have experienced with us!
Please contact us via email or phone with your order number and will assist you with this issue.
Our phone number is877-720-8393 or 9549151474.
Kind regards,
DE Support Team
Took 3 weeks after i ordered just to…
Took 3 weeks after i ordered just to get a email saying i was refunded with no reason why
15 June 2020
Unprompted review
Best prices on Designer glasses
Best prices on Authentic Cartier glasses anywhere. Ask for Anna
14 June 2020
Unprompted review
Reply from Designer Eyes
Hello Bobby, thank you for taking the time to provide us with your feedback, we value greatly all feedback that we receive, good or bad to help us in our thirst to improve. After looking at your order history we see that your Frame was fully refunded the same day it was received. as per your prescription, one of our sales Rep explained to you they are non-refundable before you placed the order and you agreed to continue with your order. Even though lenses are non-refundable, as a courtesy we refunded the amount paid for your prescription. The refund took longer than expected because we had to override our system. It was never our intention to make you feel you wanted to receive an extra refund from us, but we made an exception for you and that took longer to process.
Thank you for the opportunity to address this matter with you. If you have any questions, please contact us.
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