Desenio Reviews 

2,934
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 155 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently appreciate the extensive selection of prints and unique designs, finding the website user-friendly for browsing and ordering. Many consumers also report positive experiences with product quality, noting that items often arrive well-packaged, in good condition, and with efficient delivery times. However, some customers also noted concerns regarding high delivery costs and occasional delays, with tracking issues frequently reported. A small portion of people experienced prints arriving creased or damaged, sometimes attributed to insufficient packaging. Additionally, some reviewers found the quality of certain prints or frames to be disappointing.

What people talk about most

Product

Users describe ambiguous interactions with product, with many praising the selection and quality, noting... See more

Order

Customers had ambiguous experiences with order, with many expressing significant frustration regarding... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising the appearance of canvas... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers reporting fast delivery times and... See more

Website

Reviewers highlight ambiguous aspects of the website, with many praising its ease of use, great selection of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The website is easy to get around, choose prints and order. It also has a great selection of prints. However, I find the delivery price very expensive for 1 print. I would have purchased 2 prints if I... See more

Rated 3 out of 5 stars

Used to buy all my prints from Desenio however I'm not able to do so now as when I type my address in it isn't recognised so I'm not able to get items posted to me. As other reviews have said, th... See more

Company replied

Rated 5 out of 5 stars

Really impressed went for the most expensive a canvas in frame and wow it was worth it. Was still very good value compared to other companies. Came quick and very well packaged and company offers grea... See more

Company replied

Rated 5 out of 5 stars

The great choice of prints very quirky and different love love this site , if you want to showcase your walls with different individual designs then this is the go to site . Also very reasonably price... See more


Company details

  1. Decoration and Interior Design Store
  2. Artist
  3. Picture Frame Shop
  4. Poster Store

Written by the company

Featured artists, Famous painters, Abstract Art, Art Prints, Curated Gallery walls, Posters, Prints and Canvas for your home. Find the right art for your home. 4/5 stars from more than 30,000 verified reviews in the UK.


Contact info

3.7

Average

TrustScore 3.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(2,934)

152 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They hide real reviews

They hide real reviews. Beware of them. Prints have massive white borders which is very aesthetically unpleasing. Would not recommend. No value for money.

27 October 2025
Unprompted review
Desenio logo

Reply from Desenio

Hi Areeba,
Thank you for taking the time to share your feedback.

We’re truly sorry to hear that you’re disappointed with your prints and that the white borders didn’t meet your expectations.

Some of our posters are designed with a white border that is both shown in the product images and mentioned in the product description on our website. The border is included in the overall dimensions to help frame and highlight the artwork once displayed.

If you’d like, please feel free to reach out to our customer service team so we can review your order together and assist you further.

Wishing you a lovely day,
DESENIO

Rated 5 out of 5 stars

Beautifully designed website

Beautifully designed website.
Loved all the designs, a little bit price,y but does occasionally do amazing deals, and I got such a good price for 4 prints really can't complain. I hope the rest of my experience is as seamless as the website experience.

26 October 2025
Unprompted review
Rated 5 out of 5 stars

Easy website with huge choice of prints…

Easy website with huge choice of prints and frames.

23 October 2025
Unprompted review
Desenio logo

Reply from Desenio

Hi,
We wanted to take a moment to sincerely thank you for your recent feedback.

Your input is incredibly valuable to us, as it plays a key role in helping us improve and better understand how we can meet the needs of our customers. We always strive to enhance our products and services, and your feedback allows us to do just that.

Once again, thank you for your time and insight — we truly appreciate it!

Rated 1 out of 5 stars

I returned my items now over a month…

I returned my items now over a month ago and have still received no refund. This is over £100 worth of prints. Will go elsewhere for prints next time.

29 August 2025
Unprompted review
Desenio logo

Reply from Desenio

Hi Elizabeth,
Thank you for taking the time to share your detailed feedback with us.

We sincerely apologize for the delay you experienced with your refund and completely understand how frustrating this must have been.

Our customer service team has reviewed your order and reached out to you directly to assist further. We hope this helps resolve the matter to your satisfaction.

We truly appreciate your patience and understanding throughout this process.

Wishing you a lovely day,
DESENIO

Rated 5 out of 5 stars

Love the collections

Love the collections, the prices, the quality

27 September 2025
Unprompted review
Desenio logo

Reply from Desenio

We thank you for your review and are thrilled that you loved the experience with us. We hope to see you again soon!

Desenio

Rated 1 out of 5 stars

Desenio are liars

An employee at Desenio’s Swedish customer service gave me poor information and communication, which caused me to lose a workday and 160 euros. Afterwards, the employee lied to me via email and provided false information to cover up her mistake. I do not appreciate being lied to, so I contacted Desenio and filed a complaint. Desenio’s management of Customer Service responded to me, but instead of apologizing, they defended the course of events and refused further contact.
I explained that it would be easy for the employee to prove she hadn’t lied by simply forwarding the message she claimed she had sent, but management refused to give an answer or provide any evidence that her colleague was telling the truth.
I posted a complaint about this incident on Desenio’s Instagram (stating that Desenio’s employees lie to job seekers and customers), but instead of receiving an apology, I was blocked from the company’s Instagram. I have never before been blocked by a COMPANY for submitting a customer complaint, especially when the complaint is about their staff lying. One would think that the person who lied should be reprimanded, but instead, Desenio chose to punish me.
After this experience, it is clear that Desenio shamelessly lies and manipulates in their communication, and then silences complaints by blocking innocent people. The person responsible for Desenio’s Instagram doesn’t even understand basic customer service, and thanks to them, Desenio has now lost me, my entire family, and all my acquaintances and friends as customers.

25 September 2025
Unprompted review
Desenio logo

Reply from Desenio

Hi,

We cannot find any record of you as a customer. At Desenio we always strive to handle feedback and customer concerns professionally, and we kindly ask that any genuine order-related issues are directed to our customer service team.

Best regards,
Desenio

Rated 5 out of 5 stars

Great website

Great website, I have used them before and the pictures still look superb 3 years later. Hoping these new ones are as good quality prints. Loads of options and inspirational designs

22 September 2025
Unprompted review
Rated 3 out of 5 stars

Not easy to enter my address kept…

Not easy to enter my address kept asking for street number I don't have one!! I have a house name not number

9 September 2025
Unprompted review
Desenio logo

Reply from Desenio

Dear Julia,

Thank you for letting us know about the difficulties you experienced when entering your address.
We are aware of the issue with house names not being accepted instead of street numbers, and our IT team is already working on a solution to fix this as quickly as possible.

We truly value your feedback, as it helps us improve the shopping experience for all our customers.
DESENIO

Rated 1 out of 5 stars

Poor communication and customer service, I will not order again

I ordered a parcel to be delivered during our stay abroad. Due to a typo the confirmation email was never received nor I was informed that the parcel was ready to pick up. It’s a shame cause they had also the PayPal email with which I paid as well as the phone number, none of these was ever contacted. When I contacted the customer service I was told that the parcel was waiting to be picked up. As we left Spain we would not be able to do so, I was informed that we would be charged 25 euros for not picking it up. Disappointed and gutted I was also a returning customer. I will not order again.

8 September 2025
Unprompted review
Desenio logo

Reply from Desenio

Hi Raffaella,
Thank you for your review.
We’re sorry to hear about the issues you experienced with your order. Unfortunately, it appears the carrier was unable to reach you due to an incorrect email address provided at checkout.
Regrettably, we were not contacted before you left the country where your parcel was delivered. We understand this is a frustrating situation and sincerely apologize for the inconvenience.
Our Customer Service team remains at your disposal should you have any further questions or need assistance.
Wishing you a lovely day,
DESENIO Team

Rated 5 out of 5 stars

Really interactive website

Really interactive website. We choose to use the AI section which let us try different ideas and we could pick our colours to suit our decor. I could have spent days looking on the high street for my ideal wall art.

1 September 2025
Unprompted review

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