Absolutely rubbish. Waited over a week for a response when it claims it’ll be in 48 hours. I explained in detail my condition & after finally getting a response, they just repeated back everything I h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This is a brilliant service. The website was easy to use, and I received a detailed diagnosis and advice about treatment within 24 hours. A very reasonable price, to have expert answers so quickly. I... See more
After suffering for years and being told by my GP that there wasn’t anything else they could do I thought that I’d try the Dermatologist.co.uk. Within 2 days I’ve been given a detailed report and a pr... See more
Quick reply with detailed description of prescribed treatment. I couldn't ask for better health service. Dr John Ashworth is the best doctor I ever dealt with with spot on diagnose and I wish all NH... See more
Company replied
Company details
Written by the company
Expert online skin advice / management diagnosis / prescription from Royal College of Physicians British Specialist Register; British Association of Dermatologists; Consultant Dermatologist; Medical Dr John Ashworth. Skin Cancer; Acne; Rosacea; all skin conditions; hair loss; allergy; rash; genital skin problems; pigmentation; basal cell carcinoma; melanoma; moles; eczema; psoriasis; second opinion; posted prescription; copy to GP; NHS supported; NHS prescriptions available through GP;
Contact info
Robins Lane 3, SK7 2PE, Bramhall, United Kingdom
- dermatologist.co.uk
4.4
Excellent
304 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is the third time I have consulted…
This is the third time I have consulted Dr Ashworth and he always comes through and helps sort out the problem at hand.
Reliable, quick turnaround. Professional, compassionate, kind and excellent care.
Would highly recommend.
12 April 2024
Reply from Dermatologist.Co.uk
Those words are so kind - yes we do feel compassionate about skin sufferers - its not "just a skin" condition - its equally as important as any other type of disorder and needs to be given the full weight of expert advice - we are here for you every day - regards
The treatment prescribed worked…
The treatment prescribed worked brilliantly- with just one application it significantly improved the problem area and it’s continuing to get better every day.
25 March 2024
Reply from Dermatologist.Co.uk
Delighted to know that - we are always here for you - regards
Reply from Dermatologist.Co.uk
Thank you - we have the 2 speeds - normal meaning in about 2 or 3 days and express meaning within 24 hours - even the normal is pretty swift for an expert opinion - best regards
I never got the correct prescription…
I never got the correct prescription this time and my emails went unanswered
17 February 2024
Reply from Dermatologist.Co.uk
I am very sorry if you did not receive your prescription - many hundreds of other patients have received everything within 2 days - your email contact for us is online@dermatologist.co.uk and if you correctly quote your case number report we always return and deal with problems - I can see that on Feb 18 2024 a full report and prescription was issued to you - I cannot see a reason why you have not received this - that was less than a week ago - please recheck your own emails etc and come back to us if a problem - regards
Fast service
Fast service, thorough report, prescription issues quickly and follow up brilliant! 5 stars!
9 February 2024
Reply from Dermatologist.Co.uk
Thank you so much - we are always here for you - regards
Reply from Dermatologist.Co.uk
Thank you very much - please load up or free App from the App Store - " dermatologist.co.uk" - its really good - best regards
Brilliant!
I have used this wonderful service provided by Dr Ashworth previously and once again, I am delighted. The reassurance his service provides is worth every penny. It is an excellent way to get the answers you need and any required treatment (if applicable) and I am very grateful to Dr Ashworth for his time and for providing this brilliant online service. Thank you!
13 February 2024
Unprompted review
Reply from Dermatologist.Co.uk
Thank you so much for your feedback - We are hoping the management plan / advice works out for you - best regards
Quick helpful clear advice
Quick helpful clear advice with a prescription which I was dispensed at a local pharmacy. A clear improvement in symptoms within a couple of days. A good example of how medical care can be delivered quickly at a very reasonable price.
5 February 2024
Reply from Dermatologist.Co.uk
Thank you so much - you have encapsulated our ethos precisely - best regards
Efficient and quick service.
2 February 2024
Reply from Dermatologist.Co.uk
Thank you - yes - we aim to provide a rapid delivery of expert Consultant Dermatologist management advice and where indicated, an electronic prescription direct to the patient - and all at an affordable price - best regards
This service is excellent
This service is excellent. You fill out a form, post a few photos, then 2-3 days later you get a diagnosis and treatment. It is fast and cuts out the stress of going to your GP, especially if you have anxiety.
I would highly recommend this service.
S.white
29 January 2024
Reply from Dermatologist.Co.uk
Thank you for your comments - the NHS GP service provides a solid background which will always be there for you - however, you are right, dermatology is under provided in the UK and many GPs have little or no in-depth training despite the vey high incidence of skin disorders - many of our patients use their report from us as a discussion with their GP about future NHS management
A prompt and efficient service
A prompt and efficient service, which I would not hesitate to use again
30 January 2024
Brilliant service from start to finish
Brilliant service from start to finish. Online service works brilliantly. I had a small skin procedure which was quick and completely painless. At the same time I was provided with advice on another issue. Nurse and Secretary provide great support.
Thank you
1 February 2024
Reply from Dermatologist.Co.uk
Thank you for your comments - we are always here for you - I am glad the outcome was good in the end
Deeply disappointed
29 January 2024
Not worth 75pence
After an online consultation £75 with Dr John Ashworth, it was suggested I didn’t have a cyst as told by face to face consultation with another dermatologist and I should go to my dentist or it may be cancerous. Based on his opinion, I was offered a face to face consultation.
Waste of money, wouldn’t bother.
I have already spent £240 for an in person consultation before contacting you. The online consultation with yourself was a tentative step towards gaining a second opinion, not as you imply, aiming to get a quick, cheap diagnosis.
Maybe if you actually read what I had written initially parts of your response would be more accurate and relevant.
29 January 2024
Reply from Dermatologist.Co.uk
I am sorry you feel that the advice to seek a deeper assessment of your problem was not appropriate. Sometimes, (quite rarely actually) all we can say from a photo consultation is exactly that … the appearances may be mixed and seeing someone face to face for a more detailed assessment is needed - if so, this is the 100% correct advice. . The dental issue is about something called a dental sinus - whereby a deep infection in a tooth root can erupt onto the skin and cause confusion. Anyhow I am sorry you don’t quite appreciate that an online consultation is of course limited and not equivalent to a (much more expensive) face to face assessment which is occasionally my best possible advice - we feel we offer fantastic value for a rapid expert opinion
Prompt Skin Consultation with a leading…
Prompt Skin Consultation with a leading clinician. I received a very thoughtful and thorough response, a clear diagnosis and included lifestyle advice and product recommendations to improve my skin quality.
A prescription was provided for oral medication and a cream that arrived very quickly.
It's great being able to access advice from a top dermatologist without the need from a referral from a GP and at a very affordable price point.
25 January 2024
Reply from Dermatologist.Co.uk
Thank you - that is precisely what we are trying to offer - a prompt expert opinion and value in plain English with appropriate back up information and advice to empower our patients - best regards
Prompt and detailed response
18 January 2024
Reply from Dermatologist.Co.uk
Thank you - yes, speed, a reasonable amount of detailed information to empower our patients and great value for money is what we are offering - best regards
I have used this service several times…
I have used this service several times and I have always received top quality advice and medication that clears skin problems very fast, something that can take several months through your GP service.
11 January 2024
Reply from Dermatologist.Co.uk
Thank you and I am very glad your have had good responses to treatments - some GPs are really good at "skins" and some have almost no training - so it can be a bit hit and miss - the NHS waiting list for a specialist consultation is now 1 year in many parts of the country - best regards
Quick response too questions asked
10 January 2024
Reply from Dermatologist.Co.uk
Thank you for your response - we are always here for you - regards
Excellent service
Excellent speedy service. Received a very in depth report,which our own GP praised the content of. As far as we can tell the medication seems to have greatly improved the condition.Would definitely use again if needed to
Thank you John
9 January 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.