The Jewllery is fine as expected. The courier service you use is not as good as others I.e with some courier firms you can track where your parcel is via a map to give you a more accurate time of when... See more
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Didn’t have my original product but were straight on hand to rectify and offer an alternative which is fantastic. Friendly team and good quality product. Definitely recommend and would use again!
The parcel containing the necklace arrived, but it was a miracle it wasn't stolen. The cardboard container was completely open at one end! The contents were fine, thankfully. It was strange as I ha... See more
Not as good quality as expected, considering original price was meant to be £70.00. Very thin and fragile. Nice packaging though but will be returning.
Company details
Written by the company
DEPHINI® Jewellery brand has been exclusively trending designed and created to meet the highest standards of quality. We using unique heart necklaces presenting love, family, relationship and friendship. We are professional online sellers of 18ct gold and 925 sterling silver, finished with a premium rhodium plate and specially designed cubic zirconia crystals by Dephini Company.
Contact info
11 Wallace road, RM17 5AY, Grays, United Kingdom
- +447981 133054
- info@dephini.net
- dephini.net
3.2
Average
99 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically takes over 1 month to reply
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Great product and better company
Didn’t have my original product but were straight on hand to rectify and offer an alternative which is fantastic. Friendly team and good quality product. Definitely recommend and would use again!
17 July 2026
DO NOT USE
I get the impression that this company are no longer trading.
No response at all
DO NOT USE
4 June 2026
Unprompted review
Amazing neckless. Beautiful package.
Amazing product, beautiful package. Definitely will come back. Thanks for your business. Good luck with future business growth!
19 June 2026
Dephini: A Masterclass in How to Lose Customer Trust
I have very mixed feelings about Dephini after this experience. What started as excitement quickly turned into frustration, confusion, and then eventually cautious appreciation once the necklace finally arrived.
I originally ordered the necklace on the 15th of May 2026 as a birthday gift for my friend. The design on the website looked absolutely stunning and, for £38, the price seemed more than fair. I bought it almost instantly because it genuinely stood out from everything else I had seen online.
Then came five days of complete silence.
I sent two emails to their support address and received absolutely no response. I even called the phone number listed online and got voicemail only. Eventually, the company finally replied — strangely, only after I emailed their Gmail address directly. They apologised and claimed the website was supposedly in “holiday mode,” but honestly, that explanation raised more questions than answers. If the site was in holiday mode, why were customers still able to place orders? And why was there absolutely no notice anywhere on the website saying this? They also mentioned a “system error” that somehow allowed my order through. It all felt more like excuses than transparency.
Still, credit where it’s due: the necklace did finally arrive.
The presentation box was actually quite nice. Decent quality, clean logo, and it gave a good first impression. And when I opened it, the necklace genuinely looked stunning at first glance. I even sent a photo to my friend and her immediate response was simply: “Wow.”
Unfortunately, after closer inspection, the flaws became noticeable. The top middle section where the pendant hangs has almost no shine at all, despite the website photos clearly showing it as fully polished and reflective. That part alone makes the piece feel less premium than advertised.
The overall design is beautiful, though. The workmanship is genuinely impressive and unique, especially for the price. But the materials clearly let it down. It feels heavily reliant on plating rather than quality silver, and the rhodium-plated areas may irritate people with sensitive skin.
Honestly, this necklace could have been incredible if made with proper materials like solid sterling silver or white gold.
Will I buy from Dephini again? Maybe. The talent is clearly there. But until the quality and communication improve, I’ll probably look elsewhere.
As the item did finally arrive, I have added an extra star. But they seriously need to work on their communication with customers; especially those that have already placed an order.
20 May 2026
Unprompted review
Reply from DEPHINI
Dear Darren,
Thank you for taking the time to share such a detailed and honest review. We truly appreciate your feedback, both on where we can improve and what you enjoyed about the design.
First, please accept our sincere apologies for the delay and the communication breakdown regarding your order. You are entirely right—if the system is unavailable or in holiday mode, ordering should be paused or clearly marked. We have taken steps to ensure this technical issue does not happen again.
Regarding the finish on the top section of the pendant: we would like to clarify that the necklace is indeed crafted from solid sterling silver. However, rather than leaving the raw silver exposed to tarnish or corrode over time, it is plated with rhodium—the most expensive and precious metal in the world, surpassing even gold and platinum in value.
Rhodium provides superior protection and long-term durability, while naturally offering a slightly deeper, more sophisticated luster rather than a synthetic mirror shine. Furthermore, rhodium is naturally nickel-free and hypoallergenic, making it ideal and completely safe for sensitive skin.
We are glad to hear your friend loved the piece at first sight and that you appreciate the design craftsmanship. Your insights on our communication and product listings are invaluable, and we are working hard to make our product photos and customer service as clear as possible.
Warm regards,
Dephini Support
Item was out of stock again!!!
Item was out of stock again!!!
Got my refund.
Shouldn't accept payment until item is delivered safely ???
14 February 2026
Products looked significantly bigger…
Products looked significantly bigger than they actually were
6 December 2025
Reply from DEPHINI
We are truly sorry to hear that the size of the product did not meet your expectations. We fully understand that judging exact dimensions solely from photographs can be challenging. For this reason, a detailed infographic with precise measurements was already provided directly on the product page at the time of purchase to help guide our customers.
An excellent company.
An excellent company.Easy website to use.Nice item for the price.Kept well informed of when the item would be delivered and quick delivery time.
21 December 2023
Perfect Gifts
The product came very well presented and at a great price and was delivered much quicker than expected. Would 100% recommend delphini a great place to get quality jewellery
8 December 2023
Absolutely gorgeous!
Very surprised how quickly my order was delivered. It came beautifully boxed and is absolutely gorgeous!!!! This will make the perfect gift or my sis in law's 'big' birthday.
26 November 2023
Happy with the quality and quickness of…
Happy with the quality and quickness of delivery/ and very reasonabley priced
17 November 2023
Do you want to make your best purchase? Go to Dephini!
I'm very pleased with my purchase. The order was delivered very quickly. The necklace and ring are very beautiful,
22 September 2023
Perfect
I am very happy with everything easy transaction and jewellery arrived very quickly
15 April 2023
The service was Excellent
After I had ordered the item was delivered two days later which is an excellent service the item was as described thank you so much and I will use this company again.
27 March 2023
Brilliant good quality and quick
9 February 2023
Fast Delivery
I ordered a necklace for my grandaughter Prom Night, and arrived in the post the following day - very impressed
5 February 2023
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