On holiday seeking emergency treatment for abcess. The last thing I wanted to do when phoning for help was speak to a robot! Eventually spoke to a lovely human who was super helpful and arranged an... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Absolutely superb, thank you Nicky and James. I called with an emergency at 10:30pm. Not only were Denplan responsive but incredibly kind too. As promised by Nicky, a dentist called me back. As p... See more
Company replied
Emergency dental treatment needed on a bank holiday Sunday. Dentist rand back within a couple of hours, work carried out on Sunday evening. Claim process very straightforward and settled within 10 day... See more
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I just wanted to say a huge thank you to El Goldthorpe for how incredibly helpful she was. From the moment I spoke to El, she treated me with genuine empathy and understanding. She spoke to me... See more
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Company details
About Denplan
Written by the company
We are the UK's leading B-Corp certified dental payment plan specialist, we have around 2 million customers with over 6,600 member dentists and approximately 1.4 million patients across the country, as well as serving over 2,700 companies with employee benefit schemes.
Denplan is part of Simplyhealth, the UK's leading health solutions provider.
Supporting a preventive approach to private dental care, Denplan payment plans help our patients to stop dental problems before they start. With the very best oral health advice, up-to-date dental knowledge and the latest innovative techniques, our dentists and their practice teams work with our patients so that they can enjoy healthy teeth and gums for life.
Denplan is proud to be B Corp certified.
Visit Our WebsiteContact info
United Kingdom
- denplan.co.uk
4.2
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The final stage of my dental implant…
The final stage of my dental implant journey didnt go according to plan when Denplan placed the claim on hold requesting further information including statements from my dentist for clinical need etc. I was surprised as I have already contacted Denplan to gain verbal approval.
I phoned customer services, Emma dealt with my query and she was absolutely superb. She found the initial document which supported the claim with the added clinical need statement in seconds. And a few seconds later she changed the status of my claim to approved.
No messing, no questions just immediate and effective action. It’s a great company and it is nice to see its employees are empowered just to sort things out the right way.
13 August 2026
Unprompted review
Reply from Denplan
Hello Nige,
Thank you so much for your five star review regarding your claiming journey. Each member of staff has the autonomy to assist customers in the best way possible and I'm pleased to hear that Emma was able to approve your claim during your call with her.
Best wishes
Esther
Denplan
Misleading advice
When I first contacted you, you were clear about amount I could claim back: not exceeding to £145. However you ended up paying me only £60.
I fail to understand that figure and do not accept your explanation in your email to me for your decision.
Whilst I appreciate your help in getting an appointment for me, I do not like being misled (lied to) about how much I could claim.
You stated that the dentist's fees were very high, however, you will have seen from the claim form that I merely had a temporary filling. I was in the dentist chair for about 5 minutes maximum and needed nothing more than a mere temporary filling. (which hasn't lasted, by the way, but I will not be coming back and will put up with pain until I can see my my own dentist. I accept that private dentists are expensive, but.....
I am, sadly, extremely disappointed with the service you provided to me especially the promises you had made yet did not keep.
16 July 2026
Unprompted review
Reply from Denplan
Hello Louisa,
I'm sorry to hear of your unhappiness with Denplan and would like the opportunity to look into your concerns further.
Please contact us at DenplanCustomer.Relations@simplyhealth.co.uk with your full name, date of birth and home post code. Please also make reference to this review.
Kind regards
Esther
Denplan
I was away from home and needing help…
I was away from home and needing help because I had an abscess.
Denplan provided excellent support and assistance from the start.
Dental appointment arranged to suit me straight away.
An excellent dentist took care of me and I left with a prescription for antibiotics. Collected them from the nearby pharmacy which was fantastic.
I found the insurance claim form easy to complete so the whole experience was faultless.
12 August 2026
Unprompted review
Reply from Denplan
Hi Fiona,
Many thanks for your lovely five star review. I'm so pleased we were able to support and assist you with your emergency and I trust the discomfort has eased.
Take care
Esther
Denplan
Super Helpful
Great service always from these guys and support agents are super helpful
12 August 2026
Unprompted review
Reply from Denplan
Hello Carl,
Thanks so much for your lovely five star review. I'm really glad you find the level of service we provide is great and our advisors very helpful.
Best wishes
Esther
Denplan
Called on a Sunday afternoon and an…
Called on a Sunday afternoon and an emergency appointment was arranged for the next day.. then on Monday morning all arranged … great seeing!
9 August 2026
Unprompted review
Reply from Denplan
Hello Rob,
I'm glad we were able to arrange for you to be seen so quickly and I hope your discomfort has eased. Thank you for leaving us the lovely review.
Best wishes
Esther
Denplan
Trustworthy and quick to answer
Trustworthy and quick to answer, the Dentplan team is really helpful
5 August 2026
Unprompted review
Reply from Denplan
Hello Laurent C,
Thank you for taking the time to leave us a lovely five star review, we really appreciate it.
Best wishes
Esther
Denplan
great service through chat, portal updates would be beneficial
going through the portal you dont get any updates on where your claim is at or any additional information required however when i went on to chat Brandon was amazing very helpful and quick responses
5 August 2026
Unprompted review
Reply from Denplan
Hi Lorraine,
Thank you for your review. We’re in the process of updating our systems and once completed this should help improve the overall functionality of our systems including the online portal. As the systems are being updated across all business areas, this will take some time, so your continued patience in regard to this is appreciated.
I'm so pleased to hear how happy you were with the help you received from Brandon. I have passed your comments on to Brandon and his manager who I'm sure will be delighted.
Best wishes
Esther
Denplan
James from Dentplan brilliantly managed…
James from Dentplan brilliantly managed my emergency dental situation. Within the hour an emergency appointment was found near to where we were staying on holiday. This really took the stress out of the situation.
Thank you.
29 July 2026
Unprompted review
Reply from Denplan
Hi Amy,
I'm so sorry to learn you experienced a dental emergency while on holiday.
It's lovely to hear that James from our Emergency Helpline Team made you feel supported and reassured. I can confirm I have shared your feedback with James and his manager.
I sincerely hope you don't experience another dental emergency, but please don't hesitate to contact us again if you need our support.
Best wishes,
Charlene
Denplan
Needed emergency treatment
Needed emergency treatment . Dentist was arranged within 30mins and seen 3 hours later. Tooth extracted and cost covered by Denplan. Excellent
29 July 2026
Unprompted review
Reply from Denplan
Hi Ian,
Thank you for kindly taking the time to share your experience contacting our Emergency Helpline team.
It's wonderful to know we we're able to arrange a prompt appointment and how pleased you are with our overall service.
Thank you again for your feedback, we really appreciate your review and kind words.
Best wishes,
Charlene
Denplan
Tooth Infection
On the friday 24/07/2026 early evening I was getting intense pain from one of my back teeth.
From the call to getting antibiotics was three hours.
Communication was A class kept in the loop from the start to the end.
24 July 2026
Unprompted review
Reply from Denplan
Hi Richard,
Thank you for kindly taking the time to share your dental emergency experience. It's wonderful to know how pleased you are with our service, how informed and supported you felt throughout.
We truly hope the antibiotics have helped and you are feeling better.
Thank you again for your feedback.
Best wishes,
Charlene
Denplan
Beech Dental practice
The Dentist that I saw was very good and very thorough frist class
24 July 2026
Unprompted review
Reply from Denplan
Hi Frank,
Thank you for your 4 star review, it's wonderful to know how pleased you are with your recent appointment and the level of care you have received.
Best wishes,
Charlene
Denplan
Fairly quick turnaround on reimbursing…
Fairly quick turnaround on reimbursing my expenses however not all dental treatment is covered which I unfortunately found out after spending £3600!
1 June 2026
Unprompted review
Reply from Denplan
Hi Ant,
Thank you for your review, we're pleased to hear you are satisfied with the speed of our claims process, but we're sorry to hear how disappointed you are with the coverage of your policy.
Your policy covers you for a variety of treatments and the benefit limits will have been detailed on your policy information. It's important to us that our customers are aware of their policy and it is suitable to them.
If you would like to discuss your policy and any possible alternatives, please don't hesitate to contact us our customer services team on 01962 828 007, their phone lines are open from 9am to 5pm Monday to Friday.
Best wishes,
Charlene
Denplan
Only interested in selling and little…
Only interested in selling and little about support
28 July 2026
Unprompted review
Reply from Denplan
Hi Gerard,
We pride ourselves on wonderful customer service, so your review was deeply disappointing to read.
All customer feedback is extremely important to us, we would value the opportunity to look into this further for you and address your concerns.
To enable us to do so, please kindly contact us directly at DenplanCustomer.Relations@simplyhealth.co.uk with your full name, date of birth and home post code. Please also make reference to this review.
Kind regards,
Charlene
Denplan
I have always been terrified of…
I have always been terrified of dentists. I trusted Henny from North Walsham after having treatment from him. But then he retired. I was introduced to Pearl dental surgery. Wow, what a lovely man Daniele was and Charlotte was brilliant also. Danielle put me at ease straight away. And the hygienist and her colleague was great. Thank you so,so much.
24 July 2026
Unprompted review
Reply from Denplan
Hi Mandie,
Thanks for your great five star review. It's wonderful to hear you've had such a positive experience of a new dental practice and that they were able to put you at ease.
Best wishes
Esther
Denplan
Excellent service
Excellent service. Was very stressed as I am away from my dentist. James was so very professional understanding and efficient.
27 July 2026
Unprompted review
Reply from Denplan
Hi Louise,
Thank you so much for sharing your experience following your contact with James. It' great to hear how professional and understanding he was during what was a stressful time for yourself. I've passed your comments on to James and his manager who I'm sure will be delighted.
Take care
Esther
Good emergency treatment response
Denplan were able to arrange emergency dental treatment in a very short time at a hugh quality dental practice, and subsequently dealt with the claims process rapidly and efficiently. Thoughtful and excellent work
7 July 2026
Unprompted review
Reply from Denplan
Hello Xx̌xxxxxcc,
Thank you so much for leaving us a great five star review. It's lovely to hear we were able to get you the help required at short notice and your claim processed so efficiently.
Take care
Esther
Denplan
I have only ever made a minimum amount…
I have only ever made a minimum amount of very small claims (less than £30) with this company but yet I feel everything is always getting questioned if it's not checking with my employer then it's contact to and thro with the dental practice (after I've provided what you have asked for). Then eventually I get reimbursed.
Obviously, you have your processes that need to be carried out but they need to be more efficient the current standard of service needs much improvement that said I won't be using Denplan again next year because of this.
24 July 2026
Unprompted review
Reply from Denplan
Hello A Fraser,
I'm sorry to hear of your unhappiness with how your claims have been processed.
To enable us to look into this for you please contact us at DenplanCustomer.Relations@simplyhealth.co.uk with your full name, date of birth and home post code. Please also make reference to this review.
Kind regards
Esther
Denplan
Exceptional service
On the second day of a month long very busy holiday in the USA I broke a tooth and had to find a dentist quickly in Seattle. After a morning searching managed to get a repair the same day. Being the USA the dentist was very efficient but not cheap ! When back home I completed the Denplan claim form for overseas emergency dental treatment and included all the relevant receipts they requested. Within a few days I received an email confirmation that my claim had been paid in full. I am super impressed with their service.
11 June 2026
Unprompted review
Reply from Denplan
Hi Ian,
Many thanks for your review. We're very sorry to learn of your dental emergency while on holiday, but it's great to know hear happy you were with the care you received at your appointment.
We hope you do not have another dental emergency, but it's wonderful to know how pleased you are with our service and the benefits of your policy.
Thank you for your kind words, and again for taking the time to share your experience, your feedback was lovely to read.
Best wishes,
Charlene
Denplan
Reply from Denplan
Hi Vince,
Thank you for your wonderful review, we're delighted to know how pleased you are with your claiming experience and our service.
Thanks again,
Charlene
Denplan
I needed urgent dental care and was in…
I needed urgent dental care and was in the middle of a house move ….. Denplan took charge and found me an appointment nearby very quickly. Kept me informed all the time and provided all that was required . Excellent !!
16 July 2026
Unprompted review
Reply from Denplan
Hello Mark,
It's lovely to hear we were able to assist you with an urgent appointment at what sounds like a busy time in your life. I trust that the appointment and the house move went smoothly.
Take care
Esther
Denplan
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