Excellent experience. You won't find better value than this website. A small bit of a wait for delivery but it's worth it for the amount of choice and value for money. If you are purchasing a presen... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have shopped from Deloox quite a few times now. They have very attractive prices and fast delivery. One of my latest orders got lost in transit, but their customer service quickly helped me with a s... See more
I ordered many times on this site,sometimes discontinued fragrance. I'm very grateful for quality of the products and communication about orders. I have once a problem with a missing items, but cust... See more
I ordered Armani Code Elixir. The product arrived sealed, original (batch code verified) and even earlier than the estimated delivery date. The price was much better than in local stores. Very good fi... See more
Company details
Written by the company
At Deloox we want to make sure you can enjoy! Enjoy our assortment consisting of over 400 top brands, enjoy the best beauty products, enjoy our low prices and of course our good service. Over 1.5 million satisfied customers!
Contact info
Netherlands
- deloox.com
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Great value and huge range
Great value and huge range. I am happy with my purchase. Ragin only because there was no other option to choose a different courier. My package was carried by GLS and they haven’t been reliable for me here in Ireland in the past. No proper contact with them, no updates when my parcel will arrive. It supposed to be in Ireland on the23 rd dec ( ordered on the 18 th) and that was the reason I bought the perfume from you to get it before Xmas. Unfortunately the package arrived to Ireland on the 29 th dec and yet hasn’t arrived to me! Gls “decided” I can wait another 8 days. If I could advise you, do not use this courier. My item arrived 19(!!!) days after ordering them, which was longer than expected when the order was placed.
6 January 2026
Unprompted review
Still no delivery …
I placed an order on December 9th and have yet to receive my delivery which seems to be sitting with GLS in Dublin since December 18th without any progress despite being advised of guaranteed delivery prior to December 24th as this was a Christmas gift.
9 December 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback.
We are sorry to hear that your order was delayed. Unfortunately, during the holiday season and public holidays, deliveries by the carrier can sometimes take longer than expected.
We are pleased to hear that you have now received your parcel in good order. We hope that everything is to your satisfaction and that you can enjoy your order.
Kind regards,
Team Deloox
Very happy with my perfume! I had to wait a few weeks for it to arrive due to the Christmas period.
GLS delivery service absolutely appalling!. Very happy with the perfume. I'd give 5 stars if the delivery service was better. I ordered on Dec 17th and it only arrived today, the 5th of January
5 January 2026
Unprompted review
Dealing with Deloox was fine but…
Dealing with Deloox was fine but delivery by their courier partner (GLS) was appalling.
8 December 2025
Unprompted review
4th of January today and the perfume I…
4th of January today and the perfume I ordered for delivery before Christmas on Dec 15th has still not arrived!
15 December 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback. We are sorry to hear that there was a delay in the delivery of your order.
We see that the package was delivered to you on 9 January and we contacted you about this, but unfortunately we have not heard back from you since.
We hope that everything was received in good order.
Kind regards,
Team Deloox
My first time shopping
My first time shopping was so good, I thought it was too good to be true, like a scam, but it certainly wasn't. 5 stars all day long
13 December 2025
Unprompted review
Still haven’t received my package and…
Still haven’t received my package and the tracker says it’s been in Dublin sorting centre for 2 weeks
3 January 2026
Unprompted review
Reply from Deloox
Dear customer,
We are sorry to hear that you experienced a delay with your shipment. We have contacted you and see that the package has now been delivered. We hope that everything was received to your satisfaction. We would like to contact you to discuss a suitable solution to compensate you for the inconvenience.
Kind regards,
Team Deloox
Poor delivery experience
I ordered from you on 11 December and have still not received my order on 2 January. This was very disappointing as it contained several Christmas presents for family and friends. You told me that there was a delay but that I would receive my order on 24 December so I decided not to cancel it. I’ve also received an email on 30 December asking me about my shopping experience implying that my order had arrived. I’ve now contacted your courier company here in Ireland) and wait for a reply.
2 January 2026
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback. We apologise for the inconvenience caused by the delay in your order.
We have been in contact with you and unfortunately the parcels to Ireland have been delayed. We have launched an investigation into your parcel, and because it has taken so long, we have arranged a solution for you in the meantime. As soon as we have more clarity from the investigation, we will inform you immediately. We hope that everything will ultimately be resolved to your satisfaction.
Kind regards,
Team Deloox
Its been 22 days now and still not even…
Its been 15 days now and still not even a dispatch email, SHOCKING service!!!!!
I understand it was the holiday season and all but this delays are UNACCEPTABLE and notting can Justify 15 days for an order to not even be dispatched. Why do they charge you for the delivery when its gonna be close to a month for you to get your order delivered....
EDIT: Its been 22 day now and still NO DELIVERY , customer service DONT CARE!!!!!! Never again will I use this website , absolut JOKE
2 January 2026
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback. We are sorry to hear that you experienced such a long delay with your order.
We see that the parcel was finally delivered to you on 10 January after the delay, and we contacted you, but unfortunately we have not heard from you since.
We hope that everything was received in good order.
Kind regards,
Team Deloox
Product not delivered for 13 days
Product not delivered for 13 days. This was a christmas present and didn't arrive until New year's eve. GLS, delivery company used, never answered any of my queries sent to them on this.
1 January 2026
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback. We are sorry to hear that you experienced inconvenience due to the delayed delivery, especially since it was a Christmas gift.
We have since contacted you and can see that the parcel has finally arrived, with a delay caused by the carrier.
We have not yet received a response from you and would like to hear from you so that we can work together to find a suitable solution.
Kind regards,
Team Deloox
Poor customer service and long delivery delays
Awful experience. Delay after delay. Received my item 18 days after I ordered it. Still waiting on someone from customer service to contact me.
First and last time customer.
30 December 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback. We apologise for the inconvenience caused by the delayed delivery and the wait for contact.
We have now been in contact with you and have seen that the package has been received. We have looked for a suitable solution together and, as a gesture of goodwill, have refunded the shipping costs to you due to the delay at the carrier. Unfortunately, you did not wish to use the discount code offered.
During the festive season and holidays, carriers can experience delays, which is of course very annoying and not the experience we want to offer. We hope that, despite everything, you are satisfied with the final outcome and the order you received.
Kind regards,
Team Deloox.
It was a little delayed,but they…
It was a little delayed,but they promised me parcel before Christmas,and they did it.
Good job Deloox. Thank you. I will comeback soon
24 December 2025
Unprompted review
Horrible
Horrible, I ordered my package on the 12th. They told me it would be here on the 17th. Its the 31st and I still haven't got my order. I have reached out to customer service 3 times. They can't even tell me if its coming or not. They just sent me out a review email asking how they did. Shite I still haven't got it yet
31 December 2025
Unprompted review
Reply from Deloox
Dear customer,
We are sorry to hear that your parcel has been delayed. We understand that this is very frustrating, especially since your order was intended for Christmas. Fortunately, the parcel was received on 2 January.
Unfortunately, freight traffic to Ireland was delayed because the parcel had to pass through several countries from the Netherlands and every sorting centre is extra busy around the holidays. This unfortunately caused a significant delay.
To compensate for the inconvenience, we have contacted you and offered compensation. In addition, we are offering you a free return if necessary.
We hope that you are still satisfied with your order and are ready to help you with any questions you may have.
Kind regards,
Team Deloox
This perfume was a first time purchase…
This perfume was a first time purchase with Deloox. I had no complaints. They are competitively priced and good communicators. I will definitely purchase from this company again.
4 December 2025
Unprompted review
A gift for Christmas still hasn't arrived on 30th Dec!!!
Ordered the Christmas gift at the start of Dec with an estimated delivery date of 16th Dec which I thought would be ideal. Unfortunately no delivery. The last contact I had apologised and said it would be delivered at the latest by 24th Dec. Tomorrow is the 31st December and it still hasn't arrived. I don't know if it will at this stage.
Received ok in Jan
30 December 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback.
We are sorry to hear that you did not receive your Christmas gift on time. We understand that this is very disappointing for you, especially since it was a special gift. Unfortunately, carriers have been dealing with high volumes and delays during this period. Because your parcel was sent from the Netherlands to Ireland, it passed through several sorting centres. Due to the extra volume around Black Friday and the festive season, the parcel was unfortunately delayed several times. Delivery was also temporarily suspended during the festive season.
We dispatched the order immediately after it was placed. The delay occurred during transport via GLS, which is of course very annoying. We have now seen that the parcel has arrived at your address and have therefore contacted you to check whether everything has been received as desired.
In addition, we would like to discuss with you how we can mitigate the inconvenience. We have sent you an email with possible solutions and hope to find a suitable solution together.
Thank you in advance for your patience and cooperation.
Kind regards,
Team Deloox
Good perfume
Fast delivery, quality product.
I was very happy with my order, I will order again for sure
9 December 2025
Unprompted review
Not good enough
Like many others, it seems the delivery company let Deloox down, I understand that but my contract was with Deloox. I can't give a good review as the Christmas present arrived 5 days after Christmas and tracking was non-existent. Not good enough to just say its out of your control. Its your job to ensure deliveries are on time, or else inform and update customers properly and compensate when things go wrong. Obviously, I won't use your site again and will warn others not to.
29 December 2025
Unprompted review
Reply from Deloox
Dear customer,
Thank you for your feedback. We are sorry to hear that you experienced
inconvenience due to the delayed delivery of your order.
Unfortunately, several orders to Ireland were delayed due to the busy period around Black Friday and the holidays. Because these parcels are processed by different carriers, this can sometimes lead to later delivery than expected.
We understand that this is very unpleasant and will contact you to see how we can remedy the inconvenience. If your order has arrived late, we will of course offer you a free return.
We apologise for the situation and hope that we can still resolve this to your satisfaction.
Kind regards,
Team Deloox
Negative experience
It is quite ridiculous to be asked for a review of an order I have not yet received. I placed my order on 10th December and was told delivery would take 3–5 days. I understand the Christmas period is busy, but it has now been nearly three weeks and the items still haven't arrived. My experience so far is very negative
11 December 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback. We apologise for the inconvenience caused by the delayed delivery of your order.
The good news is that your parcel will be delivered today.
If it is still too late, you can always make use of our free returns service. We have also offered you compensation for the inconvenience and delay, in the hope that this will help to alleviate the situation. We have already contacted you to resolve this together.
Kind regards,
Team Deloox
Dealing with Deloox was fine but…
Dealing with Deloox was fine but delivery by their courier partner (GLS) was appalling. Took over a week to arrive to their Dublin delivery centre where it sat for another 12 days until it was delivered today 29/12/2025 - too late for Christmas.
29 December 2025
Unprompted review
Reply from Deloox
Dear customer,
Thank you for your feedback. We are sorry to hear that you experienced inconvenience due to the delayed delivery of your order.
Unfortunately, several orders to Ireland were delayed due to the busy period around Black Friday and the holidays. Because these parcels are processed by different carriers, this can sometimes lead to later than expected delivery.
We regret that you did not contact us about the inconvenience. We understand that this is very unpleasant and will contact you to see how we can remedy the situation. If your order arrived late, we will of course offer you a free return shipment.
We apologise for the situation and hope that we can resolve this to your satisfaction.
Kind regards,
Team Deloox
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